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Embracing Difference
Functions of Communication

• This describes basic communication • It creates and maintains our sense of

theory in everyday, non-technical terms self or our identity.
while offering students an abundance
• It helps us create communities.
of opportunities to analyze, understand,
practice, and apply skills to real-life • It forms and strengthens relationships.
• It gives us the ability to influence
• emphasizes the practical application of others.
communication skills in interpersonal,
• It conveys and creates information.
small group, and public settings, which
will help students become more Communication Process (people)
confident and successful
communicators. • Source – The person who creates and
sends the message.
• Targeting both mainstream students • Receiver – The person to whom the
and non-traditional students who range message is sent.
widely in age, ethnicity, race, religion,
sexual orientation, social roles, and (message)
socio-economic status. This is designed • The thought, feeling, or action that is
with an overall approach that resonates sent from the source to the receiver
with the diverse student populations with the use of symbols
making up so many campuses today.
• Can be verbal, nonverbal, intentional,
Learning Goals and unintentional
• Understand basic communication (Encoding)
• The process of putting thoughts, ideas,
• Apply skills to real-life situations or feelings into meaningful symbols that
• Understand how technology has another person can understand.
changed communication • Most familiar with concept of words
The Communication Process • Rely on frame of reference to choose
• Communicating effectively stems from appropriate symbol
an overall understanding that people (Decoding)
are simultaneously different and
similar. • The process of interpreting or attaching
meaning to another person’s message
• Communication is the interdependent
process of sending, receiving, and • People decode messages differently
understanding messages. based on their frame of reference
(Channel) • Internal Noise – Includes our
own thoughts or feelings that
• The vehicle by which the message is
prevent us from processing the
communicated from the source to the
sender’s message.
Functions of Communication
• Various types of media
• Creates and maintains a sense of
• TV, radio, movies, newspapers,
social networking sites
• Creates communities
(Feedback) • Forms and strengthens relationships
• Ability to influence/persuade
• The receiver’s response to the sender’s • Conveys and creates information
• It provides information about the way Types of Communication (Intrapersonal)
the message is being interpreted
• Communication with ourselves.
• As senders, we sometimes have
• It is an ongoing process involving
difficulty interpreting feedback
evaluation of ourselves and
(Context) relationships with others, problem
solving, and planning for the future.
• Context – The conditions surrounding
communication with others. Interpersonal

• Physical Setting – Where and • The informal exchange that occurs

when the communication between two or more people.
occurs. Location, seating • It usually occurs between two people or
arrangement, time of day, room in small groups.
size, and lighting all affect the
• Informal exchange that occurs between
two or more people
• Psychological Climate – The
o Dyadic is the interaction
attitudes and feelings we have
between two people.
about ourselves and the other
people involved in the o Small group includes
communication. interactions with three to eight
(Noise / Interference)
Small Group
• Noise and Interference – Any intended
or unintended stimulus that affects the • Less intimate than dyadic and less
fidelity of a sender’s message. formal than public speaking
• Can be informal discussion or problem-
• External Noise – Includes
solving group or committee
sounds or visual stimuli that
draw our attention away from
the intended message.