I.

Introduction
1. General information
- Asia Commercial Joint Stock Bank is one of the top commercial banks
in Vietnam, with a large branch and transaction network system and more
than 9.000 employees, with numerous of product and diverse services.
- Established in May 19th , 1993
- Equity: 9.376.965.060.000 dong
- Stock code: ACB
- Location: 442, Nguyen Thi Minh Khai Street, Ward 05, District 3, Ho
Chi Minh City.
2. History of ACB’s banking business
- In the period of 1993-1995: This is the period of establishing ACB. The
founders of ACB with the potential of finance, knowledge and business
experience, altogether shared a business principle which is “Manage the
development of the enterprise safely and effectively”. This period,
starting from being competitive, ACB cared about individual customers
and small and medium companies in pirate area, with the opinion of
btro5ngcircumspect when provde credit and supply brand new products
and services which did not appear in the market.
- In the period of 1996-2000: ACB was the first bank in Vietnam to
release internationall credit card MasterCard and Visa with the support of
IFC (a small company of World Bank). In 2017, ACB continued to
approach mordern banking system through a training program lasting for
2 years, carried out by foreign lecturers. From then, ACB has known how
to operate a bank in a morden method, criterias and rules of risk
management, especially in the retail banking system. In 1999, ACB
started a mordenized banking technology program. In 2000, ACB
restructured the operation at the Head office with the view to business
and support. In June, 2000, when security market appeared in Vietnam,
ACB established ACB Security Company (ACBS).
- In the period of 2001-2005, ACB built quality management program
according to the standard ISO 9001:2000 of some fields equity
mobilization, short term and medium term lenditoan1international
payment and supply resources at Head office. In 2004, Debt Management

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And Asset Exploiting Asia Bank (ACBA) was established. In 2005, ACB
and Standard Chaterd (SCB) signed in a deal of supporting technique.
- In the period of 2006-2010: ACB was listed at Security Transaction
Center in Ha Noi in October, 2006. In 2007, ACB established Financial
Lending Company (ACBL), also keep up cooperate with some partners
like Open Solutions Compnay (OSI), Microsoft, Standard Charterd Bank,
and in 2008, with American Express Organization and JCB Organization.
In 2010, ACB built a Provision Data Center located in Dong Nai
province.
- In the year of 2011: Orientate development strategy of ACB in which
emphasized the program of transfering management system to be suitable
with legal environment both in Vietnam and international.
- In 2012: the trouble in August has affected the operation of ACB,
especially mobilization and gold business. However, ACB has dealt with
the problem promptly and recover the amount of oustanding saved
mobilization just after 2 months.
- In 2013: Although the operation results was not as expected, however,
ACB still remained its growth level of deposits and loans. Bad debts were
controlled at 3% . ACB also reduced the cost/income ratio by 66%,
reducing 7% comparing to that in 2012.
- In 2014, ACB upgraded core banking from TCBS to DNA, replacing
the previous ratio which has been used for 14 years. Having finished to
change the logo, the sign of all the branch and transaction office and
ATM. The scale and the effectiveness of business operation of
contribution channel were improved.
- In 2015, ACB finished all the strategic projects like restructuring the
contribution channel, formed a inland payment center, carried out
transaction banking, priority banking, customer management system,.. in
order to increase the competitiveness.
- In 2016, ACB has finished some technological projects accroding to
plan to support business activities, operation and system management,
especially converting core banking ACBS; improved CLMS, CRM,
ACMS, ELM, PASS. Having upgraded ATM, ACB website, created
more advantages and servies for the customers,...
3. The outstanding achievements of ACB

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- In 2015, ACB received a reward of The Best International Payment
Quality from JP Morgan Chase Bank.

- In 2014, ACB was rewarded as “The Best Retail Bank” by International

Data Group (IDG) and Vietnam Bank Associaton voted and also received
the reward of “The Most Favrorable Internet Banking System”
- In 2015, Global Financial Market Review gave the reward of “Vietnam
Bank has the best customer services”
II.Amount of deposit in 2017 and 2018
- In 2017, the amount of deposit of ACB was 241.393 billions dong.
Mobilizing captipal stills continously increased and remained stable
guaranteeing the demand for capital and liquidity for ACB. The operation
scale at the end of 2017 was 241,000 billions dong, increased by 34,000
billion (17%), accounted for 85% of total equity of ACB, achieved 100%
plan of the year. ACB continued to take advantage of being as a retail
bank to concentrate on individual customers, small and medium
enterprises, with the rate of mobilizing equity from individual customers
was up to 94% of the whole mobilization. To achieve this result, apart
from continuously giving out many specific products with competitive
interest, ACB also expanded its branch network and transaction offices to
bring bank service closer to the citizens.In the past year, ACB achieved
the growth level of non-term mobilization of 19%, accounted for 17% of
total mobilization.

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- In 2018, the amount of deposit of ACB was 269.999 billions dong.
Mobilization still goes up continuously, stably, and guarantee the demand
for equity and liquidity of ACB. The operation scale at the end of 2018
was 270,000 billions dong, increased by 29,000 billion (12%),accounted
for 82% of total equity of ACB, achieved 95% plan of the year. ACB
continued to take advantage of being as a retail bank to concentrate on
individual customers, small and medium enterprises, with the rate of
mobilizing equity from individual customers was up to 79% of the whole
mobilization. To achieve this result, apart from continuously To achieve
this result, apart from continuously giving out many specific products
with competitive interest, ACB also expanded its branch network and
transaction offices to bring bank service closer to the citizens. In the past
year, ACB achieved the growth level of non-term mobilization of 18%,
accounted for 17% of total mobilization.

% Mobilization Growth
20 18%
17%

15 13%
12%

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0
2015 2016 2017 2018

III.Structure of deposits
- ACB offers many kinds of deposits to its customers. These are some of
its outstanding deposits:
*Online term deposit: is a service on Internet banking of ACB. This
deposit account is opened with term ranging from 1 to 12 months
- Remarkable features:
+ Making deposits 24/7

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 + Preferantial interest rates: attractive term deposit interest rate
- Characteristics: -
+ Term: 1 - 12 months
+ Currency: VND, USD
+ Minimum amount: 1 million dong
*At muturity interest payment: term deposit with interest payment at
the end of maturity is a form of deposit which requires enterprises make
an agreement with ACB on receiving both principal and interest when the
maturity date ends.
- Remarkable features: Diverse methods of depositing money:
+ Cash deposits
+ Deduction from non-term payment deposit account
+ Fund transfer from other term deposit account at ACB
+Fund transfer from other banks
- Characteristics:
+ Types of currency: VND, USD, JPY
+ Deposit term:
VND: 1/ 2/ 3 weeks, 1/ 2/ 3/ 6/ 9/ 12/ 13/ 15/ 18/ 24/ 36 months
USD: 1/ 2/ 3 weeks, 1/ 2/ 3/ 6/ 9/ 12 months
JPY: 1/2/3/6/9/12 months
+ Minimum deposit amount : 1,000,000VND/ 100USD/100.000JPY
+ Mode of interest payment:
+ Interest payments at deposit term end
+On maturity date, interest payments will be automatically
transferred into enterprises’ current account at ACB or added up to the
original principal (at enterprises’ request).
+ Interest rates will be adjusted at each rollover term based on the
then applicable interest rate schedule at rollover point of time.
- Use of account:
+ Customers entitled to deposit further principal at account maturity
/ withdraw part of or the whole principal at maturity
+ Customers entitled to withdraw capital and settle the account
before maturity in emergencies.

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*Monthly/ Quarterly Interest payment: term deposit with periodic
interest payment is a form of deposit which requires enterprises make an
agreement with ACB on receiving interest monthly/quaterly and principal
at the end of maturity date.
- Remarkable feature: - Diverse methods of depositing money:
+ Cash deposits,
+ Deduction from non-term payment deposit account.
+ Fund transfer from other term deposit account at ACB.
+ Fund transfer from other banks.
- Diverse interest payment meeting enterprises needs.
- Characteristics:
+ Type of currency: VND
+ Deposit term: 12/ 13/ 15/ 18/ 24/ 36 months with monthly interest
pay ment and 12/ 15/ 18/ 24 months with quarterly interest payment
+ Minimum deposit amount: 1,000,000VND/ account
+ Mode of interest payment:
- Monthly/quarterly interest payment as selected by enterprises.
- On maturity date, any generated interests retained by ACB (if
any) will be automatically transferred into enterprises’ current
account at ACB (as designated) or added up to the original
principal
- Interest rates will be adjusted at each rollover term based on the
then applicable interest rate schedule and on enterprises’ principal
at rollover point of time
- Use of account:
+ Customers entitled to deposit further principal at account maturity /
withdraw part of or the whole principal at maturity.
+ Customers entitled to withdraw capital and settle the account before
maturity in emergencies.
*Flexible term deposit: is a product aimed at miximizing the profits of
enterprises from idle funds by offering some flexible term deposits.

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- Remarkable feature: Flexible term: Enterprises can select the deposit
terms corresponding to the idle funds.
- Characteristics:
+ Type of currency: VND
+ Deposit term: at least 7 days, unlimited period
+ Minimum deposit amount: 1,000,000VND/ account
+ Mode of interest payment:
- Interest payments at deposit term end
- On maturity date, interest payments will be automatically transferred
into enterprises’ current account at ACB or added up to the original
principal (at enterprises’ request).
- For accounts maintained until maturity, in case enterprises do not
withdraw money and do not have any other instructions, enterprises’
principal and interest will enjoy non-term interest payments from ACB on
the number of actual deposit days.
- Use of account: Customers entitled to withdraw capital and settle the
account before maturity in emergencies.