Beruflich Dokumente
Kultur Dokumente
Burkhard Fischer
Quality Management I
Date Time Description
7 Monday, 18:00-21:20 Welcome and Introduction
10.06.2019 Concepts of Quality and Quality Management
8 Tuesday, 18:00-21:20 Use of statistics, epidemiology and presentation of results
11.06.2019 Quality indicators: methodological issues and case study
9 Wednesday, 18:00-21:20 Clinical guidelines: methodological issues and local
12.06.2019 implementation
Clinical pathways and evidence-based medicine (EbM) in quality
management
10 Thursday, 18:00-21:20 Clinical-financial data management:
13.06.2019 coding, QA, statistical analysis
Corporate data management;
Tools for business intelligence in health
11 Saturday, 09:00-12:20 Concepts of risk management and patient safety
15.06.2019 Electronic tools for pharmacovigilance (drug safety);
Risk management in medical IT networks (ISO 80001)
12 Saturday, 13:40-17:00 Deepening of selected topics
15.06.2019 Revision of QM I Part II and preparation of exam
13 Tuesday, 18:00-20:00 Examination
25.06.2019
Unit 7:
Concepts of Quality and Quality Management
Concepts of Quality and Quality Management
Objectives
1. Excercise:
Write down at least 3 terms or statements
you are relating to „Quality“ (2 min)
A. Donabedian (1982)
Quality
Degree to which a set of inherent characteristics
(3.10.1) of an object (3.6.1) fulfills requirements
(3.6.4).
Note 1: The term “quality” can be used with adjectives such as poor, good or
excellent.
Note 2: “Inherent”, as opposed to “assigned”, means existing in the object (3.6.1).
Defect
nonconformity (3.6.9) related to an intended or
specified use
Note 1: The distinction between the concepts defect and nonconformity is
important as it has legal connotations, particularly those associated with
product (3.7.6) and service (3.7.7) liability issues.
Note 2: The intended use as intended by the customer (3.2.4) can be affected by
the nature of the information (3.8.2), such as operating or maintenance
instructions, provided by the provider (3.2.5).
Grol (1994)
Quality Objective
objective (3.7.1) related to quality (3.6.2)
Note 1: Quality objectives are generally based on the organization's (3.2.1)
quality policy (3.5.9).
Note 2: Quality objectives are generally specified for relevant functions, levels
and processes (3.4.1) in the organization (3.2.1).
https://www.pauwelsconsulting.com/de/publikationen/iso-9001-2015/
A. Donabedian (1982)
Any questions?
Unit 7:
Concepts of Quality and Quality Management