Non-verbal Communication  Proxemics (Use of Space)

1. Permanent Structures
Characteristics of Non-Verbal Communication 2. Movable Objects
3. Informal Space
 Nonverbal communication gives hints of 4. Distances
how people feel  Intimate Space (0-18 inches)
 Nonverbal communication makes it  Personal Space (18inch-4ft)
impossible for people not to communicate  Social Space (4-12feet)
 Nonverbal communication primarily  Public Space (12-15feet+)
involves attitudes not ideas 5. Cultural Differences
 Nonverbal communication behavior  Chronemics (Use of Time)
provides clues, not facts 1. Duration
 Nonverbal communication provides much 2. Activity
more information than verbal communication 3. Punctuality
4. Cultural Differences
Functions of Nonverbal Communication  Personal Appearance
 Complementing 1. Cultural Differences
 Contradicting
 Accenting Intrapersonal Communication
 Substituting Internal Stimuli – nerve impulses received by the
brain
 Regulating
External Stimuli – received from sources outside the
 Repeating
communicator’s body
Overt – Conscious
Types of Nonverbal Symbols
Covert – Subconscious/ Preconscious
 Kinesics (Body Motions)
1. Oculesics (Eye Contact or Gaze)
Intrapersonal Communication Model
2. Facial Expression/Display
Process
3. Gesture
4. Posture Reception – Stimulus is received by the body
5. Cultural Differences Rationalization – a form of intrapersonal conflict
 Paralanguage (Use of Voice) resolution
1. Tone Discrimination – determines the stimuli that wil
 Normal Voice stimulate your thought and it happens below your
 Breathy of whispery voice conscious level
 Full Voice Regrouping – lists or rates the stimuli in order of
 Chesty Voice importance and strength
 Thin Voice Symbol Decoding – assigns symbols to the raw
2. Speed stimuli
3. Pitch Ideation – the process of planning, thinking and
4. Volume organizing your thoughts.
5. Cultural Differences Incubation – process of thinking and collecting
 Haptics (Use of Touch) information which can be associated with the
1. Functional/Professional Touches present
2. Social/Polite Touches Symbol encoding – process of putting an idea into
3. Friendship/Warmth Touches words or gestures
4. Love/Intimate Touches Transmission – is the process of sending messages
5. Sexual Touches through a medium
6. Cultural Differences Life orientation – process interacts with all other
processes
Feedback
Understanding Self-Concept 10. Do not give emphasis on the benefits offered
Self-concept set of relatively stable perceptions each by the company
of us holds about ourselves
Kinds of Interview Questions
You are More than Your Past
You are More than Your Roles and Functions Primary Questions – main point questions
You are More than Your Traits Follow-up Questions – pursue the answers given to
You are a Mystery in the Process of Becoming primary questions
Open Questions – broad questions asked to make
The Significant Others the interviewee provide whatever the
Reflected-Appraisal – coined by Harry Stack interviewer wants
Sullivan, methaporically describes the fact that Closed Questions – Yes or No Questions/Short Ans.
we develop an image of ourselves from the way Leading Questions – phrased in a way that suggests
we think others view us that the interviewer has a preferred answer
Johari Window Neutral Questions – phrased without direction from
Open Area – You know Others Know the interviewer
Blind Area – You don’t know Others Know
Hidden Area – You know Others don’t Know Three Concepts of Perception
Area of Potential – You don’t know Other’s don’t Attraction
Know Stereotype
Credibility
Ethos = image
Competence
Character
Composure
Extroversion

Dyadic Communication – communication between

two people

Conversation
Dialogue
Interview
Motivational – changes in behavior of the
respondent
Structured – building rapport with the interviewer

Job Interview Guidelines

1. Do your Homework – background
information
2. Rehearse the Interview
3. Dress conservatively
4. Arrive Promptly
5. Be alert, look at the interviewer and listen
actively
6. Give yourself time to think before answering
a question
7. Ask question about the type of work you will
be doing
8. Show enthusiasm in the job
9. Do not engage in a long discussion on salary