Agni College of Technology

Thalambur, Chennai 600 130

Office of Examcell
Question Bank For Internal Test -2
Sub Name: Total Quality Management Department: B.Tech.IT
Sub Code : GE6757 Year &Sec : III

PART-A

1. Give
ve the seven tools of quality?
2. Define Statistics.

3. What is a measure of central tendency?

4. What is Measures of dispersion?

5. What is a normal curve?
6. What is the use of the control chart
chart?
7. Give the objectives of the attribute charts?
8. Define Six Sigma Method?
9. What are the new seven management tools
tools?
10. Enumerate the steps to benchmark?
11. What are the types of benchmarking?
12. What are the four basic steps included in SPC?
13. Mention the seven basic tools involved in statistic quality ccontrol.
14. What is Paretochart?
15. Give some applications of Paretochart.
16. What is the use of SPC?
17. Define check sheet. Mention its uses.
18. What are the uses of cause and effect diagram?
19. List some applications of scatter diagram.
20. Define histogram.
21. What are the problems that can be interpreted by the histogram?
22. Define control chart.
23. What is line graph?
24. What is an arrow diagram?
25. Give some applications of arrow diagram.
 Agni College of Technology
Thalambur, Chennai 600 130
Office of Examcell
26. How is an arrow diagram constructed?
27. What is nominal group technique
technique?
28. What are the types of clock sheets commonly used ?
29. Define Benchmarking?
30. Why is brainstorming considered as an effective tool?
31. What are the reasons for Benchmarking?
32. What is a QFD?
33. What are the benefits of QFD
QFD?
34. What are the steps required to construct an affinity diagram?
35. What are the goals of TPM?
36. Give the seven basic steps to get an organization started toward TPM?
37. What are the major loss areas
areas?
38. Define quality cost.
39. List the categories of quality costs.
40. What are the functions of quality circles
circles?
41. List the objectives of TPM Programme?
42. Who constitute a quality circle?
43. What are the big losses avoided by TPM?
44. Define TPM
45. Define “Taguchi’s Quality Loss Function” (TQLF).
46. Indicate the different parameters used for quality performance measurement.
47. What is Process Capability?
48. Define control chart.
49. What are the specific uses of np chart?
50. What are the factors that distinguish six sigma concepts traditional quality management
concepts?
51. What is meant by failure mode and effect analysis?

PART-B
 Agni College of Technology
Thalambur, Chennai 600 130
Office of Examcell
1. Explain the new seven tools of quality and its applications in detail. [13]

2. Discuss about the need, types, construction, and applications f control charts. [13]
3. i) Explain the relevance of 6--sigma concept in achieving
chieving quality output in a pricess.
pri [6]
ii Give an example of a company practicing six
six-sigma concept. [7]
4. i What is Benchmarking and why do the organi
organizations
zations adopt this technique? [6]
ii Explain
lain the Benchmarking process. [7]
5. i Perform an FMEA to anticipate various problem faced and method to eliminate the process of
“getting up from bed in the morning and going to school”. [7]
ii. Describe how simultaneous or concurrent desig
designn is better over sequential design in [6]
Guarantying to the end users.
6. Explain the old seven tools quality management
management. [13]
7. Prepare a FMEA work sheet for an induction motor’s shaft failure or a failure of your choice.[13]
8. Explain in details the concept of FMEA. [13]
9. Discuss about the objectives, process, outcome and benefits of quality functional [13]

deployment (QFD).
10. Explain briefly about the following Taguchi quality loss function. [13]
11. Explain briefly about the following Pillars of TPM and its Benefits. [13]
12. Explain the different types of cost contributing to the cost of quality. [13]

Explain the components of Quality costs.

13. With suitable example explain various stages of building a house of quality matrix. [13]
14. Devise a QFD methodology for design and development of cups used in vending machine for
dispersing hot and cold beverages. [13]
15. Discuss the various Analysis techniques involved for Quality Costs. [13]
16. Explain the difference
rence between xx-bar and R-charts? [13]