Beruflich Dokumente
Kultur Dokumente
management
Integrated
system
Quality Management
Management
Environment
Contents:
0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the Momtex Expo Ltd
4.1 Understanding Momtex Expo Ltd and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of Integrated Management System
4.4 Integrated Management System and its processes
5 Leadership
5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer focus
5.2 Integrated Management System Policy
5.2.1 Establishing the Integrated Management System policy
5.2.2 Communicating Integrated Management System policy
5.3 Momtex Expo Ltd roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Quality and environment objectives and planning to achieve them
6.3 Planning of changes
7. Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.6 Momtex Expo Ltd knowledge.
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
8. Operation
Introduction:
Momtex Expo Ltd. is a sister concern of Pakiza Group. The Company was incorporated as a private limited
company in the year of 2014. It is one of the large-scale mills which provides high quality and environment
fabrics in Bangladesh.The group has invested total USD200 million and USD80 million for Momtex Expo
Ltd. It integrates spinning, weaving, dyeing/ printing, and finishing processing, with a production capacity
of 120 million meters per year. It will now concentrate on production of high-end home textile products to
export 100% in the world market. The mill is located in Panchdona, Norsinghdi, where is only 40km away
from Hazrat Shahjalal International Airport, Dhaka. It is thus conveniently located for land and air transport.
Momtex ltd occupies an area of more than 30 thousand square meters.
The factory has been equipped with stateofart machinery & technology from world class companies
including Toyota, Tsudakoma, Picanol, Karl Mayer, OSTHOFF, Beninger, Monforts, JZimmer, Reggiani
etc
With advanced equipment’s, best skills, rigorous management, Momtex Expo Ltd will continue to focus
on development of best products with high technical content and high extra value. It will participate in the
revolution of operating labor intensive sector with modern advanced technology. Concentrating in
conquering market share, Momtex will assure itself as one of the best home textile manufacturer.
Needs to demonstrate its ability to consistently provide products and services that meet customer
and applicable statutory and regulatory requirements, and
Aims to enhance customer satisfaction through the effective application of the system, including
processes for improvement of the system and the assurance of conformity to customer and
applicable statutory and regulatory requirements.
Enhancement of environment performance
Fulfilment of compliance obligations
Achievement of environment objective
NOTE 1: The terms “product” or “service” only apply to products and services intended for, or required
by, a customer.
NOTE 2: Statutory and regulatory requirements can be expressed as legal requirements.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated
references, the latest edition of the referenced document (including any amendments) applies.
For the purposes of this document, the terms and definitions given in:
Integrated Management System (IMS): Combines all related components of Momtex Expo
Ltd into one system for easier management and operations. Quality, Environmental, and Safety
management systems are often combined and managed as an Integrated Management System
(IMS).
Product: is defined as “result of a process
Process: is defined as “set of interrelated or interacting activities which transforms inputs into
outputs”.
Grade: Category or rank given to different quality and environment requirements for products,
processes or systems having the same functional use
Capability: Ability of an Momtex Expo Ltd, system or process to realize a product that will
fulfil the requirements for that product
Competence: Demonstrated ability to apply knowledge and skills
Management system: System to establish policy and objectives and to achieve those objectives
Quality and environment management system: Management system to direct and control an
Momtex Expo Ltd with regard to quality and environment
Quality and environment policy: Overall intentions and direction of Momtex Expo Ltd related
to quality and environment as formally expressed by Top management
Quality and environment objective: Something sought, or aimed for, related to quality and
environment
Top management: Person or group of people who directs and controls an Momtex Expo Ltd at
the highest level
Quality and environment management: Coordinated activities to direct and control an Momtex
Expo Ltd with regard to quality and environment
NOTE Direction and control with regard to quality and environment generally includes
establishment of the quality and environment policy and quality and environment objectives,
quality and environment planning, quality and environment control, quality and
environment assurance and quality and environment improvement
Environmental policy: Intentions and direction of an Momtex Expo Ltd related to environmental
performance, as formally expressed by its top management
Environment: surroundings in which an Momtex Expo Ltd operates, including air, water, land,
natural resources, flora, fauna, humans and their interrelationships
Note 1 to entry: Surroundings can extend from within an Momtex Expo Ltd to the local, regional
and global system.
Note 2 to entry: Surroundings can be described in terms of biodiversity, ecosystems, climate or
other characteristics.
Environmental aspect: element of an Momtex Expo Ltd activities or products or services that
interacts or can interact with the environment
Note 1 to entry: An environmental aspect can cause (an) environmental impact(s). A significant
environmental aspect is one that has or can have one or more significant environmental impact(s).
Note 2 to entry: Significant environmental aspects are determined by the Momtex Expo Ltd
applying one or more criteria.
Compliance obligations (preferred term): legal requirements and other requirements (admitted
term) legal requirements that an Momtex Expo Ltd has to comply with and other requirements
that an Momtex Expo Ltd has to or chooses to comply with
Note 1 to entry: Compliance obligations are related to the environmental management system.
Note 2 to entry: Compliance obligations can arise from mandatory requirements, such as
applicable laws and regulations, or voluntary commitments, such as Momtex Expo Ltdal and
Quality and environment planning: Part of quality and environment management focused on
setting quality and environment objectives and specifying necessary operational processes and
related resources to fulfil the quality and environment objectives
Quality and environment control: Part of quality and environment management focused on
fulfilling quality and environment requirements
Quality and environment assurance: Part of quality and environment management focused
on providing confidence that quality and environment requirements will be fulfilled
Effectiveness: Extent to which planned activities are realized and planned results achieved
Efficiency: Relationship between the result achieved and the resources used
Organization (Momtex Expo Ltd): Group of people and facilities with an arrangement of
responsibilities, authorities and relationships
NOTE 1 the arrangement is generally orderly.
NOTE 2 and Momtex Expo Ltd can be public or private.
Process: Set of interrelated or interacting activities which transforms inputs into outputs
Project: Unique process , consisting of a set of coordinated and controlled activities with start
and finish dates, undertaken to achieve an objective conforming to specific requirements,
including the constraints of time, cost and resources
Design and development: Set of processes that transforms requirements into specified
characteristics or into the specification of a product, process or system
Dependability: Collective term used to describe the availability performance and its influencing
factors: reliability performance, maintainability performance and maintenance support
performance
NOTE Dependability is used only for general descriptions in non-quantitative terms.
Traceability: Ability to trace the history, application or location of that which is under
consideration
Repair: Action on a nonconforming product to make it acceptable for the intended use
NOTE 1 Repair includes remedial action taken on a previously conforming product to restore it
for use, for example as part of maintenance.
NOTE 2 unlike rework, repair can affect or change parts of the nonconforming product.
Concession: Permission to use or release a product that does not conform to specified
requirements
NOTE a concession is generally limited to the delivery of a product that has nonconforming
characteristics within specified limits for an agreed time or quantity of that product.
Deviation permit: Permission to depart from the originally specified requirements of a product
prior to realization
NOTE a deviation permit is generally given for a limited quantity of product or period of time,
and for a specific use.
Quality and environment manual: Document specifying the quality and environment
management system of an Momtex Expo Ltd
NOTE Quality and environment manuals can vary in detail and format to suit the size and
complexity of an individual Momtex Expo Ltd.
Quality and environment plan: Document specifying which procedures and associated
resources shall be applied by whom and when to a specific project, product, process or contract
NOTE 1 these procedures generally include those referring to quality and environment
management processes and to product realization processes.
NOTE 2 A quality and environment plan often makes reference to parts of the quality and
environment manual or to procedure documents.
NOTE 3 A quality and environment plan is generally one of the results of quality and
environment planning.
Review: Activity undertaken to determine the suitability, adequacy and effectiveness of the
subject matter to achieve established objectives
Audit: Systematic, independent and documented process for obtaining audit evidence and
evaluating it objectively to determine the extent to which audit criteria are fulfilled
Audit programme: Set of one or more audits planned for a specific time frame and directed
towards a specific purpose
Audit evidence: Records statements of fact or other information which are relevant to the audit
criteria and verifiable
NOTE Audit evidence can be qualitative or quantitative.
Audit findings: Results of the evaluation of the collected audit evidence against audit criteria
NOTE Audit findings can indicate either conformity or nonconformity with audit criteria or
opportunities for improvement.
Audit conclusion: Outcome of an audit provided by the audit team after consideration of the
audit objectives and all audit findings
Auditor: Person with the demonstrated personal attributes and competence to conduct an audit
Audit team: One or more auditors conducting an audit supported if needed by technical
experts
NOTE 1 One auditor of the audit team is appointed as the audit team leader.
NOTE 2 The audit team may include auditors-in-training.
Momtex Expo Ltd. is an export oriented company that is revolutionizing the textile industry through the
exploitation of efficient technology to produce lower cost, higher quality and environment and more
environmentally friendly products.
Momtex Expo Ltd. recognizes that successful health, safety, quality and environment and environmental
management is fundamental to its business and is committed to the continual improvement of all relevant
processes and procedures to ensure all standards are met or exceeded.
We strive to provide a healthy and safe working environment for all our employees, to prevent pollution
and minimize environmental impacts from our activities and to provide products and services which delight
our customers.
The objectives of Momtex Expo Ltd. are to:
Pursue the highest possible standards of health, safety, quality and environment and environmental
management performance.
Comply with all relevant legislation, regulations and other legal and industry requirements
Provide adequate and appropriate control of health, safety and environmental risks arising from our
activities
Minimize the incidence of occupational ill health and injury
In order to achieve these objectives it is the policy of the Momtex Expo Ltd to establish and maintain an
effective and efficient management system based upon the requirements of ISO9001:2015, ISO14001:2015
and all applicable Health, Safety and Environmental regulations.
The management system, policy, objectives and targets will be reviewed annually (or sooner if necessary)
by Management Authority.
This policy statement is communicated to all employees and persons working for or on behalf of Momtex
Expo Ltd and will be made available to the public, stakeholders and any other interested parties on request.
Integrated Management System applies to all activities of Momtex Expo Ltd, and has been developed in
accordance with ISO 9001:2015. ISO 14001: 2015. Integrated Management System is fully documented
and structured in 3 levels:
Due to their effect or potential effect on the Momtex Expo Ltd ability to consistently provide products
and services that meet customer and applicable statutory and regulatory requirements Quality and
Environment, Momtex Expo Ld shall determine:
the interested parties that are relevant to Integrated management system;
the requirements of these interested parties that are relevant to Integrated
management system.
which of these needs and expectations become its compliance obligations.
Momtex Expo Ltd shall monitor and review information about these interested parties and their relevant
requirements.
4.3 Determining the scope of the Integrated quality and environment management system
Momtex Expo Ltd shall determine the boundaries and applicability of the Integrated Management
system to establish its scope.
When determining this scope, the Momtex Expo Ltd shall consider:
the external and internal issues;
the requirements of relevant interested parties;
the products and services and the compliance obligations of the Momtex Expo
Ltd
Momtex Expo Ltd shall apply all the requirements of this Standard if they are applicable within the
determined scope of its Integrated Management System.
The scope of Momtex Expo Ltd Integrated management system shall be available and be maintained as
documented information. The scope shall state the types of products and services covered, and provide
justification for any requirement of this Standard that the Momtex Expo Ltd determines is not applicable
to the scope of its Integrated Management System.
Conformity to this Standard may only be claimed if the requirements determined as not being applicable
do not affect Momtex Expo Ltd ability or responsibility to ensure the conformity of its products and
services and the enhancement of customer satisfaction.
Momtex Expo Ltd shall determine the processes needed for the quality and environment management
system and their application throughout the Momtex Expo Ltd, and shall:
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determine the inputs required and the outputs expected from these processes;
determine the sequence and interaction of these processes;
determine and apply the criteria and methods (including monitoring,
measurements and related performance indicators) needed to ensure the effective
operation and control of these processes;
determine the resources needed for these processes and ensure their availability;
assign the responsibilities and authorities for these processes;
address the risks and opportunities as determined in accordance with the
requirements;
evaluate these processes and implement any changes needed to ensure that these
processes achieve their intended results;
Improve the processes and the quality and environment and environment
management system.
4.4.2 To the extent necessary, Momtex Expo Ltd shall:
maintain documented information to support the operation of its processes;
Retain documented information to have confidence that the processes are being
carried out as planned.
5 Leadership
5.1 Leadership and commitment
Managers demonstrate their commitment, and instill it in others, by informing all employees in their
departments that every effort must be made to satisfy all aspects of the customer’s requirements as well as
any legal and other requirements that might apply.
An Integrated Quality and Environment Policy has been established and approved by the managing
Director and in consistence with the policy measurable department integrated objectives are also defined.
Integrated objectives have been defined. Adequate resources are provided in order to achieve the
objectives of the Integrated Management System.
Regular management review meeting are held to review effectiveness if the Quality Management
Systems, Environment Management System, Socially Responsible Management System, Quality Policy,
Quality objectives and customer satisfaction.
Management review is a forum where the problems or modifications required for improvement in
integrated management and customer satisfaction are discussed and the top management provides
adequate resources to ensure continuous improvement is customer satisfaction and the management
system.
5.2 Policy
All staff are allocated with authority to perform their allocated responsibilities. The following provides a
summary of the principal responsibilities of each job role, and these are clarified in greater detail within
the Operating Procedures.
All staff share the authority and responsibility of identifying noncompliance’s or possible improvements,
and recording these instances such that corrective action can be taken, both to rectify the immediate
situation and to prevent recurrence.
The Managing Director continually reviews Momtex Expo Ltd resources to ensure that adequate staff,
equipment and materials are available to meet Quality and environment & Environment requirements.
Top management shall ensure that the responsibilities and authorities for relevant roles are assigned,
communicated and understood within Momtex Expo Ltd.
Top management shall assign the responsibility and authority for:
ensuring that the quality and Environment management system conforms to the
requirements of Integrated Management System;
ensuring that the processes are delivering their intended outputs;
6.2.2 When planning how to achieve its Integrated Management system objectives, Momtex Expo Ltd
shall determine:
what will be done;
what resources will be required;
who will be responsible;
when it will be completed;
how the results will be evaluated.
7.1 Resources
Each position critical to the quality and environment of the product has been identified, and minimum
levels of competence established. Evaluation of personnel is carried out against the minimum level of
competence/Skill identified by concerned authorities and records are maintained.
Training is provided to all employees to ensure that they meet the defined skill and competence criteria.
Training is also providing to further develop and enhance these skills. Training to be conducted is planned
on periodic basis and Training Plan is prepared. The effectiveness of the training provided is also
evaluated and recorded on the training forms.
7.1.1 General
Momtex Expo Ltd shall determine and provide the resources needed for the establishment,
implementation, maintenance and continual improvement of the quality and environment management
system.
Momtex Expo Ltd shall consider:
the capabilities of, and constraints on, existing internal resources;
what needs to be obtained from external providers.
7.1.2 People
Momtex Expo Ltd shall determine and provide the persons necessary for the effective implementation of
its quality and environment management system and for the operation and control of its processes.
7.1.3 Infrastructure
Momtex Expo Ltd shall determine, provide and maintain the infrastructure necessary for the operation of
its processes and to achieve conformity of products and services.
NOTE Infrastructure can include:
buildings and associated utilities;
equipment, including hardware and software;
transportation resources;
information and communication technology.
7.1.4 Environment for the operation of processes
Momtex Expo Ltd shall determine, provide and maintain the environment necessary for the operation of
its processes and to achieve conformity of products and services.
NOTE A suitable environment can be a combination of human and physical factors, such as:
Social (e.g. non-discriminatory, calm, non-confrontational);
Psychological (e.g. stress-reducing, burnout prevention, emotionally protective);
Physical (e.g. temperature, heat, humidity, light, airflow, hygiene, noise).
These factors can differ substantially depending on the products and services provided.
7.1.5.1 General
Momtex Exp Ltd shall determine and provide the resources needed to ensure valid and reliable results
when monitoring or measuring is used to verify the conformity of products and services to requirements.
Momtex Expo Ltd shall ensure that the resources provided:
are suitable for the specific type of monitoring and measurement activities being
undertaken;
are maintained to ensure their continuing fitness for their purpose.
The Momtex Expo Ltd shall retain appropriate documented information as evidence of fitness for purpose
of the monitoring and measurement resources.
Reference: Procedure for Calibration
Related form
7.2 Competence
Momtex Expo Ltd shall:
determine the necessary competence of person(s) doing work under its control
that affects the performance and effectiveness of the Integrated Management
System;
ensure that these persons are competent on the basis of appropriate education,
training, or experience;
where applicable, take actions to acquire the necessary competence, and evaluate
the effectiveness of the actions taken;
retain appropriate documented information as evidence of competence.
NOTE Applicable actions can include, for example, the provision of training to, the mentoring of, or the
reassignment of currently employed persons; or the hiring or contracting of competent persons.
7.3 Awareness
Momtex Expo Ltd shall ensure that persons doing work under Momtex Expo Ltd control are aware of:
the quality and environment policy;
relevant quality and environment objectives;
their contribution to the effectiveness of the quality & Environment Management
system, including the benefits of improved performance;
the implications of not conforming with the quality and environment
management system requirements.
7.4 Communication
Momtex Expo Ltd shall determine the internal and external communications relevant to the quality and
environment management system & Environment Management system, including:
on what it will communicate;
when to communicate;
with whom to communicate;
how to communicate;
who communicates.
Reference: Procedure for Communication
8 Operation
All Design activities are strictly controlled to ensure that the design output information complies with
customer/ contract requirements, and all design input data.
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Panchdona, Norsingdi, Bangladesh
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Design activities are planned and normally executed by specialists and are subject to regular management,
review and verification by the Chief Marketing Officer, and where relevant, agreement with the
Customer.
The design input and output items are documented, and where ambiguity exists, will be clarified and
documented. All items of design documentation and notes are recorded in a design project file. Design
output documentation is produced and reviewed to ensure that it:
Design output is reviewed and approved by Chief Marketing Officer, and is also provided to the
Customer for approval prior to use. Validation of the design is achieved during commissioning of the
system to confirm compliance to the customer's requirements.
The designer is required to specify any inspections or tests which may verify the design, by practical
means, at the earliest possible stage of development.
All changes to the design criteria, input or output are subject to strict review and documentation control
procedures.
Momtex Expo Ltd shall plan, implement and control the processes needed to meet the requirements for
the provision of products and services, and to implement the actions determined, by:
determining the requirements for the products and services;
establishing criteria for:
1) the processes;
2) the acceptance of products and services;
determining the resources needed to achieve conformity to the product
and service requirements;
Momtex Expo Ltd shall ensure that contract or order requirements differing from those previously defined
are resolved.
The customer’s requirements shall be confirmed by Momtex Expo Ltd before acceptance, when the
customer does not provide a documented statement of their requirements.
Inputs shall be adequate for design and development purposes, complete and unambiguous.
Conflicting design and development inputs shall be resolved.
Momtex Expo Ltd shall retain documented information on design and development inputs.
Momtex Expo Ltd shall apply controls to the design and development process to ensure that:
the results to be achieved are defined;
reviews are conducted to evaluate the ability of the results of design and
development to meet requirements;
verification activities are conducted to ensure that the design and development
outputs meet the input requirements;
validation activities are conducted to ensure that the resulting products and
services meet the requirements for the specified application or intended use;
any necessary actions are taken on problems determined during the reviews, or
verification and validation activities;
documented information of these activities is retained.
As goods are inspected, the status is defined by location in stores, with all non-conforming items being
placed in a reject area or marked as reject for review. The status of work in progress is established by
markings or associated documentation recording the inspections undertaken and their acceptability.
Momtex Expo Ltd shall use suitable means to identify outputs when it is necessary to ensure the
conformity of products and services.
Momtex Expo Ltd shall identify the status of outputs with respect to monitoring and measurement
requirements throughout production and service provision.
Momtex Expo Ltd shall control the unique identification of the outputs when traceability is a
requirement, and shall retain the documented information necessary to enable traceability.
8.5.4 Preservation
The identification of materials/ equipment, where it is not obvious, is confirmed by the presence of a
manufacturers/ suppliers part number or description label, or other marking for each item. The
identification of the item may be on the packaging or on the item itself, and this identification remains in
place for as long as possible, provided it does not hamper effective use of the item. Materials and
consumables are not identified by the company where they are obvious to a trained/ experienced
employee, however, should a risk of misinterpretation exist between two or more types of material these
will be marked in a suitable manner to ensure that no ambiguity exists.
Materials and goods received, whether the property of the company or others, will, as far as practicable,
be protected and their quality and environment preserved until such time as they are transferred to a
customer, or disposed of to a third party. The objective is to prevent deterioration and damage whilst in
storage, or in the process of transportation, installation, commissioning or maintenance.
Momtex Expo Ltd shall preserve the outputs during production and service provision, to the extent
necessary to ensure conformity to requirements.
NOTE Preservation can include identification, handling, contamination control, packaging, storage,
transmission or transportation, and protection.
NOTE Post-delivery activities can include actions under warranty provisions, contractual obligations such
as maintenance services, and supplementary services such as recycling or final disposal.
All documentation utilized within the Company related to the management system itself, or to the
execution of individual customer contracts is controlled to ensure that it is issued to the appropriate
personnel, under the correct level of authority, is revised and reissued as necessary, and all obsolete
versions are removed from the point of use.
Specifications, Customer Orders, Plans/ Drawings, Quality and environment Assurance Manual/
Operating Procedures, National/ International Standards and Codes of Practice.
The Quality and environment Assurance Manual, Procedures and Quality and environment Plans are
maintained by the Quality and environment Manager who ensures that the appropriate items, at the
correct revision levels, are issued to all who need them within the Company.
National/ International Standards, Codes of Practice are maintained by the Support Engineers who ensure
that appropriate documents are available within the Company, and are issued at the correct revision
levels. External suppliers of documentation are contacted regularly to ascertain that the documents held
remain current.
The distribution of standard documents is controlled and recorded on Distribution Lists, which also show
the current issue status. The Distribution Lists are reviewed and updated as changes occur.
All changes to documents are reviewed and approved by the person responsible for the original issue and,
where appropriate, the nature of the change is indicated on the document. Master copies of the revised
documents are retained as records of the changes and renewed as necessary to ensure clarity.
Each contract has a File which contains all relevant information. Information is also held on the
company's computer system for ease of access and manipulation.
The Momtex Expo Ltd shall review and control changes for production or service provision, to the extent
necessary to ensure continuing conformity with requirements.
The Momtex Expo Ltd shall retain documented information describing the results of the review of
changes, the person(s) authorizing the change, and any necessary actions arising from the review.
Momtex Expo Ltd shall retain documented information on the release of products and services. The
documented information shall include:
evidence of conformity with the acceptance criteria;
traceability to the person(s) authorizing the release.
8.7.2 The Momtex Expo Ltd shall retain documented information that:
describes the nonconformity;
describes the actions taken;
describes any concessions obtained;
identifies the authority deciding the action in respect of the nonconformity.
9 Performance evaluation
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9.1 Monitoring, measurement, analysis and evaluation
Momtex Expo Ltd shall monitor, measure, analyse and evaluate its quality and environment performance
9.1.1 General
Momtex Expo Ltd shall determine:
what needs to be monitored and measured;
the methods for monitoring, measurement, analysis and evaluation needed to
ensure valid results;
when the monitoring and measuring shall be performed;
When the results from monitoring and measurement shall be analysed and
evaluated.
ensure that calibrated or verified monitoring and measurement equipment is used
and maintained, as appropriate
Evaluate its environmental performance and the effectiveness of the
environmental management system.
Communicate relevant environmental performance information both internally
and externally, as identified in its communication process (es) and as required by
its compliance obligations.
Momtex Expo Ltd shall evaluate the performance and the effectiveness of the quality and environment
management system.
The Momtex Expo Ltd shall retain appropriate documented information as evidence of the results.
Internal audits of the Quality and environment and environment System are undertaken at least once per
annum to confirm that the function concerned is adhering to the Company's Procedures. A comprehensive
Audit Programme is compiled at least a year in advance however, should particular needs be identified,
the frequency of audit may be increased at the discretion of the Quality and environment and
Environment Manager.
Audits are undertaken by auditors who are trained in auditing and not directly responsible for the
functions being audited within that Company. Nonconformance observed is brought to the attention of the
person responsible, and is recorded, documented and subject to timely corrective action to ensure full
rectification.
9.2.1 Momtex Expo Ltd shall conduct internal audits at planned intervals to provide information on
whether the Integrated quality and environment and environment management system:
conforms to:
1) Momtex Expo Ltd own requirements for its integrated quality and
environment and environment management system;
2) the requirements of this integrated quality and environment and
environment management system;
b) is effectively implemented and maintained.
Management review of the suitability and effectiveness of the Quality and environment System take place
at least once per year. During the management meetings actions are allocated and minuted to record the
development of Momtex Expo Ltd quality and environment and environmental management system.
Top management shall review Momtex Expo Ltd quality and environment and environment management
system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment
with the strategic direction of the Momtex Expo Ltd.
10 Improvement
The management is committed to continuously improve the effectiveness of quality and environment and
environment systems and to provide better service to the customers and interested parties. In order to
achieve this target departmental quality and environment and environment objectives are monitored and
analyzed regularly, internal quality and environment and environmental audits are conducted and
corrective & prevention action system is in place. The results and data generated through all these
systems are reviewed during management review meeting for the allocation of any additional resource
required for improvement of the quality and environment and environment system
10.1 General
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Momtex Expo Ltd shall determine and select opportunities for improvement and implement any
necessary actions to meet customer requirements and enhance customer satisfaction.
Momtex Expo Ltd should consider the results from analysis and evaluation of environmental
performance, evaluation of compliance, internal audits and management review when taking action to
improve.
These shall include:
improving products and services to meet requirements as well as to address
future needs and expectations;
correcting, preventing or reducing undesired effects;
Improving the performance and effectiveness of the quality and environment and
environment management system.
NOTE Examples of improvement can include correction, corrective action, continual improvement,
breakthrough change, innovation and re-Momtex Expo Ltd.
Once non-conforming items have been noticed they are identified by location, associated documents, or
specific markings to prevent their inadvertent use. All non-conforming items and customer complaints are
subject to review and rectification by nominated personnel. The type and extent of non-conformity is
documented in order to establish trends and identify possible areas for improvement.
The corrective action required to prevent recurrence is evaluated, documented, and its effective
implementation is monitored. All rectification is subsequently re-inspected to ensure complete customer
satisfaction.
All employees are encouraged to suggest improvements in methods, materials, suppliers, and sub-
contractors. The Company has established procedures for review of all activities in order to identify and
evaluate all possible improvements in methods/ materials and its procedures.
10.2.1 When a nonconformity occurs, including any arising from complaints, Momtex Expo Ltd shall:
react to the nonconformity and, as applicable:
1) Take action to control and correct it;
2) deal with the consequences;
evaluate the need for action to eliminate the cause(s) of the nonconformity, in
order that it does not recur or occur elsewhere, by:
1) Reviewing and analyzing the nonconformity;
10.2.2 Momtex Expo Ltd shall retain documented information as evidence of:
a) The nature of the nonconformities and any subsequent actions taken;
b) The results of any corrective action.
The Momtex Expo Ltd shall consider the results of analysis and evaluation, and the outputs from
management review, to determine if there are needs or opportunities that shall be addressed as part of
continual improvement.