COG-FHAP Intake Form

Name of Investigator: Allen R. Hunt, JD

Intake Contact Date: 5/21/2019

Method of Contact: Telephone

1. Complainant Contact Information

• Name: Zalonda Woods

• Address: (Current) 1208 McConnell Rd Greensboro, NC 27401
(Address this complaint is in regard to) 3242 S Holden Rd Apartment F
Greensboro, NC 27407
• Property Type: Multi-family
• Daytime Telephone: 336-327-1664
• Evening Phone: (Same) 336-327-1664
• Best time to call: 9am-9pm
• Email: lawnugget@gmail.com

2. Who else can we call if we cannot reach you?

(First Contact)

• Contact’s first and last name: Brett Byerly

• Organization: The Greensboro Housing Coalition
• Daytime Telephone: 336-691-9521
• Evening Telephone: 336-339-5425
• Best time to call: 9am-5pm
• Email: brett@gsohc.org
• Address: 1031 Summit Ave Suite 1E-2 Greensboro 27405

(Second Contact)

• Contact’s first and last name: Marcus Hyde

• Organization: The Homeless Union of Greensboro
• Daytime Telephone: 303-507-8065
• Evening Telephone: (Same) 303-507-8065
• Best time to call: Anytime
• Email: gohyde@gmail.com
• Address: 305 Tate Street Greensboro NC 27403
3. Who discriminated against you?

(For example: were you refused an opportunity to rent or buy housing? Denied a loan? Told that
housing was not available when in fact it was? Treated differently from others seeking housing?
State briefly what happened.)

The United Youth Care Foundation and New Day Transitional Housing Program discriminated
against me because of my disability. My Name is Zalonda Woods and I, along with my two
children, who are 14 and 8 years old, lived at the Southpoint Apartments, at 3242 South Holden
Road Apartment F, from November 12, 2018 to April 14, 2019 through a program run by United
Youth Care Foundation/New Day Transitional Housing Program. We lived in a two-bedroom
apartment, along with another woman and her two children. I believe that I and other residents of
South Point Apartments were discriminated against and subject to differential treatment,
harassment, threats and retaliatory evictions because of our disabilities by the management of
United Youth Care Foundation, and the management of United Youth Care Foundation’s sister
company, the New Day Transitional Housing Program. They forced those of us who they
believed to have disabilities into a fraudulent “extensive outpatient treatment program”, put our
children in unsafe childcare arrangements, added false information and diagnoses to our medical
files, and used us as a means to generate revenue. We were preyed upon, and once I began to ask
questions about my file and situation, they threatened, intimidated and harassed me, and tried to
evict me for asking questions.

4. Where did the act of discrimination happen?

At the South Point Apartment complex (which United Youth Care Foundation and New Day
Transitional Housing Program rent out to people like me) at 3242 South Holden Road Apartment
F, and at the United Youth Care Foundation Office (Also known as United Youth Care Services)
at 1207 4th St, in Greensboro.

5. When was the most recent violation?

I moved out on April 14, 2019. The management of United Youth Care Foundation and New
Day Transitional Housing Program harassed me nearly every day leading up to that point. They
sent me a retaliatory demand letter on March 18, 2019 which threatened me with eviction after I
complained and asked questions about my treatment.

6. Are violations continuing?

I am no longer a tenant or program participant of United Youth Care Foundation/New Day

Transitional Housing Program. However, these agencies caused me irreparable harm by adding
false diagnoses to my medical record and by causing my family trauma.
7. You are being discriminated against ….?

Federal Protected Classes:

Handicap

8. Is your rent current?

N/A – Yes but I no longer live there

9. Do you have any housing violations?

N/A – I no longer live there

10. Who has discriminated against you?

United Youth Care Foundation/ A.K.A. United Youth Care Services/ A.KA. New Day
Transitional Housing Program management and staff

Address: 1207 4th St, Greensboro, North Carolina 27405

Phone: 1 (336) 370-9232

Email: info@unitedyouthcareservices.com

Tonya Neal – same as above

Sandra Grace – same as above

11. When did you begin to have problems with your housing provider?

I moved into 3242 S Holden Rd Apartment F on November 12, 2018 under false pretenses. I was
told I was moving into an emergency shelter for women and families. Instead, I was forced into a
fraudulent program they described as extensive outpatient services.

12. Do you know other tenants that have been treated similarly or differently from you?

Yes, other people with perceived disabilities have been subject to the same discriminatory
treatment, and people without disabilities are treated as normal tenants of the property.
13. Do you have any witnesses to the act of discrimination?

14. Did you complain to the Respondent (LL/MGT/3P Offender)?

Yes, many times and that is why I was asked to leave the program and threatened with eviction.

15. If yes to #14, when did you complain?

Multiple times:

16. Did you complain verbally or in writing?

Verbally on February 4, 2019 and via email on February 13, 2019.

17. If in writing: Do you have a copy? Or; Can I make a copy?

Yes, I’ve attached a pdf of my email to them.

18. What did the respondent do after you complained?

I was told I was not allowed to see my file, and then I was told that I was banned from the
facility where I was expected to go receive “treatment”. After they banned me from the treatment
facility, they sent me a demand letter threatening me with eviction because I was not complying
with the rules of the program.

19. When was the last time you communicated verbally or in writing to the Respondent or
their Representative?

The last time I emailed them was on February 13, 2019. They sent me a demand letter on March
18, 2019. I spoke with them in person multiple times after that assuring them that I would move
as soon as I was able to. I left the South Point Apartments on April 14, 2019 and have not heard
from them since.

20. To the best of your knowledge, was the discriminatory act company policy, in the lease
agreement or application?

I was not allowed to see the company’s documentation or policies. However, the discriminatory
behavior of United Youth Care Foundation/New Day Transitional Housing Program is de-facto
policy as applied. It is abundantly apparent that they pick out people whom they perceive to have
a disability and abuse them on a consistent basis.
21. What reasons do you feel the Respondent will give for their actions?

The Respondent will likely deny all of my claims and pretend that my claims are fabricated.
However, if pressed about forcing people into fraudulent treatment programs, it is likely that the
management will say that the program is voluntary (which is questionable considering the fact
that they prey on vulnerable and homeless individuals with disabilities), and that they need
people to attend classes or treatment sessions in order to fund their operations. Being that this
organization is working with people who do have both physical and cognitive disabilities, it is
likely that they will try to justify their behavior by claiming that their clients, including myself,
lack the mental faculties to understand whether the treatment they offer is appropriate, or
whether their diagnoses are correct, or whether other basic facts about the situation are accurate.

22. How could this issue be resolved?

I do not feel that the staff of United Youth Care Foundation/New Day Transitional Housing
Program behave in ethical ways towards people with disabilities. I believe they should
immediately cease operations as a health care provider, treatment program and housing provider.
Additionally, I believe they should admit to falsifying documents and diagnoses, take corrective
action to clear up false statements in persons files, and offer damages to people whom they have
harmed, including my family.

23. Do you still want to live there or move?

I no longer live at the United Youth Care Foundation/New Day Transitional Housing Program,
nor do I ever want to live there again.

24. Have you incurred any expenses as a result of this incident?

Lost housing opportunity Out of Pocket Expenses Missed work/employment

Emotional Distress Other

(I now have to try to clear up my medical records to ensure

their false claims don’t follow me)

25. Does the property receive federal funding? (Section 8, HAP, any federal $$$ housing)

I am unaware of all of their funding streams but I know they receive Medicaid funding.

26. Is the property a tax credit property?

I do not believe so.

27. How did you learn about this agency and your right to file a fair housing complaint?

I learned about United Youth Care Foundation when they approached me outside of the
Department of Social Services in November 2018. They asked me if I needed housing and if I
received Medicaid. I replied affirmatively to both questions and they told me I could enter into
an emergency shelter program they ran. These were false pretenses for me to move into what
turned out to be a transitional housing program that was tied to a fraudulent Medicaid scam.

I knew people at the Homeless Union of Greensboro who told me to file a fair housing
complaint.