List the dimensions of quality.

Tabulate the tangible and intangible benefits of TQM.

What are four absolutes of quality observed by crossby?
State the seven underlying principles of TQM?
What are the categories of quality cost?
What is meant by customer retention?
Define empowerment?
Classify rewards?
What are the three key elements to a partnering relationship?
What are the maslow’s basic needs?
Define ‘Quality and Total Quality Management’.
What are barriers to implement TQM?
What are the advantages of implementing TQM in manufacturing organization?
What do you mean by the term ‘Cost of Quality’?
State the seven underlying principles of TQM?
What is supplier partnering?
What is customer satisfaction?
What do you understand by “Supplier rating”?
List the benefits of team work.
What is meant by retention?
Part B & C
Write about Quality Statements?
Explain the various types of costs contributing to the cost of quality with quality level vs cost
graph.
Describe Deming’s fourteen points for improvement of Quality Management?
Explain the phases of PDSA cycle with suitable illustration.
what is a team? Describe the characteristics of a successful team.
Briefly explain employee motivation along with its two theories.
Explain the principles of TQM.
Explain the basic concepts of TQM.
What are the barriers while implementing TQM?
Define Quality. Explain the evolution of quality?
What are the stages of Team Development?
Describe about 5S
What is supplier partnering? Indicate its important benefits (role of supplier partnership).
Describe Deming’s philosophy for quality improvement.
What is service Quality? Explain its various Quality in service satisfaction?
Describe Deming’s fourteen points for improvement of Quality Management?
Write notes on quality planning.
Discuss about the three quality statements, Giving an example for each.
Discuss the importance of “employee involvement” and “motivation” for enhancing
quality.
Explain the principles of TQM.
Explain the basic concepts of TQM.
What are the barriers while implementing TQM?
Define Quality. Explain the evolution of quality?
What are the benefits of employee involvement?
Describe about 5S
Explain briefly how employee empowerment relates to employee involvement?