Version 1.

0 May 2019 ITIL 4 Practices Mapping table to COBIT 2019 Governance Objectives
Rob Akershoek Mapping of ITIL 4 practices (34 practices) to the COBIT 2019 governance and management objectives / processes

COBIT 2019
Monitor,
Evaluate, Direct Deliver, Service and
Align, Plan and Organise Build, Acquire and Implement Evaluate and
and Monitor Support
Assess

EDM01 Ensured Governance Framework Setting and Maintenance

MEA01 Managed Performance and Conformance Reporting

MEA03 Managed Compliance with External Requirements

BAI07 Managed IT Change Acceptance and Transitioning
BAI03 Managed Solutions Identification and Build

DSS02 Managed Service Requests and Incidents

APO01 Managed I&T Management Framework

MEA02 Managed System of Internal Control

EDM05 Ensured Stakeholder Transparency

DSS06 Managed Business Process Controls

BAI02 Managed Requirements Definition
APO03 Managed Enterprise Architecture

BAI04 Managed Availability and Capacity

EDM04 Ensured Resource Optimisation

BAI05 Managed Organisational Change

APO09 Managed Service Agreements
AP007 Managed Human Resources
APO06 Managed Budget and Costs
EDM03 Ensured Risk Optimisation

DSS05 Managed Security Services

EDM02 Ensured Benefits Delivery

APO08 Managed Relationships

BAI10 Managed Configuration

APO04 Managed Innovation

MEA04 Managed Assurance

DSS01 Managed Operations
BAI08 Managed Knowledge
BAI06 Managed IT Changes

DSS04 Managed Continuity

DSS03 Managed Problems
APO05 Managed Portfolio

BAI01 Managed Programs

APO02 Managed Strategy

APO10 Managed Vendors

APO13 Managed Security

APO11 Managed Quality

BAI11 Managed Projects

BAI09 Managed Assets
APO14 Managed Data
APO12 Managed Risk
General Practices

Architecture management P S

Continual improvement S

Information security management P P

Knowledge management P

Measurement and reporting

Organizational change management P

Portfolio management S S S S P

Project management P

Relationship management P P

Risk management S S P S S

Service financial management P

Strategy management P S

Supplier management S S P S

Workforce and talent management S P

Service Management Practices

ITIL Management Practices

Availability management P S

Business analysis S S S S

Capacity and performance management S P

Change control P P

Incident management P

IT asset management P S

Monitoring and event management S S S S S S

Problem management P

Release management S S

Service catalogue management S P

Service configuration management S P

Service continuity management P

Service design S S P S

Service desk P

Service level management P

Service request management P

Service validation and testing P

Technical Practices

Deployment management S S S

Infrastructure and platform management S S S S

Software development and management S P

P P=Primary mapping (main relationship)

S S=Secundary mapping (partically supported or partially enables the practice)
 Version 1.0 May 2019 Mapping table IT4IT to ITIL 4 practices.
Rob Akershoek Mapping of what ITIL 4 practices can be used to enable the IT4IT functional components.

ITIL 4 Management Practices

General Practices Service Management Technical

Software development and management

Infrastructure and platform management
Capacity and performance management
Organizational change management

Monitoring and event management

Service configuration management

Workforce and talent management
Information security management

Service catalogue management

Service continuity management

Service financial management

Service request management

Service validation and testing
Measurement and reporting

Service level management

Relationship management
Architecture management

Deployment management
Knowledge management

Availability management
Continual improvement

Strategy management

Problem management
Portfolio management

Supplier management

Release management
IT asset management
Incident management
Project management

Risk management

Business analysis

Change control

Service design
Service desk
Strategy to Portfolio
Enterprise Architecture P S S
Policy S S S
Proposal S P S
Portfolio Demand S P S S S
Service Portfolio S P S S S S S
IT Investment Portfolio P S S S S S S
Requirement to Deploy
Project P
Requirement S S S S S S S S S S S
Service Design S S S S S P S P
Source Control S S P
Build S P
Build Package S P
Release Composition P S S S
IT4IT Value Streams and Functional Components

Test S S P S
Defect S S P
Request to Fulfill
Engagement Experience Portal S S S S
Offer Consumption S S P
Offer Management P P S
Catalog Composition P P S
Request Rationalization S S P
Fulfillment Execution P P P S
Usage S
Chargeback/ Showback S
Knowledge & Collaboration P
Detect to Correct
Service Monitoring S S S P S
Event S S S P S
Incident S S S S P S S
Problem S S S S P
Change Control P
Configuration Management S S P
Diagnostics and Remediation S
Service Level S S P
Supporting Activities
Governance, Risk and, Compliance S P S S
Sourcing & Vendor P S S S
Intelligence & Reporting S P
Finance & Assets P S S
Resource Management P

P P=Primary mapping (main relationship)

S S=Secundary mapping (partically supported or partially enables the practice)
 IT4IT Value Streams and Functional Components

Test
Build

Event
Policy

Usage
Defect
Project

Incident
Problem
Proposal

Service Level
Requirement

Build Package
Service Design
Source Control
Rob Akershoek

Change Control
Service Portfolio

Request to Fulfill

Finance & Assets

Detect to Correct
Portfolio Demand

Sourcing & Vendor

Service Monitoring
Offer Consumption
Offer Management
Strategy to Portfolio

Supporting Activities
Catalog Composition
Release Composition

Fulfillment Execution
Version 1.0 May 2019

IT Investment Portfolio

Resource Management
Enterprise Architecture

Requirement to Deploy

Chargeback/ Showback
Request Rationalization

Intelligence & Reporting

Knowledge & Collaboration

Configuration Management
Diagnostics and Remediation
Engagement Experience Portal

Governance, Risk and, Compliance

S

P
P
P
EDM01 Ensured Governance Framework Setting and Maintenance

S
S
P
EDM02 Ensured Benefits Delivery
Monitor

P
EDM03 Ensured Risk Optimisation

S
S
S
S

P
EDM04 Ensured Resource Optimisation
Evaluate, Direct and

EDM05 Ensured Stakeholder Transparency

S
APO01 Managed I&T Management Framework

S
S
S

S
APO02 Managed Strategy

S
S
S
S
P
APO03 Managed Enterprise Architecture

S
S

S
P
APO04 Managed Innovation

S
S

S
S
S
P
APO05 Managed Portfolio

S
S

P
P
P
Align, Plan and Organise

APO06 Managed Budget and Costs

P=Primary mapping (main relationship)

AP007 Managed Human Resources

S
S
S
APO08 Managed Relationships

S
S

P
P
P
P
APO09 Managed Service Agreements

P
APO10 Managed Vendors

S
APO11 Managed Quality

S
S
S

P
APO12 Managed Risk

S
S
S

S
APO13 Managed Security
S
APO14 Managed Data

S
S

S
BAI01 Managed Programs

S=Secundary mapping (partically supported or partially enables the practice)

BAI02 Managed Requirements Definition

S
P

P
P
P
P
P

P
BAI03 Managed Solutions Identification and Build
COBIT 2019

S
S
S

S
S
S
S

S
P
BAI04 Managed Availability and Capacity
BAI05 Managed Organisational Change

P
BAI06 Managed IT Changes

S
Capability / Practice mapping table IT4IT to COBIT 2019.

BAI07 Managed IT Change Acceptance and Transitioning

Build, Acquire and Implement

P
BAI08 Managed Knowledge

P
BAI09 Managed Assets

P
BAI10 Managed Configuration
P

BAI11 Managed Projects

S
S

S
DSS01 Managed Operations

S
S

S
P
P
P

P
P
DSS02 Managed Service Requests and Incidents
Support

S
S

P
DSS03 Managed Problems

S
S
S

S
S
S

S
S
DSS04 Managed Continuity

S
S
S

S
S
S

S
S
S
Deliver, Service and

DSS05 Managed Security Services

Mapping of COBIT 2019 governance and management objectives / processes to IT4IT functional components

S
DSS06 Managed Business Process Controls

P
P
MEA01 Managed Performance and Conformance Reporting

P
Assess

MEA02 Managed System of Internal Control

Monitor,

P
MEA03 Managed Compliance with External Requirements
Evaluate and

P
MEA04 Managed Assurance