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Create PDF in your applications with the Pdfcrowd HTML to PDF API PDFCROWD
Create PDF in your applications with the Pdfcrowd HTML to PDF API PDFCROWD
If your answer is ‘YES‘, then you need to prepare well for the
interview; as a Desktop Support Engineer, you will be mainly
responsible for managing a multi-user computing environment of a
company with the help of LAN [Local Area Network].
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While preparing for the interview, you should be well versed of all
the latest technologies and functions of the post of Desktop
Support Engineer. You should very well understand the role of
desktop support engineer.
Create PDF in your applications with the Pdfcrowd HTML to PDF API PDFCROWD
2. Basic Concepts Related To Network:
1. Transmission Process.
2. Data communication.
3. Basic Fundamentals of OSI, IP and TCP models.
4. Classes of IP Address.
5. Sub-Netting of IP.
6. Fundamentals of IPv6.
7. Switching Basics.
So, this was all about the Basics and Fundamentals that you need
to work on before going in for the interview of a Desktop Support
Engineer.
Now let us see what exactly happens inside the box. What
questions generally does the HR, Recruiter or the Interviewer asks
for the post of Desktop Support Engineer.
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1. Which is the most comfortable Windows OS for you to work
on?
You can start with- The term DHCP stands for Dynamic Host
Configuration Protocol. The use of DHCP is, it helps us to define a
specific dynamic IP address to all the network devices, which
further allows the devices to get a new IP address when every time
it is connected.
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For example: www.globewarm.com is the DNS IP address and
it’s machine IP address is 69.143.204.22. Generally, the DNS is
pre-configured on the working stations and the OS automatically
rectify the domain IP address and resolves it into machine IP
address to work on.
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problem.
For the proper running of all the programs in the OS, only some of
the files and Specific limited programs are needed to support the
OS.
With the safe mode option, you can remove the unwanted scrap
from your OS and also it lets you to perform a diagnostic test on
the OS which is not actually possible in the Windows Normal
Mode.
(i). When you are using the OS close all the programs and restart
the system, as you observe that the OS has started then press the
F8 function key multiple times so that it brings up the window
having multiple booting options and also it will have the option to
start the computer in safe mode.
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(ii). Press the Windows key at the down left corner of the key
board along with R letter; this will open up the RUN window.
The Boot.ini file is used for the boot process of the OS, it stars
with Windows NT. This command also helps in work of dual
Booting of multiple OS in the same computer.
Open the Run window as mentioned above and again type the
MSCONFIG command and open the configuration dialogue box.
Select the BOOT.INI from the different options. Now click on the
CHECK ALL BOOT PATHS. Now a screen with detailed
information will be opened from there you can easily edit the
BOOT.INI
1. Faulty RAM
2. High CPU usage and processing
3. Installation of unwanted and faulty software.
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1. Take out the RAM and clean it by rubbing a rubber on the chip side
and again insert it back.
2. If the error occurs again then try using the RAM on another
computer.
3. Every error of BDS has a unique code with it, you can copy it and
search for the solution on GOOGLE.
1. Internet downloads
2. Different emails
3. Attachments with the email
4. Clicking on suspicious link ad’s
5. Infected CD’s/DVD’s
6. Infected flash drives
These are the main sources from where a virus can infect your OS.
We can prevent our OS by installing a licensed and original Anti-
virus which works well on the respected OS.
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communication through LAN wires?
1. Cat 5 and Cat 5e UTP cables can support data speed up to 100
Mbps.
2. Cat 6 and Cat 6e UTP cables can support data speed up to 1 GBps.
1st method:
Create PDF in your applications with the Pdfcrowd HTML to PDF API PDFCROWD
2nd method:
Create PDF in your applications with the Pdfcrowd HTML to PDF API PDFCROWD
i. SOS : Simple Operating System [Windows 95, 98, ME]
The term VPN stands for Virtual Private Network. The VPN
server is a private server which is widely used by companies,
organizations and government bodies for communication purpose
and also to communicate privately over the Local or the Public
server.
The RAS stands for Remote Access Server and is basically used to
operate nearby Remote Devices.
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8. What is meant by browser and name few browsers
9. What is the difference between software and hardware firewall
10. Compare Automated System Recovery Vs Recovery Console
11. What are the 7 layers of the OSI model
12. What is the process of enabling firewall in Windows XP
13. What is meant by attrib command
14. What is meant by edit command
15. What is the location of HOST file
16. How to deal with “missing NTLDR file” error?
17. Compare parallel port vs serial port
18. What is the process of disabling the firewall in Windows XP
19. What are the min system requirements for installing windows XP,
vista, 2003 and 2008
20. What do you mean by the ping command
21. Explain NTLDR file
22. Number of bytes in MAC address
23. What can you do to make a computer run faster
24. What is the process of installing a printer in windows XP
25. Explain the concept of cookies
26. How to format a hard disk using the command prompt
27. What are rmdir, chdir and mkdir commands
28. What is meant by port number
29. Explain the difference between IPv6 and Ipv4
30. What are the backup types in windows Operating system
31. What does remote desktop mean
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32. What is the range of class A IP address, class B IP address, class C
IP address
33. Describe the virus removal process from a computer
34. Explain the difference between Alternate DNS and Preferred DNS
server.
35. What are the different types of RAID levels
36. Explain the process of copying a folder or file using the copy
command
37. Explain the process of booting the computer in safe mode
38. What are different types of printers available
39. Compare Incremental Backup Vs Differential Backup Vs Copy
backup.
40. The last best configuration you have seen.
41. What is the transmission speed of T1 carrier
42. Explain BSOD (Blue Screen of Death) and the ways to overcome
it.
43. What are the different hard disk types
44. Explain the terms disk clean up, disk defragmentation, device
manager and system restore.
45. Compare Firewire poit vs USB port
46. Explain the difference between primary and secondary partition
47. What is meant by IP address, APIPA and Subnet mask
48. What is the Default subnet mask of Class A, Class B and Class C
IP address
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Lastly, the questions mentioned above are very tricky and also
very important for the interview of a Desktop Support Engineer.
These are a few tips which will help you to prepare before going
for the interview:
Always thoroughly read the resume and do not copy and paste a
single thing form anywhere, so that you will always remember the
mentioned strengths and weaknesses in the resume. Also ,there
will be no mistakes in the resume and everything will be up to
date.
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Make sure that you attach a copy of all your professional and
educational certificates along with the resume as it makes a
professional image in front of the interviewer and also it will make
it easy for the interviewer to go through your profile and cut short
some of the questions during the interview.
With this ,I hope that it will help you to prepare well for the post
of Desktop support engineer and you will be able to answer the
questions asked to you in the most convincing way possible when
you are in the INTERVIEW…
Chitra Reddy
Create PDF in your applications with the Pdfcrowd HTML to PDF API PDFCROWD
12 years of Experience within the International BPO/
Operations and Recruitment Areas. Extensive
experience in Complete Recruitment Life Cycle -
Sourcing, Negotiation and Delivery.Loves Writing in
my Free Time on varied Topics
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Create PDF in your applications with the Pdfcrowd HTML to PDF API PDFCROWD