Troubleshooting Guide for BSS Field Engineers INTERNAL

Document Product
Wireless
Code Name
Intended Wireless BSS Engineer Product
User (GSM/CDMA/WCDMA) Version
Wireless Network
Complied Document
Integration Team, V1.0
by Version
Pakistan

BSS Troubleshooting Guide

For Field Engineers

Shahzeb Rauf
Prepared by Date 2012-09-13
S00737002
Reviewed by Date
Reviewed by Date
Approved by Date

Huawei Technologies Co., Ltd.

All rights reserved

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 Troubleshooting Guide for BSS Field Engineers INTERNAL

BSS Troubleshooting Guide

In order to improve the Expansion and Rollout quality and to provide an additional support to BSS

Exp & RO teams, this document has been formulated. Document contains overall guidelines from

basic to advance required during the troubleshooting of any BSS issue

Step by Step Guidelines

1. For any cell/site where Pre-Expansion issue exists should be reported to

Management & RF team. Such Issues shouldn’t come under Expansion BSS team and

expansion activity shouldn’t be carried out

Who will provide this information Who will be responsible Issue exist (Y/N)
RF Team PMO Team

2. Complete Plan need to be verified from BSS configuration point of view.

Implementation should be as per plan 100%.

Who will provide this information Who will be responsible Issue exist (Y/N)
BSS Exp/RO Team BSS Exp/RO Team

3. Complete Plan need to be verified from RF configuration point of view.

Implementation should be as per plan 100%. Pre-Post parameter configuration

should be audited

Who will provide this information Who will be responsible Issue exist (Y/N)
RF Exp/RO Team RF Exp/RO Team

4. Please verify if any BSS hardware alarm exist. Please verify this by analyzing 1 day

event logs of at least 1 day. If yes, please correct it. Zero alarms should be present at

site. Please follow operation & maintenance guide to resolve the hardware alarms

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 Troubleshooting Guide for BSS Field Engineers INTERNAL

Who will provide this information Who will be responsible Issue exist (Y/N)
BSS Exp/RO Team BSS Exp/RO Team

5. Please verify if any Transmission alarms exist. Please verify this by analyzing 1 day

event logs of at least 1 day. If yes, please correct it. There should not be any

Transmission fault, BER or sort of fluctuations on site

Who will provide this information Who will be responsible Issue exist (Y/N)
BSS Exp/RO Team BSS Exp/RO Team

6. Please verify if any Power related issues exist. Please verify this by analyzing 1 day

event logs of at least 1 day. If yes, please correct it. There should not be any site level

fluctuation on BSS & Transmission end.

Who will provide this information Who will be responsible Issue exist (Y/N)
BSS Exp/RO Team BSS Exp/RO Team

7. Complete report from RF team is required with all KPI analysis. Also feedback from

RF team is required in helping out the raised issue

Who will provide this information Who will be responsible Issue exist (Y/N)
RF Exp/RO Team RF Exp/RO Team

8. BTS hardware troubleshooting required

Activities Status
i) Swap problematic DTRU/RRU with healthy DTRU/RRU and then monitor

performance of both.

a) If problem shifts with the DTRU/RRU, then problem is with DTRU/RRU &

replace DDTRU/RRU.

b) If problem remains on new DTRU, then continue troubleshooting below

ii) Swap all RF Cables between DTRU and DDPU (TX/RX) with healthy

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 Troubleshooting Guide for BSS Field Engineers INTERNAL

DTRU/DDPU & then monitor the performance of both

a) If problem shifts with the RF cables, then problem is with cables & replace RF

cables

b) If problem remains on new RF cables, then continue troubleshooting below

iii) Swap problematic DDPU with healthy DDPU and then monitor

performance of both.

a) If problem shifts with the DDPU, then problem is with DDPU & replace DDPU.

b) If problem remains on new DDPU, then continue troubleshooting below

iv) Incase of BTS3900, please swap the CPRI cable between RRU and GTMU

and then monitor

a) If problem shifts with the CPRI cable, then problem is with CPRI cable.

Replace the cable

b) If problem remains on new CPRI cable, then continue troubleshooting below
v) Check RF Jumper cables using Site Master Equipment. Please record

VSWR and Distance to Fault and take snapshots for the record

If VSWR value is high, please correct the fault by following below step
vi) Verify RF Jumper cables from top of DDPU till Antenna Port for any

damage

If found damaged, please replace the RF jumper cables otherwise continue the

troubleshooting below
vii) Verify each and every RF cable connection. All RF cable connectors

should be healthy (not looses) and all connections should be checked

If no issue observed, continue the troubleshooting

viii) If VSWR is within range, then SWAP the RF feeder cable from Cabinet top

till Feeder cable connection with healthy cable and then monitor

a) If problem shifts with the RF Cable Jumper, then problem is with cable. So

replace the cable

b) If problem remains on new RF Cable Jumper, then continue troubleshooting

below
ix) SWAP any Combiner/splitter/surge Arrestor installed in RF path with

healthy one and then monitor

a) If problem shifts with the Combiner, then problem is with combiner. So

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 Troubleshooting Guide for BSS Field Engineers INTERNAL

replace it

b) If problem remains on new combiner, then continue troubleshooting below

x) Verify Feeder cable connections till Antenna Top and confirm

connections at Antenna ports as well

If no issue observed, then continue troubleshooting below

xi) Antenna Audit is required. Please confirm

a) Antenna Make is as per planned

b) Antenna E/M tilts (with snapshots)

c) Antenna Height

d) Antenna Orientation
xii) Check Transmit Power on BTS cabinet top, between RF cable jumpers &

Feeder cables, & Antenna top

a) If power is reduced at BTS cabinet top, it means cabinet DTRU/DDPU/RF

cables are problematic. Replace them

b) If power is reduced between RF cable jumpers & feeder cable, then verify

and replace this RF path

c) If power is reduced at Antenna top, then feeder cable verification and

changing the feeder cable is required (if possible)

d) If there is no significant RF transmit power loss, then continue the

troubleshooting

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 Troubleshooting Guide for BSS Field Engineers INTERNAL

NOTE

Missing any single step from these troubleshooting will make all steps null &
Void and all activity need to be re-performed

Strict compliance is required while following these guidelines

Please record each activity performed and take snapshots and OMCR logs for
each activity

After each step, please get the feedback from the RF team to confirm the KPI
performance if issue is resolved

After all these activities if no issue is found, then complete hardware has been
verified and issue need to be raised with RF & BSS HQ team while taking GTAC
Team support

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 Troubleshooting Guide for BSS Field Engineers INTERNAL

After ruling out the hardware Issues, BSS team needs to discuss following points with RF

team to resolve the issues

Most common Issues details are mentioned below

Handover Related Issues

1. Drive test in the problematic area should be performed to identify some particular

patch where there exist some weak coverage points which is degrading the KPIs
Coverage holes should be identified during the drive test
RX Qual, Rx Level, SQI should be verified and conflicting frequencies & Interference

need to be identified through drive test

2. For Handover related issue, Neighbor stats should be verified and shared. It is

possible to have low HSR for 1800 TRX possibly due to low transmit power of 1800 as

compared to 900 TRX while 1800 handovers are failing for some particular cell.

3. Further Drive test as suggested in step-1, could also verify any handover problems or

overshooting sites

4. Moreover, Pre-Post handover KPI should be compared to see any change in

handover attempts/successes or handover behavior (like PGBT, quality, level,

Interference, TA)

5. It should be verified if Intra Cell, Inter Cell, Intra BSS, Inter BSS handovers are getting

affected. Neighbor definitions should be verified

6. Tilt, HBA and Orientation should be verified from Audit Reports as per plan

7. HO parameters and HO selection criteria should be discussed with RF team.

Parameter tuning should be discussed and performed on trial basis to improve the

KPI performance.
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 Troubleshooting Guide for BSS Field Engineers INTERNAL

8. Congestion or blocking on neighboring cells should be checked. There is one

possibility where previously handovers were being done to some particular cell,

where after congestion on that cell, handover to that cell will not be completed and

call on source cell will either be dropped or in try to handover to another cell (with

poor quality) will fail.

9. Fluctuation/Outages on reported cells should be checked with respect to KPI

degradation times. If outage/fluctuation time matches with KPI degradation, then

issue is most probably due to O&M rather than hardware issue

10. Outages in neighbor cells should be verified if it related to reported cell degradation.

If outage/fluctuation time matches with KPI degradation, then issue is most probably

due to O&M rather than hardware issue

11. Interference should be verified on Hourly trend if it is degrading the KPI. External

Interference or Internal Interference should be identified if exist. Pre-Post

Interference plots should be compared

High Interference can affect HSR, IHSR, TCH ASR, DCR etc

12. TA for all TRX need to be checked. Incase some TRX TA is much low can indicate it is

transmitting at low power or high TA can indicate it is overshooting. Pre-Post TA plots

should be compared
Such issues can affect HSR, TCH ASR and DCR etc

TCH Assignment Related Issues

1. Drive test in the problematic area should be performed to identify some particular

patch where there exist some weak coverage points which is degrading the KPIs
Coverage holes should be identified during the drive test
RX Qual, Rx Level, SQI should be verified and conflicting frequencies & Interference

need to be identified through drive test

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 Troubleshooting Guide for BSS Field Engineers INTERNAL

2. Moreover, Pre-Post SD/TCH traffic KPI should be compared to see any change in total

request types (e.g. Voice Call, SMS, LU, Emergency calls etc). Please note down any

particular type of request increase which can create congestion on SDs or TCH and

create frequent triggering SD/TCH/PDCH timeslots

3. Tilt, HBA and Orientation should be verified from Audit Reports as per plan

4. Fluctuation/Outages on reported cells should be checked with respect to KPI

degradation times. If outage/fluctuation time matches with KPI degradation, then

issue is most probably due to O&M rather than hardware issue

5. Outages in neighbor cells should be verified if it related to reported cell degradation.

If outage/fluctuation time matches with KPI degradation, then issue is most probably

due to O&M rather than hardware issue

6. Congestion or blocking on neighboring cells should be checked. There is one

possibility where previously handovers were being done to some particular cell,

where after congestion on that cell, handover to that cell will not be completed and

call on source cell will either be dropped or in try to handover to another cell (with

poor quality) will fail.

7. Interference should be verified on Hourly trend if it is degrading the KPI. External

Interference or Internal Interference should be identified if exist. Pre-Post

Interference plots should be compared

High Interference can affect HSR, IHSR, TCH ASR, DCR etc

8. TA for all TRX need to be checked. Incase some TRX TA is much low can indicate it is

transmitting at low power or high TA can indicate it is overshooting. Pre-Post TA plots

should be compared
Such issues can affect HSR, TCH ASR and DCR etc

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