Global Tech Disruptors

Global Next Wave Technology Disruptors, 2018
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Licensed to Ron Gherman
Uncovering the Technologies that will Transform Vertical Markets and Society
Frost & Sullivan

Global Digital Transformation Research Team at Frost & Sullivan
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April 2019
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Contents
Section Slide Number

Executive Summary 7
 Key Findings 8
 Research Objectives and Methodology 9
A Thought Leader Perspective 10

 A Thought Leader Perspective—Introduction 11

Frost & Sullivan
 Improving the Customer Experience is Essential When it Comes to Technology
12
Adoption
 Technology Awareness 13
 Game Changing Potential of Technologies 14
 Most Game-changing Technologies 15
 Most Game Changing Technologies Across Industries 16
 Expected Adoption of Technology 17
 Potentially Disruptive Technologies 18
 Expected Impact of Disruptive Technologies 19
 Expected Impact of Specific Disruptive Technologies 20
 Potential of Blockchain 21
 Artificial Intelligence 22
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Contents (continued)

 Disruptive Potential of Technologies 23
 Impact of Emerging Technologies 24
Next-wave Technology Disruptors 25
Next-wave Technology Disruptors 26



Artificial Intelligence 28
Frost & Sullivan

 Overview—Artificial Intelligence 29
 Ecosystem Development 30
 Use Cases 31
 Three Big Predictions in Artificial Intelligence 32
Blockchain and Distributed Ledger Technology 33
 Overview—Blockchain 34
 Use Cases 36
 Three Big Predictions in Blockchain 37
Internet of Things 38
 Overview—Internet of Things 39
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 Use Cases 41
 Three Big Predictions in the Internet of Things 42
Quantum Computing 43

 Overview—Quantum Computing 44
Frost & Sullivan

 Use Cases 46
 Three Big Predictions in Quantum Computing 47
Natural Language Interface 48
 Overview—Natural Language Interface 49
 Use Cases 51
 Three Big Predictions in NLIs 52
Human Brain Computer Interface 53
 Overview—Human Brain-Computer Interface 54
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 Use Cases 56
 Three Big Predictions in Human Brain—Computer Interface 57
5G Technology 58

 Overview—5G Technology 59

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 Use Cases 61
 Three Big Predictions in 5G Technology 62
Human Intelligence Augmentation 63
 Overview—Human Intelligence Augmentation 64
 Use Cases 66
 Three Big Predictions in Human Intelligence Augmentation 67
Top 3 Recommendations 68
 Top 3 Recommendations 69
 Legal Disclaimer 70
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Appendix 71
 Existing and Planned Research Deliverables 72
 Definitions 73
Survey Respondents by Industry 80



 Survey Respondents by Business Line 81
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 Survey Respondents by Involvement in Internal Decision Making 82
 Survey Respondents by Involvement in Client’s Decision Making 83
 List of Exhibits 84
The Frost & Sullivan Story 85
Author: Martin Hoff ter Heide

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Return to contents

Executive Summary

Frost & Sullivan
7
Key Findings
A Customer-centric Perspective: While improving productivity and lowering operational

costs are important, 57% of survey respondents noted that enhancing the customer
experience is a key driver for their organization to adopt new technology.
Artificial Intelligence (AI) is Gaining Widespread Attention: When it comes to the

single most game-changing technology, AI is well ahead of the pack: Nearly 40% of

survey respondents see AI as the most game-changing technology in their industry.
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Focus Centers on a Handful of Technologies: Five technologies/solutions—AI, the
Internet of Things (IoT), Blockchain, 5G, and Natural Language Interfaces (NLIs)—
account for approximately 60% to 70% of mentions as the most game changing
technologies across industries.
Maturity Levels and Associated Adoption Potential Vary Considerably: Numerous

technologies with limited adoption/availability at present, will increase in relevance over
the next 10 years. For example, 5G will play an increasing role over the next 5 years as
commercial deployments commence, while Quantum Computing is expected to have
broad-ranging impact in the coming decade.
Source: Frost & Sullivan
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Research Objectives and Methodology
• In H1 2018, Frost & Sullivan’s ICT team conducted a small-scale survey of thought leaders
from around the world to seek opinion on the technologies that will have a profound
transformative impact on existing industry dynamics, value chains, and business models
across multiple vertical markets over the next 10 years.
• Survey respondents came from two sources:

o Independent experts, focused on innovation, strategy, technology, and similar functions

engaged in and connected to Frost & Sullivan's thought leadership communities from a
Frost & Sullivan

broad variety of industries.
o Frost & Sullivan’s own global industry research teams, spanning ICT and a broad
range of vertical markets (including automotive, manufacturing, energy/utilities,
healthcare, and several others).
• The key objectives of this initiative are three-fold:
o To uncover the next wave of technologies that will deliver new growth opportunities and
support industry transformation.
o To provide a succinct overview of these technologies, spanning market progress and
potential use cases.
o To shape the direction of Frost & Sullivan’s future emerging technology research agenda.
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Frost & Sullivan
A Thought Leader Perspective
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A Thought Leader Perspective—Introduction
• The online survey received input from 112 ICT and industry-focused thought leaders. The insight, thus,
provides the benefit of the aggregated expertise of Frost & Sullivan’s engaged global thought leader
community to identify perceptions toward a number of emerging technologies that are either already
gaining commercial traction or are attracting noteworthy Research and Development (R&D) focus.

• Given the small sample size, the results should be considered as indicative rather than statistically valid.

• Frost & Sullivan developed a long list of technologies for respondents to assess. In addition to pre-
Frost & Sullivan

defined technologies, respondents were given the opportunity to suggest alternatives.
• The survey sought opinion across three principal areas:
o Technology Awareness: What level of understanding do respondents have on the listed

technologies?
o Relative Impact and Timelines: Which technologies will have the most transformative potential and
within what timeframe?
o Transformation Focus: Specifically, what impacts will the technology have and in what industry
sectors?

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Improving the Customer Experience is Essential When it
Comes to Technology Adoption
Next Wave Disruptors: Top Drivers of Technology Investment, Global, 2018
Share of Respondents
Improve customer Improving digital

57%

experience 31%
presence

Frost & Sullivan
Improve sales and
Improve productivity 51%
marketing effectiveness 30%
Reduce operational
37% Boost creativity and 30%
costs
innovation
Other drivers:
Expand to new markets, to new regions: 27%
Improve collaboration: 22%
Accelerate decision making: 12%
Attract and retain workforce: 3%
Q5: What are the key drivers of your organization's adoption of new technology?
Select the top 3 only N = 112 Source: Frost & Sullivan
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Technology Awareness
Mirrors Extent of Current Deployment and Mainstream Press Buzz
Next Wave Disruptors: Technology Awareness, Global, 2018
Artificial Intelligence (AI)

Internet of Things (IoT)
Virtual Reality (VR)
Drones
3D/4D Printing

Facial Recognition

Autonomous Vehicles
Augmented Reality (AR)
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Blockchain (inc. Cryptocurrencies)
Wearable Devices and Body Area Networks (inc. Smart Clothing)
5G
Voice-controlled User Interfaces (inc. Digital Assistants)
General-purpose Autonomous Robotics
Quantum Computing
Natural Language Interfaces
Human Brain-Computer Interface
Holographic Technologies
Human Intelligence Augmentation
Flexible Electronic Devices
Software-defined Infrastructure
Digestible Computing / Nanobots
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Respondents (%)
Q6: Which of the following technologies have you heard of? N = 112
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Game Changing Potential of Technologies
AI—the Leading Game Changer for More Than 80% of Those Aware of it
Next Wave Disruptors: Game Changing Potential of Technologies, Global, 2018

Internet of Things (IoT)

5G

Autonomous Vehicles
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Quantum Computing
Voice-controlled User Interfaces (inc. Digital Assistants)
Augmented Reality (AR)
3D/4D Printing
Virtual Reality (VR)
General-purpose Autonomous Robotics x̄ = 28.6%
Wearable Devices and body area networks (inc. Smart Clothing)
Drones
Flexible Electronic Devices
Digestible Computing/Nanobots
Holographic Technologies
Facial Recognition
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Respondents Considering Technology to be Leading ‘Game
Changer’ (%)
Q6: Which of the following technologies have you heard of? N = 112
Q7: Of the technologies you selected, which have the most game-changing potential in your industry over the next decade? Select top 5 N = 112 Source: Frost & Sullivan
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Most Game-changing Technologies
AI Well Ahead of the Pack
Next Wave Disruptors: Most Game-Changing Technologies, Global, 2018
Artificial Intelligence
Internet of Things
Autonomous Vehicles

3D/4D Printing

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Augmented Reality
5G
Wearable Devices and Body Area Networks
Quantum Computing
Drones
0% 5% 10% 15% 20% 25% 30% 35% 40%

Respondents (%)
Q8: Please note the most game-changing technology in your industry N = 111 Source: Frost & Sullivan
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Most Game Changing Technologies Across Industries
5 Technologies Account for Approximately 60% to 70% of Mentions
Next Wave Disruptors: Game Changing Potential of Technologies by Industry Sector, Global, 2018
Banking/Insurance/Finance Artificial Intelligence

(AI)
Energy/Utilities Internet of Things

(IoT)

Blockchain (inc.
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Government
Cryptocurrencies)
Other* 5G
Natural Language
Professional Services/Consulting Interfaces
Other**
IT and Communication
0% 20% 40% 60% 80% 100%

Respondents (%)
QQ8-10: Please note the top-/second-/third-most game-changing technology in your industry N = 112
*Other (industries) includes banking/insurance/finance, manufacturing, healthcare, travel/transportation, education and agriculture/mining
**Other (technologies) includes autonomous vehicles, human intelligence augmentation, voice-controlled user interfaces (including digital
assistants), 3D/4D printing, software-defined infrastructure, quantum computing, Augmented Reality (AR), Virtual Reality (VR), wearable devices
and body area networks (including smart clothing), general-purpose autonomous robotics, digestible computing/nanobots, human brain-computer
interface, flexible electronic devices, holographic technologies, facial recognition, drones, and others. Source: Frost & Sullivan
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Expected Adoption of Technology
Numerous Technologies With Limited Adoption/Availability Today to Increase in Relevance in
the Next 10 Years
Next Wave Disruptors: Expected Adoption of Technology, Global, 2017–2027

Most likely to be
Augmented Reality
the next game
changers: General-purpose Autonomous Robotics
respondents see Internet of Things
them as having the
Autonomous Vehicles
• greatest

current/future Software-defined Infrastructure

adoption Blockchain (inc. Cryptocurrencies)
differential, and
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• greatest disruptive
potential ++ Natural Language Interfaces
(mentioned on Drones
slide 12) 3D/4D Printing
Wearable Devices and Body Area…
+ Human Intelligence Augmentation
+ 5G
Further
++ Quantum Computing
technologies are
expected to ++ Human Brain-Computer Interface
experience great 0.0 1.0 2.0 3.0 4.0 5.0 6.0
diffusion.
Diffusion / adoption in 2017 Expected diffusion / adoption in 2027
Rating, where 1 = lowest and 6 = highest

Q11: Please estimate for the following technologies (you previously indicated as the most disruptive in your industry) their adoption in 2017
and expected adoption in 2027 in your industry N = 105 Source: Frost & Sullivan
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Potentially Disruptive Technologies
Include Solutions That are Not Yet in the Mainstream Consciousness, Including NLI and
Quantum Computing
Next Wave Disruptors: Disruptive Potential of Technology, Global, 2018
Wearable Devices and Body Area Networks Technologies

3D/4D Printing expected to
experience great
Software-defined Infrastructure diffusion by 2027


5G
Frost & Sullivan

Technologies most
Internet of Things likely to be the next
Artificial Intelligence game changers
Autonomous Vehicles
Quantum Computing
Drones
Augmented Reality
0.0 1.0 2.0 3.0 4.0 5.0 6.0
Rating, where 1 = lowest and 6 = highest
Q11: Please estimate for the following technologies their disruptive potential… (single most disruptive tech selected only) N = 105
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Expected Impact of Disruptive Technologies
Key Expectations of Disruptive Technologies—Productivity Gains, Improved Customer
Experience, and Reduced Cost
Next Wave Disruptors: Expected Impact of Disruptive Technologies, Global, 2018
Improve productivity
Improve customer experience

Reduce cost

Accelerate decision making
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Boost creativity and innovation
Improve collaboration
Improving digital presence
Improve sales and marketing effectiveness
Expand to new markets and/or regions
Attract and retain workforce
0% 10% 20% 30% 40% 50% 60% 70%

Respondents (%)
Q12: What impact do you expect from the technology you selected as being most disruptive in your industry? Please select the most important 3
N = 96 Source: Frost & Sullivan
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Expected Impact of Specific Disruptive Technologies
Key Expectations—Improved Productivity and Customer Experience, and Reduced Cost
Next Wave Disruptors: Expected Impact of Specific Disruptive Technologies, Global, 2018

Improve
productivity
Internet of Things (IoT) Improve customer

experience

Frost & Sullivan
3D/4D Printing Accelerate decision
making
Reduce cost
Improve sales and

General-purpose Autonomous Robotics marketing
effectiveness
Other benefits
Other Technologies
0% 20% 40% 60% 80% 100%

Responses (%)
Q12: What impact do you expect from the technology you selected as being most disruptive in your industry? Please select the most important 3.
N = 96 Source: Frost & Sullivan
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Potential of Blockchain
Respondents See Cross-vertical Transformational Potential as Well as Obstacles to Adoption
“ Blockchain is an interesting
“ Blockchain is absolutely a game
”
technology with its core changer for the future.
mechanic related to smart
contracts and distributed Marketing, ICT, UK

network and therefore, can

make it affect in supply chains
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management disruption to
automate contraction process
between multiple agents in one
system (portal). Although I
believe blockchain is trapped
behind cryptocurrency disbelief
“ Disruption following Blockchain lies in structures
slow to change, e.g., supply chains and/or
financial transactions. AI diffusion could be (rated
and therefore, its adoption is at) 5 or 2— there are still a too many unknowns
going to be slow.
”
Strategy, Prof Services, Russia
and a few good use-cases with disruptive effects,
”
i.e., radically time/money saving..
Strategy, ICT, Sweden

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Identified as a Core Disruptive Technology
“ I believe AI is a core technology to disrupt

existing markets and create new market
potential due to its core nature of general
optimization of current workflows in

companies.

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“ (It’s) nearly impossible to limit AI's
impact on ICT to a top 3.
”
General Management, ICT, US

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Disruptive Potential of Technologies
Not Isolated but will Combine to Transform Industries
“ (It’s) not about the technology so

much as the output: IoT, AI, and
Quantum Computing are critical in
“ In the future, management information
systems will utilize all these technologies
to provide required information and
that they automate functions and intelligence over various infrastructures

increase energy efficiency, thereby, and assets in real time.
reducing costs. (They are) also

important for increasing safety.
” Strategy, Government, Finland
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Strategy, Energy/Utilities, US
“
IoT is a major player for smart solutions and new disruptive business models and new
services related to them. However, a technology stack required to make it the most effective
as an end result is AI, and therefore, AI's potential is much higher for disruption.
”

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Impact of Emerging Technologies
Need for a Pragmatic and Balanced Approach
“ My experience with emerging and disruptive

technologies tells me that we all tend to think
they will get adopted more quickly than they

end up being adopted. Thus, I took the middle

of the road (when rating the impact) for these
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three (most game changing technologies),
which have some serious hurdles to get over
before they become adopted...most of which
”
are people/culture-related hurdles.
Sales & Marketing, ICT, US

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Frost & Sullivan
Next-wave Technology Disruptors
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Next-wave Technology Disruptors
• Taking inspiration and direction from the survey results, this section delivers a series of
snapshots that provide an insight into the technologies that respondents think hold the
most transformative potential.
• It should be noted that there is a degree of crossover between various technologies. While

considering each technology individually holds merit, many are intertwined and inter-reliant.

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For example:
o Natural language interfaces are supported by artificial intelligence technologies.
o The true value of many technologies will only be realized when applied alongside and
integrated with others. For instance, IoT cannot reach its potential without artificial
intelligence, and artificial intelligence can only become a powerful reality by accessing
the data generated from the Internet of Things.

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Next-wave Technology Disruptors (continued)
Aligned with the survey results, this section is broken down into 3 groups of technologies; to
aid navigation, a colored box has been added to the top-right of each of the subsequent
slides, aligned with the coding below:
Technology Disruptors of Today—already widely available and being deployed

Blockchain / Distributed
Artificial Intelligence Internet of Things

Ledger Technology
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Next-wave Technology Disruptors—greatest current/future adoption differential; greatest
disruptive potential
Natural Language Human Brain Computer
Quantum Computing
Interface Interface
Next High-diffusion Technologies—widespread adoption expected, but lower impact anticipated
Human Intelligence
5G Technology
Augmentation

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Frost & Sullivan
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Ecosystem Development
Overview—Artificial Intelligence Intro Use Cases
3 Big Predictions
The Single-most Disruptive Force to Business and Society
Introduction Progress
20th century: Programmed, rules-based
• AI is defined as the intelligence displayed by a machine. It has AI (e.g., park assist, Roomba vacuum
moved beyond early deterministic applications, and it is often now cleaner)
referred to as narrow, weak, or domain-specific AI. Today: Narrow AI, Machine Learning
(ML); e.g., domain-specific business
• AI is already present in everyday life in the form of software for

software, chatbots, Amazon Alexa digital
specific industries such as logistics and automotive. Additionally, assistant)

digital personal assistants in consumer electronics are a high-
Challenges
Frost & Sullivan

profile example.
Some business and academic luminaries
• As AI is developing, driven by exponential increases in processing see existential risks in uncontrolled AI
power and exploding data volumes, it is becoming the single-most development.
disruptive force in all sectors of the economy, business functions, Proprietary data can be a competitive
and areas of life. asset but lack of sharing will preclude the
realization of societal benefits.
• Advances in machine learning techniques are moving AI closer Regulation is trailing and slowing the
toward Artificial General Intelligence (AGI). Once reaching this realization of technological possibilities.
level of ability, AI will be able to apply broad learning techniques
Key Participants
to acquire new skills without human intervention or pre-
programming. • Hardware: Intel, NVidia, Qualcomm
• Core tech: Baidu, Facebook, Google,
• The last development stage, Artificial Super Intelligence (ASI), will IBM, Microsoft
be superior to humans in almost every domain. • Enterprise: Gainsight, Clari, Wise.io
• Verticals: Prism Skylabs, Zephyr
Health
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Ecosystem Development Intro Use Cases
3 Big Predictions
From Data to Self-learning Systems—The Next Frontier
AI research is capital Tech giants, such as

Existing advanced
intensive. Many start-ups Baidu, Facebook,
technologies, such as
welcome their acquisition Google, Microsoft, and
cloud, IoT, and Big Data,
by the likes of Google, IBM, are sharing their ML

provide the critical
Apple, Facebook, and/or frameworks for free, as
foundation for AI to

Amazon. AI start-up frameworks and
develop and deliver
Frost & Sullivan

acquisitions were at an algorithms are not what
value.
all-time high in 2017. create the most value.
Competitive value of Tech giants work to make

ML systems, especially
proprietary data ML less reliant on training
deep learning systems
disincentivizes open data. Progress is shown
require huge amounts of
aggregation to solve by Google’s self-taught
training data. The
public challenges (e.g., AlphaGo Zero AI, beating
company with the most
climate change). Data is AlphaGo (that had beaten
data will provide the best
the new oil but should be Go grandmaster Lee Se-
outputs.
the new infrastructure. Dol in 2016).

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Use Cases Intro Use Cases
3 Big Predictions
Three Transformational Impacts of Artificial Intelligence
Financial Services Retail/eCommerce Cyber Security
• Trend analysis and prediction • Software is improving • The focus is shifting from the
can help prevent fraud, customer engagement, driving creation of walls to protect the
produce trading and increasing interactions systems, to making
and quality of experience. cybersecurity a constantly

recommendations, and reduce
• AI helps sales leads evolving system that has
the risk of erroneous

identification and automation multiple layers.
judgments. • Cybersecurity algorithms,
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of conversations with them to
• AI-supported personal finance enhance returns. based on Big Data analytics
management tools are enabling • Software can enable product solutions, can predict the
consumers to access advanced search based on images. rogue behavior of people or
and personalized advisory • Software enables easy identify possible breaches.
services based on habits and verification of consumers and • Solutions can raise red flags
preferences. provides payment options that following anomaly detection,
• Integration of messaging are secure and convenient to and thus, stop an attack, or
operate. stay ahead and pre-empt it.
platforms and aggregation • Better analytical insight can • AI enables biometric solutions
technology enable chatbots to improve, for example, the that include analytics and
develop a comprehensive accuracy and timeliness of behavioral biometrics, where
knowledge base on users’ supply chains, inventory the way users use their
financial status. systems and customer devices can help to identify
• AI-based biometrics tools also behavior learning. malicious activity.
enable fraud detection.
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Three Big Predictions in Artificial Intelligence Intro Use Cases

3 Big Predictions
AI is the single-most disruptive force across the economy, the

enterprise, and society at large. It will optimize anything from planning,
1 through operations, fraud detection, customer experience through

predictive, and prescriptive analytics like no other technology ever has.
AI is the next general-purpose technology/platform.

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Humans driving may be illegal by 2050 or earlier due to greater safety
2 and efficiency of autonomous driving. AI-enabled security will be

paramount to ensure the safety and security of autonomous transport
systems.
By 2040, AI could reach a general, human-level intelligence in all
3 areas of life and be on course for becoming self-actualizing super AI

(technological singularity).

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Frost & Sullivan
Blockchain and Distributed Ledger Technology
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Overview—Blockchain Intro Use Cases
3 Big Predictions
DLT Evolution Replaces Blockchain Revolution
Introduction Potential Impact

2018 has proven to be the break-out year
• Since Frost & Sullivan’s 2015 Game Changers report, Blockchain finally
as vapourware gives way to real solutions.
started to enter into the mainstream in 2018. It has been 10 years since the
hype surrounding Blockchain began and there has only been a low-key Entire sectors are waking up to the new
evolution rather than a revolution as Blockchain applications are starting to imperative of Blockchain integration.
emerge in many different sectors.

• The technology is maturing. Even the term Blockchain is being replaced by Regulation of crypto will vary widely until a
balanced risk-reward emerges.

Distributed Ledger Technologies (DLTs), a phrase that better encapsulates the
many new architectures designed to overcome technical barriers, such as
Frost & Sullivan

processing speed and interoperability. Challenges
• While technical advances, such as hash graph, cross-chain, and off chain
integration, continue to proliferate, standards and business practices are also Interoperability between Blockchains is
adapting to allow for the future incorporation of Blockchain technology. advancing but still represents fragmented
• A volatile cryptocurrency market is also turning a corner, although by no development in multiple ecosystems.
means has it settled down. Instead, attempts at regulatory clamp-down on There is a great deal of experimentation
rampant speculation will continue, even as token economies themselves gain around consensus schemes with no clear
wider adoption, even by governments. winner.
• There is a much better understanding of what Blockchain can and cannot do. Policy and regulation among nations is
This clearing of the haze will lead to more widespread adoption by industry also experimental and fragmented.
sectors beyond cryptocurrency and it is expected to be leveraged on as a
wider Mega Trend in next-gen platform strategies. Key Participants
• In the private sector, big platforms are getting even bigger. In the public • Hedera Hashgraph
sector, nations have begun to understand the of power Blockchain in the • Sirin Labs
furtherance of national sovereign platforms as pilots continue in greenfield • Several countries, including China, US,
market areas. Switzerland, Singapore
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3 Big Predictions
Six Noteworthy Developments in Blockchain
First-gen Blockchains
In 2017 and 2018, tech were slow and inefficient, In the spring of 2018,
mega-corps, such as processing only 7 Blockchain-enabled
Apple, AWS, Google, transactions per second. smartphones, PCs, and
Baidu, and Alibaba, that Many groups smash those other hardware entered

were previously on the limits by 1,000 times by the market, complete with
a new generation of

sidelines, begin to roll out using next-gen hash
Blockchain strategies, graph, cross-chain Blockchain-native
Frost & Sullivan

services, and first projects. integration, and consensus operating systems.
schemes.
Cryptocurrencies that
Cryptocurrency prices and
largely existed outside
ICO markets hit a peak in
In the fall of 2017, the conventional currency
late 2017, with Bitcoin
IOTA Foundation was markets interconnect with
hitting a high of $17,900,
created to advance "legit" currencies, while
then correcting by more
Blockchain/DLT standards several Securities and
than 50% from the peak in
for IoT ecosystems, a key Exchange Commission
early 2018. Is this the
enabler for numerous (SEC) compliant Initial
bursting of a speculative
applications. Coin Offering (ICO)
bubble or are further highs
marketplaces are
to come?
announced.

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3 Big Predictions
Three Key Enabling Capabilities that will Impact Multiple Sectors
Automation Asset Tracking Identification
• Through smart contracts, the • Blockchain and DLT data • Closely linked to the ability to
most successful uses of DLT architectures are ideally suited track assets, DLT technologies
solutions are those that enable for asset tracking due to 2 key can embed unique identifiers

automation. characteristics: open that can track anything.

• Industries are cost justifying distributed architectures and • Governments will be one of
Frost & Sullivan

development with automated immutability of data. the early adopters of unique
solutions that increase • One of the earliest and secure identities and have
efficiency, reduce cost, enable applications for asset tracking deep enough pockets to make
operational expansion, and was in the diamond business, large-scale projects happen.
reduce process friction. where certification of • Experimentation has already
• Finance and tokenized authenticity is critical for a begun in real-world
transaction markets are where pricing market to function. applications aimed at creating
smart contracts were first • Any industry with assets to identities for refugee
applied, but many other track can benefit. populations and countries in
sectors, such as shipping and • Agriculture is using DLT to the developing world where ID
logistics, public transportation, certify the authenticity and systems do not yet exist.
and travel and tourism, are quality of foods that can be • Private sector, public sector,
using DLT architectures to cost justified as premium and now the philanthropic
gain efficiencies. produce in consumer markets. sector begin to partner.

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Three Big Predictions in Blockchain Intro Use Cases

3 Big Predictions
Frost & Sullivan forecasts a near-term inflection point, when the value
1 of transactions on private Blockchains surpasses that of Public ones

(notwithstanding speculative cryptocurrency markets).

Frost & Sullivan
The development of Blockchain Native Operating Systems that enable
2 increasing interoperability will accelerate the long-awaited
convergence of Blockchains/DLTs, AI, IoT, and analytics capabilities.
3 DLTs, in the near term, will most likely still be centralizing rather than
broadly decentralizing market forces.

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Internet of Things

Frost & Sullivan
38
Overview—Internet of Things Intro Use Cases
Success of IoT to Drive Organizations’ Digital Transformation Vision 3 Big Predictions

Intelligence is essential in every level of
• IoT is a complex ecosystem that integrates Information an IoT solution.
Technology (IT) with Operations Technology (OT) to generate
data that can be analyzed to increase revenue and improve Development of autonomy is dependent
business productivity. on deploying intelligent solutions.
• From Big Data and analytics to ubiquitous connectivity to artificial

Digital twinning details out implications of
intelligence and computing, IoT touches every technology and solutions before deployment.

industry.
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• Survival and growth in this digital world is only possible with Challenges
strategic partnerships and collaboration. Securing IoT is essential to increasing the
deployment of IoT in consumer and
• The IoT ecosystem is constantly evolving, with shifting data
business environments.
analytics from “reacting to exceptions” to “predicting and
preventing exceptions”, using AI, AR, and distributed computing. Increasing investment in wireless
networks (LoRa, Sigfox, Cat-M1,
• IoT is the gateway to digital transformation—making decisions
Narrowband IoT) is essential for the
based on actionable data. Adapting to this new “data economy” is growth of IoT and increasing mobility.
the difference between companies “evolving or perishing”.
• Securing the Internet of Things is critical for the survival and Key Participants
growth of the industry. With more than 15.8 billion IoT devices Modules: ARM, Intel, Qualcomm, Telit
currently in service and expected to grow to more than 60.6 billion
in 2024, securing these devices, networks, and infrastructure is a Cloud: Microsoft, IBM, AWS, Google
matter of national and international security. Networks: AT&T, Verizon, Vodafone

MD7F-67 39
3 Big Predictions
Six Noteworthy Developments in the Internet of Things
Distributed computing
will speed up the IoT security is a national
Early use cases are
deployment of IoT security concern, as the
emerging for the use of
solutions as industrial proliferation of
Blockchain in IoT. These

companies look to unsecured devices
use cases center around

deploy IoT and reduce creates security and
improving data security.
their dependence on the privacy nightmares.
Frost & Sullivan

cloud.
Technologies, such as
The office of the CIO is 5G is seen as the most
AR, ML, and VR are
evolving in many large important evolution in
converging with IoT as
organizations, as IoT as IoT moves from
organizations look to
operations expertise is connectivity to
increase technology
emerging as a key automation in a
sophistication of IoT
qualification. multitude of industries.
deployments.

MD7F-67 40
3 Big Predictions
Three Transformational Impacts of the Internet of Things
Healthcare Automotive Industrial
• Almost 60% of healthcare • Growing digitalization • Investment in the Industrial

organizations have already initiatives and pilot projects Internet of Things (IIoT), also
adopted healthcare IoT or with software-centric focus will referred to as Industry 4.0, is

Internet of Medical Things result in $169 billion of global driven by a desire for zero

(IoMT), and have realized cost automotive IT spend by 2025. inefficiencies, no machine
Frost & Sullivan

savings, improved their • Connected cars, autonomous downtime, and accurate
profitability, visibility and driving, and the rise of AI are remote diagnosis.
customer experience. among the key automotive use • With the introduction of
• IoT is well suited to meet the cases compelling OEMs and automated techniques and
needs of the transforming Tier I suppliers to invest in IoT flexible production and
healthcare industry by platforms. assembly procedures,
supporting the transition from • The automotive sector will manufacturers could improve
disjointed care to coordinated harness IoT throughout the their productivity by close to
care and reactive to proactive value chain. Automotive 30% and generate significant
care-delivery approaches. industrial IoT spend will grow savings.
• An estimated 20 to 30 billion to $37 billion by 2025, while • Frost & Sullivan estimates that
IoMT devices are expected to digital retailing related to IoT the IIoT market could be worth
be in operation by 2020. spend will increase at a CAGR $10 trillion by 2030.
of 29.1% from 2015 to 2025.
MD7F-67 41
Three Big Predictions in the Internet of Things Intro Use Cases

3 Big Predictions
The rapid growth of distributed computing will increase the speed of

deployment of IoT, resulting in an expected 60 billion connected devices by
1 2024.
This trend will be driven by the need for lower latency, greater cost
efficiency, falling silicon costs, and demand for higher processing and
analytics power at the edge.

Frost & Sullivan
IoT will continue to proliferate in business and consumer environments.
2 However, business IoT will continue to help IoT ecosystems generate more
than 80% of the revenue in the industry.
As 5G use cases keep emerging, autonomous driving will continue to gain
3 traction. The ability to enable latency-free communication for Vehicle-to-

Vehicle or Vehicle-to-Infrastructure (V2X) interactions will continue to frame
the dialogue around 5G and IoT.

MD7F-67 42
MD7F-67
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Quantum Computing

Frost & Sullivan
43
Overview—Quantum Computing Intro Use Cases
3 Big Predictions
The Next Evolutionary Stage in Computation

An ability to undertake calculations too
• Quantum computing is a type of computing based on the complex to do with classic computers.
principles of quantum mechanics. It allows quantum computers to
undertake highly complex calculations. It can be used for high-level cryptography
impossible with a classic computer.
• Classic computers operate using binary coded data and ‘bits’ that

are either one or zero. It can simulate quantum systems that, for
e.g., allow drug development.

• Quantum computers operate with quantum bits or ‘qubits’. A
Frost & Sullivan

single qubit can be a one, zero, or in any quantum location of Challenges
either state. This type of quantum location is known as Quantum computing needs qubits that
‘superposition’. behave in a predictable manner. Qubits
can easily leave their quantum state when
• Multiple quantum particles can relate to one another over great
disturbed. This is known as ‘decoherence’.
distances—such that the behavior of one can be predicted by
looking at the behavior of another. This is known as Materials required to contain Qubits in
such a way that decoherence is eliminated
‘entanglement’.
are unavailable. Research is ongoing.
• Superposition and entanglement are important quantum
mechanical phenomena. Their use differentiates quantum Key Participants
computers from classic computers. D-Wave Systems, Lockheed Martin,
Rigetti, Google, Microsoft, NEC IBM,
• Companies in vertical industries are interested in the application Nokia Bell Labs, Mitsubishi, Raytheon
of quantum computers mainly due to their computational speed,
which is much faster than the most advanced supercomputers.
MD7F-67 44
3 Big Predictions
Six Noteworthy Developments in Quantum Computing
In March 2018, In March 2018, the

Microsoft, in Daimler Group
In March 2018, Google
collaboration with the announced a
launched Bristlecone, its
Niels Bohr Institute, collaboration with
new quantum computing
announced that it was Google to look at issues

chip with 72 qubits. This
close to creating a regarding mobility.
surpasses IBM’s chip,

quantum computer. Quantum computing will
which contains 50
Their approach involves play a key role in the
Frost & Sullivan

qubits.
creating qubits using identification of future
specific subatomic mobility solutions.
particles.
Cyber security
The Pentagon is in talks In February 2018,
researchers and
with Air Force scientists Australia-based Scram
quantum technologists
about future military Software launched its
are working on reducing
uses of quantum new data encryption
the risk of hacking in
computing. Possible system—ScramFS. The
connected vehicles. UK-
uses include AI software uses
based Coventry
algorithms, satellite techniques which make
University and Crypta
encryption, and it resistant to attack from
Labs are partners on the
navigation without GPS. quantum computers.
project.

MD7F-67 45
3 Big Predictions
Three Transformational Impacts of Quantum Computing
Healthcare Finance Automotive
• Cell processes take place on a • Quantum computers can • In the automotive sector,
nanoscale. At this scale, the factor large numbers more quantum computing can be
laws of quantum mechanics efficiently than classical used at a microcosmic level

apply and sometimes override computers. This potentially (e.g., chemical analysis) or at

the laws of traditional physics. jeopardizes cryptography a macrocosmic level (e.g.,
Frost & Sullivan

• Quantum computing facilitates techniques that rely on the traffic control).
investigations into the factoring of large numbers for • In March 2017, Volkswagen
interactions between the generation of encrypted announced the development
molecules, proteins and keys in the financial market. of an algorithm that could be
chemicals. • In fact, many of the current used to optimize traffic flow.
• These interactions will allow cryptography standards used • The algorithm was tested
for the development of more by financial services are not using a quantum computer
efficient drugs and medicines. quantum safe. developed by D-Wave and
• Other possibilities, for • As a result, quantum data collected from 10,000
example, the rapid sequencing computing will need to be taxis in Beijing, China.
of a person’s genetic code, used for the development of • The computer was able to
could lead to the development quantum resistant successfully reduce traffic
of personalized drugs. cryptography standards. congestion by selecting the
optimum path for each vehicle.
MD7F-67 46
Three Big Predictions in Quantum Computing Intro Use Cases

3 Big Predictions
One of the key challenges in the advancement of quantum computing

is the increase in the maximum number of controllable qubits. As of
1 2018, the maximum size commercially available stood at 72 qubits

(Google Bristlecone). Future quantum computers with 100+ qubits will
be launched within the next decade.

Frost & Sullivan
Quantum computers can only operate at temperatures close to
2 absolute zero (-273oC). Therefore, scientists are currently working on

the development of materials for the containment of multiple
controllable qubits.
Quantum computers will eventually be able to undertake calculations
3 that are impossible to simulate with classic supercomputers. By this

stage, researchers will be able to realize specific computational
possibilities that have never before been applied.

MD7F-67 47
Frost & Sullivan
Natural Language Interface
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Overview—Natural Language Interface Intro Use Cases
3 Big Predictions
Human-Machine Interaction Without Computer Know-how

NLIs are powerful tools for accessing
• NLI is a technological bridge between users of natural language information without computer skills.
(i.e., humans) and the technology that the interface has been
designed to support. People who are impaired in some way will
benefit from it.
• The interface is usually built into the technology it supports and it

With diary access, it can be used as an
enables the user to gain access to information using everyday electronic personal assistant.

language.
Frost & Sullivan

• A typical example of a NLI is a chatbot—a program designed to Challenges
simulate conversation with human users. Chatbots are commonly Language ambiguity and interpretation
used in virtual assistants or by customer service departments. can be a problem.
• NLIs can be used to access information in the form of a virtual NLIs need clear single instructions if they
library or a private database. Therefore, the machine needs to are to work at an optimum level.
have access to the information required. In some applications, they may only
• If the information required is knowledge based, then the machine respond to pre-programmed commands.
would most likely be connected to the Internet. However, if the
information is based on in-house information such as a database, Key Participants
then the machine would need access to the database with the • Speech recognition software:
relevant information. Microsoft, Dragon, Apple.
• The most common applications of NLI include dictation, such as • PA systems: Google, Apple, Tronton,
Amazon, Microsoft
in word processing or telephony voicemail systems.
MD7F-67 49
3 Big Predictions
Six Noteworthy Developments in NLIs
Google launched its

In April 2018,
artificial intelligence
FriendlyData announced In June 2018, IBM
assistant, Duplex, in
the launch of a new NLI unveiled ‘Project
May 2018. There have
specifically for Debater’, an NLI
been some high profile

databases. The new capable of participating
demonstrations,
interface, Fetch, allows in debates on complex

illustrating the ability of
users to ask questions topics, in addition to
the assistant to
Frost & Sullivan

regarding the data it has using reason and logic.
impersonate human
access to.
speech patterns.
Tay was a social chatbot

launched by Microsoft in Zo was Microsoft’s In December 2017,
March 2016. It had its second social chatbot. Microsoft then launched
own account and gained Launched in December its Azure Bot Service
knowledge through 2016 on the Kik and Language
human interaction. messaging app, it Understanding Service
However, it had to be operates using the same (LUIS) which enables
shut down 16 hours after software as Tay but is developers to create
launch due to more ‘evolved’. interfaces.
inappropriate tweets.

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3 Big Predictions
Three Transformational Impacts of NLIs
Automated Speech Learning and Information

Smart Home Devices
Recognition (ASR) Tools
• Users can voice-activate • This type of NLI technology • NLIs facilitate learning and
electronic devices that are has been in existence in information gathering for
accessed through built-in multiple formats since the people that would find it

NLIs. 1950s. difficult otherwise.

• Such devices include • One of the most common uses • Interfaces are available that
Frost & Sullivan

smartphones, TVs, laptops, of ASR systems is for connect to the latest news
and some kitchen appliances dictation. This includes channels, newspapers,
(e.g., refrigerators). transcription of specialized magazines, and/or books that
• More sophisticated devices documents in the medical, can be accessed using
(e.g., virtual assistants) are legal, and/or business fields. speech commands.
capable of answering voice- • More recently, ASR has been • Users that are visually
activated questions, and can used in chatbots. impaired, unable to type, or
also send texts, reminders, • Simple chatbots are used by have difficulty reading and/or
and make electronic companies (e.g., banks) to writing, can access
reservations, provided it has provide customer support, but information and learning tools
diary and phone access. more sophisticated versions using NLIs.
Typical examples include can simulate human
Google Home and Amazon interaction.
Echo.
MD7F-67 51
Three Big Predictions in NLIs Intro Use Cases

3 Big Predictions
Chatbots will get smarter and will eventually be able to learn from
human behavior such that their behavior will become even more
1 human. However, some degree of responsibility will be required as
shown by Microsoft’s Tay.

Frost & Sullivan
The growth in connected devices due to the Internet of Things (IoT)
2 will increase the popularity of NLIs that will allow for the voice
activation of these connected devices.
Voice-enabled smart speakers will continue to grow in usage, and this
3 will be further enhanced by improvements in the quality of voice-

recognition software.

MD7F-67 52
Frost & Sullivan
Human Brain Computer Interface
Return to contents

MD7F-67 53
Overview—Human Brain-Computer Interface Intro Use Cases
3 Big Predictions
Motor Restoration and Beyond
The development of BCIs has rapidly
• A Brain-Computer Interface (BCI) is a combination of hardware accelerated in the last 1 to 2 decades,
and software communication systems that enables informational mainly in the field of medical applications.
flows between the human brain and machines. It can allow The interest is moving toward
humans to control external devices (e.g., computers) through entertainment, especially for gaming

cerebral activity alone. applications (advanced controls).

• Extensive research has gone into BCI to promote the use of Challenges
Frost & Sullivan

devices that aid people with disabilities, especially neurological
and neuromuscular conditions, such as strokes and amyotrophic Filtering noise signals are received along
with the signal from the brain.
lateral sclerosis.
Promising invasive approaches require
• A state-of-the-art BCI system usually consists of components that regulatory approvals, the absence of
facilitate signal acquisition, signal enhancement, feature which stymies investment.
extraction, feature classification, and a control interface. There is evidence of limited collaboration,
which is resulting in fragmented innovation
• Non-invasive approaches have been successfully used to help that is largely driven by SMEs.
partially paralyzed patients regain mobility.
Key Participants
• Mainstream uses of BCIs to replace current keyboard and mouse
interfaces are within the realm of the technically possible but still • Emotiv • Neuralink
far from practical usefulness. • Facebook • NeuroSky
• Interaxon • OpenBCI
• iWinks • Puzzlebox
• MyndPlay • SmartBrain
MD7F-67 54
3 Big Predictions
From Prostheses to Gaming to Human Intelligence Augmentation
Currently, BCIs remain

Neurofeedback is a
focused on assistive
The healthcare market is relatively new approach to
technology for those
expected to continue to address neurological
afflicted by loss of motor

draw the maximum disorders* by facilitating the
control, e.g. to enable the
demand in the coming few re-training of patients’

control of prostheses by
years. brainwave patterns using a
capturing basic neural
Frost & Sullivan

feedback mechanism.
signals.
Entertainment and gaming In 2017, Facebook

One of the key areas of
are growing the fastest. announced working on
current interest and future
This has resulted in a “direct brain interfaces that
development is the pursuit
number of early-stage are going to, eventually,
of cognitive enhancement.
start-ups (e.g., MyndPlay) one day, let you
(See also section on
to pursue BCI systems to communicate using only
human intelligence
improve the gaming your mind.“ (Mark
augmentation).
experience. Zuckerberg).
* For example, depression, autism, anxiety, sleep disorders Source: Frost & Sullivan
MD7F-67 55
3 Big Predictions
Three Transformational Impacts of Brain Computer Interfaces
Motor Restoration Neuromarketing Gaming / Entertainment
• Evaluation of brain signals • On the back of • Mostly driven by user

through Electroencephalogram neuropsychology, a demand, BCI-enabled
(EEG) recording can help treat combination of functional headsets are gaining

a number of neurological Magnetic Resonance Imaging maximum popularity among

disorders, such as migraines, (fMRI) and EEG can be used gamers, given their significant
Frost & Sullivan

cluster headaches, and spinal- to study brain activity in potential to create a more
cord injury, and can aid in response to marketing stimuli. immersive, seamless gaming
neuroprosthetics. experience.
• Insights gained through
• A paraplegic kicking a football measuring the blood flow in • BCIs are likely to get
at the opening ceremony of active regions of the brain integrated in VR headsets to
the Football World Cup 2014 during activities, such as empower users to a new
in Brazil, using a mind- online shopping and new level.
controlled exoskeleton, product announcements, can
provided a powerful example. then facilitate the application • This also paves way for the
of neuromarketing. design of future games based
on the brain response.

MD7F-67 56
Three Big Predictions in Human Brain— Intro
Use Cases
Computer Interface 3 Big Predictions
BCIs will become increasingly efficient. Together with progress in

physical prosthetic devices, an increasing number of patients suffering
1 from loss of most types of motor control will be able to regain
significant mobility and quality of life.

Frost & Sullivan
BCIs will be at the nexus of blurring lines between man, machine, real,
and virtual. It will become possible to interact with video games and
2 virtual realities through brain impulses alone. Further down the line, it
will be possible to jump back into the physical world and take control of
physical robots, similar to renting a bike today.
BCIs will increasingly enable cognitive enhancement to improve logical
3 skills, better attention, memory enhancement, improved alertness,

wakefulness, and interfacing with cloud-based computers (see also
section human intelligence augmentation).

MD7F-67 57
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5G Technology

Frost & Sullivan
58
Overview—5G Technology Intro Use Cases
3 Big Predictions
The Mobile Technology for the Next Industrial Revolution
5G frequency auctions have taken place
• 5G technology is the next evolutionary stage in the development globally and more are due imminently.
of mobile connectivity after 4G. It offers a solution to common
network problems, including congestion, low transmission speeds, Many IoT services are being prepared
and high latency. (e.g., smart utility meters).

• The exponential growth in the number of mobile devices globally Operators worldwide are upgrading their
networks to make them ‘5G ready’.

from 1995 to 2017 is set to continue. The implementation of 5G
Frost & Sullivan

technology will result in very low latency (below 3 ms),
Challenges
connectivity to 100 times more devices per unit area and speeds
starting from 1 Gbps. Network upgrades are expensive even if
cheaper software solutions are used.
• Lower latency will also be very important for future applications
such as AR/VR, multimedia, IIoT services, and critical Machine Network owners will need a credible
business model before they upgrade.
Type Communication (MTC) services.
Collaboration with different companies will
• Future 5G networks will operate in the millimeter wave bandwidth be necessary for new revenue generation.
zone which offers a larger amount of bandwidth capable of
supporting many more mobile devices. Key Participants
• 5G networks operate with 90% less energy compared to 4G • Operators: EE, Telefonica Espana,
networks. In addition, they can aggregate multiple networks onto Telecom Italia Mobile, Verizon, T-Mobile
a single platform and are interoperable with previous-generation • Hardware suppliers: Huawei, Ericsson,
technologies. Nokia
MD7F-67 59
3 Big Predictions
Six Noteworthy Developments in 5G Technology
The 3GPP industry

In September 2016, the
standards body ratified Industry participants
European Community
the release of the 5G have suggested that the
launched a 5G action
New Radio (5G NR) first global commercial
plan defining the criteria

standard in December 5G deployments will
to ensure a co-ordinated
2017. Operators and take place in the US in

approach to rollout 5G
vendors were able to late 2018, followed by
networks and services in
Frost & Sullivan

finalize their equipment Asia in 2019.
the EU.
specifications.
The first ever 5G video

Huawei recently
Spectrum auctions have call was made between
announced that it would
taken place in the UK Estonia and Finland in
be launching its first 5G
and South Korea. In the June 2018. The call,
phone in H2 2019. The
next 2 years, further between the Estonian
device will be a 5G-
auctions are set to take Economics minister
enabled Wi-Fi hotspot
place in Switzerland, the Kadri Simson and
device with Huawei’s
US, Japan, Spain, and Finnish Communications
custom 5G-enabled
Germany. minister Anne Berner,
chipset.
used Elisa’s network.

MD7F-67 60
3 Big Predictions
Three Transformational Impacts of 5G Technology
Smart Cities Automotive Manufacturing
• 5G networks will facilitate the • 5G connectivity will have the • 5G connectivity in

presence of sensors with most immediate impact on manufacturing will use IIoT
network connectivity that will connected cars. In a technology for the remote

be able to detect different connected car, the user can operation of machinery and for

events and/or potential undertake functions, such as process monitoring.
Frost & Sullivan

hazards. unlocking the car door, finding • Machines used for hazardous
• Such events could be non- a parking space, checking for and/or dangerous processes,
urgent, such as traffic traffic congestion, and for example, in mining or
congestion or public checking the oil and/or battery chemical refineries, could be
transportation delays, or levels, all using smartphone operated remotely.
urgent, such as flood danger, connectivity. • The low latency of critical MTC
or extreme weather warnings. • In the medium term, 5G processes will result in quicker
• Other useful sensors include connectivity will be crucial for reflexes and accident
smart city lighting which the future development of reduction.
switches on only when in use, driverless cars. Such cars • Monitoring processes will
and smart waste bins that let require continuous real-time allow for their modification,
the collection company know 5G connectivity, if they are to which will improve productivity
when they are full. be controlled remotely. and workflow.

MD7F-67 61
Three Big Predictions in 5G Technology Intro Use Cases

3 Big Predictions
Autonomous driving will be the next big event in the automotive

industry. There have already been a number of pilot projects in Europe
1 and there is an automated bus service in France, but this will spread
further during the next decade.

Frost & Sullivan
Human casualties of industrial accidents will become a thing of the
past, with the spread of IIoT systems in manufacturing. 5G
2 connectivity could be used to operate machinery such that dangerous
tasks are undertaken remotely, and the potential for large scale
industrial accidents could be detected before they happen.
3 Increased speeds and low latency will facilitate AR and VR

applications for online games and eSports.

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Return to contents

MD7F-67 63
Overview—Human Intelligence Augmentation Intro Use Cases
3 Big Predictions
Superhuman Abilities on the Far Horizon—It is Early Days
“Humans have always built tools of
• The idea of Human Intelligence Augmentation (HIA) is concerned intelligence. We started with rocks… now
with the use of information technology in the augmentation of AI. These are extensions of ourselves,
human cognitive abilities. and so, we’ve been increasing our
intelligence through our tools... we are
• The rhetorical transition from AI to HIA, in part, reflects a desire to about to incorporate them into our biology

make AI appear less threatening than it has sometimes been and take an exponential leap forward in

perceived, considering AI’s potential to replace workers and intelligence.” (Peter H. Diamandis)
Frost & Sullivan

warnings that AI may lead to the annihilation of humanity. The Challenges
notion of HIA underlines the message that AI is meant to be
assistive to humans rather than aiming to replace them. More basic research is needed to better
understand how the human brain works.
• HIA is closely linked to and is an application of two topics Technological challenges still limit the
addressed earlier in this study: AI and BCI, but excludes potential accuracy of BCIs as the critical linkage
biochemical options and drugs. between human brain and technology.
• HIA is, defined broadly for the purpose of this study, to comprise Regulatory barriers exist to invasive BCIs.
loosely coupled human-machine interaction (e.g., analytics
software) that may simply highlight observations for closer Key Participants
consideration by humans.
• Neuralink
• Future applications of HIA include making information technology • Kernel
resources available to the human mind, to enable transfer of • Government defense agencies, e.g.,
the US Defense Advanced Research
information to, from, and between brains. BCIs play a key role in
Projects Agency (DARPA)
this context. Source: Frost & Sullivan
MD7F-67 64
3 Big Predictions
Key Participants Have the Long-term Vision
Leading cognitive
HIA is a reflection enhancement work at the
Key participants aiming to
of the state of AI that University of Southern
take HIA to the next level
remains somewhat distant California aims to treat
are government defense
from autonomous memory loss, e.g., due to

agencies, notably US-
reasoning beyond the Alzheimer's, by replacing
based DARPA, and start-

narrowly-defined, specific damaged parts of the
ups such as Kernel and
tasks humans designed the hippocampus with a chip
Frost & Sullivan

Neuralink.
AI for. that will provide a memory
prosthesis function.
Key participants in HIA The aspiration is to realize

DARPA is
converge on their neural interfacing and
financing several research
development roadmap. cognitive enhancement,
projects that aim to treat
Focused on BCI’s, near- (e.g. improving memory
hearing, sight, and speech
term applications remain through uploading/storing
disorders and enable
mainly medical (e.g., and downloading/
cognitive enhancement for
treatment of motor control, accessing information).
soldiers by facilitating
memory loss and Such uses may be
learning of cognitive skills.
Parkinson’s). decades away.

MD7F-67 65
3 Big Predictions
Three Transformational Impacts of HIA
Industry Analyst, Advisory

Financial Services Cybersecurity
and Consulting Services
• AI can outperform humans in • Analysts and consultants • Cybersecurity is increasingly
some functions (e.g., when leveraging on AI or advanced lacking in qualified experts.
acting as a personal assistant analytical capabilities, may • Automated systems for data

or in high-volume data enhance the value they can collection and threat analytics

can handle much larger
processing). deliver and provide what AI amounts of data compared to
Frost & Sullivan

• Other activities continue to be alone cannot provide: what can be done manually in
better performed if a human is information in context, the same period. For example,
involved. combined with expert it can conduct Web site
• The best results tend to be recommendations and insights vulnerability scanning and
achieved when human action into likely future events. produce automated reports.
is informed by and builds up • Augmented human This critically reduces the
on machine-generated inputs. intelligence may also make volume of data requiring
• Hybrid investment advice, logical leaps that AI cannot human review.
• Humans are thus freed up to
where a ‘roboadvisor’ makes make (at least not without focus on higher-value tasks
recommendations, but is extensive training). Examples such as focused, follow-up
overseen by a human are concluding that one may in-depth review or additional
professional advisor, is an be framing a question wrongly ad-hoc human-conducted
example. or looking at a problem too testing, e.g., penetration
narrowly. testing.
MD7F-67 66
Three Big Predictions in Human Intelligence Intro
Use Cases
Augmentation 3 Big Predictions
HIA will be widely undertaken to enable cognitively enhancing uses

(e.g., improving memory through uploading/storing and
1 downloading/accessing information when needed) through neural
interfacing.

Frost & Sullivan
Humans will reach digital immortality. As an extension of the ability to
2 interface with cloud-based computers, it will be possible to digitize

human brains and allow the digital replica to live on even after the
death of the physical body.
The ultimate motivation of many proponents of IA is to allow humans
3 to keep pace with AI and co-evolve. Over time, the lines between
biological and digital intelligence will blur.

MD7F-67 67
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Top 3 Recommendations

Frost & Sullivan
68
Top 3 Recommendations
Assessing (and deploying) emerging technologies in isolation will limit
1 effectiveness—consider how technologies will co-exist and combine to underpin

new growth opportunities. The true value of many technologies will only be
realized when applied alongside and integrated with others.

Frost & Sullivan
Beware of the hype. Seek relevant use cases and real-life deployment examples
2 to determine what technologies can generate tangible benefit in a given industry

or functional area. Being an early adopter can reap benefits, but being a fast-
follower can also be a sound strategy in some instances.
Different technologies will reach maturity at different times; some are already
3 becoming commonplace, others are still in the development phase. Keep a

broad range of technologies on your radar, but appreciate that some will not be
ready for full deployment for several years.

MD7F-67 69
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MD7F-67 70
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Appendix

Frost & Sullivan
71
Existing and Planned Research Deliverables
Frost & Sullivan has already published thought leadership research in several of
the technology areas noted in this study, including:
• Artificial Intelligence—Potential to Disrupt and Transform Verticals
• Artificial Intelligence and Advanced Analytics in Healthcare
• Global Artificial Intelligence Opportunities in Retail, 2017

• Artificial Intelligence: Global Investment Analysis

• Global Blockchain Start-up Ecosystem, 2017
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• Blockchain Applications in the Energy Sector
• Global Blockchain Applications, 2018
• Internet of Things (IoT) Connectivity Protocols, Global, 2018
• Global IoT Platforms Trends, 2017
• Growth Opportunities for Service Providers in the Internet of Things (IoT)
• Operator Strategies and Vertical Perspectives for 5G in Europe, Forecast to 2024
Planned titles:
• Distributed Ledger: Moving Beyond Blockchain
• Quantum Computing: Game Changing Vertical Market Implications

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Definitions
Technology Definition
3D Printing Also known as Additive Manufacturing (AM), 3D printing is a technology that is used for producing
finished products in a layer-upon-layer method, with the use of diverse materials. Currently, printing
is focused on the use of plastics, but advancements will see printers being able to print multiple
materials including metals and woods.

4D Printing Also described as intelligent materials, 4D printing involves the physical programming of macro-
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sized 3D materials to self-assemble into predetermined structures and shapes. This technology has
the potential to reinvent manufacturing by reducing the demand for energy and allowing materials to
respond to their environment (e.g., an airplane wing changing shape based on turbulence).
5G 5G is also referred to as pervasive connectivity. The definition is the broadest possible and includes
all major connectivity developments, including but not limited to, cognitive radio, SDNs, small cells,
vertical handover, multi-hop, dynamic spectrum management, VLC, and white space utilization. This
trend also includes fixed line and mobile convergence.

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Definitions (continued)
Artificial AI is defined as the intelligence displayed by a machine. It is a broad subject area that is often
Intelligence (AI) confused. There are 3 types of AI. The first is weak AI or domain-specific AI. This is the most used
type and is often referred to simply as software. This type includes IBM Watson, Google search, and
Amazon recommendations. Advances in machine learning techniques are moving AI closer toward

strong AI or Artificial General Intelligence (AGI). This is an AI that can apply broad learning

techniques to acquire new skills without human intervention or pre-programming. The last type,
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Artificial Super Intelligence (ASI) is an AI that is superior to humans in almost every domain.
Augmented Reality AR involves the ability to layer digital information on the physical world in real time, offering a live
(AR) direct or indirect view of a physical, real-world environment augmented by machine sensory input
such as sound, video, and graphics. Future developments are limited by advances in computer
vision and object recognition to allow for the real environment to be digitally manipulated and
interactive.
Autonomous Also referred to as Unmanned Ground Vehicles (UGVs) and driverless cars, they can operate on
Vehicles land and sea. The technology includes advances in AI such as computer vision and machine
learning allowing for zero-input from the driver.

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Blockchain Blockchain technology works as a distributed, digital secure transaction ledger. It acts as a protocol
(Includes enabling parties to transfer value or assets without the need for a 'trusted' third-party such as a
Cryptocurrencies) payment processor or brokerage. Transfers are publically recorded and validated by the network,
allowing for a variety of asset transfers, for example, currency with Bitcoin, including cross-border

remittance transfers and contract execution.

Cryptocurrency is a medium of value exchange just like any other currency; however, it uses a
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decentralized network to authorize transactions rather than a central body. This decentralized
network, called the Blockchain, is a distributed peer-to-peer public ledger that verifies transactions.
The most popular cryptocurrency is Bitcoin, yet many alternatives are used and are typically called
alt.coins.
Digestible Continued miniaturization of computing devices will lead to low-power digestible nanobots
Computing/ (nanomachines or robots whose components are the size of a nanometer). The main applications
Nanobots will be in healthcare. Issues around power generation will need to be solved, and, once they are,
nanobots will target specific cells for drug delivery or act on a cell in a specific way.
Drones Also known as Unmanned Aerial Vehicles (UAVs), drones do not include Unmanned Combat Aerial
Vehicles (UCAVs). Drones are autonomous flying machines that are deployed for surveillance and
entertainment purposes. The potential for drones is as an alternative transport network for
populations underserved by the existing transport network. Implications are huge for logistics as a
distributed and cheap network.

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Facial Recognition Facial recognition has been around for long. AI-enabled facial recognition technologies become
powerful enough for real-world use only recently. Neural networks recognize people based on
characteristics, such as hair, nose, and eyes alone. Intelligent facial recognition systems promise to
be the future of biometrics and will be incorporated into the design of devices, attendance systems,
and access systems.

Flexible Electronic This technology covers the assembling of electronic circuits on flexible plastic substrates such as
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Devices polyimide. Key advantages of Flexible Electronic Devices (FED) include low-cost manufacturing
(e.g., ink-jet printing and roll-to-roll imprinting) and inexpensive flexible substrates (e.g., plastics).
FEDs allow for cheaper smartphones and the development of new form factors, enabling rollable
and bendable devices.
General-purpose The robots can perform a variety of tasks independently without pre-programming. They can learn
Autonomous from the environment and be ‘taught’ new tasks. Like computers, they interface with networks and
Robotics other robots to co-ordinate. By moving from programmable to machine-learning, these robots
become useful for complex tasks in the physical environment such as navigation. They include
autonomous vehicles and drones.
Human Brain- Other names for the same technology include Mind-machine Interface (MMI), Direct-neural
Computer Interface Interface (DNI), Synthetic-telepathy Interface (STI), or Brain-machine Interface (BMI). All refer to a
(BCI) direct communication pathway between the brain and an external device. BCI research currently
focuses on neuro-prosthetic applications that allow patients to control prosthetic limbs using
thoughts.
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Human Intelligence The idea of Human Intelligence Augmentation (HIA) is closely linked to artificial intelligence and
Augmentation human brain computer interfaces. The change in rhetoric from AI to HIA, in part, reflects a desire to
(HIA) make AI appear less threatening. Beyond semantics, the idea of being able to enhance human
cognitive abilities is becoming more tangible, thanks to rapid progress in neuro, cogno, and

information technology. Mainly concerned with increasing cognitive performance of humans by

transferring information to, from, and between brains, progress in BCIs will play an important part in
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making HIA a reality.
Holographic Holography builds on optical wave fronts being recorded and reconstructed using diffraction and
Technologies interference to produce a three-dimensional image (hologram). It has the potential to be an
immersive display technology while co-evolving in competition with AR and high-definition pico-
projectors.
Internet of Things The interconnection of identifiable connected devices into the Internet infrastructure allows for
(IoT) distributed intelligence and automation, broader than Machine-to-machine communication (M2M) or
ubiquitous sensor networks. The concept includes any ‘thing’ that has a sensor and transmits data
over the network, including body area networks, personal area networks, local area networks, and
wide area networks. The value of the IoT is the aggregation of data and the automation that is
enabled by connected devices.

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Natural Language Natural Language Interface (NLI) is a component of machine learning technologies which enables
Interfaces computer systems to synthesize, analyze, and understand human language, including text, visuals,
and speech in any language. Market adoption is growing, driven by NLI’s ability to aid customer
experience and automate processes using technology.

Quantum A computation device that makes direct use of quantum-mechanical phenomena, such as
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Computing superposition and entanglement, to perform operations on data. Traditional computers require the
data to be encoded into binary digits. A quantum computer can encode data into quantum bits, and
thus, the amount of calculations that can be performed can increase exponentially.
Software-defined Software-defined infrastructure refers to optimized infrastructure, data centers, and computing with
Infrastructure minimized hardware components, and maximized speed and efficiency of the overall IT
performance. Virtualization is a key enabling technology.
Virtual Reality (VR) A computer-simulated environment that can simulate the physical presence of places in both the real
or an imagined world. Initial use cases were for gaming and entertainment, but broader uses cover
training and social networking. Currently, the leading technology is the Oculus Rift owned by
Facebook.

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Voice-controlled Human-machine Interaction (HMI) technologies have evolved from traditional text- and graphics-
User Interfaces based user interfaces, to touch, touchless, and voice-guided solutions. Voice is now on the way to
(Including Digital becoming the next dominant user interaction paradigm. Virtual Assistants (VAs), such as Siri,
Assistants) Cortana, Google Now, and most importantly, Amazon Alexa, are creating a new device-agnostic

platform for increasingly sophisticated HMI.

Wearable Devices Wearables are computing devices (e.g., glasses, watches, wristbands, and helmets) worn on the
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and Body Area body as clothing or accessories that can perform a number of functions including, but not limited to,
Networks data recording, reporting, analysis, and communication. These devices provide the wearer with real-
(Including Smart time contextual information that can aid decision-making and/or enhance experience. Smart fabric
Clothing) refers to the computation, connectivity, and power embedded directly into fabrics. These fabrics are
able to sense the environment and give feedback. This is the next step in wearable devices (e.g.,
wristbands) and can provide a more ambient computing experience with zero input from the user.
Sensors will measure physiological and environmental changes and either adapt or provide
notifications to the user.
Disruptive Potential: A technology’s potential impact on existing industry structure, value chain, and
business models. This may be through an ability to reduce costs beyond incremental improvements or the
ability to enable new service offerings by existing participants or new entrants.
Diffusion/Adoption: The degree to which a technology is already in use and expected to be in use.
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Survey Respondents by Industry
A Broad Cross-section of Thought Leaders Across Multiple Sectors
Next Wave Disruptors: Survey Respondents by Industry, Global, 2018
Travel / Transportation
1.8% Agriculture / Mining
Manufacturing 0.9%
3.6%
Education

Healthcare 0.9%
3.6%

IT & Communication
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Banking / Insurance /
26.8%
Finance
6.3%
Energy / Utilities
8.0%
Government
12.5%
Professional Services /
Others* (please Consulting
specify) 22.3%
13.4%
Q1: What industry do you work in? N = 112
Others includes chemicals, safety, media, security, telecom, venture capital, aerospace, sales, research and consulting,
consumer and enterprise technology, R&D services (on ICT), future tech. analyst, publicly funded research agency, public library.
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Survey Respondents by Business Line
Significant Input From Strategy and Innovation Leaders, Enabling a Deep Dive Into the Future
Growth Potential
Next Wave Disruptors: Survey Respondents by Business Line, Global, 2018
Operations Other*
0.9% 15.2%
Finance
0.9%

Logistics

0.9%
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Product Development
2.7% Strategy / Consulting /
Innovation
56.3%
IT
3.6%
General Management
4.5%
Marketing & Sales

15.2%
Q2: What area of the business do you work in? N = 112

Others include: Personal protective equipment, post production audio, engineering, policy, research, investor relations, library, business
building-university spin-outs, consulting, corporate development, sales, information analysis, government foreign direct investment,
and business information services Source: Frost & Sullivan
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Survey Respondents by Involvement in Internal Decision Making
Almost 3/4 of the Respondents Play a Role in Internal Technology Decision Making
Next Wave Disruptors: Survey Respondents by Involvement in Internal Technology Decisions,

Global, 2018
I am the primary
decision maker
6.3%

I am involved in the
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decision making
19.6% I inform the decision
makers (e.g. as
market observers /
analyst)
43.8%
I have no relevant
involvement
30.4%
Q3: What is your level of involvement in internal-technology related decisions? N = 112

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Survey Respondents by Involvement in Client’s Decision Making
Majority Play a Role in Developing Technology Solutions for Their Clients
Next Wave Disruptors: Survey Respondents by Involvement in Client Technology Decisions,

Global, 2018
I am the primary
decision maker
5.4%

I am involved in the
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decision making
21.4%
I inform the decision

maker(s) (e.g., as
market observers /
analyst)
50.9%
I have no relevant
involvement
22.3%
Q4: What is your level of involvement in technology decisions for solutions developed for customers? N = 112
MD7F-67 83
List of Exhibits
Exhibit Slide Number
Next Wave Disruptors: Top Drivers of Technology Investment, Global, 2018 12
Next Wave Disruptors: Technology Awareness, Global, 2018 13
Next Wave Disruptors: Game Changing Potential of Technologies, Global, 2018 14

Next Wave Disruptors: Most Game-Changing Technologies, Global, 2018 15

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Next Wave Disruptors: Game Changing Potential of Technologies by Industry Sector, Global, 2018 16
Next Wave Disruptors: Expected Adoption of Technology, Global, 2017–2027 17
Next Wave Disruptors: Disruptive Potential of Technology, Global, 2018 18
Next Wave Disruptors: Expected Impact of Disruptive Technologies, Global, 2018 19
Next Wave Disruptors: Expected Impact of Specific Disruptive Technologies, Global, 2018 20
Next Wave Disruptors: Survey Respondents by Industry, Global, 2018 80
Next Wave Disruptors: Survey Respondents by Business Line, Global, 2018 81
Next Wave Disruptors: Survey Respondents by Involvement in Internal Technology Decisions, Global, 2018 82
Next Wave Disruptors: Survey Respondents by Involvement in Client Technology Decisions, Global, 2018 83

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The Frost & Sullivan Story
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The Journey to Visionary Innovation
Return to contents

MD7F-67 85
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The Frost & Sullivan Story

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Value Proposition—Future of Your Company & Career
Our 4 Services Drive Each Level of Relative Client Value

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Global Perspective
40+ Offices Monitoring for Opportunities and Challenges

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Industry Convergence
Comprehensive Industry Coverage Sparks Innovation Opportunities
Automotive
&
Transportation
Aerospace & Defense Measurement & Consumer Information &

Instrumentation Technologies Communication Technologies

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Automotive Energy & Power Environment & Building Healthcare
Transportation & Logistics Systems Technologies
Minerals & Mining Chemicals, Materials Electronics & Industrial Automation

& Food Security & Process Control

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360º Research Perspective
Integration of 7 Research Methodologies Provides Visionary Perspective

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Leveraging Career Best Practices to Maximize Impact

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Our Blue Ocean Strategy
Collaboration, Research and Vision Sparks Innovation

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Global Next Wave Technology Disruptors, 2018

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Author: Martin Hoff ter Heide

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A Customer-centric Perspective: While improving productivity and lowering operational

Artificial Intelligence (AI) is Gaining Widespread Attention: When it comes to the

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Maturity Levels and Associated Adoption Potential Vary Considerably: Numerous

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• The survey sought opinion across three principal areas:

o Technology Awareness: What level of understanding do respondents have on the listed

Source: Frost & Sullivan

Next Wave Disruptors: Top Drivers of Technology Investment, Global, 2018

Improve customer Improving digital

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Next Wave Disruptors: Technology Awareness, Global, 2018

Artificial Intelligence (AI)

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Next Wave Disruptors: Game Changing Potential of Technologies, Global, 2018

Artificial Intelligence (AI)

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0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Next Wave Disruptors: Most Game-Changing Technologies, Global, 2018

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Frost & Sullivan

0% 5% 10% 15% 20% 25% 30% 35% 40%

Banking/Insurance/Finance Artificial Intelligence

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