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AT A GLANCE
and learning With installations around the world, in settings ranging from
•Offers a powerful, intuitive
learning portal private office buildings to shopping malls and airports, Schindler
•Provides back-office functionality
and strong analytical tools
must deliver a vast array of training programs to its technicians.
“Technicians have to know how to handle every installation and
service situation in any language and any culture. They also must
learn about new methods and processes. So, we offer hundreds of
training courses worldwide.” Schindler, which uses the mySAP™
Business Suite family of business solutions, also wants to ensure
that its employees are using the software in the most effective
manner possible.
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The Path to SAP – One Vendor for All Needs An Enabling Force
Since its inception in 1874, Schindler has been on a path of steady Today, SAP Learning Solution provides Schindler with a seamless
expansion. By the end of the 20th century, its employee base and comprehensive learning environment that integrates educa-
had grown to around 40,000 people, half of whom are located in tion and business processes. Two outside vendors helped develop
western Europe. As the company continued developing new the customized e-learning content. Interwise – a global developer
products and expanding its operations, it realized the need for of live e-learning products – helped design virtual classroom
standardized IT and chose SAP® software to run its business. It training and tutoring.
subsequently realized the need for a comprehensive training
platform and chose SAP Learning Solution to deliver training – Schindler can now easily deploy and schedule training classes
a critical factor for continued success, according to Fischer. and execute group training sessions throughout the globe and
deliver individual Web-based or computer-based training. In the
The company selected SAP Learning Solution for various near future, it will offer personalized tutoring and field training.
reasons: First, Schindler needed a solution that would enable
an effective learning environment for short-term training of With SAP Learning Solution, Schindler has gained greater
numerous employees and support classroom training. “We also control over its training processes and has minimized the effort
needed a solution that would accommodate training in the required to customize and maintain a global matrix of learning
long term; a platform that would support all training models, offerings. As a result, the company expects to reduce the cost
scenario-based learning, learning at home and on the road, and of deploying and maintaining training curriculum.
even individual tutors – whatever worked for a given situation.
We needed one vendor to satisfy both these needs.” Schindler has also realized the business benefits associated
with better training. “Our field people are able to use our SAP
In addition, Schindler wanted to be able to maintain its learning solutions more effectively, which in turn improves their job
and training platform in a single system and be able to easily performance. Last but not least, our management is better able
personalize offerings according to country, language, job to monitor the entire range of training operations and analyze
description, and so on. “We needed an integrated system to their effect on business performance,” says Fischer. “In fact,
ensure consistency, yet we needed a certain degree of flexibility,” training is no longer a resource-consuming liability – we now
says Fischer. This way, the company could adapt global templates have more time to focus to our core business.”
when necessary.