Contact Control Panel

Direct Dial Extension and Voicemail

PURPOSE
This document describes the process for customers that call direct extensions and how to
retrieve a voicemail left by the customer.

DIRECT DIAL EXTENSIONS

Based on your business unit and role, you may have a direct dial number or extension for
customers to call back. It is advised that your email signature include your extension, in order
for your customer to contact you by phone if necessary.

Process for Customers

The customer experience for direct dial extension is reviewed below:

NOTE: If the extension is not found after two attempts, the call will disconnect.

1 © 2018 Intuit Inc.

 VOICEMAIL
If you are unavailable, your customers will be able to leave you a voicemail. The voicemail
message will be delivered to your email. The email will show you the message in text. In
addition, you will also have a link to listen to the voicemail. Review the image below to see a
sample voicemail email.

Process to Retrieve a Voicemail

Use the steps below to listen to the customer’s voicemail.
1. Open the email title New Voice Message from <customer number>.
2. Click the CLICK HERE hyperlink to listen to the voicemail.

2 DIRECT DIAL EXTENSION AND VOICEMAIL © 2018 Intuit Inc.