SHERALDYN FERRAO

Bliss co-op housing society ,

8 kaveri building sector 3, Email :
sherry_281006@yahoo.co.in
Vashi Navi Mumbai-400703 Mobile:
8108767519 / 8108767517

OBJECTIVE:
Intend to work as RESTAURANT MANAGER handling different
departments of the restaurant leading the team to work
aggressively towards betterment in sales & revenue also
providing 100% guest satisfaction .

EXPERIENCE:
Presently at : The Amboli Bar & Kitchen , a seafood speciality
restaurant a division of Novex Communications Pvt Ltd as a
RESTAURANT MANAGER.
( April 2010 till August 2010 )

• Ensure that the restaurant is setup as per the SOP of the Company &
creating SOP.
• Ensure customer service and 100% customer satisfaction.
• Ensure maintaining of all Daily reports , Sales & Costs reports , KOT
analysis reports .
• Coordinating with the F&B Controllers & Costs controllers for quality &
Stock maintenance.
• Taking care of Monthly reports, PNL , Costing , Budgeting & EBIDTA.
• Coordinating with suppliers & finalising supplies to the restaurant .
• Handling the security related issues & recording through CCTV.
• Management of service area, follow up on guest comment cards & guest
data bank.
• Managing of kitchen, stores, bar & laundry.
• Ensuring proper coordination with the Departmental Heads for the sales
and restaurant operations.
• Responsible for the Staff recruitment & training , Banking , Cashiering ,
Accounting and Auditing.
• Responsible for handling Buffet , Kittie & Birthday parties , Deliveries .
• Coordinating with the projects for all maintenance issues & setting up of
the restaurant.

RESTAURANT MANAGER ( & Assistant to the room service &

housekeeping department ) The Viceroy Restaurant , a division of
Copper Chimney Group , at the National Sports Cub of India.
( April 09 till April 2010 )

• Ensure customer service and 100% customer satisfaction.

• Ensure maintaining of all Daily reports , Sales & Costs reports , KOT
analysis reports .
• Taking care of Monthly reports, PNL , Costing Budgeting & EBIDTA.
• Management of service area, follow up on guest comment cards.
• Managing of kitchen, stores, bar & laundry.
• Ensuring proper coordination with the Departmental Heads for the sales
and restaurant operations.
• Responsible for the Staff recruitment, Banking , Cashiering , Accounting
and Auditing.
• Responsible for handling Buffet , Kittie parties , Deliveries & Out door
catering services
• Handling the room guest & room service is provided.
• Handling of the Laundry , Roomservice & House keeping department

Sr.Restaurant Manager (OPERATIONS) in Pan India Food Solutions

handling multiple units BOMBAY BLUE , NOODLE BAR RESTAURANT
& GELATO ITALIANO COUNTER
(MARCH 2007-MARCH 2009)

• Ensure customer service and 100% customer satisfaction.

• Ensure all daily reports .
• Taking care of monthly , quarterly & annual reports , PNL, Costing reports
and EBIDTA.
• Management of service area, follow up on guest comment cards & guest
data bank .
• Managing of kitchen, stores, bar, laundry.
• Opening of new restaurants at new locations as per the SOP’s of company.
• Ensuring proper coordination with the Unit managers for the sales and
restaurant operations.
• Responsible for the staff recruitment, Banking and Auditing.

RESTAURANT MANAGER , Blue Foods Pvt Ltd , NOODLE BAR , Fine

dining restaurant.
(May 2006-Feb 2007)

• Ensure customer care and 100% customer satisfaction.

• Ensure proper training of staff for better results.
• Taking care of kitchen , bar , service area.
• Recruiting of staff , ordering & maintaining of Inventories.
• Managing with daily and monthly sales reports.
• Responsible for staff training & development .
• Responsible for maintaining the utmost Hygiene and care of the
restaurant .

SHIFT MANAGER/ CREW LEADER & PRODUCTION INCHARGE , Good

Food Company , KUWAIT, Fine dining restaurant
(Aug 2003-Apr 2006)

• Ensure customer service, customer satisfaction.

• Management of stores and purchases .
• Maintaining of Health , Hygiene and safety standards.
• Taking care of Production in kitchen and preparation of pastas, salads, and
bar set up.
• Taking care of staff scheduling and training to meet the targets.
• Handling the setup of New restaurants at new locations.

Asst RESTAURANT MANAGER , Blue Foods Pvt Ltd , NOODLE BAR ,

Fine Dining Restaurant
( Nov 2002 – Aug 2003 )

• Ensure customer service and customer satisfaction.

• Taking care Kitchen area , Bar , Laundry , Inventory.
• Training of all staff , staff recruiting.
• Conducting of briefings to achieve the daily targets.
• Ensuring proper banking, cashiering.
• Taking care of daily stock, inventories, and sales reports.

LEAD BARISTA / SENIOR EXECUTIVE in Barista Coffee Company Ltd.

( Au
g 2001-Oct 2002)
• Ensured the proper preparations of Hot and cold beverages and Granitas.
• Taking care of customer satisfaction and customer service.
• Proper supervision of staff , Daily ordering , Daily inventories , stock &
stores maintenance.
• Taking utmost care of hygiene and standards.
• Ensured proper cashiering and customer interaction.

AREA SUPERVISOR , SEA ROCK Entp Pvt Ltd division of Freshna Ice
creams.
(O
ct 1998-Aug 2001)
• Up sale of products , Bookings and Dispatch.
• Ensure proper maintaining of stock , maintenance of machines.
• Ensured proper cash transactions.
• Taking care of staff recruitment and training.
• Planning , organising daily on the field & reporting to H.O.

SENIOR CREW MEMBER in Hard Castle Restaurant , Mc Donald’s

Family Restaurant.
(Aug 1997-Sept 1998)
• Supervised and worked in the Areas like Kitchen, Lobby and Cash counter.
• Ensured proper training of staff.
• Also taken care of stores & stock with physical inventories.
• Handled customer care and customer complaints.

PERSONAL DETAILS
QUALIFICATIONS : B.COM , I.C.L.COLLEGE OF
COMMERCE,
Vashi ,Navi Mumbai 400703.

DIPLOMA ACHIEVED : Diploma in INFLIGHT MANAGEMENT from,

TRADEWINGS INSTITUTE OF MANAGEMENT, 1995.

COMPUTER KNOWLEDGE : MS Word , MS Excel 97 , Powerpoint , Email & MMS .

PERSONAL PROFILE : Customer oriented, Excellent communication skills ,

Management of Time & People , Problem solver , Aggressive
Worker , Result oriented , Always punctual , Dedicated &
Complete given tasks on time , Work in a Professional
Attitude.

PASSSPORT DETAILS : Passport no. : F – 7380954

Issued at : India , Mumbai.
Date of Issue : 20-04-2006
Date of Expiry : 09-04-2016

DATE OF BIRTH : October 28,1976.

MARITIAL STATUS : Single

PERSONAL INTERESTS : Hiking, Cycling, Workouts & Listening to music.

EXTRA CURRICULAR ACTIVITIES: Represented School & College in Marathon &

 Football at District level.

POSITION APPLIED FOR :

CURRENT CTC : 25000 P.M. + +

EXPECTED CTC : As per company policy ( negotiable ).

PLACE TO WORK : Mumbai & Overseas

NOTICE PERIOD : CAN JOIN IMMEDIATELY

Mr. Sheraldyn Ferrao / Sherry

8108767517 / 8108767519