Business Communication Report Writing Past Paper 2016 B Com Part

2
UNIVERSITY OF THE PUNJAB 2016
Subject: Business Communication Report Writing Paper: BC-403
Time Allowed: 3 hrs Marks: 100
Note: Attempt any FIVE questions from the following. All questions carry equals marks.
Question # 1
Give brief answers to the following questions:
i. Define dunning letter.
ii. Define solicited job application.
iii. ADCA stands for what.
iv. Define memorandum.
v. Define Endorsements.
vi. What is an invoice.
vii. Define encoding.
viii.Define proxemics.
ix. Define non-verbal communication.
x. Define Decoding.
Question # 2
Define communication and explain the barriers in communication suggesting the solution.
OR
Define buffer, and describe the organizational plan of writing bad news messages.
Question # 3
What is adjustment letter. What are the main points one should keep in mind while writing a letter when
the customer is right.
OR
Draft a reply from Ferozsons Ltd. Apologizing for loose packing and agreeing to replace the damaged
books.
Question # 4
Write short note on any FIVE of the following market terms:
i. Blue chip
ii. Haggling
iii.Tariff
iv. Glut
v. Bull
vi. Speculation
vii.Dumping
OR
Define Market Report. What are the contents and advantages of a Market Report.
Question # 5
Define listening. What are the barriers to the effective listening. How can listening skill be improved.
OR
Write a comprehensive note on an oral presentation.
 Past Paper 2015 BCom Part 2 Business Communication Report
Writing
Business Communication & Report Writing 2015 —— Paper: BC-403
Time Allowed: 3 Hours —— New Course Marks: 100
Note: Note: Attempt any FIVE questions. Marks are shown against each question.

Q.1. Give brief answers to the following questions: (20)

(i) Define external communication.
(ii) What is meant by consideration?
(iii) Define full block form of writing business letters.
(iv) What are optional parts of a business letter?
(v) What is the importance of buffer?
(vi) What is the difference between placing orders and acknowledging orders?
(vii) What are claim letters?
(viii) Why is a collection letter written?
(ix) What is AIDA Plan?
(x) What is the importance of visual aids in presentation skill?
Q.2. What are 7 C’S? Give a detailed description of P’s of business communication. (15)
OR
What are business massages? Elaborate the process of writing effective business messages.
Q.3. Define inquiry letter, discuss in detail the qualities of an inquiry letter. (5, 15)
OR
Write an application in response to an advertisement for the post of accounts officer in a bank. Give your
bio data in full. (10,10)
Q.4. Draft a report on strike of workers in a garments factory; give your suggestions to control the
situation. (20)
OR
Write short note on any. Five of the following market terms:
(i) Arrival
(ii) Bear coverage
(iii) Glut
(iv) Lame duck of the market
(v) Flat
(vi) Haggling
(viii) Tendency
(vii) Boom
Q.5. Define oral presentation; explain the types of oral presentation. (5,15)
OR
Define listening. What are the different purposes of listening? Explain.
 Business Communication and Report Writing Past Paper 2014 B Com 2
Business Communication and Report Writing 2014
Time Allowed: 3 Hours New Course Marks: 100
Note: Attempt any five questions. All questions carry equal marks.
Question # 1
Give short answers to the following questions:
 What is a channel?
 What is internal communication?
 Define feedback.
 What is the importance of attention line in a letter?
 Define postscript in a letter.
 What do you understand by kinesics?
 What is a bad news message?
 Which phrase does C.V abbreviate?
 What is the difference between refusal and cancellation of an order?
 What are the various stages of collection?
Question # 2
Define non-verbal communication and discuss the various types of non-verbal communication.
Or
What are the essential parts of a business letter?
Question # 3
Write a sales letter to introduce New Fancy Soap; give attractive offers to your customer.
Or
Write an application for the post of Accounts Officer to The Managing Director, ABC Insurance Company
Ltd., Lahore. Send your C.V. as well.
Question # 4
A branch office of your firm has been partially burnt down. You have been asked to furnish a report
concerning the possible causes of fire and the approximate damage done.
Or
 Write short notes on any FIVE of the following market terms:
 Bull Campaign
 Bear Raid
 Ex-ship
 Market value
 Arrival
 Market Price
 Peggling
Question # 5
Define Oral Presentation and explain stages for preparing Oral Presentation. Also mention its
types/methods. OR What are the qualities of a good listener. Also point out barriers in listening.
Business Communication & Report Writing Past Paper 2013 B.Com 2
Business Communication & Report Writing 2013
Time Allowed: 3 Hours New Course Marks: 100
Note: Attempt any five questions. All questions carry equal marks.

Question # 1
Give Short answer to the following questions: (2×10=20)
(i) What is meant by vertical communication?
(ii) What do you mean by paralanguage?
(iii) Define the term full block.
(iv) What does the term order letter mean?
(v) What is invoice?
(vi) What do you mean by communication cycle?
(vii) What is meant by decoder?
(viii) Define the term buffer.
(ix) Why are business reports written?
(x) What are barriers in effective communication?
Question # 2
Write in detail the essential parts of a business letter.
OR
What is significance of business Communication in modern time? Describe the process of business
communication.
Question # 3
Write a letter of Inquiry to messers shah din, Pvt. Ltd, Lahore asking them to quote their prices for 50
UPS.
OR
Write an application in response town advertisement you read in the daily Dawn for the job of marketing
officer. Also give your bio-data in full.
Question # 4
Write a short note on any five of the following market terms:
(i) Set back
(ii) Lame Duck
(iii) Bull Campaign
(iv) Dips
(v) Closing price
(vi) Ex-ship
(vi) Flat
(viii) Bad debt
OR
Define the term Market Report. Explain in detail the distinctive features of a good Market report.
Question # 5
Why is audience analysis important before making a speech?
OR
Write a comprehensive note on various types of oral presentation.
Business Communication & Report Writing Past Paper 2012 B.Com 2
Business Communication & Report Writing 2012
Time Allowed: 3 Hours New Course Marks: 100
Note: Attempt any five questions. All questions carry equal marks.

Question # 1
Give short answers to the following questions:
(i) What is encoder?
(ii) Briefly define market.
(iii) What does CV stand for?
(iv) Define clarity,
(v) Mention the kinds of Informative Speaking.
(vi) What is index?
(vii) Define semantic barriers.
(viii) What is a persuasive plan?
(ix) What is postscript?
(x) What is the importance of subject line in a letter?

Question # 2
Explain the process of preparing effective business message.
OR
Write a comprehensive note on the Essential parts of a business letter.

Question # 3
(a) What is adjustment letter?
(b) A customer has not made any business deal with you for the last two years. Write a tactful letter to
him persuading him to continue business with you.
OR
Write a complaint letter to a seller for defective goods.

Question # 4
Write an application for a job of “Accounts Manager”. Give your bio-data in full.
OR
Write short notes on five of the following:
(i) Bear
(ii) Demurrage
(iii) Arrivals
(iv) Stag
(v) Clogging
(vi) Tendency
(vii) Bullish
(viii) Lame duck of the market

Question # 5
Define Listening? What are the responsibilities of a good listener? Also point out barriers in listening.
OR
Define oral presentation. Write down essential steps for preparing oral presentation.
Business Communication & Report Writing Past Paper 2011 B.Com 2
Business Communication & Report Writing 2011
Time Allowed: 3 Hours New Course Marks: 100
Note: Attempt any five questions. All questions carry equal marks.

Question # 1
Give short answers of the following:
(i) Define upward and downward communication.
(ii) What is conciseness?
(iii) Define an organization.
(iv) Why is feedback necessary?
(v) What is meant by mode of payment?
(vi) What is the significance of recommendations in a business report?
(vii) Who is encoder?
(viii) What plan should be followed while making a request for adjustment?
(ix) Name the type of oral presentations.
(x) Define Semantic barriers.

Question # 2
Write a detailed note on the Standard Parts of a business letter.
OR
Define an order letter and give the organizational plan of writing an order letter.

Question # 3
Write a letter refusing adjustment since the buyer is at fault.
OR
Write an application in response to an advertisement in The Daily Dawn for the Post of Sales Manager.

Question # 4
Fire broke out in Model Town branch office. Prepare a report estimating the causes and loss. Give your
suggestions to avoid such incident in future.
OR
Explain any five of the following market terms:
(i) Bear account
(ii) Bullish
(iii) Dumping.
(iv) Buoyancy of the market
(v) Arrivals
(vi) Tendency
(vii) Ex-Ship
(viii) Flat

Question # 5
Define Oral Presentations, what preparations should be made before the presentation?
OR
Define informative speaking, why audience analysis is important before making a speech?
Business Communication & Report Writing Past Paper 2010 B.Com 2
Business Communication & Report Writing 2010
Time Allowed: 3 Hours New Course Marks: 100
Note: Attempt any five questions. All questions carry equal marks.

Question # 1
Give short answers of the following.
(i) Define paralanguage.
(ii) What is post script in a business letter?
(iii) Define oral presentation.
(iv) What is non-verbal Communication?
(v) What is the importance of Date line in a business letter?
(vi) Why complaint letter is written?
(vii) What is communication cycle?
(viii) Define your attitude?
(ix) Why reports are written?
(x) Write down three folds purpose of a collection letter,

Question # 2
What principles should be taken into consideration for the purpose of effective communication?
OR
What is Communication? Discuss its barriers to effective communication.

Question # 3
What is order letter? Discuss its salient features and write down an order letter for new shoe polishing
liquid. Give attractive discount to your customer.
OR
Write an application for the post of Chief Accountant. Also attach your CV with the application.

Question # 4
What is business report? What are the main parts of a business report?
OR
Explain any Five of the following market terms.
(i) Bullish
(ii) Dumping
(iii) Hedging
(iv) Market price
(v) Lame duck
(vi) Stage
(vii) Haggling
(viii) Demurrage

Question # 5
What points should be kept in view while giving an oral presentation?
OR
Define “Informative Speaking” and describe the purpose of formative speaking.
Business Communication & Report Writing Past Paper 2009 B.Com 2
Business Communication & Report Writing 2009
Time Allowed: 3 Hours New Course Marks: 100
Note: Attempt any five questions. All questions carry equal marks.

Question # 1
(i) What is nonverbal communication?
(ii) What is the difference between ” upward” anti” downward” communication
(iii) What is the impotence of “inside Address”?
(vi) What do you mean by “bad news’” messages?
(v) What is feedback”?
(vi) What is the difference between “Solicited” and unsolicited job application?
(vii) What is a letter of adjustment?
(viii) Why sometimes, you refuse to give information?
(ix) What is meant by “defective listening?”
(x) Why reports are written?

Question # 2
Describe in detail the five planning steps of effective business messages
OR
Give a comprehensive description of parts of a business letter?

Question # 3
Write a sales letter to introduce “new fancy sop” give attractive offer to your customer.
OR
Write an application in response to an advertisement in the daily dawn for the post of Manager HRM in
Sony Electronics Lahore.

Question # 4
Define business report what are the main parts of a report?
OR
Explain any five of the following market terms:
(i) Bear
(ii) Bull camping
(iii) Rigging
(vi) Street price
(v) Strading
(vi) Ex-ship
(vii) Market value
(viii) Speculation.

Question # 5
What are the qualities of a good listener? Also pin out barriers in listening?
OR
Define “informative speaking” and- describe the purpose of successful informative speaking.