2017sesion Plan New

SESSION PLAN
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES TO GUEST
Module Title : PROVIDING HOUSEKEEPING SERVICES TO GUEST
Learning Outcomes:
 Receive housekeeping request
 Provide housekeeping request
 Provide advice to guest
 Liaise with other departments
A. INTRODUCTION: This unit covers the knowledge, skills and attitudes in PROVIDE HOUSEKEEPING SERVICES TO
GUEST
B. LEARNING ACTIVITIES: Materials, tools and equipment are selected and prepared according to job requirements.
Appropriate PPE is selected according to job requirements
LO 1: Receive housekeeping request
Date Developed: Document No.

Sept 3, 2013 Issued by:
LLORENTE TECHNICAL Housekeeping NC II Date Revised:
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Learning Content Methods Presentation Practice Feedback Resources Time
Lecture/Demonstration Read Information Answer Self Check CBC,TR
1.1 Guest/staff Discussion Sheet 1.1-1 Check 1.1-1 answer
housekeeping Interaction Materials for with the
requests and service receive answer
delivery are accepted housekeeping sheet1.2.1
and recorded in request Answer Self
accordance to Read Check 1.1-2
enterprise policies and Information1.1-2 Check
procedure. answer
1.2 Details of requests
made are confirmed Answer Self with the
Read Check 1.1-3 answer
and noted in sheet1.2.2 18
Information1.1-3
accordance with hr
enterprise procedures receive
1.3 Apologies are made housekeeping
when a request has request
arisen from a delayed
delivery of service
1.4 Request not related to
housekeeping are
referred to
appropriate
department.
Perform Task CBC,TR

Sheet 1.2.1
How to receive
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
housekeeping
request
Perform Job Sheet CBC,TR

1.2.1 How to
receive
housekeeping
request
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competence : PROVIDE HOUSEKEEPING SERVICES TO GUEST
Module Title : PROVIDING HOUSEKEEPING SERVICES TO GUEST
Learning Outcomes:
 Receive housekeeping request
 Provide housekeeping request
 Provide advice to guest
 Liaise with other departments
A. INTRODUCTION: This unit covers the knowledge, skills and attitudes in PROVIDE HOUSEKEEPING SERVICES TO
GUEST
B. LEARNING ACTIVITIES: Materials, tools and equipment are selected and prepared according to job requirements.
Appropriate PPE is selected according to job requirements
LO 2: Provide housekeeping request

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
2.1 . Identified Lecture/Demonstration Read Information Answer Self Check CBC,TR
service/item is Sheet 1.2-1 Provide Check 1.2-1 answer
obtained through
housekeeping Provide with the
liaison with other staff Lecture/Demonstration housekeepin answer
in accordance with request sheet1.2-1
enterprise procedures Read g request
2.2 Required items are Information1.2.-2
located and delivered and 1.2-3
to guest room in
accordance with Provide 18
enterprise procedures hr
2.3 Equipment is set up in
housekeeping
guest room in request
accordance with the
request of the guest
2.4 Requested items are
removed from guest
rooms in accordance
with enterprise
procedures.
Perform Task CBC,TR

Sheet 1.2.1
Provide
housekeepin
g request

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Perform Job CBC,TR
Sheet
1.2.1
Provide
housekeepin
g request
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Module Title : Housekeeping NC II
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES FOR GUEST
Module Title : PROVIDING HOUSEKEEPING SERVICES FOR GUEST
Learning Outcomes:
B. LEARNING ACTIVITIES: Identified service/item is obtained through liaison with other staff in accordance with enterprise procedures
Required items are located and delivered to guest room in accordance with enterprise procedures
LO 3: Provide advice to guest

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
 Guest is advice Lecture/Demonstration Read Information Answer Self Check CBC,TR
on services and Sheet 1.2.1 : Check 1.2.1 answer
items available Provide advice to Answer Self with the
through Lecture/Demonstration guest answer
Check 1.2.2
housekeeping Read sheet1.2.1
department Information1.2.2
 Guest is advice Procedure in :
on use of items Provide advice to Check
delivered to guest answer
guest room with the
18
 The proper use answer
hr
of delivered item sheet1.2.2
to the guest
room is
demonstrated to
guest
 Liaise with
other staff and
department to
provide support
services
Perform Task CBC,TR
Sheet 1.2.1 :
Provide advice to
guest

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
1.2.1
: Provide advice to
guest
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES FOR GUEST
Module Title : PROVIDING HOUSEKEEPING SERVICES FOR GUEST
Learning Outcomes:
B. LEARNING ACTIVITIES:
Equipment malfunction is reported to appropriate personnel in accordance with enterprise procedures
LO 4: Liaise with other departments

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
o Equipment Lecture/Demonstration Read Information Answer Self Check CBC,TR
malfunction Sheet 1.2.1 : Liaise Check 1.2.1 answer
Answer Self with
is reported to
with other the
appropriate Lecture/Demonstration answer
personnel in departments Check 1.2.2
sheet1.2.1
accordance Read
with Information1.2.2
enterprise Liaise with other Check
procedures answer
departments
o Management with the
is advised on answer
dangerous or
sheet1.2.2 18
suspicious
circumstance hr
s in
accordance
with
enterprise
procedures.
o Other
departments
are updated
on the status
of service
requests

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Perform Task CBC,TR
Sheet 1.2.1 :
Liaise with other
departments
1.2.1
: Liaise with other
departments
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Unit of Competency : Clean and Prepare Rooms for Incoming Guests
Module Title : Cleaning and Prepare Rooms for Incoming Guests
Learning Outcomes:
o Access rooms for servicing
o Make up beds
o Clean and clear rooms
o Clean and store trolleys and equipment
o Set up equipment and trolleys
B. LEARNING ACTIVITY: Rooms requiring service are correctly identified based on information supplied to housekeeping staff
LO 1: Access rooms for servicing

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Rooms requiring service are Lecture/Demonstration Read Information Answer Self Check CBC,TR
correctly identified based on Sheet 1.2.1 : Check 1.2.1 answer
Answer Self with
information supplied to Read: Access room for the
Lecture/Demonstration servicing answer
housekeeping staff Check 1.2.2
Information1.2.2 sheet1.2.1
Rooms are accessed in Procedure in :
accordance with the Access room for
establishment’s customer servicing Check
answer 18
service and security
with the hr
procedures.
answer
Rooms are accessed in sheet1.2.2
accordance with the
establishment’s customer
service and security
procedures
Perform Task Sheet 1.2.1 C 4

:Access room for B h
servicing C r
,
T
R
Perform Job Sheet C 1
1.2.1 Access room for B 8
servicing C h
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
, r
T
R
C. ASSESSMENT PLAN
Written Test
Performance Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
o Make up beds
1
Beds and mattresses are stripped, pillows and linen are checked for stains and damage rooms are checked whether guests left any valuables
LO 2: Make up beds

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Beds and mattresses are Lecture/Demonstration Read Information Answer Self Check CBC,TR
stripped, pillows and linen Sheet 1.2.1 : Check 1.2.1 answer
are checked for stains and 2Procedure in Makeup with the
Answer Self
damage rooms are checked Lecture/Demonstration beds answer
whether guests left any Check 1.2.2
sheet1.2.1
valuables Read
Information1.2.2Pro
cedure in Makeup beds Check 18
Items with stains are
immediately segregated and answer hr
forwarded to the Laundry with the
Department for proper answer
processing sheet1.2.2
Bed linens are replaced in
accordance with enterprise
standards and procedures
Perform Task CBC,TR

Sheet 1.2.1 :
2Procedure in Makeup
beds

1.2.1

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
: Provide advice to
guest
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:

o Make up beds
Rooms are cleaned in correct order and with minimum disruption to guests

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
LO 3: Clean and clear rooms

Rooms are cleaned in correct Lecture/Demonstration Answer Self Check CBC,TR
order and with minimum Read Check 1.2.1 answer
disruption to guests Information1.2.2
Answer Self with the
All furniture, fixtures
and fittings are cleaned Lecture/Demonstration Procedure in : Check 1.2.2 answer
and checked in sheet1.2.1
Clean and clear
accordance with
enterprise procedures rooms
and hygiene/safety Check
guidelines answer
with the
Room supplies are
answer 18
checked, replenished or hr
replaced in accordance sheet1.2.2
with enterprise
standards and
procedures
Pests are promptly

identified and
appropriate action is
taken in accordance
with safety and
enterprise procedures

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Rooms are checked for
any defects and are
accurately reported in
accordance with
Damaged items are

recorded in accordance
with enterprise
procedures
Any unusual or
suspicious person, item
or occurrence is
promptly reported in
accordance with
Guest’s belongings
left in vacated rooms
are collected and
stored in accordance
with lost and found
enterprise
procedures

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Perform Task CBC,TR 18hr
Sheet 1.2.1 :
Clean and clear
rooms
Perform Job Sheet CBC,TR 18hr
1.2.1
: Clean and clear
rooms
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
o Make up beds
B. LEARNING ACTIVITIES: Trolleys and equipment are cleaned after use in accordance with safety and enterprise procedures

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
LO 4: Clean and store trolleys and equipment

Trolleys and equipment Lecture/Demonstration Read Information Answer Self Check CBC,TR
are cleaned after use in Sheet 1.2.1 : Check 1.2.1 answer
accordance with safety
Provide advice to Answer Self with the
and enterprise
Lecture/Demonstration guest answer
Check 1.2.2
All items are Read sheet1.2.1
correctly stored in Information1.2.2
accordance with Procedure in :
enterprise Provide advice to 5.1 Check
procedures
guest answer
with
the 18
hr
Supplies and items
are checked and
replenished or re-
ordered in
accordance with
enterprise
procedures
Additional
housekeeping
services is provided
as requested in
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
accordance with
enterprise
procedures
Turn over
procedure for next
shift is carried out
in accordance with
enterprise
procedures
Perform Task CBC,TR
Sheet 1.2.1 :
Clean and store
trolleys and
equipment

1.2.1
: Clean and store
trolleys and
equipment

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
o Make up beds
Cleaning, supplies and equipment required for servicing rooms are correctly selected and prepared for use
LO 5: Set up equipment and trolleys

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
o Cleaning, Lecture/Demonstration o RAnswer Self Check CBC,TR
supplies and eCheck 1.2.1 answer
equipment
aAnswer Self with the
required for
Lecture/Demonstration d answer
servicing Check 1.2.2
rooms are sheet1.2.1
correctly I
selected and n
prepared for f Check
use answer
o Supplies for
o
trolleys are r with the
accurately m answer
identified a sheet1.2.2
18
and selected t hr
or ordered in i
sufficient
numbers in o
accordance n
with
enterprise S
procedures h
 Trolleys are safely e
loaded with e
adequate supplies in
t
accordance with
enterprise
1
procedures
.
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
2
.
1
R
e
a
d
S
e
t
u
p
e
q
u
i
p
m
e
n
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
t
a
n
d
t
r
o
l
l
e
y
s
Information1.2.2
Procedure in :
Set up equipment and
trolleys
Perform Task CBC,TR

Sheet 1.2.1 :
trolleys

1.2.1
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
trolleys
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Unit of Competency : PROVIDE VALET/BUTLER SERVICE
Module Title : PROVIDE VALET/BUTLER SERVICE
Learning Outcomes:
 Provide valet services to guests
 Display professional valet standards
 Care for guest property
B. LEARNING ACTIVITIES: Role of valet is defined in accordance with enterprise policy
LO 1: Provide valet services to guests

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
 Role of valet is Lecture/Demonstration Read Information Answer Self Check CBC,TR
defined in Sheet 1.2.1 : Provide Check 1.2.1 answer
Answer Self with
accordance with valet services to guests the
enterprise policy Lecture/Demonstration Read answer
Information1.2.2 Check 1.2.2
 Valet services are sheet1.2.1
prepared to be Procedure in : Provide
delivered valet services to guests
 Valet services is Check
delivered within answer
limit of with the
responsibility answer
 Valet services is sheet1.2.2
recorded
18
hr
Perform Task Sheet CBC,TR
1.2.1 : Provide valet
services to guests

1.2.1
: Provide valet services
to guests

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Rapport is established and feelings of goodwill are enhanced between the guest within limit of responsibility
LO 2: Display professional valet standards

Rapport is Lecture/Demonstration Read Information Answer Self Check CBC,TR
established and Sheet 1.2.1 : Display Check 1.2.1 answer
Answer Self with
feelings of goodwill professional valet the
are enhanced Lecture/Demonstration standards answer
between the guest Check 1.2.2
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
within limit of Read Information1.2.2 sheet1.2.1
responsibility Procedure in : Display
Knowledge of professional valet
individual guest’s standards Check
records is accessed answer
and utilized to with the
provide personalized answer
and quality services sheet1.2.2
based on guest
instructions and 18
enterprise policy hr
Valet grooming and
communication
standards are
followed, in
accordance with
enterprise policy
Perform Task Sheet 1.2.1 CBC,TR

: Display professional
valet standards

1.2.1
: Display professional
valet standards

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Role of valet is defined in accordance with enterprise policy
LO 3: Care for guest property

 Role of valet is Lecture/Demonstration Read Information Answer Self Check CBC,TR
defined in Sheet 1.2.1 : Care for answer
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
accordance with guest property Check 1.2.1 with the
Lecture/Demonstration Read
Answer Self answer
enterprise policy
 Valet services are Information1.2.2 sheet1.2.1
Check 1.2.2
prepared to be Procedure in : Care
delivered for guest property
 Valet services is Check
delivered within answer
limit of with the
responsibility answer
 Valet services is sheet1.2.2
recorded 18
hr
Perform Task Sheet CBC,TR
1.2.1 : Care for
guest property
1.2.1
: Care for guest
property
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Luggage is set in room based on guest instructions and enterprise policy
LO 3: Care for guest property

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Luggage is set in Lecture/Demonstration Read Information Answer Self Check CBC,TR
room based on Sheet 1.2.1 : Check 1.2.1 answer
Read Information1.2.2
Answer Self with
guest instructions the
and enterprise Lecture/Demonstration Procedure in : Care for answer
guest property Check 1.2.2
policy sheet1.2.1
Guest clothes
may be
processed based Check
on guest answer
instructions and with the
enterprise policy answer
Shoes are sheet1.2.2
cleaned based on
guest instructions
Repairs are
made or
organized based
on guest 18
instructions, in hr
accordance with
enterprise policy
Confidentiality of
guest’s property
and activities is
maintained in
accordance with
legal and ethical
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
requirements

: Care for guest
property

1.2.1
: Care for guest
property
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Unit of Competency : LAUNDRY LINEN AND GUEST CLOTHES
Module Title : LAUNDERING LINEN AND GUEST CLOTHES
Learning Outcomes:
 Collect laundry for laundering functions
 Perform laundering functions
 Process laundered item
 Return laundered item
B. LEARNING ACTIVITIES: The role of an on-premise laundry is identified according to enterprise policy
LO 1: Collect laundry for laundering functions

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Lecture/Demonstration  Read Answer Self Check CBC,TR
The role of Information Check 1.2.1 answer
Sheet 1.2.1 :
Answer Self with
an on- the
premise Lecture/Demonstration Collect laundry answer
for laundering Check 1.2.2
laundry is sheet1.2.1
functions
identified
according to
Read Information1.2.2 Check
enterprise
 Procedure in : answer
policy
Collect laundry with the
Guest
for laundering
clothes are answer
functions
picked up in sheet1.2.2
accordance
with 18
enterprise hr
policy
In-house
items are
picked up in
accordance
with
enterprise
policy
 Perform Task CBC,TR

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Sheet 1.2.1 :
Collect laundry
for laundering
functions

1.2.1
 : Collect laundry
for laundering
functions
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Items are correctly sorted and counted according to cleaning process required and urgency of the
item
LO 2: Perform laundering functions

Items are Information Check 1.2.1 answer
Sheet 1.2.1 :
Answer Self with
correctly the
sorted and Lecture/Demonstration Perform answer
laundering Check 1.2.2
counted sheet1.2.1
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
according to functions
cleaning
Check
process
 Procedure in :
answer
required and 18
with the
urgency of Perform hr
laundering answer
the item
functions sheet1.2.2
Items for
laundering
are checked
for stains
and are
treated using
the correct
process
Laundry
methods are
selected in
accordance
with textile
labeling
codes and
based on
fiber and
fabric, dye
fastness,
degree of
spoilage and

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
washing
instructions
Laundry
equipment
is operated
in
accordance
with
manufacturer
’s
instructions
Any damage
arising from
the
laundering
process is
recorded and
appropriate
person(s)
is/are
notified in
accordance
with
enterprise
procedures
Cleaning
agents and

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
chemicals
are used in
accordance
with
manufacturer
’s
instructions
and specific
laundry
equipment
Items are
checked
after the
laundering
process to
ensure
quality
cleaning
Pressing and
finishing
processes
are correctly
completed in
accordance
with textile
characteristic
s and client

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
requirements

:

1.2.1
 : Perform
laundering
functions
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Post cleaning laundry activity are performed in accordance with enterprise policy
LO 3: Process laundered item

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Post cleaning laundry Lecture/Demonstration  Read Answer Self Check CBC,TR
activity are Information Check 1.2.1 answer
Sheet 1.2.1 :
Answer Self with
performed in the
accordance with Lecture/Demonstration Process answer
enterprise policy laundered item Check 1.2.2
sheet1.2.1
Results of
cleaning are Read Information1.2.2
checked and  Procedure in : Check
appropriate Process answer
additional action laundered item with the
is taken. answer
Internal record sheet1.2.2
and billing
instructions are 18
processed in hr
accordance with
enterprise
procedures
Necessary
internal laundry
reports are
produced

Sheet 1.2.1 :
Process
laundered item
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
1.2.1
 : Process
laundered item
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Unit of Competency : LAUNDERING LINEN AND GUEST CLOTHES
Learning Outcomes:
B. LEARNING ACTIVITIES: Guest clothes are delivered in accordance with enterprise policy
LO 4: Return laundered item

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Lecture/Demonstration Answer Self Check CBC,TR
Guest clothes are Read Information1.2.2 Check 1.2.1 answer
 Procedure in :
Answer Self with
delivered in the
accordance with Lecture/Demonstration Return laundered answer
Check 1.2.2
enterprise policy item sheet1.2.1
In-house items
are delivered in
accordance with Check
enterprise policy answer 18
with the hr
answer
sheet1.2.2

Sheet 1.2.1 :
Return laundered
item

 1.2.1 Return
laundered item
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Unit of Competency : CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
Module Title : CLEANING PUBLIC AREAS, FACILITIES AND EQUIPMENT
Learning Outcomes:
 Select and set up equipment and materials
 Apply cleaning technique
 Clean dry and wet areas
 Maintain and store cleaning equipment and chemicals
B. LEARNING ACTIVITIES: Equipment are selected according to type of cleaning to be done
LO1: Select and set up equipment and materials

Equipment are Information Check 1.2.1 answer
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
selected according to Sheet 1.2.1 : Answer Self with the
type of cleaning to be Lecture/Demonstration Select and set Check 1.2.2 answer
done up equipment sheet1.2.1
All equipment are and materials
checked if clean and
18
in safe working Read Information1.2.2 Check hr
condition prior to use  Procedure in : answer
Suitable dry and wet Select and set with the
cleaning agents and up equipment answer
chemicals are and materials sheet1.2.2
selected and
prepared in
accordance with
manufacturer’s and
relevant
occupational health
and safety
requirements
Protective
clothing are
selected and
used where
necessary
Sheet 1.2.1 :
Select and set
up equipment
and materials
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
1.2.1
 : Select and set
up equipment
and materials
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Furniture, fixtures, ceilings and walling’s are assessed for cleaning
LO 2: Apply cleaning technique

Furniture, fixtures, Sheet 1.2.1 : Apply Check 1.2.1 answer
ceilings and walling’s cleaning technique with the
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
are assessed for Lecture/Demonstration Answer Self answer
cleaning Check 1.2.2 sheet1.2.1
Appropriate cleaning Read Information1.2.2
equipment and Procedure in : Apply
chemicals are cleaning technique Check
selected in answer
accordance with the with the
type of material used answer
Cleaning technique is sheet1.2.2
applied on furniture
and walling
18
materials in
accordance with type
hr
of material used
Appropriate
procedures is applied
in accordance with
the technique
Equipment and
chemicals are
properly cleaned
and stored in
accordance with
manufacturer’s
specifications and
requirements
: Apply cleaning
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
technique

1.2.1
: Apply cleaning
technique
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes
B. LEARNING ACTIVITIES: Wet and dry areas are prepared for cleaning and hazards are identified and assessed
LO3: Clean dry and wet areas

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Wet and dry areas Information Check 1.2.1 answer
Sheet 1.2.1 :
Answer Self with
are prepared for the
cleaning and hazards Lecture/Demonstration Clean dry and answer
wet areas Check 1.2.2
are identified and sheet1.2.1
assessed
Read Information1.2.2 18
The work area is
 Procedure in : hr
barricaded or Check
warning signs are Clean dry and answer
placed, as wet areas with the
appropriate, to answer
reduce risk to
sheet1.2.2
colleagues and
customers
Cleaning agents or
chemicals are
selected and applied
on specific areas in
accordance with
manufacturer’s
recommendations,
safety procedures
and enterprise
policies and
procedures
Equipment are used
safely in accordance
with manufacturer's
recommendations
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Garbage and used
chemicals are
disposed of in
accordance with
hygiene, safety and
environmental
legislation
requirements
Sheet 1.2.1 :
Clean dry and
wet areas

1.2.1
 : Clean dry and
wet areas
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Equipment are cleaned after use in accordance with enterprise requirements and manufacturer’s instructions
LO 4: Maintain and store cleaning equipment and chemicals

Equipment are Sheet 1.2.1 : Check 1.2.1 answer
Answer Self with
cleaned after use in the
accordance with Lecture/Demonstration Procedure in : answer
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
enterprise Check 1.2.2 sheet1.2.1
requirements and
manufacturer’s
instructions Check 18
Routine preventive answer hr
maintenance is with the
carried out or answer
arranged in sheet1.2.2
accordance with
enterprise
procedures
Defects are identified
and reported in
accordance with
enterprise
procedures
Equipment are
stored in the
designated area and
in a condition ready
for re-use.
Chemicals are
stored and
controlled in
accordance with
health and safety
requirements.

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
:

1.2.1
:
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Unit of Competency : DEAL WITH/ HANDLE INTOXICATED GUEST
Module Title : DEALING WITH/ HANDLE INTOXICATED GUEST
Learning Outcomes:
 Determine the level of intoxication
 Apply appropriate procedures
 Comply with legislation
B. LEARNING ACTIVITIES: Level of intoxication of guest is assessed in accordance with
LO1: Determine the level of intoxication

Level of intoxication Sheet 1.2.1 : Check 1.2.1 answer
Answer Self with
of guest is assessed Determine the level of the
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
in accordance with Lecture/Demonstration intoxication Check 1.2.2 answer
industry procedure. Read Information1.2.2 sheet1.2.1
Offered assistance Procedure in :
politely to Determine the level of
intoxicated guest in intoxication Check
line with enterprise answer
procedure. with the
Urgently referred answer
difficult situation to sheet1.2.2
immediate boss as
per enterprise
regulations.
Intoxicated guest 18
lying on the floor is hr
not touched but is
carefully watched in
line with industry
practice.
Sought immediate
assistance from
hotel security
personnel for the
situations that
posing a threat to
safety and
security according
to enterprise
procedure.
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
: Determine the level of
intoxication

1.2.1
: Determine the level
of intoxication
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Analyzed the situation carefully
LO2: Apply appropriate procedures

Analyzed the Sheet 1.2.1 : Analyzed Check 1.2.1 answer
Answer Self with
situation carefully the situation carefully the
a. Applied Lecture/Demonstration answer
INSTITUTE
Developed by:
Arlyn C. Alos
Revision
procedures Read Information1.2.2 Check 1.2.2 sheet1.2.1
appropriate to Procedure in : Analyzed
the situation and the situation carefully
in accordance Check 18
with answer hr
organizational with the
policy answer
b. Explained sheet1.2.2
politely the
position to the
guest using
appropriate
communication
skills
Assisted the
guest to leave the
premises when
necessary in
accordance with
enterprise
procedure.
: Analyzed the situation
carefully

1.2.1

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
: Analyzed the situation
carefully
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
SESSION PLAN
Sector : TOURISM
Learning Outcomes:
B. LEARNING ACTIVITIES: Dealt with intoxicated persons in line with industry practice
LO3: Comply with legislation

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
Dealt with Sheet 1.2.1 : Comply Check 1.2.1 answer
Answer Self with
intoxicated persons with legislation the
in line with industry Lecture/Demonstration Read Information1.2.2 answer
Check 1.2.2
practice Procedure in : Comply sheet1.2.1
Dealt with underage with legislation 18
drinkers with caution
hr
and care in Check
compliance with legal answer
regulations with the
Complied with answer
legislative sheet1.2.2
requirements as
per alcoholic
regulations
: Comply with
legislation

1.2.1
: Comply with
legislation
C. ASSESSMENT PLAN
 Written Test

INSTITUTE
Developed by:
Arlyn C. Alos
Revision
INSTITUTE
Developed by:
Arlyn C. Alos
Revision

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SESSION PLAN

Date Developed: Document No.

Perform Task CBC,TR

Perform Job Sheet CBC,TR

Date Developed: Document No.

LO 2: Provide housekeeping request

Date Developed: Document No.

Perform Task CBC,TR

Date Developed: Document No.

Date Developed: Document No.

LO 3: Provide advice to guest

Learning Content Methods Presentation Practice Feedback Resources Time

Date Developed: Document No.

Date Developed: Document No.

Date Developed: Document No.

LO 4: Liaise with other departments

Date Developed: Document No.

Date Developed: Document No.

Date Developed: Document No.

LO 1: Access rooms for servicing

Learning Content Methods Presentation Practice Feedback Resources Time

Date Developed: Document No.

Perform Task Sheet 1.2.1 C 4

Date Developed: Document No.

Date Developed: Document No.

Perform Task CBC,TR

Perform Job Sheet CBC,TR

Date Developed: Document No.

Date Developed: Document No.

o Access rooms for servicing

Date Developed: Document No.

Learning Content Methods Presentation Practice Feedback Resources Time

Pests are promptly

Date Developed: Document No.

Damaged items are

Date Developed: Document No.

Date Developed: Document No.

Date Developed: Document No.

Learning Content Methods Presentation Practice Feedback Resources Time

Perform Job Sheet CBC,TR

Date Developed: Document No.

Date Developed: Document No.

LO 5: Set up equipment and trolleys

Date Developed: Document No.

Perform Task CBC,TR

Perform Job Sheet CBC,TR

Date Developed: Document No.

B. LEARNING ACTIVITIES: Role of valet is defined in accordance with enterprise policy

LO 1: Provide valet services to guests

Learning Content Methods Presentation Practice Feedback Resources Time

Date Developed: Document No.

Perform Job Sheet CBC,TR

Date Developed: Document No.

Date Developed: Document No.

LO 2: Display professional valet standards

Learning Content Methods Presentation Practice Feedback Resources Time

Perform Task Sheet 1.2.1 CBC,TR

Perform Job Sheet CBC,TR

Date Developed: Document No.

Date Developed: Document No.

B. LEARNING ACTIVITIES: Role of valet is defined in accordance with enterprise policy

LO 3: Care for guest property

Learning Content Methods Presentation Practice Feedback Resources Time