Name:

Chapter 9

1. _______________ Refers to the process of ascertaining whether organizational objectives have

been achieved.
2. What is the importance of controlling?
3. What are the steps in control process?
4. __________________ are expressed in quantity or monetary terms.
5. __________________ are expressed in quantity or quality.
6. __________________ are expressed in terms of rate of absences.
7. __________________ is expressed in number of accidents for given periods.
8. __________________ are expressed in quantity or monetary terms for given periods.
9. __________________ management anticipates problems and prevents their occurrence.
10. __________________ when operation are already ongoing and activities to detect variances are
made.
11. __________________ validates objectives and standard.
12. __________________ provides the basic control mechanism for organization.
13. __________________ recommends a direction for financial activities.
14. __________________ indicates the expenditures, revenue, or profits planned for some future
period regarding operation.
15. __________________ measures employee performance
16. __________________ pertain to those that contain data on various developments within the
firm.
17. Information which may be found in statistical report.
18. __________________ refers to the framework within which the objective must be pursued.
19. __________________ is a plan that described the exact series of actions to be taken in a given
situation.
20. __________________ consist of financial analysis and financial ratio analysis.

Chapter 10

1. __________________ refers to any process that accepts inputs and uses resources to change
those inputs in useful ways.
2. __________________ the process of planning, organizing, and controlling operations to reach
objectives efficiently and effectively.
3. __________________ is related to the cost of doing something, or the resource utilization
involve.
4. __________________ produces industrial chemicals like methylene chloride, borax powder,
phosphoric acid, etc.
5. __________________ produces services like those for the construction of ports high-rise
buildings, roads, bridges.
6. __________________ produces electrical products like transformer, circuit breakers, switch
gears, power capacitors, etc.
 7. __________________ produces electronic products like oscilloscope, microwave test system,
transistors, cable testers, etc.
8. __________________ produces mechanical devices like forklifts, truck, loaders, etc.
9. __________________ and __________________ are 2 types of transformation process.
10. __________________ are those that refer to the making of product by hand or with machinery.
11. __________________ is one whose production is based on sales orders for a variety of small
lots.
12. __________________ is where lots of generally own designed products are manufactured.
13. __________________ an assembly line refers to a production layout arranged in a sequence to
accommodate processing of large volumes of standardized products or services.
14. __________________ is a type of production process produces mostly standard products with
machine playing a significant role
15. __________________ is a combination of batch and continuous flow.
16. __________________ are those that refer to the provision of services to persons by hand or
with machinery.
17. __________________ offers a limited mix of services which results to some economics of scale
in operations.
18. __________________ provide a diverse mix of services.
19. __________________ a company provides services to a large number of people simultaneously.
20. _________________ are companies that provide specialized services to other firms or
individuals.
21. __________________ refers to the process of creating a set of product specifications
appropriate to the demands of situations.
22. __________________ may be define as forecasting the future sales of a given product,
translating this forecast into the demand it generates for various production facilities and
arranging for procurement of these facilities.
23. _________________ refers to the approach that seeks efficiency of operation through
integration of all material acquisition, movement, and storage activities in the firm.
24. _________________ is the process of establishing and maintaining appropriate levels of reserve
stocks of goods.
25. _________________ is the process of determining the physical arrangement of the production
system.
26. _________________ refers to the measurement of products or services against standards set by
the company.

Chapter 11

1. _________________ is a group of activities designed to facilitate and expedite the selling of

goods and services.
2. ________________ state that the engineer must try to satisfy the needs of his clients by means
of a set of coordinated activities.
3. ________________ includes the tangible and intangible items and its capacity to satisfy a
specific need.
4. ________________ refers to the money or other considerations exchanged for the purchase or
use of the product, idea, or services.
 5. __________________ defines as a paid message that appears in the mass media for the purpose
of informing and persuading people about particular products, service, beliefs, or action.
6. __________________ the promotion tool that publishes news or information about a product,
service or idea on behalf of a sponsor but is not paid for by the sponsor.
7. __________________ a more aggressive means of promoting the sales of a product or service.
8. __________________ any paid attempt to communicate with the customers other than
advertising, publicity and personal selling.
9. Give the three steps in selecting a target market.
10. Factors used in selecting target market.
11. Two steps in strategic marketing for engineers

Chapter 12

1. __________________ is an important management responsibility that deals with the

procurement and administration of funds with the view of achieving the objectives of business.
2. The four determination of fund requirements.
3. __________________ Cash is derived when the firm sells its product or services.
4. __________________ some engineering firms extend credit to customers. When these are
settled, cash is made available.
5. __________________ when other sources of financing are not enough, the firm will have to
resort to borrowing.
6. __________________ cash is sometimes obtained from the sales of the company’s assets.
7. __________________when cash is not enough, the firm may tap its owners to provide more
money.
8. __________________ sometimes, customers are required to pay cash advances on orders
made. This helps the firm in financing its production activities.
9. __________________ are sometimes required by short-term creditors.
10. Loans and credits may be classified as _______________.
11. __________________ refers to suppliers extending credit to a buyer for use in manufacturing,
processing, or reselling goods for profit.
12. __________________ are institution which individuals or firms may tap as source of short-term
financing.
13. __________________ are those that help business firms in borrowing funds from the money
market.
14. __________________ are financial institutions that finance inventory and equipment of almost
all types and sizes of business firms.
15. __________________ are institutions that but the accounts receivable of firms, assuming
complete accounting and collection responsibilities.
16. __________________ are also possible sources of short-term funds.
17. __________________ is a commercial or industrial loan from a commercial bank, commonly
used for plant and equipment, working capital, or debt repayment.
18. __________________ is a certificate of indebtedness issued by a corporation to a leader.
19. __________________ the third source of long-term funds consists of issuance of common
stocks.
20. __________________refers corporate earnings not paid out as dividends.
21. The 6 best source of financing
22. Indicators of financial health.
23. _________________ is an organized strategy for protecting and conserving assets and people.