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Downloading Your

Pro-Link iQ Software and


Updating the System Bundle
uDownloading Software, page 2
uDownloading Software from the Website, page 2
uDownloading Software from the CD, page 7
uCopying the Application Using a USB Flash Drive, page 9
uCopying the Application Using the Desktop Companion, page 13
uUpdating Your System Bundle, page 16
uHow to Install the Desktop Companion, page 20
T his document provides the information you need to successfully download your Pro-
Link iQ™ software applications. You download software applications to your PC from the
Pro-Link iQ website or from a CD. Then you copy the files to your Pro-Link iQ. There are
two methods available:
• Using a USB flash drive
• Using the Desktop Companion utility
This document also provides instructions for updating your system bundle.

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 1


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

Downloading Software
From time to time, you will need to download software for your Pro-Link iQ device.
There are two methods available to you to complete this task. This document
provides you with instructions for both methods:
• Downloading Software from the Pro-Link iQ Website, next in this
document
or
• Downloading Software from the CD (see page 7)

After you have downloaded the software files, the next step is to copy the files to
your Pro-Link iQ. There are also two methods available to you to complete this
task:
• Copying the Application Using a USB Flash Drive (see page 9)
or
• Copying the Application Using the Desktop Companion (see page 13)

You may need to update your system bundle prior to downloading software appli-
cations (e.g., the Allison Suite application and the WABCO Suite application). For
information on updating your system bundle, please refer to “Updating Your
System Bundle,” (page 16) later in this document.

NOTE:
i If you need assistance downloading software, contact Customer Service at
(800) 639-6774, or you can e-mail them at the following address:
support@nexiq.com

Downloading Software from the Website

To download software:

1 Access the Pro-Link iQ website:

http://prolinkiq.nexiq.com/UI/Main.aspx

2 Log in using your User ID and Password.


For details on setting up a User ID and Password, refer to “Creating a User
Account” in Chapter 6 of the Pro-Link iQ Hardware and Software User’s
Manual (available in portable document format (PDF) on the CD shipped
with your Pro-Link iQ).

2 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Downloading Software

Figure 2.1 Device Registration Screen

3 From the navigation list on the left, click Pro-Link iQ Downloads.

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 3


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

Figure 2.2 Pro-Link iQ Downloads Screen

4 Click on the application you wish to download (e.g., Caterpillar).

Figure 2.3 File Download Dialog

4 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Downloading Software

5 Click Save to save the file to your computer.

Figure 2.4 Save As Dialog

6 Save the file to the location of your choice (e.g., My Documents).

The following dialogs are displayed.

Figure 2.5 Status Dialog

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 5


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

Figure 2.6 Download Complete Dialog

7 Click Open Folder to open the folder to which you saved the file.

8 Locate the file you saved in the folder (e.g., Caterpillar_ACERT_v1_0.exe).

9 Double click on the file open it.

A .CAB file is copied to the Installation Files subfolder in your My Pro-Link iQ


folder under My Documents.

The following message is displayed.

Figure 2.7 Installation Complete Message

10 Click Finish to complete the installation of the software to your PC.

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- Downloading Software

Downloading Software from the CD

To download software from the CD:


1 Place the CD in the CD drive on your PC.

2 Depending on how your PC is configured, the folder for the CD may automat-
ically open. If the folder does not open, click My Computer on your PC
desktop.

3 Under Devices with Removable Storage, double-click Pro-Link iQ (drive


letter).

The drive letter will vary depending on how your PC is configured.

The following menu is displayed.

Figure 2.8 Installation Menu

4 Under Install iQ Software, select the software application you wish to install
(e.g., Allison Suite v1_0.exe).

Use the pull-down menu at the right of the display to make your selections.
When you click on a software application title, the installation automatically
starts.

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 7


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

The following dialog is displayed:

Figure 2.9 Installation Complete Dialog

5 Click Finish to continue.

The installation wizard copies the files to the Installation Files subfolder in
the My Pro-Link iQ folder on your PC.

The system takes you back to the Installation Menu (Figure 2.8) where you
can install additional applications or view product user manuals.

6 Click Exit to close the Installation Menu.

Once you have installed the applications of your choice, there are two methods
available to copy the application to your Pro-Link iQ:

• Copying the Application Using a USB Flash Drive (page 9)


or
• Copying the Application Using the Desktop Companion (page 13)

8 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Copying the Application Using a USB Flash Drive

Copying the Application Using a USB Flash Drive


If you do not have a USB flash drive, you can copy applications to your Pro-Link
iQ using the Desktop Companion utility. For instructions on using the Desktop
Companion to copy applications, see “Copying the Application Using the Desktop
Companion” (see page 13 of this document).

To copy the application using a USB flash drive:

1 Place your USB flash drive (also known as a memory stick) in the USB port
of your PC.

2 Click the Start button in the lower left corner of your screen.

3 Select Documents.

NOTE:
i Depending on how your PC is setup, you may not see the menu item Doc-
uments. If this is the case, skip to Step 4, next.

4 Select My Documents.

5 Double-click on the My Pro-Link iQ folder.

6 Double-click on the Installation Files subfolder.

7 Right-click on the application you want to copy to your Pro-Link iQ (e.g.,


Caterpillar ACERT v1_0.CAB).

8 Click Copy from the drop-down menu.

9 From the Desktop on your PC, double-click on My Computer.

10 Under the heading Devices with Removable Storage, double-click Remov-


able Disk.

11 Click Edit from the menu bar at the top of the window.

12 Select Paste from the drop-down menu.

The application is copied to your USB flash drive.

NOTE:
i .CAB files must not be copied to a subfolder on the USB flash drive.

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 9


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

13 Remove the USB flash drive from the USB port of your PC.

NOTE:
i To ensure safe removal of the USB flash drive, you may want to click on
the flash drive icon located in the taskbar at the bottom of your PC desk-
top. When you click on the green-arrow icon, the following pop-up
message appears:
Safely remove USB Mass Storage Device

Click on the message bar to safely close the USB flash drive.

14 Turn on your Pro-Link iQ.

NOTE:
i Make certain that you are not connected to a vehicle or the iQ will immedi-
ately begin to scan the vehicle.

Figure 2.10 Pro-Link iQ Main Window

15 Place the USB flash drive in the USB port on the top of your Pro-Link iQ.

10 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Copying the Application Using a USB Flash Drive

16 Click Admin.

Figure 2.11 Admin Window

17 Click Install Software.

Figure 2.12 Install Software Menu

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Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

NOTE:
i If you failed to insert the USB flash drive in the Pro-Link iQ, the following
message is displayed:
No available installation files found. Please insert CF card
or USB memory stick containing installation file(s) and the
press OK.

18 Select the file you copied to the USB flash drive in Step 12 of this procedure
(e.g., Caterpillar ACERT v1_0.CAB).

19 Click INSTALL.

20 Click OK to continue.

The system returns you to the Install Software menu (Figure 2.12).

21 Install additional software applications, or if you are finished, move on to the


next step.

22 Click BACK to return to the Admin Menu.

Now that you have successfully copied the installation files to the Pro-Link iQ, you
need to activate the software. For information on activating your software, you can
refer to either of the following documents:

• “Activating Your Software” in Chapter 6 of the Pro-Link iQ Hardware and


Software User’s Manual
• Quick Start Guide: Introducing Pro-Link iQ

12 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Copying the Application Using the Desktop Companion

Copying the Application Using the Desktop Companion


If you don’t have a USB A-B cable (required to connect the Pro-Link iQ to your
PC), you can copy applications using a USB flash drive (also known as a memory
stick). For instructions on using a USB flash drive to copy applications to the Pro-
Link iQ, please refer to “Copying the Application Using a USB Flash Drive” (see
page 9 of this document).

Before you can copy the application to your Pro-Link iQ using the Desktop Com-
panion, you need to install the utility on your PC.

NOTE:
i For more information on installing the Desktop Companion utility, refer to
“Using the Desktop Companion” later in this document. If you require addi-
tional assistance, please contact Customer Service at (800) 639-6774, or
you can e-mail them at the following address: support@nexiq.com.

To add the application to the Pro-Link iQ:

1 Navigate to the Desktop Companion main window.

Figure 2.13 Desktop Companion Main Window

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 13


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

2 Click on Add Application To Pro-Link iQ.

NOTE:
i You may see an error message if you have not updated the system bun-
dle. Refer to “Updating Your System Bundle” (see pg. 16 of this
document).

The Select Pro-Link iQ Application File dialog is displayed.

Figure 2.14 Select Pro-Link iQ Application File Dialog

3 Click on the application you want to copy to your Pro-Link iQ (e.g., Caterpillar
ACERT v1_0.CAB).

4 Click Open.

14 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Copying the Application Using the Desktop Companion

The following screen is displayed.

Figure 2.15 Installation Status Screen

A dialog is displayed indicating that the installation is complete.

5 Click OK to continue.

The system returns you to the Desktop Companion main window.

Now that you have successfully copied the installation files to the Pro-Link iQ, you
need to activate the software. For information on activating your software, you can
refer to either of the following documents:

• “Activating Your Software” in Chapter 6 of the Pro-Link iQ Hardware and


Software User’s Manual
• Quick Start Guide: Introducing Pro-Link iQ

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 15


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

Updating Your System Bundle


Prior to updating the system bundle on your Pro-Link iQ, you need to download
the required files to your PC. This procedure is the same as downloading a
software application (see “Downloading Software” on page 2 of this document).

The only difference in the procedure is that the .CAB files for the new system
bundle are copied to the System Bundle Files subfolder in your My Pro-Link iQ
folder.

For software applications, the files are copied to the Installation Files subfolder.

CAUTION:

ä You must download the .CAB files for the new system bundle prior to
updating the bundle using the Desktop Companion.

To update your system bundle:

IMPORTANT:

ä The following procedure assumes that you have already set up the Desk-
top Companion utility on your PC.

If you have not set up the Desktop Companion, you need to download the
necessary drivers and follow a few set-up instructions. Please refer to the
following document: Pro-Link iQ™ Companion Setup.
You can access this document from the Installation Menu (page 20,
Figure 2.18) on the CD. Just select Companion_setup.pdf from the list,
and the document opens for viewing.

1 Turn on your Pro-Link iQ, and use a USB A-B cable to connect it to your PC.

NOTE:
i Make certain that you are not connected to a vehicle or the iQ will immedi-
ately begin to scan the vehicle

2 Connect the USB A-B cable to the Pro-Link iQ.

3 Connect the other end of the cable to your PC.

If this is not the initial device installation and the Install New Hardware
wizard opens, try using a different USB port on your PC.

4 From the Admin menu on your Pro-Link iQ, select Connect to Remote PC.

16 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Updating Your System Bundle

5 From your PC desktop, click the Start button.

6 Select Programs 4NEXIQ 4Pro-Link iQ Desktop Companion


4Pro-Link iQ Desktop Companion.
The Pro-Link iQ Desktop Companion launches and connects to the iQ.

Figure 2.16 Desktop Companion Utility in a Connected State

The iQ displays the following message:

Connected to Remote Companion Application

7 On the Desktop Companion window, click Update System Bundle.

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 17


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

The following window is displayed.

Figure 2.17 Select Pro-Link iQ System Bundle File Window

8 Select the system bundle you want to download (e.g., ProLink iQ Bundle
v1_0_3.CAB).

9 Click Open.

The utility starts downloading the new system bundle to your Pro-Link iQ.

The Desktop Companion utility indicates that the installation of the new system
bundle is successful, and that your device (i.e., your Pro-Link iQ) will be restarted.

18 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Using the Desktop Companion

Using the Desktop Companion


The Pro-Link iQ Desktop Companion is a utility you install on your PC. It enables
you to manage the following:

• Pro-Link iQ applications
• Updates
• Reports
• Configurations

Once installed, the Desktop Companion utility creates a folder named My Pro-
Link iQ in the My Documents folder on your PC. Inside this folder are five
subfolders:

• System Bundle Files


• Installation Files
• Activation Code Files
• System Information Reports
• Report Files

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 19


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

How to Install the Desktop Companion


The Desktop Companion utility is provided on the CD that ships with the Pro-Link
iQ.

To install the Desktop Companion utility:


1 Place the CD in the CD drive on your PC.

2 Depending on how your PC is configured, the folder for the CD may automat-
ically open. If the folder does not open click My Computer on your PC desktop.

3 Under Devices with Removable Storage, double-click Pro-Link iQ (drive


letter).

The drive letter will vary depending on how your PC is configured.

4 The following menu is displayed.

Figure 2.18 Installation Menu

5 Click Install Desktop Companion to install the utility.

NOTE:
i If Microsoft ActiveSync is not currently installed on your PC, the installation
program will install ActiveSync prior to installing the Desktop Companion.

The Pro-Link iQ Desktop Companion Setup Wizard is launched.

6 Click Next to install the utility.

7 Read the Software License Agreement carefully.

20 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Using the Desktop Companion

8 Click I Agree.

9 Click Next.

Figure 2.19 Select Installation Window

You can install the Desktop Companion for just your use, or authorize use
for anyone who uses this computer. The default is Just me.

10 Click Next.

11 Click Next again to start the installation.

The Installation Complete window is displayed.

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 21


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

Figure 2.20 Installation Complete Window

12 Click Close to exit the setup wizard.

The Installation Menu is displayed again (Figure 2.18). You can do either of
the following from this menu:

• View Product Manuals — a portable document format (PDF) file is


opened, which enables you to view the document.
• Install iQ Software applications

Use the pull-down menu at the right of the display to make your selections.
When you click on a software application (e.g., Allison Suite v1_0.exe), the
installation automatically starts.

22 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Using the Desktop Companion

The following dialog is displayed:

Figure 2.21 Installation Complete Dialog

13 Click Finish to continue.

The system takes you back to the Installation Menu (Figure 2.18) where you
can install additional applications or view product user manuals.

14 Click Exit to close the Installation Menu.

Prior to using the Desktop Companion, however, you must download the neces-
sary drivers, and follow a few setup instructions. Instructions for setting up the
Desktop Companion utility can be found in Pro-Link iQ™ Desktop Companion
Setup.

NOTE:
i You can access this document from the Installation Menu (Figure 2.18).
Just select Companion_setup.pdf from the list and the document opens
for viewing.

You must follow the setup instructions in the above mentioned document prior to
making the Pro-Link iQ-to-PC connection.

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 23


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

Connecting Your Pro-Link iQ to Your PC


To connect your PC to the Pro-Link iQ you will need a USB A-B cable.

To make the connection:


1 Connect the cable to the port on the top of the Pro-Link iQ.

2 Connect the other end of the cable to a USB port on your PC.

3 From the Admin menu of the Pro-Link iQ, select Connect to Remote PC.

Figure 2.22 Pro-Link iQ Admin Menu

The Pro-Link iQ makes the connection to your PC, and the Desktop Com-
panion widow is activated.

NOTE:
i Prior to connecting, the Desktop Companion displays a “DISCON-
NECTED!” message

24 Downloading Your Pro-Link iQ Softare and Updating the System Bundle


- Using the Desktop Companion

Figure 2.23 Desktop Companion Displaying a Disconnected Message

Once connection to the iQ has been made, the Desktop Companion main menu
displays:

• The name given to the device


• Device serial number
• Currently installed system bundle version
The following screen displays:

Downloading Your Pro-Link iQ Softare and Updating the System Bundle 25


Chapter 2 • Downloading Your Pro-Link iQ Software and Updating the System Bundle

Figure 2.24 Desktop Companion in a Connected State

26 Downloading Your Pro-Link iQ Softare and Updating the System Bundle

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