Beruflich Dokumente
Kultur Dokumente
Presented to
The Faculty of Hospitality Management Department
MARINERS’ POLYTECHNIC COLLEGES FOUNDATION
OF LEGASPI CITY (ALBAY) INC.
Legazpi City, Albay
In Partial Fulfillment of
The Requirements for the Degree of
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
By:
September 2018
ii
APPROVAL SHEET
and project feasibility study entitled “BICOL SPICE TRAVEL AND TOURS,”
HOSPITALITY MANAGEMENT.
CYNTHIA A. DUKA, MM
VP for Academic Affairs
iv
EDITOR’S CERTIFICATION
This is to certify that this research and project feasibility study on “BICOL
_____________________________
Editor
v
ACKNOWLEDGEMENT
This research and project feasibility study will not be possible without the
help of the significant and cooperative individuals behind this endeavor who
supports them from the start till the end. The researchers would like to extend its
heartfelt gratitude.
Most of all, to the Mighty One, God Almighty, the Creator above, for giving
them the strength, knowledge, ability and opportunity to undertake this research
study and to persevere and complete it satisfactorily. Without His blessings and
feasibility study adviser, for her assistance and for sharing her knowledge to the
researchers.
To Mrs. Emily A. Dorol, for her advice and guidance given to the
for their accommodation in their good office in assisting the researchers about the
Raquel, John Alexis Flores, John Paul Esparrago, Jed Bahia, and Kent Ivan
the study.
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Lastly, the researchers would like to express their deepest and sincere
gratitude to their family for their continuous and unparalleled love, help and
support.
The Researchers
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EXECUTIVE SUMMARY
BENEFICIARIES : Legazpeños
RETURN OF INVESTMENT : 6%
Vision
public and create a tremendous growth in the tourism industry and to become the
Bicol’s leading tour operator that provides excellent and innovative travel services
to our guests.
Mission
To make the Bicol Region the top most visited place in the Philippines;
To help the tourism in promoting the beauty of the Bicol Region has to offer;
Goals
To create an impact to every tourist who will avail the service offered by the
business;
Objectives
To promote the Bicol Region among the different regions in the Philippines;
A. Market Study
Nowadays almost all people are fond of travelling. They seek for
adventures, visit and discover natural and new destinations such as seas,
lakes, rivers, mountain ranges and so on. They love to know new cultures
Bicol Spice Travel and Tours main objective is to satisfy and give the
needs of the tourists or travelers, with high quality of the agency and service
that promotes a new and preserved places. It will help the Bicol in boosting
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the tourism. The establishment also provide a DSLR camera, Go Pro Hero
B. Technical Study
City. The business is open eight (8) hours a day to cater the tourist who
need assistance in their travel. The office space is 75 square meters and
will be rent for 10,000.00 and will increase 8% annually. The location will be
were computed.
organization. Each position will have its duty and responsibilities for the
D. Financial Study
The financial feasibility of Bicol Spice Travel and Tours shows the
itemized and exactly to be balanced. Tools for data analysis such project
position and financial analysis were used to present the financial study
E. Socio-Economic Study
community, tax
contribution for the government and for the environmental friendly, applying
the segregation with regards to the waste materials while operating the
business. The business will also generate employment and improves the
TABLE OF CONTENTS
PAGE
TITLE PAGE i
EDITOR’S CERTIFICATION iv
ACKNOWLEDGEMENT vi
LIST OF TABLES xv
Target Market 4
Demand Analysis 5
Supply Analysis 7
Sales Forecast 11
xii
Marketing Strategy 13
Service Specification 19
Recreational Services 19
Recreational Tools 52
Office Supplies 63
Cleaning Supplies 64
Business Logo 65
Utilities Requirements 73
Gantt Chart 75
Type of Organization 77
xiii
Organization Structure 77
Project Cost 92
Financial Assumption 97
Financial Statements 98
Government 104
Community 104
Environment 104
BIBLIOGRAPHY 105
APPENDICES 107
LIST OF TABLES
TABLE PAGE
1 Target Consumers 4
11 Sales Forecast 12
13 Product Costing 37
14 Living Source 42
16 Recreational Tools 52
20 Office Supplies 63
xv
21 Cleaning Supplies 64
22 Utilities Requirement 73
23 Gantt Chart 75
24 Manpower Compensation 89
25 Fringe Benefits 90
26 Project Cost 92
LIST OF FIGURES
FIGURE PAGE
1 Sample Flyer 14
3 Tarpaulin 1 16
4 Tarpaulin 2 15
5 Biking 17
6 BMX Biking 20
7 Skateboarding 21
8 Roller Skating 22
9 Golfing 22
10 Trampolining 23
11 Mini Archery 24
13 Moving Bull 25
14 Horseback Riding 26
15 Zorbing Downhill 26
16 Obstacle Course 27
17 Bumper Cars 28
18 ATV Riding 29
19 Inflated Playground 29
20 Wave Pool 30
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22 Jet Skiing 32
24 Food Offer 36
31 Food Kiosk 71
32 Vending Machine 72
33 Parking 72
34 Picnic Ground 73
36 Organizational Chart 77
xviii
LIST OF GRAPHS
GRAPH PAGE
1 How often People Visit Eco-park and Recreational Center 6
Monthly
xix
LIST OF APPENDICES
APPENDIX PAGE
A Outgoing letter 107
D Formulas 112
F Documentation 118
SECTION I
MARKET STUDY
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Nowadays almost all people are fond of travelling. They seek for adventures, visit
and discover natural and new destinations such as seas, lakes, rivers, mountain ranges
and so on. They love to know new cultures other countries may have. It’s always
interesting to discover new things and other ways of life, to meet different people, make
friends and taste different food. It’s common knowledge that travelling is a key to
understanding other cultures and a wonderful opportunity to learn more about the world
. A thorough study has been made that traveling is the best way to empty your
wallet but will fill your heart. This will help you understand that life isn’t long to stay in one
Bicol Spice Travel and Tours can offer the best and unique packages for the
demanding travelers in different places at a very affordable prices. An amazing trip where
they can feel the best out of town experience through experiencing the service which
caters a new and unfamiliar places. The agency can render what the tourist are looking
Bicol region is one of the most visited because it has more tourist destinations and
has an amazing scenery. Consisting of six provinces namely Albay, Camarines Norte,
Camarines Sur, Catanduanes, Masbate, and Sorsogon where it has the best destination
for judicious and demanding guests. The Bicol Spice Travel and Tours will take guests to
unknown yet at a very interesting and accommodating places. The guests will love to
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treasure more memories through adventure and outside the house relaxation. Having an
agency that caters to a new destination will help the province in boosting the hidden
paradise of Bicol.
Bicol region place inhibited by hospitable people. Its growth rate in tourism is
because of its lot of tourist destinations. Legazpi City, for example, has a lot of investors
investing to business service in an ideal place to boost up sales, especially now that Albay
province is ready for any accommodations due to the International Airport. Thus, it can
Bicol Spice Travel and Tours is a unique form of agency because of the services
offer. Many people are looking for a new places and discover more exciting adventures.
That’s why this agency caters destinations that are not well-known places because there
are places that are very well known yet already polluted, what they need is a new, quiet
and reserved places. This establishment will help in boosting the tourism industry in Bicol
region through introducing different tourist attractions and the target consumers to
discover more beautiful hidden places. As of these days, scenery is now booming as well
as its stunning experience in some itineraries such as adventures and other activities here
in Bicol. This agency has different kind of destinations that guests will surely love. It
covers,
In this study, the proponents are introducing new places to treasure and love.
4
The Service
Bicol Spice Travel and Tours main objective is to satisfy and give the needs of the
tourists or travelers, with high quality of the agency and service according to their
requirement and satisfaction, making them special and meeting their standards. Bicol
Spice Travel and Tours is an establishment that promotes a new and preserved places.
It will help the Bicol in boosting the tourism. The establishment also provide a DSLR
camera, Go Pro Hero 5, and a Drone for the guest’s perfect picture shot.
Target Market
The target market will be categorized from age of sixteen to sixty-four (16-64) years
old.
Table 1
Target Consumers
Profession Percentage
Professionals 28%
Students 72%
Total 100%
Sex Percentage
Male 62%
Female 38%
Total 100%
*Based on survey
The table shows the target market of the Bicol Spice Travel and Tours that includes
avail the offers of the agency because they have the capability to avail the services and
have the willing to spend time on vacation and to be relax while on a vacation trip.
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Demand Analysis
travel agencies that offer services to clients who’s looking for leisure. A travel agent, sells
Table 2
Historical Data of Population in Legazpi
Legazpi. The growth percentage will become the basis of projection for the entire
population of Legazpi.
Table 3
Projected Demand in Population of Tourist in Legazpi City
The table 3 shows the target population of the business wherein there is 95% of
demand rate and the researcher assume 40% of the target who are capable to avail the
services of Bicol Spice Travel and Tours. The total population was multiplied from the
capable rate that resulted to target population. This will determine the realistic potential
Table 4
Target % of Total
Year Frequency
Population Willingness Demand
2018 78,042 97% 1 75,700
2019 79,182 97% 1 76,806
2020 80,338 97% 1 77,928
2021 81,510 97% 1 79,065
2122 82,700 97% 1 80,219
*Based on the survey
The table above shows the demand of Bicol Spice Travel and Tours where it
shows an 97% willing to avail the tour packages of the business and highest frequency
Supply Analysis
The table below shows the recognized competitors of Bicol Spice Travel and
Tours. The researchers conducted a survey in the three establishments. The competitors
gave the reliable information about their customers. Therefore, it can contribute to the
Table 5
Annual Supplies of the Competitors
The table shows the daily, weekly, monthly and annual average of customers that
Table 6
Projected Annual Supply of Competitors
The proposed business will open from 10 o’clock in the morning to 9 o’clock in the
evening from Monday to Sunday. Bicol Spice Travel and Tours is located at Ayala Malls,
Legazpi City.
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Table 7
Projected Service Volume of Bicol Spice Travel and Tours
The table 7 presents the projected service capacity, the proponents made an
assumption of increase of 1% yearly to get the safest number of service volume, which is
needed for the computation to get the demand and gap analysis of Bicol Spice Travel and
Tours.
The table shows the demand and supply gap analysis of Bicol Spice Travel and
Table 8
Demand and Supply Gap Analysis
Table 8 shows the difference between the demand and supply which is resulted
the demand and supply gap. Market share is service capacity divided by demand and
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supply gap. Demand and supply gap analysis is computed to identify the proposed
Table 9
Yearly
Market
Competitors Average Sales
Share
Customers
7 Diamond Travel and
1,680 41%
Tours 420,000
SamMell Travel Agency 5,040 360,000 35%
Lucky Quest Travel and
3,360 24%
Tours 240,000
Total 1,020,000 100%
Sales Forecast
Table 10 shows the projected sales volume of the business in the next five years.
As the service volume increases by 5% yearly, the service charge prices also increase.
Table 10
Summary of Projected Sales Forecast of
Bicol Spice Travel and Tours
Table 11
Sales Forecast of Bicol Spice Travel and Tours
Percentage of Number of
Service Provided Price Daily Weekly Monthly Yearly
Willing to Avail Costumer
The table 11 shows the number of capacity and customers of Bicol Spice Travel
and Tours per day and the percentage of clients that wants to avail the packages of the
business and the additional services being offered. The percentage of willingness to avail
Marketing Strategy
Bicol Spice Travel and Tours main objective is to satisfy and give the needs of the
tourists or travelers, with high quality of our agency and service according to their
requirement and satisfaction, making them special and meeting their standards.
sustainable competitive advantage. It will identify the different ways you can talk to your
customer and concentrate on the ones that will create most sales.
The marketing strategies are functional strategies, and are based on the goals of
the business. In a small business, the focus must be on communicating the value
Social Media
Social media is the used of social media platforms and websites to promote the
agency which is Bicol Spice Travel and Tours. Market research can be a costly and time-
intensive process. However, many businesses have begun to turn to social media as a
cost-effective and in-depth tool for gaining insights into their customers, market, brand
appearance and other important market research aspects. The keys to utilizing social
media for market research are to understand the benefits and creating a proper research
plan. Through social media many millennials will know this agency.
Printing Advertisements
When people pick up a printed piece, they’re more engaged in and receptive to
what they’re reading. People seek the story they read for content. They slow down, focus
on what they’re reading, including the ads, which they appreciate as adding to the
experience.
Print media makes such an impression on readers that what we read is more easily
stored in our brains. Because we are learning back when we’re reading ink on paper,
we’re more immersed, and more likely to absorb and retain the information, including the
Accreditation
DOT – The Bicol Spice Travel and Tours will coordinate to Department of Tourism
advertisement of the government like the slogan “It’s more fun in Legazpi”.
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Tarpaulin 1
Figure 1
Tarpaulin 2
Figure 2
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TECHICAL STUDY
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through the study of past market data, primarily price and volume. It is also an excellent
tool for both troubleshooting and long-term planning. It can serve as a flowchart of how
products and services evolve and move through business to physically reach the market.
Service Specification
This agency is for everyone who loves to travel and explore unknown yet
interesting places. The Bicol Spice Travel and Tours is located in Legazpi City. The
business is open eight (8) hours a day to cater the tourist who need assistance in their
travel.
The Bicol Spice Travel and Tours offers affordable packages. The itineraries are
perfect for the people who seek to relax, unwind, travel and experience the hidden
paradise of Bicol. The travel agency focuses mainly in Bicol which consists of six
provinces namely Albay, Camarines Norte, Camarines Sur, Catanduanes, Masbate, and
Sorsogon. The business offers 5 different itinerary packages that the client can freely
choose their route. Four days is the maximum of the packages and three days is the least.
The Bicol Spice Travel and Tours will make sure to satisfy and give the needs of
the tourists or travelers by meeting their standards. The business will provide a DSLR
camera, Go Pro Hero 5, and a Drone for the guest’s perfect picture shot with a
photographer and a tourist guide that will give the traveler not just everything but also
availed by the tourists. This figure is included in the brochure which will be shown to the
Albay
Farm Plate
Figure 5
It has the feel of a barnyard with the farm animals and birds in sight. The spot may
aim to cater to weddings, company events, camping activities to name a few. This place
is a good respite from the dizzying city life as the spot is located in few minutes snap from
rainforest. Together, they occupy slightly more than 10 hectares. Trails through the
forest lead to a private beach with a coral reef offshore. Mirisbiris is for those who want
to escape the hustle and bustle (and pollution!) of cities, but who don't want the
environment, with some cultivated patches as well, and a delightful Center building.
Figure 7
meter of kawayang tinik (Bambusa blumeana) plantation, the 8,525-square meter gene
Hill, a 236-meter high peak in Barangay Tuburan developed by Rep. Gonzalez as a tourist
destination that provides calm winds, fresh air and a panoramic view of Ligao City and
beyond. Its summit forms a crater resembling a huge Chinese cooking wok ("kawa" in
Sorsogon
Figure 8
Balay Buhay sa Uma Bee Farm is a combination of a resort, bee farm and
restaurant located in a verdant area in Sorsogon. There is a cold spring for those who
want to escape the summer heat. The spring is located at the farther end of the bee farm
enabling the visitor to pass thru the scenic view of the bee hives located on both sides of
the trail. For dining, a pavillion built with bamboos, wood and native materials offer healthy
options consisting of Bicol dishes such as "pinangat", steamed "kirawan" and boiled
Bulusan Lake
Figure 9
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Bulusan Lake's landscape is lush, its surroundings quiet except for the occasional
rustling of leaves, the gentle paddling from canoes, and the distant chirping of birds.
Locals can also be seen fishing in the lake, which is about 20 meters (60 feet) deep.
aqua cycles, which cost about P100 to P125 per person. Beyond the lake are several
waterfalls, springs, and hiking trails, trips to which can be arranged at the cooperative's
office.
BUHATAN RIVER
Figure 10
Buhatan River is an eco-adventure tour with the river cruise being its highlight
activity. Experience lounging on a raft with cushioned seats as it gets pulled by a small
boat downstream. The lush mangrove vegetation dominates the scenery with the
occasional bird sighting. On-board, local snacks are served an interesting mix of local
treats, which includes pili nuts, cassava and taro chips, and a fresh serving of cold
lemongrass juice. The tour covers 3.9 kilometers per way, and this slow-paced journey's
destination is the floating bamboo restaurant at the mouth of Sorsogon Bay. Doing so
allows guests to experience in one go the river scenery in broad daylight, a gorgeous
Figure 11
Mt. Bulusan featuring panoramic views of the mountains, providing the perfect retreat into
nature. The stunning outdoors is surrounded by dense vegetation, virgin forest with a
flowing river. The infinity pool itself is huge. It has a shallow and deep end. The water is
a beautiful deep blue. It’s very cold and refreshing even under the punishing sun. The
secret to the water’s cold temperature is its source. It comes directly from the mountains
nearby. There are also ATVs for rent, parked beside the lounge area. Golf carts are also
available, but it’s not for rent and guests are not allowed to drive them. Only the personnel
can man the golf cart. It serves as transportation service for the guests and their luggage.
Figure 12
Established in the year 1600, Casiguran was the first missionary parish of Sorsogon.
When the Spaniards first set foot in this part of Luzon in the 1570s, Casiguran was
considered as their center of Kabikolan. Casiguran Municipal Hall is one of the popular
Figure 13
Considered as one of Bicol's oldest churches, they call it St. Joseph Church which
is now popularly known as Barcelona Church it is a century-old church that was built by
Spanish friar from the Franciscan order in 1874. Using just the slabs of stones taken from
the sea and put together using egg whites mixed with lime and coconut wine, it is perhaps
restorations, the original walls including the bell tower are still intact. While it’s pretty in
itself, basking on emerald fields & sun-kissed beach lines it only captures passing-by
tourists coming from both ends. And visitors only stay for an hour at most only to see the
church of St. Joseph, the Presidencia ruins & quick photo-ops at the marquee. It’s a
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beautiful place for a breezy stopover. You can run to the beach for a quick dip or enjoy local
Camarines Norte
Figure 14
The main feature of our resort is the fresh flowing water in the river. It is cool and
refreshing. You will truly enjoy and be closer to nature when you go here. Club Noah is
thriving to restore its old beauty and give our clients a better experience.
Mahabang Buhangin
Figure 15
23
Mahabang buhangin is one of the best tourists’ spots in Camarines Norte very
known to beach lovers and backpackers. The kilometers long stretch of powdery white
sand beach and crystal-clear waters add up serenity and simplicity gained its reputation
as one of the best pristine beaches in the country. The green hills and trees make the
perfect ambiance of the beach. Beach camping is an ideal thing to do but to save from all
the hassle, Waling-Waling Eco-Village situated on the beach offers food and
accommodation packages.
Camarines Sur
Figure 16
You can experience a little taste of Baguio here in Hibiscus Camp, it is located in
Tigaon, Camarines Sur. This place will give you a feeling of serenity and relaxation. It
has outstanding scenery and if Mayon likes you, it will give you a peek of its peak from a
far distance. You can’t go wrong in going there. You will be mesmerized by the sheer
beauty of nature! This is also near Deer Farm and Consocep Falls. There’s a twenty
SONRISA FARM
Figure 17
Sonrisa is a Spanish word that means smile. And people who enter the farm always
have this beautiful curve on their faces, that’s why the owner of the farm, Ms Cherry Lo,
Sur. Sonrisa Farm is a lush slope of greeneries graced by beautiful sunrises to welcome
indigenous plants, high-value crops and livestock grown naturally - free from harmful
pesticides and synthetic feeds - integrated to uphold sustainable farming and healthy
living.
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nature lovers and adventurers as this rugged land is filled with many idyllic locales that
one can explore and enjoy right in the heart of nature. Those enchanting waterfalls is
stands at an impressive 40 feet and has a concrete winding stair, swimming areas below
the waterfalls, foot bridges and pathways, cottages, a plant nursery and campaign
grounds.
Figure 19
Dive into the world of new discoveries and lasting memories at Caramoan resort.
A hidden paradise ready to welcome the tourist in stunning escape, this Tugawe Cove
Resort will tourist a vacation that will be remember. The soft sounds of the mildly crashing
waves and the soothing hums of the birds will welcome tourists. With nature’s finest in
the backdrop, the first moments in the resort will already take you to serenity.
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Catanduanes
Figure 20
formation blessed with crystal clear blue-green water filled with corals and fishes. It's a
perfect haven for photographers and nature lovers alike. Its name was derived from the
species of seashells abundant in the lagoon. However, true to its word "Tuwad-tuwadan"
meaning to stumble and fall, you'll have to make an extra effort to get there, either by
climbing over cliffs and stumbling down on grassy pavements. It's a perfect spot for
swimming.
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HIYOP HIGHLANDS
Figure 21
Hiyop Highlands is now a must-see place. It is a 25-minute rough road drive from the
town proper and is best during sunset from 4 pm until it is finally set and during clear
Figure 22
Cagnipa is a good way to cap off a tour around the northern part of Pandan. From
the hills, you can see the white-sand Cagnipa Beach and Carangyan Beach, as well as
Hiyop Point. You can walk down a flight of concrete stairs and take a dip (or go for a cliff
Nupa Green Lagoon of Gigmoto, Catanduanes. If you’re the type of traveller who avoids
the crowd, this spot is perfect for you. Enjoy its serene and tranquil ambiance while
watching a petite marine life in the natural pool- only for free.
PATAG ISLET
Figure 24
Cagraray Island also known as “Patag Island” is located in Brgy. Cagraray in the
town of Bato, Catanduanes. The word “Patag” is a Tagalog/Bicol dialect meaning flat.
From afar, you will see Cagraray Island with white sand surrounded by some rocks and
boulders.
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SOBOC COVE
Figure 25
Soboc Cove for nature lovers and mountain hikers is the Mount Cagmasoso which
is the highest mountain peak in the island that offers a spectacular view from the
top. Treat your eyes with the breath-taking panoramic view of Soboc Cove as its
whole stretch continues to captivate local and foreign visitors with its idyllic allurement.
Linampawan Falls
Figure 26
Pandan is more than nature, sea, sand and sun. It is also a home with the most
scenic and dramatic waterfalls. One of the most prominent is the Linampawan Falls
situated in Brgy. Tokio, Pandan. Linampawan falls is a sight to behold because it can
marvel not just at its clear cascades but at mountain draped in lush forests surrounding
its green and deep natural pool. After a long trek going on this marvelous and mysterious
fall, you can have a rejuvenating relaxation by simply dipping on its cold water and
Masbate
ANIMASOLA ISLAND
Figure 27
Animasola is part of Burias group of Islands. The island is known for its rock
formations similar to Biri Island, and its natural pool. Know to its amazing rock formations
and natural pool. Animasola is one of the islands you can visit when you're in Burias. The
water is clear and clean. There's a lot of instagrammable spot beside of the rock
formation.
DAPA ISLAND
Figure 28
31
Dapa Island is located in San Pascual, Masbate. The island is small surrounded
by rock formations. It is like human-made and perfectly shaped like an ancient sculpture
with big pillars Dapa Island is sometimes called as the “Snake Island” because of its
naturally shaped cave and rocks which are believed to be the home of some sea snakes.
A trip to Dapa Island will not be complete without climbing and experiencing the top of the
island’s huge rock formation. It was some kind of’ challenge to do some of rock climbing
but once you get to the top, it was worth it. The view of the sea was just enough to give
you the needed relaxation. Plus, the sea breeze was soothing. It’s not every day that you
TINALISAYAN ISLAND
Figure 29
trip, you'll see a long white sand bar surrounded by clear emerald waters.
Previously covered in red Talisay trees, Talisayan Island offers the same pristine waters
with the addition of a few tables for picnics and family gatherings. Climb up the hill and
have your photo taken with a breath-taking view of the Philippine Sea.
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can over view the City of Masbate with a wonderful scenery of mountain and sea. It is a
very nice side trip that ought to be added in your itinerary. You can also opt to stay
overnight here and breath-in the amazing views of the province from the hilltop as you
Figure 31
Porta Vega Beach Resort is known to locals of Dimasalang Masbate as a venue for
family get-aways, reunions and even for the simple cause of wandering. You will enjoy
the scenic view of the ocean and experience the beach side and fresh water of the sea.
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LA MANOK ISLAND
Figure 32
La Manok Island is a hidden, unspoiled and undiscovered island between Cebu and
According to the native people, the name came from the islands’ figure. From a far, it
looks like 2 chickens (manok) facing each other. They said, one is the cock and the other,
the hen.
Figure 33
Halea Nature Park in Ticao Island is one of the precious jewels in Masbate that you
would just want to keep to yourself forever. Halea National Park boasts of its giant Mantra
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Rays, numerous, diverse aquatic wildlife and its very laid-back, secluded and lovely
scenery.
Figure 34
Lapus Lapus Islet is located in Monreal, Masbate. It is a small community that has
Pricing
Table 12
Tour Package A
Day 3
Whole day Animasola Island, Dapa Island, Ernest Point,
Island Hopping Tinalisayan Island
Day 4
Table 13
Tour Package B
Table 14
Tour Package C
Albay – Catanduanes
(3 days & 2 nights)
Php 5, 350.00
Day 1
8:00 – 10:00 Bambusetum at Kawa-kawa
10:00 – 11:00 Mirisbiris
11:00 – 12:00 Lunch Time
12:00 – 4:00 Travelling to Catanduanes
4:00 – 5:00
Marem Pension House
(overnight)
Day 2
WHOLEDAY Tuwadtuwadan Blue lagoon, Hiyop Highlands,
ISLAND Cagnipa Rolling Hills, Macailao Beach, Nupa
HOPPING Green Lagoon
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Day 3
8:00 – 12:00 Travelling back to Legazpi
12:00 – 1:00 Lunch Time
1:00 – 2:00 Souvenir shopping
Airport or Terminal Transfer
Table 15
Tour package D
Masbate Tour
(4 days & 3 nights)
Php 6, 500.00
Day 1
Day 2
Day 3
Day 4
38
Table 16
Tour package E
Catanduanes Tour
(3 days & 2 nights)
Php 7, 500.00
Day 1
Travelling to Virac, Catanduanes & check inn @
7:00 – 11:0
Rennel’s travelling Inn
11:00 – 12:30 Patag Islet
12:30 – 2:00 Nupa Green lagoon
2:00 – 5:00 Soboc Cove
5:00 – 7:00 Going back to hotel
Day 2
7:00 – 9:00 Travelling to Pandan
Hiyop Highlands, Cagnipa Rolling Hills, Tuwad-
9:00 – 5:00
tuwadan, Blue Lagoon, Macailao Beach
5:00 – 8:00 Going back to hotel
Day 3
8:00 – 9:00 Check- out
9:00 – 11:00 Souvenir shopping
11:00 – 3:00 Travelling back to Legazpi
Airport or Terminal Transfer
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Service Process
Assisting the
Arrival of the guest to choose Customer
the
guest service/packag Assistance
es they want
Application of
Full payment
service
process of the business of how the guest will experience when the guest avail the
service. With proper design and construction, it communicates the steps in a process
very effectively and efficiently. Service flow chart is for the customer to make them
Guest will be fetching up by the tourist guide and will lead them to the office of
the agency.
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The agency will be assisting the guest to choose the best packages that they
want to avail from the Bicol Spice Travel and Tour agency. The package that will enjoy
and experience the best adventure they ever had on their vacation.
Customer Assistance
The Bicol Spice Travel and Tour will make the stay of the guest memorable and
will make sure to give the best service to the guests. This agency will provide the
Down Payment
When the guest already chooses their package that they want to avail, the guest
will have to pay the down payment, for the reservation of their itinerary.
The agency will discuss the rules and regulation of the business to the guests, so
that the guests are aware of the dos and don’ts and for them to be guided and prepared
to any emergency happen in their tour. The guests shall obey the rules and regulations
The agency will provide a letter and waivers which the company and the guest
are both agreed to the rules, regulation and terms that the agency have been
discussed. Also, for the assurance of the agency that the guest is willing to follow their
Full Payment
The guest is required to pay the remaining balance and the other expenses while
Table 17
Electric Fans is a
machine that
executes wind to
give air to the people 2 1,275.00 2,550.00
using it.
Electric fan
Television is
equipment with a
screen that receives
and produces
images and sounds
1 15,700.00 15,700.00
that gives the
viewers the interest
to watch any
Television television programs.
42
Personal Computer
in which the
receptionist used to
3 14,500.00 43,500.00
keep the guests and
establishment’s data.
Personal computer
Printer is a machine
use for printing
documents and 2 8,500.00 17,000.00
photographs.
Printer
A fluorescent lamp,
or fluorescent tube,
is a low-pressure
mercury-vapor gas- 5 1,315.00 6,575.00
discharge lamp that
uses fluorescence to
Fluorescent Lamp produce visible light.
A GoPro is a small
camera the takes the
best qualities of
point-and-shoots and
camcorders and
2 19,950.00 39,900.00
packs them into a
rugged frame that’s
smaller, waterproof,
and virtually
GoPro
indestructible.
A digital single-lens
reflex camera is a
digital camera that
combines the optics
and the mechanisms
of a SLR
2 23,900.00 47,800.00
camera with a digital
imaging sensor, as
DSLR opposed to
(Digital Single-Lens Reflex) photographic film.
43
Telephone is a
system use for
communicating with 3 2,499.00 7,497.00
the guest over a long
distance.
Telephone
Card Machine is
device used access
card payment to 1 8,075.00 8,075.00
make electronic
moneys transfer.
Card machine
2 265.00 530.00
It is a device that
performs arithmetic
operations on
Calculator numbers.
Generator is a
machine that
supplies electricity
1 25,621.68 25,621.68
used as a backup in
terms of emergency
brownouts.
Generator
Fire Extinguisher is
an equipment used
to control and
extinguish the fire 1 2,500.00 2,500.00
and often in
emergency
circumstances
Fire extinguisher
Water dispenser
used to cool and 1 3,800.00 3,800.00
dispense water.
Water dispenser
Table 18
Receiving Table
Chair
Painting is an artwork
applied directly on a wall,
3 480.00 1,440.00
used as additional design
to the firm.
Paintings
Wall Clock
Vase is an open
container. It is used for
decoration, and they are 3 280.00 840.00
often used to hold
cut flowers.
Flower Vase
Table 19
Cleaning Supplies
A trash can is a
large round
container which
4 330.00 1,320.00
people put their
trash and
garbage.
Trash Cans
A spin mop is
made up of
yarn or piece of
cloth. It is used
1 600.00 600.00
for cleaning the
floor that is
soaking up with
a liquid with
Spin mop
detergent.
Soft broom is a
cleaning tool
that is use for
2 120.00 240.00
sweeping the
floor.
Soft broom
48
A
feather duster is
an implement
used
for cleaning. It 2 99.00 198.00
is made up of a
wooden-dowel
handle and
Duster cleaner feathers.
Polish Cloth is a
material use to
make the
4 35.00 140.00
equipment
shiny and to
Polish cloth make it clean
Air freshener is
a substance for
making the air 1 180.00 180.00
in a room smell
fresh or clean.
Air freshener
Table 20
Office Supplies
Business Logo
the business and it creates a visual symbol that represents the business. A good logo can
build loyalty between business and customers, establish a brand identity, and provide the
professional look.
Business Logo
Figure 36
Building Facilities
Bicol Spice Travel and Tours is located at the Capantawan, Legazpi City. The
office space is 75 square meters and will be rent for 10,000.00 and will increase 8%
annually. The location will be improved for the needs of staff and guests. The office work
place will be set for the Manager and the Receptionist as well. There will also a waiting
place established for the guest while they’re deciding on what package they will choose.
50
Business location
Location is the physical space where the business exists. The location of
a business can affects many aspects of how it operates, such as total sales and how
costly it is to run. A business needs to decide on the best location considering factors
such as customers.
Map
Figure 37
Floor Plan
A drawing that shows the design of a building or room as seen from above and
used especially for planning effective use and arrangement of furnishings. Architects
use floor plans to show what a room or building will look like.
51
Floor Plan
Figure 38
Business Perspective
Exterior Perspective
Figure 39
52
Exterior Perspective
Figure 40
Interior Perspective
Figure 41
53
Interior Perspective
Figure 42
Table 21
Particulars Price
Concrete Works 163,220.00
Masonry Works 9,840.00
Doors, windows and Glass
73,950.00
Panel
Electrical Works 213,000.00
Painting Works 221,000.00
Utilities Requirements
The table below show the monthly and annually utility expenses of the business.
It is computed in monthly and multiplied by 12 to get the annual consumption. The utilities
required in the operation of proposed business includes APEC for the electricity supply,
Legazpi Water District for the water supply and Bayantel Telecommunications as part of
Table 22
Utilities Requirements
Power Supply. APEC (Albay Power Electric Corporation) will be the distributor of
the travel agency in Legazpi. The agency needs a power supply for everyday use,
because there will be some appliances that is needed to cater the needs of the guests
Water supply. Since the business will be open eight hours a day, it is important for
the office to have a water supply for the bathroom and for the needs of the
Telephone & Internet connection. It is important inside the agency to have these
kinds of connections to communicate to the clients who can’t come to the office. These
connections make it easier for the guests/clients to make any reservations faster.
55
Fuel Consumption. It will be used for the automotive vehicle that is provided by the
business agency. Since this travel agency caters a service that will bring the
waste from its final disposal. The waste must be properly disposed to avoid contamination
and also to create no harm to the environment. It helps to the environment clean and
green. The proposed business will provide trash bins for biodegradable and non-
biodegradable and recyclable items. Containers will be collected ever closing time for the
sanitary purposes.
Collection
Segregation
Biodegrable & Non Biodegrable
Disposall
Waste Disposal Chart
Disposal Flow
Figure 43
A complete action of monitoring the proper waste disposal will be done to ensure the
garbage and waste of the firm are appropriately disposed. Once the trash bins are
already full, it will be collected and placed in a large container for the segregation
process.
56
Gantt chart
The researchers presented the calendar of the business on how it was plan and
accomplish in certain period of time. Based on the chart below there will be eight months
Table 23
Gantt Chart
2017 2018
Activities Jun. Jul. Aug. Sept. Oct. Nov. Dec. Jan. Feb.
PFS
Sourcing of Capital
Site improvement and
preparation
Business Registration
Purchasing of tools and
equipment
Hiring and Training of
Manpower
Promotion
Actual Start of Business
Operation
SECTION III
Type of Organization
Bicol Spice Travel and Tours will be a Sole Proprietor type of business
organization. It will be managed by the owner, the one who will control the business and
the legally accountable of the financial aspects of the business including the loans and
debts. The profit will be all for the owner, the assets is owned by the proprietor same as
the debt. The manager will take control of the entire business and directed decisions to
be followed by the subordinates and will receive all the profits earned
Owner/Manager
Receptionist
Photographer
59
Organizational Chart
Figure 44
General Manager
coordinating, staffing, organizing, decision making and manage and direct overall
operations and all administrative in the business. A major part involves leading and
Qualifications:
success.
Receptionist
Qualifications:
Should know how to receive payments by cash, credit card and checks;
Travel Agent
A travel agent’s job is to offer advice on destinations, plan trip itineraries, and
make travel arrangements for clients, book reservations for travel, hotels, rental cars,
and special events, such as tours and excursions. Tell clients about what their trip will
Qualifications:
Knows how to plan and arrange tour packages, excursions and day trips;
Tour Guide
Tour guides are responsible for helping people to visit unfamiliar areas, gives
direction, information to the client and explain interesting things in a place. They are in
charge to check the prior needs of the clients before and after the departure.
Qualifications:
language skill;
Photographer
Photographers are artists with the camera, using a blend of technical skills and an
artistic eye to take pictures of people, places, landscapes, food, and etc. Today's
photographers are almost all digital, no longer using traditional film cameras.
Qualifications:
Must have excellent technical skills, using digital and non-digital cameras
Must have excellent technical skills, using digital and non-digital cameras
Must have the ability to work under pressure, juggle workload and meet
deadlines.
Cashier
other than financial institutions. Cashiers are tasked with processing debit cards and
making credit card transactions, either with the general public or during transactions
with employees.
62
Qualifications:
service;
Security Guard
Two (2) persons needed in this position. Security officer is a person who is paid
to protect property, assets, or people. Security guards prevent risks and deter crime,
watch out for looming danger, and report any crime they may encounter.
Qualifications:
Janitor
Janitors maintain the cleanliness of the building or office. Duties may include
Qualifications:
Table 24
Manpower Compensation
them the right incentives and insurance. The monthly salary is computed into 26 working
Table 25
Fringe Benefits
Project Cost
The projected cost is based on prior sales numbers and anticipated increase in
expense.
Table 26
B. Working Capital
Salary Expense 172,770.00
Fringe Benefits 18,074.40
Utilities Expense 79,785.80
Office Supplies 6,360.00
Cleaning Supplies 2,908.00
Rent Expense 10,000.00
Advertising 2,500.00 292,398.20
C. Pre-operating Expense
PFs 5,500.00
License and Permits 4,254.00
Business Registration 500.00 5,120,585.00
Table 27
Particulars Fees
Assessor’s Land Tax Clearance 50.00
Mayor’s Permit 400.00
Business Sticker 50.00
Business Plate 250.00
Garbage Charges 400.00
Fire Clearance 50.00
Health Card 1,920.00
Health Clearance 50.00
Sanitary Permit to Operate 184.00
Fire Safety 280.00
DTI Business Name 500.00
Total 4,134.00
The following lists shown in table are given by the City Hall of Legazpi City for
Bicol Spice Travel and Tours. The table shows the total amount to be paid for licenses
Machinery
Scrap Life
and Qty Unit Cost Total Cost Depreciation
Value Span
Equipment
Particulars Price
Concrete Works 163,220.00
Masonry Works 9,840.00
Doors, windows and Glass
73,950.00
Panel
Electrical Works 213,000.00
Painting Works 221,000.00
Financial Assumptions
expense.
Financial Statement
Table 28
Table 29
Table 30
Non-current Assets
Building Improvements 749,111.00 749,111.00 749,111.00 749,111.00 749,111.00 749,111.00
Machinery and Equipment 3,977,446.68 3,977,446.68 3,977,446.68 3,977,446.68 3,977,446.68 3,977,446.68
Furniture & Fixture 7,537.46 7,537.46 7,537.46 7,537.46 7,537.46 7,537.46
Accumulated Depreciation 0.00 -218,170.15 -436,340.30 -654,510.45 -872,680.60 -1,090,850.75
Total Non-current Assests 4,734,095.14 4,515,924.99 4,297,754.84 4,079,584.69 3,861,414.54 3,643,244.39
Capital
Investment 5,500,000.00 5,099,708.00 37,815,623.78 70,641,004.54 103,777,058.59 137,221,620.55
Net Income -400,292.00 32,715,915.78 32,825,380.76 33,136,054.05 33,444,561.96 33,755,676.34
Total Capital 5,099,708.00 37,815,623.78 70,641,004.54 103,777,058.59 137,221,620.55 170,977,296.89
TOTAL LIABILITIES AND CAPITAL 5,099,708.00 59,381,687.79 92,320,284.87 125,665,690.14 159,318,375.92 193,284,040.42
75
Financial Analysis
Current Assets
Current Ratio =
Current Liabilities
The current ratio is mainly used to give an idea of the company's ability to
payback its liabilities (debts and accounts payable) with its assets (cash, account
receivable). The higher the current ratio, the more capable the business firm is of paying
its obligations, as it has a larger proportion of asset value relative to value of its
liabilities.
Net Income
Profit Margin Ratio =
Net Sales
The profit margin shows what percentage of sales are left over after all expenses
are paid by the business.
76
Net Income
Return on Total Assets =
Total Assets
Investment Analysis
Net Income
Return on Investment =
Investment
Current Ratio = 6% 9% 5% 3% 3%
The Government
The Bicol Spice Travel and Tours will pay all legal contribution such as tax and VAT
liabilities to the government and it will help the government to improve the tourism
industry. Tying-up with the department of tourism will create a high growth of promoting
The Community
The Bicol Spice Travel and Tours will give the community a chance to hire employees.
Through employment, individuals can be hire and earn an income to support their
The Environment
The proposed business will help the environment to promote its own beauty itself and will
give the individual some job opportunities. Also, the business will not cause any harm to
the environment but it will help to encourage tourist to discover the beauty of Bicol.
79
BIBLIOGRAPHY
Acosta, Shayne, et al. “Bicol Journey Travel and Tours” Feasibility Study.
(Mariners’ Polytechnic Colleges Foundation of Legazpi City (Albay) Inc.,
2017).Print.
Ante, Joan Fatima, et al. “SPLASH PARADISE Eco Adventure Land & Water Park”
Feasibility Study.
(Mariners’ Polytechnic Colleges Foundation of Legazpi City (Albay) Inc.,
2017).Print.
B. INTERNET RESOURCES
C. INTERVIEW
APPENDIX A
Letter to Conduct Survey
Greeting of Peace!
With this, may we request for your cooperation in answering the survey
questionnaires attached. We are hoping for your most favorable response with regard the
undertaking.
Sincerely,
APPENDIX B
Sample Survey Questionnaire
SURVEY QUESTIONNAIRE
8. What transportation you usually use
when traveling?
Name:
( ) Car ( ) Van ( ) Bus
________________________________
9. Pick 2 places you want to explore
Age: ________ Status: _________
more
Profession: ______________________ ( ) Sorsogon ( ) Albay
( ) Masbate ( ) Catanduanes
School/Work Place: ( ) Cam Sur ( ) Cam Norte
________________________________
10. Would you love our agency with free
1. Do you like to travel? pictures provided? (DSLR, GoPro and
( ) Yes ( ) No Drone)
2. Have you ever gone on a trip with a ( ) Yes ( ) No
travel agency? 11. How much budget would you be
( ) Yes ( ) No willing to allocate for traveling?
3. Do you find it relaxing when you’re ( ) 5,000 – 8,000
traveling? ( ) 16,000 – 20,000
( ) Yes ( ) No
( ) 9,000 – 15,000
4. Do you like nature? (Beach, ( ) 21,000 – 25,000
Mountains, Falls, Lakes, etc)
( ) Yes ( ) No 12. What Package would you like to
avail? Choose one.
5. Where do you prefer to go?
( ) Crowded places ( ) Tour Package A – Albay – Sorsogon
( ) Reserved places – Masbate
( ) Quiet places
( ) Tour Package B – Albay –
( ) Unseen places
Camariner Sur – Camarines Norte
6. How many days will you be able to
( ) Tour Pacakge C – Albay –
spend when traveling?
Ctanduanes
( ) 1-3 days ( ) 4-5 days
( ) 1 week or more ( ) Tour Package D – Masbate Tour
7. With whom you usually travel? ( ) Tour Pacakage E – Catanduanes
( ) Family ( ) Friends Tour
( ) Workmates
83
APPENDIX C
Survey Results
Van 45 45%
Bus 8 8%
Total 100 100%
9. Pick 2 places you want to explore more
Sorsogon 17 17%
Albay 16 16%
Masbate 14 14%
Catanduanes 26 26%
Cam Sur 12 12%
Cam Norte 15 15%
Total 100 100%
10. Would you love our agency with free pictures provided? (DSLR, GoPro
and Drone)
Yes 97 97%
No 3 3%
11. How much budget would you be willing to allocate for traveling?
APPENDIX D
88
Government Contributions
APPENDIX E
Documentations
91
92
93
94
EDUCTIONAL BACKGROUND
SEMINARS ATTENDED
HOTEL FAMILIRIZATION
Hotel St. Ellis, Rizal St. Legazpi City
October 9, 2016
PERSONALITY DEVELOPMENT
Jaime’s Hall, MPCF Annex, Rawis, Legaspi City
August 20, 2016
PERSONAL DATA
REFERENCES
95