Table of Content

Title Fly i

Title page ii

Latter of Transmittal iii

Executive Summary iv

1. Introduction 1

1.1. Objective of the Report 2

1.2. Scope of the Report 2

1.3. Methodology 2

1.4. Limitation of the Study 3

1.5. Literature Review 4

2. An Overview of the Uttara Bank 5

2.1. Background 6

2.2. Mission 6

2.3. Vision 7

2.4. Goals 7

2.5. Objective of the Organization 7

2.6. Strategies of Uttara Bank 8

Limited

2.7. Service and Products 9

2.8. Personal Banking 10

3. SWOT Analysis 11

3.1. Strengths 11

3.2. Weakness 12

3.3. Threats 13

4. Online banking 14
 4.1. Benefits from the banks’ point of 14
view
4.2. Benefits from the customers’ 15
point of view

5. Data Analysis 16

6. Analysis 17

7. Findings 18

8. Recommendation 19

9. Conclusion 19

10. Questionnaire 20

11. References 21