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Foreword
Dear Supplier,
With great interest Bosch Thermotechniek issues its fully refurbished Supplier Manual to further reinforce the
communication with your employees. Since the integration of various core activities in our main production
location the supply concept has been redesigned, you can read everything about our new Supply concept in the
manual as well as the right contact information for all your business related topics i.e. contracting, quality,
logistics, invoicing, spare parts involved in supplying Bosch Thermotechniek with quality components just in time.
The supplier Manual is managed as a living reference document by Bosch Thermotechniek, summarizing at all
times the newest process requirements for the above mentioned topics. The Manual contents will be updated
regularly as required and distributed to you exclusively per e-Mail.
Please distribute Bosch Thermotechniek’s Supplier Manual within your organization to all departments involved in
your business relation with Bosch Thermotechniek (sales, logistics and quality at the very least). By ensuring a
sound knowledge of Bosch Thermotechniek expectations we will jointly smoothen operations and identify areas of
further potential.
Yours sincerely,
Keiko Brasser
Bosch Thermotechniek B.V.
Purchasing Director
Table of contents
Foreword .............................................................................................................. 2
1 Purchasing Management ..................................................................................... 4
1.1 Corporate Agreement ................................................................................................... 4
1.2 Individual/yearly contracts.............................................................................................. 4
1.2.1 Quality Assurance Guideline for Suppliers (QAA) ............................................................ 4
1.2.2 Price Agreement ................................................................................................... 4
1.2.3 Confidentiality Agreement ........................................................................................ 4
1.2.4 Loan Contract ...................................................................................................... 4
1.2.5 Simultaneous Engineering ....................................................................................... 4
1.2.6 N 2580 ............................................................................................................... 5
1.3 Supplier contacts ........................................................................................................ 5
1.4 Sample definition in the Time To Market (TTM) process ............................................................. 6
1.4.1 A sample................................................................................................................. 6
1.4.2 B sample................................................................................................................. 7
1.4.3 C sample ................................................................................................................ 7
1.4.4 D sample ................................................................................................................ 7
1.4.5 Notes for sending samples ........................................................................................... 8
1.4.6 Initial Sample Inspection Report (ISIR) ............................................................................. 9
1.5 Change Management....................................................................................................... 9
1.5.1 Product changes initiated by Bosch Thermotechniek B.V. ...................................................... 9
1.5.2 Product changes initiated by the supplier .......................................................................... 9
1.5.3 Change of production location ....................................................................................... 9
2 Quality Management ......................................................................................... 10
2.1 Preventive methods .................................................................................................... 10
2.1.1 Quality Assurance New Parts (QA-N) ......................................................................... 10
2.1.2 Lean Plant Assessment (LPA) .................................................................................. 11
2.1.3 Process audits .................................................................................................... 11
2.2 Corrective methods .................................................................................................... 12
2.2.1 Line rejects ........................................................................................................ 12
2.2.2 Field rejects ........................................................................................................ 12
2.2.3 8D reports .......................................................................................................... 12
3 Logistics ........................................................................................................ 13
3.1 Service level agreement ............................................................................................... 13
3.2 Planning and procurement ............................................................................................ 13
3.2.1 Material planning and supplier interface ...................................................................... 13
3.2.2 Performance measurement ..................................................................................... 13
3.3 Reusable packaging ................................................................................................... 15
3.3.1 Pool packaging .................................................................................................... 15
3.3.2 EURO-pallets and product-/vendor specific packaging..................................................... 16
3.4 Delivery requirements.................................................................................................. 16
3.4.1 Communication ................................................................................................... 16
3.4.2 Pre-announcement ............................................................................................... 16
3.4.3 Packaging .......................................................................................................... 17
3.4.4 Documentation .................................................................................................... 17
3.4.5 Loading and unloading........................................................................................... 17
3.4.6 Acceptance / refusing goods .................................................................................... 17
3.4.7 Standard boxes ................................................................................................... 18
3.4.8 Folding crate ....................................................................................................... 18
4 Invoicing Bosch Thermotechniek B.V. .................................................................. 19
4.1 Invoices .................................................................................................................. 19
4.2 Samples .................................................................................................................. 20
4.3 Line rejects .............................................................................................................. 20
4.4 Field Rejects ............................................................................................................ 20
1 Purchasing Management
A number of standard agreements apply to the business relationship with Bosch Thermotechniek B.V., which is
part of Bosch Thermotechnology.
The Terms and Conditions of Purchase included in Appendix 1 plus the delivery and payment terms agreed upon
in the respective Individual Contracts form the basis of this Agreement. Any general business terms and
conditions of the Supplier are hereby expressly excluded.
1.2.6 N 2580
Bosch standard N2580 on substances, http://purchasing.bosch.com (Download service)
This is the Bosch Thermotechnology norm governing prohibition of materials and the obligation to declare all
materials supplied to Bosch Thermotechnology. Its objective is to ensure safe and environmentally sound
procedures at all phases in the product lifecycle. It is also intended to enable Bosch Thermotechnology to comply
with corresponding customer requirements.
This Bosch Thermotechnology norm applies to all deliveries to Bosch Thermotechnology business units
worldwide. This Bosch Thermotechnology norm does not have any consequences for the supplier’s obligation to
comply with national legislation and regulations.
Bosch
Person responsible Operational staff Thermotechniek B.V.
counterpart
Name:
Phone:
General Director Purchasing Director
Fax:
Email:
Name:
Phone: Commercial
Sales Manager
Fax: Purchaser
Email:
Name:
Phone: Materials
Logistics Manager
Fax: Management
Email:
Name:
Phone: Supplier Quality
Quality Manager
Fax: Department
Email:
1.4.1 A sample
Concept selection:
Feasibility product specification and Industrial design release.
Purpose
Appliance : Feasibility of dimensions
Components : Feasibility of function
New parts can be made in the sample department; no drawings necessary, sketches
Parts with basic dimensions are needed.
Details of testing and function are described in the test plan.
1.4.2 B sample
All parts must be ordered with a drawing and be delivered by the possible definitive
suppliers or sample workshop .The new parts are not produced with the definitive
Parts
tooling, but generally out of the final material.
Details of testing and function are described in the test plan.
1.4.3 C sample
All parts must be ordered with a drawing and be delivered by the definitive selected
suppliers and all parts must be produced with the definitive tooling and using the
Parts
definitive materials.
Details of testing and function are described in the test plan.
1.4.4 D sample
Delivery address:
Bosch Thermotechniek B.V.
Zweedsestraat 1 (Deur 8)
7418 BG Deventer
Netherlands
Products with C sample, D sample or series status must be produced with the definitive production tools
(1.5.3 and 1.5.4).
All previous releases are invalid.
Deliveries must be accompanied by an “Initial Sample Inspection Report” (ISIR).
Deliveries without an identification form (see below) will not be accepted.
Identification form must be applied to one of the sides of the box (Not on top or bottom).
Sampling of new or changed products and processes should provide evidence that quality requirements in
drawings and specifications agreed by the contracting parties have been fulfilled.
Sampling includes the entire process, from definition of technical and commercial constraints between the
contracting parties through to initial sample inspection as a prerequisite for the release of serial delivery.
Initial samples are products that were manufactured entirely with the production equipment and under production
conditions, i.e. initial samples are representative of serial production of the design release in question.
The ISIR consists of a cover sheet and the inspection result data sheets agreed upon by the customer and
supplier, as well as any other necessary documents.
The sampling results must be clearly documented for each individual sample in the ISIR. Samples from multiple
cavity tooling must be clearly identified to allow them to be assigned to the appropriate individual measurements.
Sampling is triggered by the Bosch Thermotechniek B.V. Purchasing department. The supplier is provided with
the ISIR form sheets and the part’s documents when the order is placed. The samples and sampling
documentation received will be evaluated by the department responsible at Bosch Thermotechniek B.V. If
samples deviate from the specifications, the responsible department determines (together with engineering
departments) whether and how the parts can be used.
2 Quality Management
Because production at Bosch Thermotechniek B.V. uses the lean production method, very limited incoming
inspections are conducted on products supplied. Due to this working method, non-conformant products can
disrupt the production process substantially. Bosch Thermotechniek B.V. therefore focuses on preventive quality
methods as much as possible. The preventive and corrective methods used by Bosch Thermotechniek B.V. will
be described in more detail in this section.
This will lead to better process control and ultimately to fewer production failures at the supplier, and a constant
quality of delivered parts for Bosch Thermotechnology.
Non-conformities found during the audit need to be covered by corrective actions by the supplier. A corrective
action plan must be made within one month of the audit. Depending on the score in the audit, the corrective
actions will be checked in a follow-up visit within a reasonable timeframe.
The supplier will be involved to achieve this. In practice this means that the supplier needs to exchange defective
and blocked parts as soon as possible for good parts. When line rejects lead to stagnation in the production or a
rework action, the supplier will be held responsible for this and will be charged for all costs that were incurred.
The field rejects will be shipped to the supplier on a regular basis. Bosch Thermotechniek B.V. expects that the
supplier will analyse the parts and give feedback.
2.2.3 8D reports
When a field or line reject is critical, an 8D report is requested to check that there is sufficient follow-up of the
failure. The 8D report can only be closed when the supplier shows sufficient measures have been taken to
resolve the failure and to prevent the failure from happening again in the future.
3 Logistics
3.1 Service level agreement
If a service level agreement (SLA) is in place between Bosch Thermotechniek and the supplier, the below
information is not valid unless explicitly referred to in the SLA. Details regarding process, lead time, etc., per
article, are agreed upon and captured in the SLA.
The following periods for production and material release periods are standard:
Production release: 4 weeks
Material release: Production release period +4 weeks
Exceptions from above standards can only be agreed upon with the purchasing department and need to be
recorded in an SLA.
3.2.1.1Procurement Planning
Based on the production planning, the ERP system creates demand on component level. This demand is
transferred to the supplier in the following standard formats and frequency:
1. On a weekly basis, a rolling 13 weeks delivery schedule. The schedule contains fixed lines (the
deliveries within the agreed lead time) and forecast lines (the short term forecast).
2. On a monthly basis, a rolling 12 months forecast is send to the supplier.
Schedules and long term forecast are send on Monday. The dates on the delivery dates are to be considered as:
a. date of receipt in case of DAP
b. date of pick up in case of FCA
3.2.1.2Transmitting of information
Within DevP, there are three standard formats and methods of transmitting delivery schedule and forecast:
-EDI/ASN
-A text file and PDF by e-mail
Preferred standard is EDI and the aim is to implement this with all suppliers.
Additional tot this, the following logistics KPI’s are used as an input to assess the suppliers logistics performance:
-Delivery performance measurement (OTD, par. 3.2.2.1)
-Logistics quality indicator (LOG PLKZ, par. 3.2.2.2)
The supplier will be informed on his score minimum once per year.
If applicable the supplier will be informed within 24 hours after occurrence of a logistics deviation and is required
to reply within 48 hours with a solution or informing of measures taken.
If necessary, scores on the KPI’s can be a trigger to start improvement actions with suppliers.
Empty pool packaging (including plastic bags and identification forms) can be ordered at
DevP.Goederenontvangst@nl.bosch.com. This can only be done by faxing or e-mailing a copy of the order form.
Suppliers must inform Bosch Thermotechniek B.V. about their requirements for pool packaging and the delivery
address. The order amount depends on the type of pool packaging (available on request: see 1.4 for a list of
those responsible in the departments).
Please take in account that when pool packaging is ordered, the delivery time is up to 1 week. The minimum
order quantity is 1 pallet of 1 type of pool packaging. Orders will only be sent on Tuesday and Thursday.
The Supplier must handle the pool packaging with care. In the event of damage, the deposit for the pool
packaging may not be returned, depending on the level of damage. The damage will be reviewed by Bosch
Thermotechniek B.V. and details communicated if required. These conditions embody the right to compensation
for the party hiring the materials out.
For the purposes of identification, each pool packaging item has to be supplied with the identification card
provided. Bosch Thermotechniek B.V. cannot accept your shipment without this card.
All products have to be packed in the plastic bags provided. This to protect the products and the reusable
packaging against damage and dirt.
The Supplier will deliver an overview of the incoming and outgoing quantities of the pool packaging every quarter.
Bosch Thermotechniek B.V. calculates the emballage balance for each type of pool packaging every year at 30
November. Based on this calculation the new deposit value will be determined. The deposit is based on the
average emballage stock at the possession of the Supplier at the end of Quarter 1, 2, 3 and 30 November. The
Supplier will receive from Bosch Thermotechniek B.V. a debit or credit invoice for the difference between the old
and the new deposit value.
The deposit on the pool packaging will be cleared every year for each type of pool packaging. No discount of any
sort whatsoever will be given on the payment. Bosch Thermotechniek B.V. will handle the invoice for the deposit.
The amount of pool packaging used to deliver the articles, should be stated on the packing list with the item
number and the name of the type.
The pool packaging will be delivered to the hirer in a clean condition and must be returned to Bosch
Thermotechniek B.V. in a clean condition. Bosch Thermotechniek B.V. will treat dirty pool packaging as a non-
conformant product. The production department will regard this as a quality problem and the deposit will not be
repaid.
Bosch Thermotechniek B.V. has the right to check the use of the reusable packaging at random points in time by
an accountant acting on its behalf.
The check can extend to the use of the reusable packaging in the three previous years. Hirers have the obligation
to allow the accountant to check the administration regarding the use of the reusable packaging.
Bosch Thermotechniek B.V. can instruct persons to check the fulfilment of the obligations the hirer has
undertaken by virtue of this agreement. Hirers must give these persons access to their company at any moment
on request by Bosch Thermotechniek B.V.
In case the exchange is not possible at the time of delivery of new products, the emballage needs to be picked up
within a week.
If packaging is sent to the supplier on a DIN pallet, the pallet is then charged to the supplier.
3.4.1 Communication
For the different subjects you can contact the following department / persons.
Subject Name Mail address Phone number
Announcement Goods receiving DevP.Goederenontvangst@nl.bosch.com +31 570 60 2619
Documentation Rudy Boesveld Rudy.Boesveld@nl.bosch.com +31 570 60 2815
Emballage Tinus Wolgen Tinus.Wolgen@nl.bosch.com +31 570 60 2645
Pool packaging Tinus Wolgen Tinus.Wolgen@nl.bosch.com +31 570 60 2645
Acceptance / Rudy Boesveld Rudy.Boesveld@nl.bosch.com +31 570 60 2815
refusing goods
Operational Pim Bax Pim.Bax@nl.bosch.com +31 570 60 2733
issues
3.4.2 Pre-announcement
Notification shipments / pickups in advance, 24 hours up front or sooner. The notification consists of a date,
delivery time + freight note. Suppliers can announce the delivery / pickup on the mail address:
DevP.Goederenontvangst@nl.bosch.com.
- Supplier receives a confirmation for the delivery. If the schedule for the specified time is already full, a
new time is proposed. Delivery on working days until 15:00 pm
- If the driver is too late, the driver needs to wait for a free dock / timeslot.
If a dock is available, then h / she may unload, if not, the driver will have to wait until it is possible
according our schedule. The late delivery will be recorded in LOG PLKZ score.
3.4.3 Packaging
Goods need to be delivered on a Euro pallet (80x120cm), if not possible, please in consultation. Some exceptions
are made for disposable pallets or DIN pallets, size 100 x 120
- Packaging requirements:
o Height, maximum 120cm (including pallet),
o Width, euro pallet 80cm
o Minimize pallet sealing, only if requires, preferably strapping.
o Information for on the packaging (Example pallet card available):
Name supplier
Shipping date
Article number
Article description
Quantity per packages
Barcode with our article number and a barcode with the quantity. (type 128)
- It is necessary that each pallet is provided with a pallet card with the following information:
o Article number(s)
o Article description
o Shipping date
o Number of packages on a pallet
o Quantity per packages
o Total quantity on pallet
- In case of offering mixed pallets, the pallets needs to have a label with “Mixed pallet”. Including a
document on the pallet with the article numbers, description and quantity.
Annex: A
3.4.4 Documentation
In each shipment there is a delivery note/ waybill present. If mixed pallets are offered see 1.3 packaging.
- The following information needs to be on the freight note:
o Article number
o Article description
o Delivery note number, if possible barcode (type 128)
o Number of packages on a pallet
o Quantity per packages
o Total quantity on pallet
o Order number
o Emballage type and quantity of delivered emballage (Annex B)
4.1 Invoices
The details that you as a supplier have to state on the invoice to Bosch Thermotechniek B.V. are listed below.
The invoice must state the address and bank details (IBAN/BIC) of the supplier.
The VAT numbers of Bosch Thermotechniek B.V. (NL003808695B01) and the supplier must both be given
on the invoice.
The invoice must state the Bosch Thermotechniek B.V. part number.
The invoice must always contain: delivery note number and the order number.
For every delivery note number one invoice
Invoices must be composed as prescribed.
Invoices can be send digitally to finance@nl.bosch.com
We only accept invoices by mail or by post.
Supplied to: Bosch Thermotechniek B.V. or Bosch Thermotechniek B.V. Parts Service
Quantity Part number Price per unit Amount
CMR: 057085
1000 T00987654A € 0.10 € 100.00
1500 T00654123A € 0.20 € 200.00
CMR: 057690
100 T00456321A € 0.10 € 100.00
250 T00123456A € 0.20 € 200.00
Subtotal: € 934.05
VAT: € 177.47
Payable: € 1111.52
4.2 Samples
Please send the invoices after the samples are judged by Bosch Thermotechniek.
Invoices will be send by Bosch Thermotechniek B.V.. Additional costs can be added.