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1 Definition
Receiving new patients is established by means of or guidance in receiving new patients. Acceptance
of new patients is a procedure performed by nurses containing new patients coming to an inpatient
room.
2.2 Objectives
1. Knowing the condition of the patient and family
2. Patients can immediately perform treatment in the room
3. Knowing the conditions and conditions of general clients
4. Lowering the patient's level at MRS
2.3 Procedure
Preparation:
1. The bed is clean and ready for use
2. Facilities that receive are in good condition
3. Patients' tables and chairs are clean
4. Care / souvenir package
5. Access sheets for new patients and families
6. Medical record files
7. Equipment for internal inspection consisting of a thermometer, tensimeter, BB scale if necessary.
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the drug.
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Nurses are health workers who play a major role as care providers in hospitals, because they are the
health workers who spend the most time with patients. It is important for patients to find out if their
patients can understand and feel what they feel, especially when they share their experiences with
nurses. Here are 5 tips that can help nurses show empathy for their patients.
Nurses can successfully approach when they find the main topics for discussion and sharing
information about this. For patients, knowing what can relate to their nurse can help them feel more
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open in certain situations, when they refuse cooperation or communication. This situation can also
be comfortable because there is a sense of closeness between patients and nurses.
Nurse-client communication is the process of sending or exchanging information and messages from
nurses to patients or vice versa both verbally and non-verbally with the aim of influencing behavior
and responding in order to help overcome client problems (Mundakir, 2006).
Based on the above understanding it can be concluded that nurse-client communication is the
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process of sending messages or information from nurses to patients in the hope that patients
provide feedback and make changes to him (Kariyoso, 1994; Suryani, 2005; Mundakir, 2006).
1. Communicator
Communicators (message providers), usually also means the place where the message source
originates. In the nursing process, the nurse is the source of the message or communicator for the
patient.
2. Message
Message (message or news) is what is delivered by nurses through conversation, movement and so
on. In this hospital the message is usually in the form of a doctor or nurse's advice to the patient, the
results of consultation on patient status, reports, and so on. The contents of this message are also
decisive for the client to respond and change his behavior.
3. Channel
Media or means used by nurses to communicate with patients, usually using the five senses.
4. Communicate
Communicating is the recipient of a message or target object from communication activities. In the
nursing process, the client is the recipient of the message or communicant.
5. Feed back
Feed back is feedback or response, and is the patient's response to the message delivered by the
nurse.
2. Understanding clients
As a communicator, the communication process will not take place properly if the nurse cannot
understand the condition or feeling that the patient wants.
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4. Move the client to do or change something
Influencing others to do something we want is not an easy thing, there needs to be accurate
approaches so that other people or clients believe and believe that what we hope is something that
is useful for the client or communicant.
According to Potter and Perry (1993), the communication process is influenced by several factors,
namely:
1. Development
In order to be able to communicate effectively with patients, nurses must understand the influence
of age development both in terms of language and thought processes of these patients. Because
each stage of development or age different clients have the ability to understand the purpose of the
contents of the communication that the nurse conveyed.
2. Perception
Perception is a person's personal view of an event or event, and is shaped by hope or experience.
Differences in perception between nurses and patients can result in communication obstruction.
3. Value
Value is a standard that influences behavior, so it is important for nurses to be aware of one's value.
Nurses need to try to know and clarify values so that they can make the right decisions and
interactions with clients.
4. Socio-cultural background
Language and style of communication will be strongly influenced by cultural factors, and this culture
also limits how to act and communicate. Clients as humans must have different cultures between
one and the other.
5. Emotions
Emotion is a subjective feeling of an event. Emotional expressions such as sadness, joy, and
compassion can influence others in communicating. Nurses need to study the emotions of their
clients and their families so that nurses can provide proper care for care.
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6. Gender
Each sex has a different style of communication. According to Tanned (1990); in Nurjannah, I (2005),
states that women and men have different communication styles.
7. Knowledge
Patients with a low level of knowledge will find it difficult to respond with questions containing
verbal language compared to people with a high level of knowledge. So nurses need to know the
level of knowledge of clients so they can interact well.
9. Environment
The interaction environment will influence effective communication. Noisy environment and no
privacy will undermine the nurse-client communication process.
10. Distance
Distance can affect the communication process, a certain distance will provide a sense of security,
clarity of message, and control when communicating. Then the nurse needs to take into account the
distance of interacting with the client.