Beruflich Dokumente
Kultur Dokumente
Imran Khan
Adam Goodison
IBM Collaboration Solutions, IBM Software Group, Mulhuddart, Ireland
Contents
Introduction ......................................................................................................................................................................... 3
Meetings ............................................................................................................................................................................. 3
Starting a meeting.......................................................................................................................................................... 5
Meeting Room tools ...................................................................................................................................................... 6
Chat ..................................................................................................................................................................................... 9
Starting a chat ................................................................................................................................................................ 9
Chat tools ...................................................................................................................................................................... 9
Troubleshooting ................................................................................................................................................................ 12
"Download WebPlayer Plug-in" message ................................................................................................................... 12
Audio problems ........................................................................................................................................................... 13
Screen-sharing problems ............................................................................................................................................. 13
Collecting information for IBM Support ..................................................................................................................... 14
Resources .......................................................................................................................................................................... 19
About the authors .............................................................................................................................................................. 19
Meetings
Connections Cloud Meetings is available from three data centers:
After selecting the permissions level, click Start Meeting to open the meeting room:
Participant List Displays the names of people who are currently in the meeting room.
Meeting stream Displays a running record of who joins and leaves the meeting, along with any
messages posted in the chat.
Library Allows users to upload and download files. Permissions can be changed by clicking
> Change Room Permissions.
A/V options If A/V is enabled for your organization, a phone icon displays. The meeting host
clicks the phone icon and selects an A/V option for the call; for example, to make it a video-
enabled conference or to automatically mute participants. After the call is started, a participant
clicks the phone icon to join the call from their computer.
Microphone and call settings All participants can click the microphone icon to modify
their own microphone settings and view call or performance information.
Record The meeting host can enable recording to capture the audio and video during the
meeting.
End Meeting Allows the meeting host to exit the meeting while leaving the room open for others,
or to end the meeting for all users. The host can also create a meeting report.
Starting a chat
Chat is available from the data centers listed in Table 1.
Table 1. Data centers that host Chat for Connections Cloud and Verse
Connections Cloud Verse
In Connections Cloud, navigating to the Chat host URL launches the Chat window and you can
immediately begin a session. In Verse, you can start a chat by clicking the Chat icon and then clicking
Chat Contacts:
Chat tools
This section provides an overview of the tools available during a chat. For additional information on
using chat, see the Connections Cloud Chat help in IBM Knowledge Center.
The Search bar allow you to search for a user or a group. When the search results display, click the
menu next to a name to see the menu of possible actions:
You can add the user to your contact list, start a chat with that person, or call them using audio and
video.
Settings
The Settings menu lets you add a new contact, create a new group, invite someone to an instant
meeting, or send an announcement. You can also find the help, set your preferences, and adjust your
hardware settings.
If you encounter an issue with audio or video during a chat, click > Adjust Hardware and make
sure that you have the correct devices selected:
2. Navigate to the computer’s \SmartCloud folder and delete the \Sametime WebPlayer subfolder:
Windows XP: %PROGRAMFILES%\IBM\SmartCloud
Windows 7: %USERPROFILE%\AppData\LocalLow\IBM\SmartCloud
Mac OS X: $HOME/Library/Application Support/IBM/SmartCloud
For example, on Windows:
o Windows: Click the Install via a Desktop Installer link in the sidebar.
o Mac: Click the Install the Meetings Plug-in link in the sidebar.
Audio problems
If you encounter audio problems such as distortion, echo, or poor call quality, the WebPlayer might be
the cause. If you have not already re-installed the WebPlayer as explained in the previous section, do
it now and see if that resolves the issue.
If you re-install the WebPlayer and still encounter audio problems, you might need help from IBM
Support. Capture the following information so you can provide it when requesting assistance:
Screen-sharing problems
If you encounter problems during screen-sharing sessions, the WebPlayer might be the cause. If you
have not already re-installed the WebPlayer as explained in the first Troubleshooting section, do it
now and see if that resolves the issue.
If you re-install the WebPlayer and still encounter screen-sharing problems, you might need help from
IBM Support. Collect the following information so you can provide it when requesting assistance:
WebPlayer logs
Take a screenshot of both the Outgoing and Incoming tabs on the Call Performance Statistics page:
Before you send the logs to IBM Support, you must edit the webPlayer.ini file to set a higher logging
level and then recreate the problem so that the information is captured in the logs.
Windows 7: %USERPROFILE%\AppData\LocalLow\IBM\SmartCloud\Sametime
WebPlayer\
Tip: If the \Users\AppData folder is not displayed on Windows 7, you can un-hide it. Click Start
> Control Panel > Appearance and Personalization. In the “Folder Options” section, click
Show hidden files and folders. In the “Advanced Settings” section of the Folder Options
dialog box, click Show hidden files, folders and drives, and then click Apply.
5. Copy the log files from the WebPlayer’s \Logs subfolder to a safe location so they do not get
overwritten during your next meeting.
If you are having issues with VoIP in meetings, you must set up a special file to capture PCM audio
information and then run a meeting so that you can reproduce the issue and capture debugging
information.
Note: The PCM audio dump must be captured by each of the meeting participants.
1. Create the following folder structure on your computer, if it does not exist already:
Windows: %USERPROFILE%/%APPDATA%\IBM\Sametime\Logs\
Mac: /Users/<user_name>/Documents/MFW_debug/
2. In the location specified in step 1, create an empty text file with name bubble.debug (make sure
the file does not accidentally get name bubble.debug.txt).
3. Run a meeting with the same participants as when you previously encountered the problems (use
the same meeting room/moderator as before).
4. When the meeting ends, each participant needs to move the bubble.debug file to a safe
location.
Fiddler is a free web debugging proxy server that logs all HTTP and HTTPS traffic between your
computer and the Internet. You must download and install Fiddler before you can capture a trace.
2. Open Fiddler.
Note: If you are prompted to trust the Fiddler root certificate named DO_NOT_TRUST_FiddlerRoot,
agree to trust it one time only.
6. Have the user perform the operation that is causing the error.
System Requirements
https://www-10.lotus.com/ldd/bhwiki.nsf/dx/System_Requirements#Meetings
Adam Goodison joined the Level 2 Sametime team in 2014. Since joining the L2 Sametime team,
Adam has been working with a focus on Connections Cloud.