Beruflich Dokumente
Kultur Dokumente
Study guide
Prepared by
Uthman L Shehu
For
2012
SOCIAL DEVELOPMENT CASE WORK
Background to Social Development Case Work.
Although the history of social case work can be traced back to ancient religious practices, and
later to the of home visitors by religious practices, and later to the use of home visitors by
religious organization. Social casework could be said to have started in 1818, when the New
York society for the prevention of poverty appointed network of “ward visitors” to counsel the
By 1832, Josephine shaw, a pioneer leader in the development of professional social work
advised these friendly visitors that the man and woman should be seen and advised together
about their present condition and future plans; and by 1890, the most important principle of
“charity” was the need to treat the family as a unit as a whole rather than treat individual
members that make up the family. By 1943, the basic focus of a casework has its assistance to
family members with their roles and relationship in order to “help the family to achieve more
normal balance”, and directly help couples with their marital roles in the home including co-joint
Social casework thus developed in the family and has continued to have its base there, it
recognized the family as the most important institution in the society with a firm belief that a
balanced family will produce balanced individual who will make up a balanced society. This
tradition of making the family its starting point has given social casework the biggest task. This
is because while in group work, the group worker concentrates on the group alone, and in
community development, the worker minds his community, a social casework is involved in
many areas as that touches the family. Such areas include marital counseling, child welfare
services, care of the aged, day care services, school children, hospital patients, rehabilitation e.tc.
phenomenon in Nigeria and unlike other branches of social work Viz:- Group work and
personeel, and slow rate of societal, national socio-economic development and progress.
The development of casework in Nigeria can be attributed to people like chief M.I. Okuno, Mr.
D.R.L. Jack, Mallam H.A. Haruna and among many others. At the University of Ibadan
conference centre, on October 17th 1975 the Nigeria Association of Social Workers (NASOW)
was inaugurated. The Association Comprises Largely Civil Service Workers paid directly by the
various Government working under the civil service rules and regulations.
Various authors have defined the concept social casework. Below are definitions.
Encyclopedia online (2009) defined social casework as “directly concerned with individuals,
especially, that involving a study of person family history and personal circumstance.”
Collins Encyclopedia online (2009) view social casework as social work based on close study of
Kelvin (2004) view social casework as “an individualized way of assisting people when they are
experiencing some breakdown and cannot function unaided”. He stressed further that, “the
manner in which the help is given is unique. It is given by individualizing the client that is,
taking into full consideration his thought and feelings, physical, social as well as emotional
needs.”
Richmond(1934) stated that social casework is a process which develops personality though
adjustment consciously affected individual by individual between men and their social
environment.
Against this background, the subject matter of social casework is the “human being” as he exist
in reality, that is, in a total situation. social casework deals with the person as he is related to all
factors in the environment, which can be family setting, work place, school, or other external
Principles in casework process and relationship are rules of conduct or regulation laid down for
workers to follow and adhere to in the day to day performance of their professional duties. These
set rules of conduct are to portray the qualities of a good casework and can be termed as
guideline for professional practices. These principles of casework are obtainable in the
1.Individualization;
4.Acceptance;
5.Non-judgmental attitude;
7.Confidentiality,
The application of these principles calls into play the psychological, philosophical, and
sociological training aspect on the work of the workers. It is through the application of such
principles that a worker applied the theoretical aspect of his training coupled with skill and
technique acquired.
1.Individualization: A social caseworker should not be tempted to treat client with past method
applied to another client who have the same problem with new client. In other words, there
should be individuality in treating case, even thought, they are similar .Because what led Mr. X
to commit such crime or act may be different from what make Mr. Y to commit the same type of
crime or act.
This individualization is the best approach in the study of perception looking at identical twin
once, and looking at them again and once more, one will notice some differences in their
physical features or structures. When one studies them, one will also notice differences in their
Identical twin may jointly commit a common offence. e.g. truancy, the caseworker should not
treat them collectively even though they may have the same environment background and
commit the same offence at the same time. Each of them should be treat separately and
2.Effective Communication of Feelings: Most clients go to agencies for reasons best known to
them some go for relief, some for help of one kind or the other, while some go simply to have
someone to talk to. Some go to “let out the steam”, while others go there to get out their
frustration through their conditions verbally or non- verbally, what the worker should watch out
is the type of expression being communicated, how it is communicated and try to understand
why such an expression is communicated. Clients are not actors who make up scenes and pretend
and as such, caseworker should pay serious attention as to how client express their feelings. A
client should be allow to express his feelings and the worker should respond accordingly and
appropriately.
3.Controlling Emotional Involvement: Client come to agencies to seek help and look upon
caseworker as those who could help them overcome their problem and effect change for the
better. Nigeria are known to be over anxious and emotional, whenever they are to tell their
stories concerning their problems. They equally exaggerate when they are to explain their
achievement or heroic deeds. The worker is to provide emotional, social and psychological
support to his client in the process of their working together for a common purpose.
A worker actually is a human being who has got human blood in his brain, as such there is
present in him as a person some sensitivity and emotions. Professionally he should not allow
these to weaken him as to be move to a point of shedding tears with client or to continuously
shake his head at any terrible news or expression of feelings. These are point of the seasons why
is HONESTY. Worker should be concerned about their client and their problems, but need to
tell them exact position of things. A worker should accept his client for whatever he/she is
irrespective of any religious, political, social, economic, racial, trial, ethnical background or
differences.
A caseworker cannot go and offer help beyond the provision of his agencies, as such, he must
5.Non – Judgment Attitude: The clients have already suffered from changes of circumstance
or fortune of life, and what they require of workers are help service understanding, and support
and it is useless blaming them for the crimes/act that they have committed. Also they do not want
to be told that their failures, they already known it. They went help not an insult, they want
service not disservice they need change for better and not condemnation.
6.Client Self Determination: Clients come to the agency on their own free will and should be
allow to leave it in the same manner if they wished so. No worker should force his ideas, help, or
service on any client if such ideas, help or service did not please him. He should be guided and
should also be given the freedom to terminate the case work relationship at will
7.Confidentiality: Client sees caseworker as trusted people in whom they can confide and tell
the truth and the whole truth so that they can receive help or service to meet their needs.They see
and look upon to social workers to provide support and security for them. They see and take
them differently from police, the courts. Etc. client and social workers build up relationship of
trust, which will belittle, the worker if the client is aware that the worker has betrayed this trust,
However, as good and ideas as seven principles is, there are inhibiting factors which make it to
be poorly operated.
1.THE AGENCY: Most agencies are short of accommodation and the few available rooms are
areas need the assistance of interpreters in dealing with clients. Such interpreters may see
3.Most caseworkers cannot type their letters and records, in such situation, their clerical officer
are responsible for the typing and dispatching the files. As a result of this, the principles of
4.Home visit.
The aim of a good casework is to help the needy, individual, families, group, community or
society towards effective social functioning, the worker help in the adoption of the norm and
WHO IS A CLIENT
He is a person with a problem. Webster online dictionary (2009), define client as a person
Also Dictionary – com (2009) viewed client as a person or group that uses the professional
Finally, client as a person who is receiving the benefits services etc. of a social welfare agency,
a government e.t.c. The client comes to the agency in order to get something for him, they come
on their own free will, and there is to get rid of their problem.
Process of Social Casework / Casework Process
One of the most intricate aspects of casework is the procedure to be adopt, in an attempt to seek
solution to problem. The process in casework if properly followed will obtain all necessary facts,
provide all required information that will enable the worker to know the cause of problems,
source of problems, the real problem, what should be applied to treat the problems and where to
happening from the time a client come to seek help and to the time help sought is received and
the case terminated. Casework process is a particular professional method to solving clients’
Step 1 : The Meeting: The client who face problem decide to go to the agency to meet the
practioner (worker) does so in order to find solution to his problem. Against this background, the
worker at the first meeting with his client should make the client feel at ease and patiently listen
to him and create an atmosphere that the client will feel that the worker would help solve his
problems, under such a secured respectable atmosphere emanate good casework process.
Step 2: Information: A client who goes to an agency to seek help has got a story to tell or
information to offer. He is in the agency to state his problem and the second step is for the
worker to, patiently and attentively gather relevant information from his client.
Step 3: Social History: This is one of the most important aspects of casework process. The
historical background of the client enables the worker know a lot about his past, his present and
possible what his to know who and what would have contributed or associated with the client
problems or needs.
Step 4: Analysis/Diagnosis: After all information had been gathered, personal and social
history of the client has been known, the caseworker is equipped with enough material to
proceed in handling the problem, the next step is for the worker to diagnose carefully, investigate
the facts made available to him to determine the nature of the problem. Through diagnosis, the
worker will be able to ascertain what the client actually said to be his problem was the real
Step 5: Treatment: Treatment occurs after diagnosis has been made. The case worker is
require to apply the result of the diagnosis in order to treat the problem. A solution to a problem
may be obtainable within the agency and sometimes outside it; as such, the agency must be staff
with knowledgeable person who are well informed, current, know the allocation of various social
services, and programme that can meet the need of their clients.
NO
3 Care, love,
Orphan or protection, normal Foster parent, adoption
abandoned life home. children home, orphanages,
child. clinics and maternity hospitals.
The human relations theories provided a study how relate to each other in terms of
communication and sensitivity to others people feelings. This theories emphasis on a study of
feelings, needs, beliefs, interest, wellbeing, attitude, and habits of people, thereby giving
relates social theory to social practice. Its relationship to casework study is that human relation
school is also concern with the whole person and his interpersonal dynamic within the same
system. It therefore involves human nature and human behaviour. By postulating that human
need, ability, imitating tend to shape organizational structure (society) and in turn, the society
The human relation approach considers the role of psychological manipulation of people
through counseling system. The approach therefore views counseling (social work) as an
important variable in social casework. The approach holds the view that the society should
satisfy the social ego and needs of the people. So as to obtain the patriotism and communication
Leadership;
Communication;
decision making;
Negotiation;
Counseling; and
Conceptual skill.
III. Call people by name: The sweetest music to any one’s ears is the sound of his own
name.
IV. Be friendly and helpful, if you want friend, you must be one.
VI. Be genuinely interested in people: you can like almost everybody if you try.
IX. Be eager to lend a helping hand. Often it is appreciated more than you know.
X. Add to this: A good sense of honor, a huge dose of patience, and a dose of humility.
This combination will open many, doors and the rewards will be enormous.
Casework as a form of study in social work, beliefs in the individuality of human being as social
objects. Casework appreciate the fact that people has different personalities character and
individual trait. Because of these individual differences, human being has different feelings,
sense of independent goals and interest in life. Casework study therefore adopt the social theory
Caseworker treat each case on it merit, adopt method that are relevant and available to each case
Clients or problems may have same generic or the same environmental background and many
have the same type of remittent problems. Nevertheless, it is the duty of the casework to treat
each client problem individual as a “whole person” (social unit) in order to offer service that will
This principle provides for the right and ability of the client to make his/her own decision
without any form of interferences. The duty of the casework is to guide his client in the choice
and decision and the client has the right to terminate the casework relationship at any point in
time, he/she wishes.The action, ideas, service of the caseworker should agree with the interest
It is the duty of the caseworker to give respect to his/her client and treat him/her humbly and
respectfully as responsible human being. The person work and dignity of the client must be given
due regards as a member of a society.This is a moral as well as professional responsible of the
Casework Agency
Definition of Agency
According to Webster online Dictionary (2009). Agency is an organization that offers a
where social welfare programmes and activities are carry out. A social work agency is similar in
it by society and who perform such functions on behalf of various governments, voluntary
organizations, philanthropist etc. The commonest social work agency is social welfare offices.
Social casework is administered by both private and private agencies with the aim at making
social services readily available to the people. In Nigeria, the department of social welfare exist
at both federal, state and local government level. Under the respective level of ministry of youth
This public and private social work agencies administer social welfare programe or
provide funds to agencies in order to carry out social work programme such as adoption, service
to abuse and neglected children, foster care, children institution, Juvenile training school as well
as local community organization and civic centre’s. The government provide grant for social
a. Social workers.
b.Administrative staff.
c. Clerical staff.
d.Cleaner and messengers and
e. Others that may be assigned responsibilities at the agencies.
Client Social Setting.
space and fine which provide the contexts in which social interaction can occur.
The client social setting includes the events, activities, happening, the environment, and
the people within the human settings. The dynamic of these features and results effect determine
The social worker therefore observe the client social setting, this will help to provide a
better understanding of the difficulties and problems areas of his/her client thereby enabling the
social worker to offer effective services to his/her client. The knowledge of client social setting is
necessary in social case work because it enable the social caseworker to undertake proper
diagnosis of his/her clients problem by analyzing issue involve, before proffering solution that
are both practical and result oriented.In sum, the social worker must ensure that he/she has
enough information by conducting adequate study under social setting of his/her client. This is
necessary in the diagnosis (examination of problems) and therapeutic measures to address the
client problem.
Casework Interview
Concept of Interview
Wikipedia online (2012) describe interview as a conservation between two or more people (the
interview and the interviewer) where questions are asked by the interviewer to obtain
Casework Interview
Interview is the method of obtaining information from client through face to contact. The
essence is to acquire information in order to assist the client in solving or understanding his
problems, and provide for his/her needs. This is a part of social work practice use in getting
information and taking action in order to review the causes or some of the problem, identifying
Types of Interview
The following are some of the type interview use in casework process.
1.Formal (Structured): This is the type interview in which the interviewer follows a sequence
2.Informal (Unstructured): In this instance, the interviewer starts the interview session and
Importance of Interview
2.An interviewer can observe both what the respondent and how he say it. This provide for
particularly usefully in providing additionally information if the need arise, thereby providing
4.The interview can be very effective if a respondent (interviewee) has been motivated to accept
INTERVIEW THERAPEUTIC
Interview has proved to be effective instrument in information gathering, analysis and arrival at
2.Client can express their feeling at minimal cost and without any fear of intimidation or any
unwarranted fear.
3.Client are free to answer any question or refuse if they wish to.
3.The objectivity of both the interviewer and the interviewee are sustained throughout the
process.
2.Assessing families needs, including issue/ concerns of domestic violence, substance abuse,
child abuse, child neglect, unmet medical/Educational needs mental health issues, Environment
Condition and caretaker’s capacity to parent; provide for and protect children;
5.Collaborates with community, agencies such school, mental health systems, probation, police
agencies, substance abuse treatment providers, and extended family members to provide
6.Work with treatment providers to monitor family progress in addressing abuse/neglect issues.
7.Writes court reports, attend legal hearings, testified for department, consults with attorney
assessing and assisting these children and families with agency or outside community resources.
Definition of Crime
It is clear that the legal definition of what is crime behavior change over time within any
society. As such, the sociologist has not given a universal definition of crime or criminologist.
For instance, what may be an offence in one society may be lawful in another society.
However, the following definitions are use for the purpose of our studies.
1.Crime is an act that break the law and for which punishment is provide by law.
2.A crime in law is any act that is dangerous to peace and order of society and is punishable as
such.
3.A crime is a public wrong against society punished by the state (Law) after a criminal trial.
5.Crime is an act committed or omitted in violation of law forbidding or commanding it and for
Definition of Delinquency
Web definition (2010) define delinquency as “failure or neglect to do what duty or law requires.
Also, it can be seen as behaviour, especially by the young that is antisocial or in violation of law”
Juvenile Delinquency
antisocial or criminal conduct by Juvenile delinquents (who is not up to the age of 19).
Theories of Crime
Historically crime is a norm rather than exception. Crime is a very complex social issues to be
dealt with. However, the insight from sociological theories offer some hope to maximize crime
in any society whether they are traditional or modern. Below are some theories of crime.
Strain Theory
This sociological theory focuses and explains the cause of crime is any society. According to
the theory the primary cause of crime is the strain on individuals and group in society, which
push them to point they cannot survive without crime. In this theory of crime, three situation
causes strain on individuals or some group in society. Some group can cause the strain,
individuals who prevent them from achieving their goals or it can be cause by when an
individual or group value taken away from them or some group presents an individual or group
with noxious or negative stimuli. The goals can be money, status/respect, or for adolescence
The labeling theory focuses on the official reaction to crime and makes a rather counter
intuitive argument regarding the cause of crime. According to labeling theory official efforts to
control crime often have the effect of measuring crime. Individual who are arrested, prosecuted
and punished are labeled as criminals, then others view and treat these people as criminals, and
this increase their level of strain and reduces their stake in conformity. Labeled individuals may
find that conventional people are reluctant to associate with them, and they may associate with
other criminal as a result, this reduces their bond with conventional other and fosters the social
learning of crime. Finally, labeled individual may eventually come to view themselves as
Critical theories also try to explain group differences in crime rates in terms of the large social
environment. Some focus on class difference, some on gender difference and some versions of
critical theory exist, but all explain crime in terms of group difference in power.
Marxist Theories
Marxist explain crime in several ways some draw on strain theory, arguing that worker and
unemployed people engage in crime because they are not able to have their economic goals
through legitimate channel. Also, Marxist argue that crime is a response to the poor living
The theory focused on the factors that create a general willingness or predisposition to engage
in crime, locating such factor in the immediate and large social environment. People who are
disposed to crime generally commit more crime than those who are not. However, even the most
predisposed people do not commit crime all of the time. In fact, they obey the law in most
situations: several theories argue that predisposed individual is more likely to engage in crime in
some types of situation than other is these theories specify the types of situation most conductive
to crime.
Crime and delinquency is said to occur due to the following factor, but not limited to the them.
Throughout history, people have tried to explain what causes abnormal social behavior including
crime. Efforts to control “bad” behavior go back to ancient Babylon’s code of Hammirdebai
some 3,700 year age. Later in the Seventeenth Century, European colonist in with America
considered crime and sin as the same thing they believed that evil spirit possessed those who did
not confirm to social norms or follow rule. By the twenty-first century criminologists looked to a
wide large of factors to explain why a person would commit crime. These included biological,
psychological social and factors. Usually a combination of these factors is behind a person who
commits a crime.
Reasons for committing a crime may include greed, anger, jealously, revenge, or pride. Some
people decide to commit a crime and carefully plan everything in advance to increase gain and
decrease risk. These people are making choice about their behaviour; some even consider a life
of crime better than a regular to believing crime bringing in greater rewards, admiration and
experiment at least until they are caught. Others commit crime on impulse, out of rage or fear.
The desire for material gain (money or expensive belonging) lead to property crime such as
The desire for control, revenge, or power leads to violent crimes such as murder, assaults, and
rapes. These violent crimes usually occur on impulse or the spur of the moment when emotions
run high. Property crimes are usually plan.To be specific, the causes of crime includes:
1.Parenting: Children who are neglected or abused are more likely to commit crime later in life
than others. Similarly, sexually abuse in childhood often leads these victims to become sexual
predators as adults. Many inmates on death penalty have histories of some kind of severe abuses.
2.Heredity and Brain Activity: In 1986, psychologist Robert have identified a connection
between certain brain activity and antisocial behavior. He found that criminals experience less
brain reaction to dangerous situation than most people. Such a brain function, he believed, could
lead to greater risk-taking in life with some criminal not fearing punishment as much as others.
3.Weakness: people are not bad-by nature, but sometime simply too timid to resist the vicious
demons that play on their weakness and cut their bond with the source of their power. Human are
good by default, but not everyone is made of steel so as to defense themselves and the demonic
force- destructive emotion and detrimental attitudes, fear, ignorance, hatred, worry, revenge,
envy, attachment greed, lust, etc. there are two core reasons why weakness prevails with some:
4 Poor Judgement: Lack of proper education and great role models causes many to fail to
6. Poverty: Poverty is often blamed for leading crime, however underneath is something more
vital-society bombards us with commercial values, making us want more and more material
things, to the point when some would do anything (including criminal acts) to get them.
7. Deprived neighborhoods: Economically improvised neighborhoods breed criminal minds.
8. Media Violence: Watching and reading the act or ways those crimes are committed.
9. Being a Victim in a Chain of events: Sometimes individual do not mean to cause harm, but
are drawn into if by a chain of events that are beyond their control or influence.
10. Poor Parenting Skills: Erratic or harsh discipline lack of parental control, supervision and
11.Class Structure: Frustration of the working class resulting from constant exploitation by the
upper class, economic condition and poverty have been found to be a critical factor in the cause
12.Some drawn on control theory, arguing that crime results from the fact many workers and
the unemployed have little stake in society and are alienated from governmental and business
institution and some draw on social learning theory, arguing that capitalist societies encourage
the unrestrained pursuit of money. Marxist theories, then attempt to explain both class and
agency to show what has taken place between a client and a worker. It is a detailed account of all
the relevant and vital issues that had taken place. This can be attributed to the adage that says
references.
I. Every latter should have a subject. If the subject is not shown as a heading this should be
easily discovered by reading the letter and should then be match to the letter of one of the files.
II. The files should be reasonable- current files i.e those in constant use should be close at
hand Closed at hand files should be put away in less accessible places not to be destroyed,
III. Keep only “current files in the filling cabinet nearby to release filling space.”
System of Filling
There are very many system and methods of fillings it is not always the most up to date or the
most expensive system that the best. Every system has its advantages and its disadvantages, and
it is impossible categorically to say that one is better than another is. Some among them are as
following.
little training is require. It expands to accommodate additional files without trouble. This method
is more suitable for subject titles or names of clients. Difficulties may however arise in
b) Numerical Method: of classifying files is also simple to understand and operate. This
method is suitable where there is some secrecy about the titles or client or where the subject is in
numbers.
d) Subject Filling: this is method is been used in most offices today due to its simplicity,
According to Adams(2009). Foster care is the placing of a child in the temporary care of a
family other than its own as the result of problems or challenge that are taking place with the
It is use to include care in any kind of facility individual family, boarding home, adoptive home,
group home, or children’s institution. It must always be seen as a kind of interim care, waiting
the time when the problem that made placement necessary may be return to his own home, or
Foster care is providing to children who are in need of care and protection. In addition, children
are recommended for foster care if the biological parent cannot affectively provide for
upbringing of child due to poverty, maltreatment, child abuse and among many others. Children
whose parent are victims of terminal illness such HIV, AIDS, T.B. etc. are also taken for foster
Adoption
Adoption has been in existence a long time ago and is a common practice in several
countries of the world but in Nigeria this doesn’t seem to be the case because of the individual
The child right act (2003) define adoption as the legal process whereby a person obtains
judicial or administrative authorization to take usually but not invariably the child of another
person as his own and parental rights and obligations are permanently transferred from the
Also, the united nations convention on the rights of the child (1989) that adoption is
recognized as one of the forms of alternative care for children who have been temporarily or
permanently deprived of their family environment, and also for children who are unable to
The factors that necessitate that adoption of a child according to the act range from:
1.Childless;
8.To relieve parent who are unable to take care of their child.
1.Also some children adopted may turn out to have health or mental problem that someone
2.Adopted children grew up in most cases and persist on knowing their biological parent when
they are aware that you are not their real biological parent. This also create problem.
beliefs because the child is not entitled to inherit anything from his/her adopter.
4.The child right act of 2003 has not wholly help adoption as it has not been passed in some
states.
5.Cultural practice among various ethnic group in Nigeria do not suppose adoption base on