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Anil Kumar Reddy Kappeta

To SD team.
...................
Issue:
Cause: License issue
Troubleshooting Tried: None.
Next Point Of Action: Please install the requested software by following AFW
Software portfolio

To AFW SME:
......................

Issue:
Cause: Application issue
Troubleshooting Tried: None.
Next Point Of Action: Actually this issue seems related to something application
functionality but we don't have more information about this issue, so assigning
this ticket to AFW SME to look at the same.

( or )
Actually as per AFW SME bentley activation key have keep with in wood itself, so
assigning this ticket to AFW SME to look at the same.

( or )
Hi Paul.
Actually User is not able to access Aspen One Exchange application. Attached error
The request channel timed out attempting to send after 00:05:00.
Increase the timeout value passed to the call to Request or increase the Send
Timeout value on the Binding. Issue seems need to increase the timeout value in
configuration binding, so please suggest the same.

SLA HOLD
...................

Issue:
Cause: Application issue
Troubleshooting Tried: User not available, So sent mail.
Next Point Of Action: I need to check the issue on user machine but user is
offline, So sent remainder mail and waiting for responce.

Closing ticket .
.........................
Summary : Applied three strike policay and closed the ticket.
Issue:
Cause: Application issue.
Troubleshooting Tried: None
Next Point Of Action:None.
Resolution: As per the three strike policy, 3 reminders has been sent and closed
the ticket

DB ISSUE :

Next Point Of Action: This issue occured due to Oracle DB connection lost,
so assigning this ticket to Oracle DBA to look at the same.

User facing issue due to DataBase connection lost, So assigning this ticket to
Oracle DBA to look at the same.
GROUPS ID'S:
.......................

I-WGC-GB-ENGTECHAPP--Eng & Tech


I-WOOD-GB-IBM-ENGTECHAPPDISP --Eng & Tech
I-NCC-IMI-XXSSOWIN --Wintel Team
C-WGC-XX-ENGTECAPPAFW --- TREVOR.ETHERINGTON@AMECFW.COM
AFW SME(Paul Nichols) -- Aspen Hysys.

I-MWS-XX-MSD-SDK-MAXHOLD -- Maxhold
I-MWS-XX-MSD-SDK-SERVCDESKGLBL -- SD
I-SRM-IN-IAM-CHD-IAM(EAST) --IAM Team.
I-WOOD-GB-GBLAPPSUP -- lotus.
C-WGC-GLOBAL-SAM -- asset management team.
I-WGC-GB-ABDNAPPSUP-- pavan team.
I-WGC-GB-ABDNAPPSUP
I-NCC-CITRIX -- Citrix

SLA CATOGIRY :
...............................

001 - User Unavailable for Troubleshooting/providing information


002 - Awaiting approvals
003 - Ticket for a Future Event.
004 - Waiting on Wood Team/Vendor
005 - Hardware - Awaiting Approval
006 - Hardware - Awaiting Delivery
007 - Asset Update Pending (Reporting Purpose)

To IAM Team :
.........................
IAM Team, kindly add user to "dls_Cad_piping_user" AD group

To SAM team:
........................
Next Point Of Action: License needs to be renew, Please do the needful.

To SD team :
......................
This request is scope of SD team, so SD team please provide access to user as per
software catalogue portal.

Links & Passwords:


.............................

https://esls2.eu.smi.ibm.com/maximo/webclient/login/login.jsp?appservauth=true

dRO7Em58 - Skype & Outlook

............................................................

AD GROUPS:
.............................

app_BluebeamRevuExtreme_2018_Bluebeam_WGPSN_AUSTRALIA_M
app_BluebeamReviewExtreme_2016.5.2_Bluebeam_WGPSN_BAKU_S

Bluebeam_BluebeamRevu_16.5.0_V1.0_GLOBAL

Bluebeam_BluebeamRevu_16.5.0_V1.0_GLOBAL

Intergraph_PDS_12.00.01.18_V1.0_GLOBAL

Latest AD group.
Bluebeam_BluebeamRevu_16.5.0_V1.0_GLOBAL

Issue: AP : IND Bluebeam || Request for Software

Cause: Software Request


AmecFw_APDbuild_V1.0_GLOBAL

Intergraph_SmartPlantInstrumentation_2009.SP4_V1.0_GLOBAL

Smartplant review 2015 AD group.


Intergraph_SmartPlantReview_2015_V1.0_GLOBAL

Autodesk_Autocad_2016_V1.0_GLOBAL
app_SmartplantReview_2017_Intergraph_WGPSN_ZADCO_M

SERVER ISSUES:
.............................

To Add: pdlice -j �server name�


To Remove:pdlice -k "server name"
To lost out all servers : pdlice -l
servers
ingr-all.global.amec.com

Bluebeam_BluebeamRevu_16.5.0_V1.0_GLOBAL

Autodesk_Civil3D_2018_V1.0_GLOBAL

MICROSTATION v8 (Bentley_Microstation_V8i.SS3.08.11.09.459_V1.0_GLOBAL) 3693

MAX HOLD:
.....................

I-MWS-XX-MSD-SDK-MAXHOLD

Issue resolved but not able to mark it resolved.

Issue: S3D || EM - Unable to get an S3D License :


Cause: License issue
Troubleshooting Tried: Checked with user, he said issue got resolved. So i am
resolving this ticket.
Next Point Of Action: We tried to Resolved this IN but it has a related
SR(SR21390812) which stops us to do so, we also RESOLVED the SR then tried to
resolve this IN but no result, team please move this IN to Resolve Confirm state.

Which region
1 - Check users location and process as per below

US, Canada, UK or Chile users


- Install \\wp-nas-isln-01.woodgroup.com\Software-Distribution\CSI\Sap2000\18.2
- UK users - Point at ixa-lic4
- US & Canada users - Point at EDC04-LIC1
- Chile users - Point at sgo-lm5