Chapter 2 Exam - Dpr7501-001v CCNPT 2019-1

10/7/2019 Chapter 2 Exam: DPR7501-001V CCNPT 2019-1
Chapter 2 Exam
Due No due date Points 16 Questions 16 Time Limit None
Attempt History
Attempt Time Score
LATEST Attempt 1 8 minutes 15 out of 16
Score for this quiz: 15 out of 16

Submitted Jul 10 at 9:37am
This attempt took 8 minutes.
Question 1 0 / 1 pts
The help desk receives several calls on Monday morning stating that users
cannot connect to a local print server that was working on Friday. Which
statement about the problem would be correct?
orrect Answer
The inability to connect to the print server is a symptom of a problem.
The inability to connect to the print server is the problem.
The connectivity problem occurred Monday morning.
You Answered The inability to connect to the print server caused the problem.
Refer to Chapter 2.
https://1303036.netacad.com/courses/854328/quizzes/7717625 1/10
Which condition is a symptom of a connectivity issue on a router that

provides access to the Internet?
A static route is misconfigured.
Correct! An interface status is down.
An incorrect network statement exists.
A cable is unplugged.
Refer to Chapter 2.
What is a symptom of an incorrectly applied network command when issued

under the routing process?
a down status on an interface
Correct! a timeout message when attempting to ping a device on another network
a routing protocol that is not running
a user who is unable to connect to machines that are located on the same
subnet
Refer to Chapter 2.
What is an important element of troubleshooting, regardless of the method

used?
using a single troubleshooting process
executing the steps in the same order every time
Correct!
following a structured and systematic process
spending a significant amount of time analyzing the information
Refer to Chapter 2.
A user creates a trouble ticket indicating that the Internet is inaccessible. The
network administrator receives the ticket and determines that this user is the
only one having problems. A ping command issued from the administrative
PC to the user PC is successful. What should the administrator do next?
Correct!
Escalate the issue to the desktop support group.
Contact the ISP to determine if there is an issue on the ISP side.
View the route table on the core router to determine if there is a routing issue.
Swap out the patch cable between the user PC and the switch to determine if
that solves the problem.
Refer to Chapter 2.
What is a benefit of change control during the processes of regular network

maintenance?
simplification of the process for creating a network baseline
Correct! reduction in the frequency and duration of unplanned outages
elimination of the need to troubleshoot planned outages
elimination of the need to perform a regular network backup
Refer to Chapter 2.
What is the first step of a structured troubleshooting process?
Gather facts.
Solve the problem.
Correct! Define the problem.
Propose and test a hypothesis.
Analyze information and eliminate possibilities.
Refer to Chapter 2.
Refer to the exhibit. What principles are depicted in the exhibit?
the main path traffic follows in the network
Correct! the main subprocesses of structured troubleshooting
the main phases of communication and change control
the main phases of the divide and conquer troubleshooting process
Refer to Chapter 2.
Which element forms the basis of a good problem description?
Correct! description of observed symptoms
interpretation of observed symptoms
conclusions about observed symptoms
impact of observed symptoms on productivity
Refer to Chapter 2.
What is a situation where escalation of an issue is inadvisable?
Management has not been consulted.
Correct! Escalation will slow the procedure.
The problem is actually a set of problems.
The problem has an impact on the performance of the entire network.
Solving the problem would showcase the skills and knowledge of the
troubleshooter.
Refer to Chapter 2.
During the troubleshooting of an issue, it is determined that the most

probable cause of the issue is not within the administrator's area of
responsibility. What is the next step in the problem solving process?
Correct!
Escalate.
Gather information.
Propose a solution.
Test a hypothesis.
Refer to Chapter 2.
After a proposed solution has been implemented, the network administrator

realizes that new problems have been introduced by the changes. What is
the next step in the troubleshooting process?
Propose a hypothesis.
Correct!
Execute the rollback plan.
Determine an appropriate workaround.
Escalate the problem to another department.
Refer to Chapter 2.
To correct an issue that was discovered a few days earlier, an administrator

makes a change during a regularly scheduled maintenance window. After
making the change, the administrator discovers that a new problem has
occurred. What should the administrator do next?
Correct!
Rollback the change and resume the troubleshooting process.
Continue making changes until the symptoms disappear.
Leave the change in place and troubleshoot the new problems at a later time.
Gather information about the new problem and form a new hypothesis.
Refer to Chapter 2.
What are two situations where escalation of a case is recommended?

(Choose two.)
Correct!
when insufficient knowledge and skills exist
when the end-user reporting the problem is a manager
Correct!
when shift work requires handing off the problem
when there is an inability to clearly communicate the problem
when there is a lack of desire to solve the issue
when the cause of the problem is within the area of responsibility of the
troubleshooter
Refer to Chapter 2.
In which structured troubleshooting process phase would a network engineer

ask questions such as "When did it last work?" or "Has it ever worked?"
analyze information phase
Correct!
define the problem phase
eliminate possibilities phase
gather facts phase
propose a hypothesis phase
solve the problem phase
Refer to Chapter 2.
In which phase of the structured troubleshooting process should a network

administrator clearly communicate to the affected network users what is
going to be done and why it is being done?
the analysis of information
the definition of the problem
the elimination of possibilities
the gathering of facts
Correct! the proposal and testing of a hypothesis
Refer to Chapter 2.
Quiz Score: 15 out of 16

Chapter 2 Exam - Dpr7501-001v CCNPT 2019-1

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10/7/2019 Chapter 2 Exam: DPR7501-001V CCNPT 2019-1

Score for this quiz: 15 out of 16

The inability to connect to the print server is the problem.

The connectivity problem occurred Monday morning.

Which condition is a symptom of a connectivity issue on a router that

A static route is misconfigured.

Correct! An interface status is down.

An incorrect network statement exists.

What is a symptom of an incorrectly applied network command when issued

a down status on an interface

Correct! a timeout message when attempting to ping a device on another network

a routing protocol that is not running

What is an important element of troubleshooting, regardless of the method

using a single troubleshooting process

executing the steps in the same order every time

spending a significant amount of time analyzing the information

Contact the ISP to determine if there is an issue on the ISP side.

What is a benefit of change control during the processes of regular network

simplification of the process for creating a network baseline

Correct! reduction in the frequency and duration of unplanned outages

elimination of the need to troubleshoot planned outages

elimination of the need to perform a regular network backup

What is the first step of a structured troubleshooting process?

Solve the problem.

Correct! Define the problem.

Propose and test a hypothesis.

Analyze information and eliminate possibilities.

Refer to the exhibit. What principles are depicted in the exhibit?

the main path traffic follows in the network

Correct! the main subprocesses of structured troubleshooting

the main phases of communication and change control

the main phases of the divide and conquer troubleshooting process

Which element forms the basis of a good problem description?

Correct! description of observed symptoms

interpretation of observed symptoms

conclusions about observed symptoms

impact of observed symptoms on productivity

What is a situation where escalation of an issue is inadvisable?

Management has not been consulted.

Correct! Escalation will slow the procedure.

The problem is actually a set of problems.

The problem has an impact on the performance of the entire network.

During the troubleshooting of an issue, it is determined that the most

After a proposed solution has been implemented, the network administrator

Determine an appropriate workaround.

Escalate the problem to another department.

To correct an issue that was discovered a few days earlier, an administrator

Continue making changes until the symptoms disappear.

What are two situations where escalation of a case is recommended?

when the end-user reporting the problem is a manager

when there is an inability to clearly communicate the problem

when there is a lack of desire to solve the issue

In which structured troubleshooting process phase would a network engineer

analyze information phase

eliminate possibilities phase

gather facts phase

propose a hypothesis phase

solve the problem phase

In which phase of the structured troubleshooting process should a network

going to be done and why it is being done?

the analysis of information

the definition of the problem

the elimination of possibilities