 Resume

Michael Cole
13 Leanyer Drive, Leanyer, NT 0812
0406 380 980
mgc1245@hotmail.com

Contents
Employment History
Educational History
Skills and Experience
Interests
References

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Employment History
2017 to 2019 OFFICE ASSISTANT
Healthy Lifestyle Consulting (Darwin, NT)
Casual

Principle duties and observations:

 Data entry of cash payments and receipts
 Filing of office paperwork
 Operated computer software and hardware
 Cleaning of fitness equipment and small gym
 General cleaning of photography studio
 Child Minding

2018 VOLUNTEER
RSCPA (Darwin, NT)
Casual

Principle duties and observations:

 Cleaning cat kennels and feeding bowls
 Preparing food
 Preparing new arrivals for kennels
 Petting and playing with cats

2017 WORK EXPERIENCE

Tropical Business Solutions (Darwin, NT)
Full-time for one week

Principle duties and observations:

 Troubleshooting hardware for clients in their workplace
 Troubleshooting remotely for clients
 Provided advice to clients remotely and face to face
 Operated computer software and hardware
 Communicated with clients and team members in the workplace
 General housekeeping

2016 and 2017 WORK EXPERIENCE

NEC (Darwin, NT)
Full-time for two weeks

Principle duties and observations:

 Installed computer hardware for clients in their workplace
 Provided advice to clients remotely and face to face
 Operated computer software and hardware
 Communicated with clients and team members in the workplace

2016 WORK EXPERIENCE

KINETIC IT (Darwin, NT)
Full-time for one week

Principle duties and observations:

 Provided first-level remote help desk support
 Troubleshooted and logged incident reports and job tickets

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  Follow-up outstanding job ticket
 Worked independently and with a team
 Communicated with third party service providers

Educational History
December 2017
YEAR 12 CERTIFICATE OF EDUCATION
Casuarina Senior College (Darwin, NT)

Subjects
● Workplace Practices
● Community Studies
● Integrated Learning
● VETiS – Cert III in Information Technology
● VETiS – Cert I in Retail

September 2017
IT ESSENTIALS – CISCO NETWORKING ACADEMY
CHARLES DARWIN UIVERSITY (Darwin, NT)

Subject Competencies
 See attached CISCO Certificate

December 2017
CERTIFICATE III INFORMATION, DIGITAL MEDIA AND TECHNOLOGY
CHARLES DARWIN UIVERSITY (Darwin, NT)

Subject Competencies

 WORK AND COMMUNICATE EFFECTIVELY IN AN ICT ENVIRONMENT

 CONNECT INTERNAL HARDWARE COMPONENTS
 DETERMINE AND ACTION NETWORK PROBLEMS
 RUN STANDARD DIAGNOSTIC TESTS
 CARE FOR COMPUTER HARDWARE
 MAINTAIN EQUIPMENT AND SOFTWARE
 CREATE USER DOCUMENTATION
 INSTALL AND MANAGE NETWORK PROTOCOLS
 PROVIDE BASIC SYSTEM ADMINISTRATION
 INSTALL, CONFIGURE AND SECURE A SMALL OFFICE OR HOME OFFICE
NETWORK
 BUILD SIMPLE WEBSITES USING COMMERCIAL PROGRAMS
 PRODUCE DIGITAL IMAGES FOR THE WEB
 PROVIDE ICT ADVICE TO CLIENTS

December 2017
CERTIFICATE I RETAIL SERVICES
CHARLES DARWIN UIVERSITY (Darwin, NT)

Subject Competencies

 ORGANISE AND MAINTAIN WORK AREAS

 COMMUNICATE IN THE WORKPLACE TO SUPPORT TEAM AND CUSTOMER
OUTCOMES
 OPERATE RETAIL TECHNOLOGY

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  WORK EFFECTIVELY IN A CUSTOMER SERVICE ENVIRONMENT
 PLAN A CAREER IN THE RETAIL INDUSTRY
 APPLY SAFE WORK PRACTICES
Skills and Experience
Cardiopulmonary resuscitation (CPR) – March 27 2018
 HTLAID001 – Provide cardiopulmonary resuscitation
Auslan Sign Language Beginners Course – October 2018
 HTLAID001 – Provide cardiopulmonary resuscitation
Customer Service
 Help desk phone calls including helping clients to troubleshoot their computers and log jobs
 Face to face field work with clients including installing and troubleshooting hardware
 Cleaning of equipment used by clients
 General housekeeping of office and studios
Web Design and Development
 Website development with HTML and CSS.
 Common browsers like Internet Explorer, Google Chrome and Mozilla Firefox.
General Office Software
 Microsoft Office 2003, 2007 and 2010 including Word, Excel, Notes, Outlook and PowerPoint,
 Windows 10 and older
 Data entry using Microsoft Office programs
Programming
 Python
 Raspbian (modified version of Linux)
 Windows Command Line
Networking
 Creating a secure wireless network
 Configured a gaming server
 Port-forwarding
Hardware Assembly
 Custom built a desktop computer
 Built a Bitcoin Miner
 Assembled a Raspberry PI
 Wiping hard-drives
Trouble Shooting
 Establishing and testing theory of cause
 Establish a plan of action to resolve and implement solutions
 Verify full system functionality
 Document findings, actions and outcome

Interests
 3D Modelling
 Computer Gaming
 Visual Communications
 Reading
 Watching Movies
 Cooking

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References
NEC Australia
Yvette Rolfe – Traineeship Program Manager
Level 9, 39 Woods Street, Darwin, NT 0800
8980 8671

Kinetic IT
Training Manager
Level 5, 24 Mitchell Street, Darwin, NT 0800
8995 2000

Tropical Business Solutions

Daniel Ladlow - Director
20/119 Reichardt Road, Winnellie, NT 0820
8922 0000

Charles Darwin University

Neil Williams
Palmerston Campus – Building C
8946 6667

Healthy Lifestyle Consulting

Kylie Papazoglou
13 Leanyer Drive, Leanyer
0419815243

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