Management

An Information Technology company, or an IT comany, Department develops, manages and

maintains an organization's technology-related assets (hardware, software, systems, etc.), policies,
procedures and systems. This includes, but is not limited to, the administration of company email
systems, business intelligence and enterprise resource planning [ERP] platforms, network setup, data
backup and retrieval and document storage.
Common Information Technology (IT) job titles: Chief Executive Officer (CEO), Chief Technology
Officer (CTO)

Application Development
The Application Development Group defines application architecture and develops programs and
systems to meet business needs/requirements that are defined by the systems analysis team
(through interviews with end users and stakeholders). They use research and user testing to fine tune
applications to meet specific, detailed use cases.
Common Application Development job titles: Systems Analyst, Business Analyst, Systems
Engineer, Application Developer

Application Management
Application management refers to the ongoing support (for users and infrastructure) of existing
company systems, such as ERP or CRM software. Tasks carried out by the Application Management
team include bug fixes, patches, minimal enhancements (typically 2 weeks or less), code refactoring,
etc. This group may also be responsible for maintaining infrastructure (servers, storage, memory, etc.)
related to company systems.
Common Application Management job titles: Application Developer, Quality Assurance Engineer, IT
Application Analyst

IT Administration
The IT Management and Adminstration function oversees IT initiatives to ensure that all technology-
related projects run smoothly and align with overall company strategy. They perform strategic
planning and recommend courses of action for technology-related improvements. The group creates
schedules, defines the scope and budget (usual project management tasks) and oversees IT projects
from end to end.
Common IT Management & Administration job titles: Business Analyst, Systems Analyst,
Enterprise Architect, IT Project Manager

IT Security
The IT Security Group is responsible for defining, communicating and enforcing technology-related
policies, standards and procedures. They are tasked with mitigating risk related to internal and
external data breaches and cyber attacks. IT Security teams also work to develop security incident
management plans and ensure that all technology-related projects meet defined security
requirements. Robust system and network security is especially vital in industries such as banking,
consumer finance and insurance, where large amounts of private data (social security numbers, bank
account information, etc.) reside in company systems.
Common IT Security job titles: Cybersecurity Analyst, Information Security Analyst, Information
Security Engineer

Network Adminstration
The IT Network Administration Group manages the company's technology 'backbone' – its data
centers and networks. They plan, design, implement and maintain server configurations, routing
protocols, network configurations and storage environments to facilitate the needs of the organization.
They also configure server backups, monitor network use statistics and loads, and implement
contingency plans to minimize network and system downtime. The network administration team also
works closely with the IT Security Group to ensure that company servers and networks meet or
exceed established security requirements.
Common Network Adminstration job titles: Network Engineer, Network Administrator, Systems
Administrator

User Support & Services

The User Support and Services Group (commonly referred to as IT Support or Tech Support)
provides technology assistance to internal customers (the company's employees). They set up
hardware and software, troubleshoot technical issues and perform root cause analysis to reduce
instances of technical problems. In some cases, the Tech Support Group may also be responsible for
hardware and software procurement and asset management (licenses, warranties, etc.). More
advanaced, application-specific technology issues are typically handled by the Application
Management team (see above).
Common User Support & Services job titles: Technical Support Specialist, IT Support Administrator,
Desktop Support Specialist/Analyst