Curriculum Vitae

Name: Francis Joaquim D’silva

Age: 32 years
Sex: Male
Nationality: Indian
Marital Status: Married

Address: 15 Olive 705, Mohan Greenwoods,

Phase 3, Manjarli Village,
Badlapur 421503.

Contact Details: 9619536182.

Email: dsilvaf1@gmail.com

Religion: Roman Catholic.

Educational Qualification:

Institute Level Year University Percentage

ST. Xavier’s High School SSC 2003 Mumbai 57.46
ST. Xavier’s Jr. College HSC 2005 Mumbai 61.50
Ramanand Arya D.A.V College TY Bcom 2008 Mumbai 56.80
KJ Somaiya Institute of Management Studies MHRDM 2013 Mumbai 62

Hobbies:
 Playing and watching soccer matches.

Work Experience
Working with CMA-CGM Pvt Ltd

Since 27th Nov-17 till date as an Assistant Manager - HR Business Partner.

Job Responsibilities

 Heading end-to-end employee lifecycle including on-boarding & induction, grievance handling and
employee relations, performance management and attrition management
Designing, implementing and supporting various Strategic HR programs, processes, policies for vertical
and partner with managers/employees to meet business goals.
 Reviewing and analyzing business unit data to identify trends and recommend solutions to improve
performance, retention, and employee experience
Working with Business Leaders, Delivery Head and HR team to drive people processes like employee
engagement, performance management, career progression, BU restructuring, workforce planning and
so on.
Conducting employee satisfaction surveys, encouraging maximum participation, analyzing and
explaining results, and coaching managers and teams in action planning exercises, follow-through on
action plans
  Guiding, supporting, orienting and training employees and managers through entire Performance
Management Cycle – Development Plans, Mid-Year Reviews, Year-End valuations, Calibrations and so
on.
 Deploying training and development portfolio in accordance with business and individual needs to
ensure readiness of talent for current and future requirements of the business.
 Driving employee engagement initiatives for specific teams and across the BU.
 Building entire people initiative calendar like town halls, floor walks and facilitate employee
engagement activities and R&R programs on a monthly basis.
 Managing and resolving all types of employee relations issues by conducting effective, thorough and
objective investigations
 Providing guidance to managers and employees on policies, disciplinary procedures, talent
management programs and other people initiatives

Worked with Inventurus Knowledge Solutions (IKS Health)

28th Dec 2015 to 16th Nov 2017 as an Assistant Manager - Employee Engagement.
Job Responsibilities

 Lead the entire IJP process and create rigor and promote internal growth across sites in India.
 Plan towards achieving TAT in completing the IJP process and close 50% of MPR internally.
 Conduct research work for company mapping in terms of policies, best practices.
 Ensuring HR goals, objectives and initiatives are supported through the implementation of employee
relations strategies, policies and processes.
 Track floor pulse and market intelligence and highlight it on timely basis to functional leaders.
 Auditing trackers with accuracy on timely basis.
 Provide advice, counsel and resolution to managers on a broad range of employee issues including
general HR issues, policy interpretation, work conditions, employee development, performance
management and succession planning.
 Planning Motivational Activities across sites in India.

Worked with Infiniti Retail Pvt Ltd (A Tata Enterprise) as an Assistant Manager – HR Generalist
Since 17th Dec 2014 to 1st Dec 2015
Job Responsibilities

 Responsible for HR function for 4 stores.

 Responsible for sourcing manpower to aid Talent Acquisition team for Mumbai.
 Plan and drive performance management system bi-annual appraisal cycles, performance
improvement plans in stores.
 Design and implement associate engagement activities.
 Looking after employee welfare, grievance handling, counseling and guiding employees for harmonious
interpersonal relations.
 Ensuring accurate and timely payroll data processing of new employees as well as full and final
settlements of resigned employees on a monthly basis
 Maintaining & ensuring accuracy of data on: Employee details and personnel files, Leave records in SAP
& Leave cards, Attendance, Recording daily Scheduler & Shifts and any other relevant registers at store
level.
 Implementation of all Statutory matters like P.F., ESIC, Shops & Establishment Act and other applicable
labour legislations.
 Monitoring & controlling the attrition rates at store level and sending monthly report to the Support
Office.
Worked with Serco BPO Pvt. Ltd as an Officer – Business HR. (18th Mar-13 to 16th Dec-14)
Job Responsibilities

 Acts as the first level of interface between HR & Operations for all HR related initiatives and query
handling.
 Ensure implementation of HR initiatives on the floor such as Post Orientation Feedback, HR Forums,
PMS, Employee Satisfaction surveys, etc.
 Driving PMS on floor and tracking closures.
 Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-
lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing
the same for IJP selection.
 Conduct Focused Group Discussions to understand concerns during the training period.
 Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure
clarity/awareness on HR policies and procedures.
 Ensure employee concerns relating to salary, insurance claims, food coupons are resolved within
committed timelines.
 Resolve queries regarding Mediclaim settlements and ensure quick resolution of the same Conduct Exit
Interviews for resigned employees and escalate issues, if any, arising of the interview.
 Ideating and devising Engagement activities for the Floor Responsible for controlling attrition and
assist in development of policies and procedures to ensure staff retention.
 Counsel employees in any problems that they face

Contractual Assignments

Worked with Deutsche Bank Operation International as a Hr Recruiter.

On contract for 6 months on a third party payroll [Magna InfoTech]
Since 10th June 2012 till 21st Dec 2012

Worked for Jardine Lloyd & Thompson (JLT) as a Hr Executive

On contract for 6 months on a third party payroll [Providence World]
Since 1st Dec 2011 till 31st May 2012.

Worked for Unify Hr Pvt Ltd.

Since 01 September 2010 till 30 November 2011 as a Hr Executive.
(Handled Recruitment For Major Companies Like Garware Polyesters, Siemens, Il&Fs, Network 18, First Source,
Infosys, GVK, and Dish Hospitality.)
Job Responsibilities:

 Using Job Portals for finding candidates (Naukri and Monster).

 Screening the candidates resume and short Listing them for an interview through telephone calls or
emails. Involved in recruitment drives and mass recruitment.
 Coordinating with the companies HR simultaneously for scheduling Interviews.
 Negotiating with the candidates for offer.
 Involved In Vendor Management.

Worked for Willis Processing Pvt Ltd (Previously Known As Trinity Computer Pvt Ltd),
Since 15th Sept 2008 till 10th Mar 2010 as an Associate.
 Job Responsibilities:
 Handling assigned accounts of companies and taking care of their maintenance.
involved in making collection calls and emails to the companies for their Premium installments.
 Involved in transfer of funds from clients to the underwriter and vice versa.
involved in chasing the underwriter ledger keepers for funds (Claim related).
Willis is an Insurance Broking Organization which has its head office in the United
Kingdom

Place : Mumbai
Signature
Date : Francis Joaquim D’silva