GARETH CROOKS IT SUPPORT RESUME

Key skills
KNOWLEDGE OF

Career Summary  IT maintenance  Logging faults

An enthusiastic and knowledgeable young person who is able to  Hardware faults  Replacing parts
provide front line support as part of any IT Service Operation.  Network support  IT infrastructure
Gareth is a logical thinker who is handle 1st/2nd line support calls,  Safety legislation  Troubleshooting
analyse and investigate problems, implement fixes, escalate
support calls to 2nd/3rd Level and work closely with the service KEY COMPETENCIES
desk team. He is flexible, resourceful and willing to take full
ownership of user problems until they are fully resolved. He is  Identifying and remedying performance
hungry to learn IT from the ground up, and is currently looking for bottlenecks in complex systems.
 Repairing IT equipment and replacing parts.
a suitable position with an forward thinking company.
 Prioritising in a fast moving environment.
 Ability to grasp technical concepts quickly and
easily.
Academic Qualifications  Giving sound advice on technical matters.
 Accurately following diagrams and written
Coventry North College 2011 - 2012
instructions to repair a fault or set up a system.
Diploma in IT Systems Pass
 Clean driving license and access to own transport.
Birmingham South High School  Strong system and IT experience.
Maths 2008 - 2011  Flexible to overtime requests.
English Pass  Maintaining records of software licenses.
Geography Pass
Physics Pass PERSONAL SKILLS
Business Studies Pass
Physical Education Pass  Proactively working as a member of a team.
 Active questioning & listening skills.
 Maintaining individual performance targets.
 Ability to work under pressure.
IT Support skills acquired whilst studying  Excellent problem resolution skills.
 Good communicator at all levels.
 Providing first level technical support to customers.
 Work well as a member of a team & in isolation.
 Ability to convey technical solutions in a clear and concise
 Open to different ideas, working practices and
manner.
cultures.
 Installing and configuring computer hardware systems and IT
software.
 Undertaking analysis, diagnosis and resolution of client REFERENCES
problems via phone, e-mail & face to face contact.
Richard Jones Hilary Matthews
 Quickly responding to customer enquiries and concerns.
Headmaster Project Coordinator
 Escalating unresolved problems to other support staff.
Dayjob College Dayjob Charity
 Taking ownership of problems and tracking them to a 120 Vyse Street 120 Vyse Street
successful conclusion. Birmingham Birmingham
 Raising & maintaining incident tickets and problem records. B18 6NF B18 6NF
 Continuously reviewing performance against Service Level info@dayjob.com info@dayjob.com
Agreements. 0044 121 638 0026 0044 121 638 0026
 Analysing call logs to spot trends and underlying issues.
 Producing documentation and reports to a high standard.
CONTACT DETAILS
 Testing and evaluating new technology.
Gareth Crooks
 Setting up new users' accounts and profiles and dealing with
password issues. Dayjob Ltd, 120 Vyse Stree Birmingham B18 6NF
 Monitoring IT network to ensure availability to all users. T: 0044 121 638 0026 - E: info@dayjob.com
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