Pa SP 2 (119472,119457,119466,119465,119462,119459,119469,12153) - Poe

Public Administration NQF4: US 119472, 119457, 119466, 119465, 119462, 119459, 119469 and 12153
SAQA ID: 57824
FORMATIVE ASSESSMENT
SKILLS PROGRAM 2: COMMUNICATION IN PUBLIC

ADMINISTRATION
 US 119472: ACCOMMODATE AUDIENCE AND CONTEXT NEEDS

IN ORAL/SIGNED COMMUNICATION
 US 119457:INTERPRET AND USE INFORMATION FROM TEXTS
 US 119466:INTERPRET A VARIETY OF LITERARY TEXTS
 US 119465:WRITE/PRESENT/SIGN TEXTS FOR A RANGE OF
COMMUNICATIVE CONTEXTS
 US 119462:ENGAGE IN SUSTAINED ORAL/SIGNED
COMMUNICATION AND EVALUATE SPOKEN/SIGNED TEXTS
 US 119459:WRITE/PRESENT/SIGN FOR A WIDE RANGE OF
CONTEXTS
 US 119469: READ/VIEW, ANALYSE AND RESPOND TO A
VARIETY OF TEXTS
 US 12153: USE THE WRITING PROCESS TO COMPOSE TEXTS
REQUIRED IN THE BUSINESS ENVIRONMENT
Learner Signature Date

Communication in Public Administration Skills Programme 2
SAQA ID: 57824
ACCOMMODATE AUDIENCE AND CONTEXT NEEDS IN ORAL COMMUNICATION
MODULE 1
UNIT STANDARD NUMBER : 119472
LEVEL ON THE NQF : 3
CREDITS : 5
FIELD : Communication Studies and Language
SUB FIELD : Language
Answer the following question in the space provided below.

ACTIVITY 1
1) Identify the ways to communicate business information. Then decide in what situation
each particular communication form could best be used.
a) Ways to communicate business information.
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(15)
b) What situation can the communication form be best be used?
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(10)
ACTIVITY 2
1) Explain how an audience can affect your communication
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(5)
ACTIVITY 3
1) Take a moment to think about this. Do you agree that use of jargon outside of the group
of people who understand it is not very polite?
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(5)
ACTIVITY 4
1) Identify the appropriate form of communication in each of the situations below
Situation Form of communication
You have to take time off work.
Invite someone to the movies
Invite your boss to dinner
Cancel an insurance policy
Request a meeting with your superior
Send greetings to a friend
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Apply for a loan
(7)
ACTIVITY 5
John and a few of his friends work for a huge multi-national company and are unhappy that the
staff kitchen only provides tea and not coffee.
They decide to set up a meeting with the Financial Director and CEO, saying that they have a
grievance and demand to be heard.
1) Let’s say they had a legitimate complaint that needed to be addressed by these two
individuals. What course of action should they take in order for their communication to
succeed?
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(10)
ACTIVITY 6
a) List the people with whom you communicate with on a regular basis.
b) Do you communicate in exactly the same way with each of these people? Give reasons
for this.
a) List of people
(6)
b)
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(12)
ACTIVITY 7
a) As you have already been told, you will need to do a presentation. What is it about
doing a presentation that worries you the most? (3)
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b) What should you do before a presentation to ensure that it is successful? (2)
ACTIVITY 8
You will no doubt have seen someone who is a good presenter. You may also have been part of
an audience where someone made a poor presentation. Complete the table below by writing
down those things that made for a poor or good presentation.
GOOD PRESENTATION POOR PRESENTATION
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(20)
ACTIVITY 9
a) Explain how our expectations, knowledge and experience affect what we hear.
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(9)
ACTIVITY 10
a) Okay, so now you know how to present. But, how do you stop the nervousness that is
part of doing such a presentation? (2)
b) What do you understand about BODY LANGUAGE? Give examples from your daily life.
(4)
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c) How do you stop the nervousness that is part of doing such a presentation?
(2)
d) What do you understand about BODY LANGUAGE? Give examples from your daily life
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(4)
e) Give examples of cultural differences with regard to body language.
(3)
f) List any other factor - other than the content of the speech - which you think will be
important in making sure that your audience attends to what you are saying and feels at
the end of your presentation that you have given a good presentation.
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(5)
ACTIVITY 11
You have been asked to address a group of young people who will be travelling overseas.
They will all need to give a short presentation to people in the countries where they are going.
What advice would you give them about making such presentations? Explain fully.
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(10)
ACTIVITY 12
a) How can the layout of tables and the venue impact on what takes place in the meeting?
(5)
ACTIVITY 13
1) What is an agenda?
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(2)
2) Do you agree that the layout of a venue can impact on a meeting? Support your response.
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(5)
3) How would you suggest that one limits the length of a meeting?
(2)
ACTIVITY 14
a) The reasons why conflict might arise in a meeting are many and varied. List a few that
you can think of.
(5)
b) Suggest what you think should be included in minutes to make them “good” minutes.
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(3)
ACTIVITY 16
At the labour centre, you notice that employee morale is low. You think that team building
exercises, like going on a company trip, can help to solve this problem
Your colleague disagrees – he feels that team building exercises are useless and expensive
and that employees should motivate themselves.
Your supervisor is willing to listen to both your arguments and take action accordingly. She
provides you and your colleague with this proposition statement, “Team Building Exercises
improve employee morale and are thus beneficial to the organisation”.
1. Prepare an argument FOR team building exercises.

Hint – state why it is important; its benefits; how it impacts on employee morale; how it
impacts on the employer and the workplace.
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(15)
2. What possible arguments could your colleague use to disprove the proposition statement?
(10)
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1. Prepare an argument FOR team building exercises.
(10)
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2. What possible arguments could your colleague use to disprove the proposition statement?
(10)
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INTERPRET AND USE INFORMATION FROM TEXTS
MODULE 2
CREDITS : 5

ACTIVITY 1
WORD ATTACK SKILLS
Look at this list of complex terms on the left hand of this table, and match them with the
correct explanations. For example, the first correct answer would be 1- j. Use your word
attack skills to help you complete this activity.
1. Multi-national
2. Multi-millionaire
3. Groundwater
4. Biodiversity
5. Information Technology
6. Building Science
7. Eco-systems
8. Eco-tourism
9. Geochemistry
10. Hypothermia
11. Alien vegetation
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Explanations
a. Having lots of money
b. Sum total of the variety of life and its interaction and can be divided into genetic
diversity; species diversity; ecological or ecosystem diversity
c. The study of construction
d. The study of machines related to communication
e. The chemistry of the earth
f. Study of how all life systems function in the environment
g. Condition of having body temperature below normal
h. When visitors and tourists use the environment in a non-damaging way
i. Water found underground in cracks and spaces in soil, sand and rock.
j. More than one country
k. Vegetation not indigenous to South Africa which needs constant monitoring and removal to
keep it in check.
(11)
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ACTIVITY 2
What do these sentences mean?

Look at these ambiguous newspaper headlines.
 KIDS MAKE NUTRITIOUS SNACKS
 GRANDMOTHER OF EIGHT MAKES HOLE IN ONE
 MILK DRINKERS ARE TURNING TO POWDER
 DRUNK GETS NINE MONTHS IN VIOLIN CASE
 FARMERS HOOKED ON NITROGEN FIXATION
Rewrite each one so that the ambiguity is eliminated, in other words the double meaning is fully
explained. To do this you will need to rewrite each sentence twice.
Write the literal (but incorrect) version first then what the headline is actually trying to say).
(15)
Example:
1. Grandmother makes a hole in one of her eight children!
2. Grandmother of eight children achieves a hole in one (in golf).
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(10)
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ACTIVITY 5
IDENTIFYING BIAS
Look at these examples of biased statements and identify what source you think they came
from. Match the number of the statement with the appropriate number of the source given in the
list. Keep in mind that a source can be biased for or against something. (24)
1. Baboons are a menace and should be shot on sight.
2. The Israeli forces are evil and are illegally occupying Palestine.
3. The Palestinians have no right to own land in the Gaza strip - it belongs to Israel.
4. Eminem is one of the greatest rappers of all times.
5. Eminem's lyrics are disgusting. He should be banned.
6. Baboons are peaceful, fun-loving animals that do no harm.
7. Men are lazy and our lives would be improved if they were all eliminated.
8. Gambling is a vice - it will lead to moral decay.
9. Women are the best! Long live women!
10. Charities benefit enormously from the Lotto therefore gambling is a good thing.
11. Farm labourers are unable to negotiate with management.
12. Farm workers preferred the ‘tot system’.
Sources:-
a) A newspaper article in favour of gambling.
b) An article from a leaflet entitled "Protect All Animals!"
c) A writer who dislikes swearing and obscenities in music.
d) A fan writing to a fan club newsletter.
e) A pamphlet promoting Israel's right to occupy the Gaza Strip.
f) An article written by someone who dislikes men intensely.
g) A letter from someone who has been plagued by baboons.
h) A poster advertising Women's Day.
i) An article that is written by someone whose life was ruined by gambling.
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j) A brochure published to support the Palestinian struggle for land.

k) An Apartheid era, anti-union, farm policy document.
l) A letter from a farmer who wanted to extract cheap labour from workers.
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ACTIVITY 4
IDENTIFYING ATTITUDES AND BELIEFS
For this activity you will need a pen and paper. You may work in pairs.
Look at these examples of extracts from articles. Then match the extract with the attitude or
belief being expressed either directly or indirectly. A list of attitudes and beliefs is given below -
some of which are correct, some of which are not. Choose the one you think best describes the
attitude and beliefs of the author. Match appropriate numbers.
1. Children are a mixed blessing. On the one hand they give meaning to our lives, are
entertaining, fun to be around and keep us young. On the other hand they are a great
responsibility.
2. Modern music is in a strange state. There are no more great guitarists like Clapton and
Hendricks from the 60's. Today's guitarists think it is sufficient to learn a few chords, and then
blast the audience with their new-found skills.
3. The abuse of Iraqi prisoners was to be expected. The Americans have always shown little
regard for those they hold captive in times of war. Abuse has occurred frequently in previous
wars.
4. The current trend of concern about genetic modification of food crops is based on various
scientific misconceptions. The potential benefits of GM crops far outweigh the few
disadvantages.
5. Studying by correspondence is challenging. The advantages are that you can pace yourself
and decide when you wish to study. You can also earn a wage while being a student. A
disadvantage is that you cannot have class discussions.
Attitudes and beliefs:
a) Negative attitude to correspondence courses
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b) Positive attitude to genetic modification; belief that its advantages outweigh any
disadvantages
c) Negative attitude to the USA; belief that they tend to abuse prisoners of war
d) Belief that modern music is better than it was 40 years ago
e) Belief that having children is a positive thing; positive attitude to children
f) Positive attitude to the USA; belief that they are a humane nation
g) Negative attitude to genetic modification; belief that it is ultimately harmful
h) Negative attitude to modern music; belief that it has got worse over the years
i) Positive attitude to studying through correspondence colleges; belief that they are better than
full-time institutions
j) Belief that having children is a bad thing; negative attitude towards children
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(10)
ACTIVITY 5:
ANALYSING VISUALS (INDIVIDUAL)
For this activity you will need magazines, scissors, pen & paper
Find two adverts from a magazine or newspaper where the visuals really caught your attention.
Attach the advert in this workbook.
Study the pictures and the accompanying text carefully and then answer the questions that
follow.
1) How did the picture capture your attention?
2) Describe the picture in words - is it as effective?
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3) Did the picture have a caption? If so, was it effective? If not, try making one up.
4) Would the picture alone make you interested in purchasing the product? Why or why
not?
5) Decide whether the text that is written alongside the picture would influence you in any
way. Give reasons for your answer.
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6) The text is aimed at who (audience)?
7) What is the author of the text trying to convince you?
(20)
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USE LANGUAGE AND COMMUNICATION IN OCCUPATIONAL LEARNING PROGRAMMES
MODULE 3
CREDITS : 5
CREDITS : 5

ACTIVITY 1
Suggest some of the information resources that you can use to get more information on study
techniques and explain why these resources are applicable.
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(15)
ACTIVITY 2
Consider the department that you work in. Write down the learning materials that you use
regularly (for instance, this could include policy documents and guidelines and instruction
manuals). Discuss how these materials are managed and who is responsible for this
management.
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(15)
ACTIVITY 3
1) Explain how you will find information on the different languages that people speak in
your town. State which research tools you will use to do research on this topic.
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ACTIVITY 4
Which types of learning resources are available in your workplace and how can your employer
ensure that staff members with different language abilities can use these resources?
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(15)
ACTIVITY 5
Facilitator divides the large group into smaller groups. These groups will work together for the
rest of the day, every time an activity requires group work. They will have the on-going
responsibility of monitoring their own and their group members’ participation in all group
activities. Facilitator can introduce the learners to the participation evaluation worksheet so they
know what they must aim and look for in themselves and other group members
Look at the worksheet on the next page and decide for yourself as honestly as you can, which is
your usual style of handling conflict. Then discuss as a group your different styles and discuss
what as a group you would like to aim for.
Debrief as a large group, sharing your general findings. (This exercise’s aim is to get you
thinking about different conflict styles and the way that you interact)
Break up into your designated groups
Each learner identifies their own sector and organisation and discusses the advantages and
disadvantages of being in that sector / organisation with respect to the features listed above
(features of the job and environment).
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Each learner identifies what he/she considers the biggest challenge to learning within his/her
sector and organisation and makes a constructive suggestion about overcoming or reducing the
challenge.
Debrief as a large group, sharing the constructive suggestions which learners came up with.
Follow the rules and techniques and summarise the following passage.
Artificial environments
Living in space was once an idea confined to science fiction. It is now close to becoming a
reality as new developments are made in space technology. One experiment in particular is
likely to provide more of the information needed to set up a new settlement in Space,
particularly on Mars. This is the Biosphere II project, in the desert north of Tucson, Arizona in
the USA.
Biosphere II consists of two linked glass and steel structures which are totally sealed from the
outside world. One of these glass houses contains several tropical habitats in miniature – a
rainforest, a small desert, even a 7.5 metre deep ocean with tides and a coral reef. The other
glass house is used for growing food and keeping animals. Eight researchers have been living
in Biosphere II since December. They will live in their sealed environment for two years, growing
their own food and recycling their waste products.
The aim of the experiment is partly to try to understand better how the ecosystems of the earth
work. But it will also help scientists to plan how the first settlers in Space will support
themselves, as it would be far too difficult and expensive to supply a Space colony with food
and fuel from Earth. It will be important for Space settlers to be able to purify their air and water
and grow their own food, becoming self-sufficient as quickly as possible. (English in Context)
INTEGRATED ACTIVITY
Facilitator to give each group a choice of 3 topics. Each member of the group will be presenting
to their group. Groups must:
 Choose 1 of the 3 topics

 Decide how they will break the topic into manageable sections
 Assign sections to each member of the group
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 Discuss and decide how they will sort and sequence the sections of their presentation
 Discuss and decide what sources and research techniques each person will use.
 Each person will be responsible for evaluating their own contribution and deciding what will
go into their segment (which should only be between one and two minutes)
 Each individual will then present to their group and one other. This is to save time, if the
class is big. If the class is small enough, then they will present to the whole group.
After all the presentations, the large group will debrief. To be discussed: (with specific reference
to specific presentations)
 How effective information gathering techniques were.

 How relevant the information was to the topics chosen
 How appropriately the findings of the research were presented
How appropriately the research steps were planned and sequenced.
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(20)
USE THE WRITING PROCESS TO COMPOSE A WIDE RANGE OF COMMUNICATIVE AND

BUSINESS TEXTS
MODULE 4
Write/present/sign texts for a range of communicative contexts
CREDITS : 5
CREDITS : 5
ACTIVITY 1
1) Which of the above forms of written communication have you used before? State one
example and explain why this form of communication was chosen.
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(5)
2) We all know that there are often mistakes in the letters that we receive. Why do you
think that it is important that such mistakes do not occur?
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(3)
ACTIVITY 2
1) Write down a list of the things that you will need to do to be able to put forward a good
report to senior management.
(5)
ACTIVITY 3
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Your group has come together to have its preliminary think-tank about researching the need for
a child care centre.
Task
Having done some thinking on the topic, plan the major steps of the project.
Task
Decide HOW you are going to gather this information – you will need to ask people questions,
but HOW are you going to do this? Also, what are you going to do with the information
gathered?
By the end of this session, you must have documented the questions you are going to ask, in
whichever format you choose. This must be ready for your facilitator to assess.
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(20)
ACTIVITY 4
Do you think that brainstorming in a group always works? State Yes or No and provide
reasons for your answer.
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(5)
ACTIVITY 5
Following this creative writing process, write an essay on your experiences at services of a bank
personnel. Draw a mind-map with all paragraph topics and points.
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(20)
Mind Map
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Public Administration NQF4: US 119472, 119457, 119466, 119465, 119462, 119459, 119469 and
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SAQA ID: 57824
ENGAGE IN SUSTAINED ORAL COMMUNICATION AND EVALUATE SPOKEN TEXTS
MODULE 5
CREDITS : 5

Activity 1
1) List the barriers to communication that will exist in a fighting situation and then
describe how you would overcome these barriers.
(10)

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Activity 2
In this exercise, you will need to look at yourself and decide on your strengths and
weaknesses when it comes to verbal communication. Then write down what these strengths
and weaknesses are. Next you need to draw up an action plan in which you state how you
will work on your weaknesses and write down your goals to make improvements to your
areas of weakness.
(25)

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ACTIVITY 3
1) What are the positives, as well as any other negatives that you may think of with
regard to the use of the telephone?
(5)
Activity 4
Think of your own work situations and make a list of the causes of workplace conflict
a) What is the worst way to handle conflict?
(5)

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b) What is the best way to handle conflict
(5)
Activity 5
1) Write down a step-by-step list in which this conflict is resolved.

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(5)
Activity 6
1) On your own, give a number of examples in which you believe you are entitled to say
“No” to a superior

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(10)
Activity 7
Look at the following situation; explain how the employee could deal with this situation for
the best possible result. You will need to identify the problems with this situation and write a
letter to address the matter.
You are working very hard at work. You have very little spare time. However, your manager
is now insisting that you stay late one night a week to ensure that all the filing in the office is
done by the end of each week. You feel that this request is asking too much of you.

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(20)
Activity 8
1) Suggest why people would label you “aggressive” when you are being assertive.
(5)

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READ, ANALYSE AND RESPOND TO A VARIETY OF TEXTS
MODULE 6
CREDITS : 5

Activity 1
1) Give an example of a fact and an example of an opinion.

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(6)
Activity 2
1) Write down examples of Sarcasm, Humour, Jargon and Slang.
(8)
Activity 3

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1) Write down another word that has both denotative and connotative meanings. Explain
both these meanings.
(8)
Activity 4
1) How would you encourage your friends and family to be more politically correct?

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(5)
Activity 5
1) Have you ever read an article (from a magazine for example) and did not think it was
true? What was the article about and what made you arrive at this conclusion?
(10)

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Activity 6
Now that you know what emotive language is, work together in a group and answer these
questions.
1. Why do you think writers use this style of writing to communicate?
(3)
2. Is it appropriate in all circumstances?
(5)

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3. Is the use of emotive language positive / negative / both?
(5)

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SUMMATIVE ASSESSMENTS
COMMUNICATION IN PUBLIC ADMINISTRATION
QUESTION 1
Read the following case study and study all the accompanying documentation. (Text E, F, G,
H, I & J). Answer the questions that follow.
Scenario
Mrs. Ndlovu runs a business called Thandi’s Interiors. It is an interior decorating business
with African flair, specializing in a South African ethnic look. She operates out of a shop in
Durban’s Florida Road.
As an initiative to uplift rural women from KwaZulu-Natal Mrs Ndlovu has employed 50
women from Mtubatuba to do specific beading work for her which she sells in her shop. This
range has proved to be highly successful. Initially she would travel up monthly herself to
transport back the beaded word but the demand is such that in May 2006 she engaged the
services of a courier company to transport the beaded items weekly.
Mrs. Ndlovu approached several courier services and decided to give her business to Fast
Fleet Courier Services as they were most competitive in terms of collecting goods from
outlying areas.
Everything ran smoothly for 5 months but then one week the delivery was not made. The
couriers usually arrived at Thandi’s Interiors at 3:30pm every Thursday with the weekly
delivery. On Friday morning (3 November 2006), Mrs Ndlovu made inquiries with the woman
in charge of the beading operation who confirmed that the weekly consignment of beaded
items had been fetched as usual at 11:00am on Thursday 2 November 2006.
Mrs Ndlovu then phoned Fast Fleet Courier Services to query the non-delivery. Customer
Care at Fast Fleet Courier Services promised to look into the matter and get back to her. By
Wednesday 8 November Mrs Ndlovu had not yet heard from anyone at Fast Fleet and was
put on hold every time she tried to phone to enquire. Frustrated by the lack of customer
service, Mrs Ndlovu decided not to pay her October account which was due. She eventually
managed to ascertain that the person she had originally placed the query with was on sick
leave. She cancelled her contract and refused to pay her October account.

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Study the given texts.
 Use skimming and scanning techniques to underline important issues and key words.
 Decide on what is appropriate information to help you in your task.
 Briefly summarize (orally) the scenario presented and then discuss the following:
1. All possible reasons for parcels not arriving at Thandi Interiors in Florida Road.
2. Come to an agreement about how to best deal with the situation as regards to:
♦ How to deal with the driver. For example:
⇒ Disciplinary hearing
⇒ Was loss investigated correctly in terms of Loss Investigation Procedure
⇒ Could anyone else be implicated
♦ How to satisfy the customer (damage control).
⇒ Has Mrs Ndlovu got insurance
⇒ Should Fast Fleet continue with legal action against Mrs Ndlovu for non-payment
of her account
⇒ Brainstorm all possible ways to put the situation right and gain Mrs Ndlovu back as
a customer

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QUESTION 2
1) Reflect on how characteristics of the workplace and occupational content affect

learning.
a) Describe the features of your workplace
What is the workplace focus? i.e.
♦ Services
♦ Manufacturing
♦ Financial
♦ Educational
♦ Security

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What organisation type is it? i.e.
♦ Government
♦ Parastatal
♦ Heavy/light industry
♦ Large organisation
♦ Small business
♦ Safety and security
♦ Education
Discuss ways in which these features affect learning processes and application of learning.

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(25)
QUESTION 3
Write a paragraph describing your job. Say why you applied for it, what the good things
about it are, and what the less pleasant things about it are. Once you have completed your
paragraph, carefully check your writing for fluency and grammatical accuracy.

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QUESTION 4
1) Read the following passage and then answer the questions in full sentences.
a) What is the main purpose of this text?
(5)

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b) What group of people is this text aimed at? (Who is the target audience?)
(5)
c) Comment on the effectiveness of the visual images (pictures). How do they attract
the attention of the target audience? Explain how the visual images add to the
meaning of the written text.

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(5)
d) Explain how the length of the sentences, choice of words, punctuation and size of
font in the written texts are effective.
(5)

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e) Pedestrians account for one of the biggest death toll statistics on South African
roads. What image is SANRAL, the sponsor, trying to create about their organization
through this text? (What do they want us to think about their organization?)
(5)
QUESTION 5
Get a newspaper article, with no less than 1000 characters, and do the following:
1.1 Identify words and acronyms that you are unfamiliar with and look up for meanings.
(3)

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SAQA ID: 57824
1.2 What role is being played by visual graphics, if any, in conveying the message?
(3)
1.3 What or who is the source of information contained in the article? Can the source be
trusted? Explain.
(3)
1.4 Identify the facts, opinions, attitudes and beliefs of the writer of the article.
Facts Opinions Attitudes Beliefs

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SAQA ID: 57824
(8)
1.5 What necessary information do you think was left out by the writer?
(3)
1.6 What do you think of the language use and the tone used? Are they correct for the
target audience?
(2)
1.7 How much message distortion was caused by the omissions and writers opinions?

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SAQA ID: 57824
(3)
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Public Administration NQF4: US 119472, 119457, 119466, 119465, 119462, 119459, 119469 and 12153

SAQA ID: 57824

SKILLS PROGRAM 2: COMMUNICATION IN PUBLIC

 US 119472: ACCOMMODATE AUDIENCE AND CONTEXT NEEDS

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ACCOMMODATE AUDIENCE AND CONTEXT NEEDS IN ORAL COMMUNICATION

UNIT STANDARD NUMBER : 119472

LEVEL ON THE NQF : 3

FIELD : Communication Studies and Language

SUB FIELD : Language

Answer the following question in the space provided below.

a) Ways to communicate business information.

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Communication in Public Administration Skills Programme 2

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Communication in Public Administration Skills Programme 2

1) Explain how an audience can affect your communication

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Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

1) Identify the appropriate form of communication in each of the situations below

Situation Form of communication

You have to take time off work.

Invite someone to the movies

Invite your boss to dinner

Cancel an insurance policy

Request a meeting with your superior

Send greetings to a friend

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Communication in Public Administration Skills Programme 2

Apply for a loan

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Communication in Public Administration Skills Programme 2

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Communication in Public Administration Skills Programme 2

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Communication in Public Administration Skills Programme 2

b) What should you do before a presentation to ensure that it is successful? (2)

GOOD PRESENTATION POOR PRESENTATION

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Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

e) Give examples of cultural differences with regard to body language.

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Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

Learner Signature Date

Communication in Public Administration Skills Programme 2

1. Prepare an argument FOR team building exercises.