[DataSet1] C:\Users\rrj279\Desktop\Case 3.1 JPMorgan Chase Data.

sav
RECODE Q8 (Lowest thru 2=1) (3 thru Highest=2) INTO Q8_com.
VARIABLE LABELS Q8_com 'Q8 combination '.
EXECUTE.
CROSSTABS
/TABLES=Q8_com BY Q7
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT
/COUNT ROUND CELL.

Test 1

Crosstabs

Case Processing Summary

Cases
Valid Missing Total

N Percent N Percent N Percent

Q8 combination * Switched
Investment Provider in the Past 437 87.4% 63 12.6% 500 100.0%
12 Months

Q8 combination * Switched Investment Provider in the Past 12 Months

Crosstabulation
Count

Switched Investment Provider in the

Past 12 Months

Yes No Total

Q8 combination 1.00 29 151 180

2.00 33 224 257

Total 62 375 437

1
 Chi-Square Tests

Asymptotic
Significance (2- Exact Sig. (2- Exact Sig. (1-
Value df sided) sided) sided)
a
Pearson Chi-Square .930 1 .335
b
Continuity Correction .681 1 .409
Likelihood Ratio .921 1 .337
Fisher's Exact Test .334 .204
Linear-by-Linear Association .928 1 .335
N of Valid Cases 437

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 25.54.
b. Computed only for a 2x2 table

CROSSTABS
/TABLES=Q7 BY Q8_com
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT
/COUNT ROUND CELL.

2
 Test 2

RECODE Q14 (Lowest thru 5=1) (6 thru Highest=2) INTO Q14_education.

EXECUTE.
T-TEST GROUPS=Q14_education(1 2)
/MISSING=ANALYSIS
/VARIABLES=Q3
/CRITERIA=CI(.95).

T-Test

Group Statistics

Q14_education N Mean Std. Deviation Std. Error Mean

Likelihood of Continuing to Use 1.00 252 4.23 .870 .055

Primary Provider at Least at the 2.00
210 4.09 .921 .064
Same Level as Now

Independent Samples Test

Levene's Test for
Equality of t-test for Equality of Means
Variances
95% Confidence
Sig. (2- Mean Std. Error Interval of the
F Sig. t df Difference
tailed) Difference Difference
Lower Upper

Likelihood
of Equal
Continuing variances 0.045 0.832 1.625 460 0.105 0.136 0.084 -0.028 0.3
to Use assumed
Primary
Provider
at Least at Equal
the Same
variances
Level as 1.617 435.138 0.107 0.136 0.084 -0.029 0.301
not
Now
assumed

3
 Test 3

USE ALL.
COMPUTE filter_$=(Q10 = 1).
VARIABLE LABELS filter_$ 'Q10 = 1 (FILTER)'.
VALUE LABELS filter_$ 0 'Not Selected' 1 'Selected'.
FORMATS filter_$ (f1.0).
FILTER BY filter_$.
EXECUTE.
T-TEST
/TESTVAL=3.5
/MISSING=ANALYSIS
/VARIABLES=Q6_a
/CRITERIA=CI(.95).

T-Test

One-Sample Statistics

N Mean Std. Deviation Std. Error Mean

Overall satisfaction with primary

375 4.73 .979 .051
provider

One-Sample Test

Test Value = 3.5

95% Confidence Interval of the

Difference

t df Sig. (2-tailed) Mean Difference Lower Upper

Overall satisfaction with primary

24.229 374 .000 1.225 1.13 1.32
provider

4
Test 4
REGRESSION
/DESCRIPTIVES MEAN STDDEV CORR SIG N
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Q6_a
/METHOD=ENTER Q6_b Q6_d Q6_e Q6_h Q6_j Q6_m.

Regression

Descriptive Statistics

Mean Std. Deviation N

Overall satisfaction with primary

4.77 .921 221
provider
Performance of investments with
4.19 .977 221
this provider
Depth of products and services
to meet the range of your 4.68 .949 221
investment needs
Ability to resolve problems 4.54 .936 221
Quality of advice 4.50 .989 221
Representative knowing your
4.60 1.114 221
overall situation and needs
Quality of service 4.79 .927 221

Correlations

Depth of
products
Overall Performanc and Representativ
Ability to Quality
satisfactio e of services Qualit e knowing
resolve of
n with investments to meet y of your overall
problem servic
primary with this the range advice situation and
s e
provider provider of your needs
investmen
t needs

Pearson Overall 1 0.745 0.551 0.681 0.759 0.65 0.769

Correlatio satisfaction
n with primary
provider

5
 Performance
of investments
0.745 1 0.453 0.503 0.602 0.467 0.562
with this
provider

Depth of
products and
services to
meet the 0.551 0.453 1 0.632 0.594 0.548 0.589
range of your
investment
needs

Ability to
resolve 0.681 0.503 0.632 1 0.696 0.668 0.736
problems
Quality of
0.759 0.602 0.594 0.696 1 0.725 0.771
advice

Representativ
e knowing
your overall 0.65 0.467 0.548 0.668 0.725 1 0.7
situation and
needs

Quality of
0.769 0.562 0.589 0.736 0.771 0.7 1
service
Sig. (1-
tailed) Overall
satisfaction
. 0 0 0 0 0 0
with primary
provider

Performance
of investments
0 . 0 0 0 0 0
with this
provider

Depth of
products and
services to
meet the 0 0 . 0 0 0 0
range of your
investment
needs

Ability to
resolve 0 0 0 . 0 0 0
problems
Quality of 0 0 0 0 . 0 0
advice

6
 Representativ
e knowing
your overall 0 0 0 0 0 . 0
situation and
needs

Quality of
0 0 0 0 0 0 .
service

Overall
satisfaction
221 221 221 221 221 221 221
with primary
provider

Performance
of investments
221 221 221 221 221 221 221
with this
provider

Depth of
products and
services to
meet the 221 221 221 221 221 221 221
range of your
N investment
needs

Ability to
resolve 221 221 221 221 221 221 221
problems
Quality of
221 221 221 221 221 221 221
advice

Representativ
e knowing
your overall 221 221 221 221 221 221 221
situation and
needs

Quality of
221 221 221 221 221 221 221
service

7
 Variables Entered/Removeda

Variables
Model Variables Entered Removed Method

1 Quality of service,
Performance of
investments with
this provider,
Depth of products
and services to
meet the range of
your investment
. Enter
needs,
Representative
knowing your
overall situation
and needs, Ability
to resolve
problems, Quality
of adviceb

a. Dependent Variable: Overall satisfaction with primary provider

b. All requested variables entered.

Model Summary

Std. Error of the

Model R R Square Adjusted R Square Estimate

1 .874a .763 .756 .455

a. Predictors: (Constant), Quality of service, Performance of investments with this

provider, Depth of products and services to meet the range of your investment
needs, Representative knowing your overall situation and needs, Ability to resolve
problems, Quality of advice

ANOVAa

Model Sum of Squares df Mean Square F Sig.

1 Regression 142.467 6 23.744 114.908 .000b

Residual 44.221 214 .207

Total 186.688 220

a. Dependent Variable: Overall satisfaction with primary provider

b. Predictors: (Constant), Quality of service, Performance of investments with this provider, Depth of products
and services to meet the range of your investment needs, Representative knowing your overall situation and
needs, Ability to resolve problems, Quality of advice

8
 Coefficientsa

Standardized
Unstandardized Coefficients Coefficients

Model B Std. Error Beta t Sig.

1 (Constant) .401 .182 2.206 .028

Performance of investments with

.370 .040 .393 9.185 .000
this provider

Depth of products and services

to meet the range of your -.008 .044 -.008 -.186 .853
investment needs

Ability to resolve problems .102 .054 .104 1.880 .061

Quality of advice .174 .057 .186 3.047 .003

Representative knowing your

.055 .043 .067 1.277 .203
overall situation and needs

Quality of service .284 .060 .286 4.747 .000

a. Dependent Variable: Overall satisfaction with primary provider

DATASET ACTIVATE DataSet1.

SAVE OUTFILE='C:\Users\rrj279\Desktop\Case 3.1 JPMorgan Chase Data.sav'

/COMPRESSED.