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TiaTele Workflow
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TeleMedicine Model 1 :
Doctor to Patient.
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Tele Call.
TiaCare - Emergency.
● Patient clicks on emergency button.
● Emergency call is received in hospital’s phone.
● An emergency row is being created in that organization’s emergency list.
● Doctor clicks on connect button against the patient.
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TeleMedicine Model 2 :
Doctor to Facility.
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New Patient’s Appointment Booking from TiaMD Web.
● A cart user or ED (Emergency Doctor) requests an appointment for a patient. Consultation Mode of the
Appointment will be Tele. Appointment can taken using 3 ways :- Quick Appointment, Full Appointment or
from Calendar View.
● The appointment request that is being made by ED is displayed in the Outstanding Tasks section in the
Doctor’s Dashboard of the concerned doctor to whom the appointment is requested and the MA (Medical
Assistant) of that Doctor. The same will be displayed in the Outstanding Tasks of the ED who made the
request also.
● ED can change the doctor to whom the appointment was requested, or can change the time slot for which
the appointment is requested using the appointment reschedule option. They can cancel the appointment
request using the cancel button.
● The concerned Doctor or MA approves the appointment request by changing the status from the
dropdown list.
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Quick Appointment from ED Appointment Request in ED
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Appointment Reschedule from ED Appointment Cancellation from ED
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● Once the Doctor or MA approves the Appointment Request, the confirmed appointment is moved to
Appointments section of the Doctor’s Dashboard. The same will be displayed as confirmed
appointment in concerned ED user’s Dashboard also, since the consultation mode is tele.
● To Edit the Appointment details, user can click on the appointment, which opens up the edit booking
screen.
● Doctor or MA can directly book Tele Appointments for the patients. These appointments directly goes
to the Appointments section of Doctor’s Dashboard, with status booked.
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Edit Appointment from Doctor’s Dashboard
Confirming Appointment from Doc / MA
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● Once the booking is being requested or booked, an email is sent to Patient’s email id, along with the
patient intake link.
● Also during the appointment booking, a random username is being generated for the patient with a
default password. These credentials can be used by the Patient for logging in to the TiaMD Patient
Portal or Tia Care Mobile App. Username for patient login can either be this randomly generated
username or the patient’s email id.
● The credentials for patient login that are created during the appointment booking can later be
changed by the patient from the patient account.
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Email Intake Link received in Patient’s Email Patient Account Edit from Email Intake
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Method 2 (b)
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Tele Call
● Doctor clicks on the Connect button that appears against the appointment in Dashboard.
● Call is directly connected to the concerned ED, if Auto Connect option is being enabled for ED.
Otherwise ED receives a call request which they have to accept.
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Tele Consultation.
● The Doctor evaluates the patient and documents the information on TiaMD Web portal.
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TiaMD Visits
● TiaMD Visits tab gives the patient visit history in different forms like Visit Dashboard, Visit Summary
and Visit History.
● Encounter wise or Visit wise printout can be taken from Visit Summary tab.
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Clinical Assessment
● Clinical Assessment templates are being set based on doctor requirement.
● We can select or favorite templates from Select / Manage templates.
● Favorited templates will be displayed inside New Assessment drop down.
● Nuance Dragon feature is integrated with Clinical Assessment so as to record voice.
● Auto Population being enabled for fields like Patient Details, Problem, Procedure, Medical History.
● Saved Clinical Assessment will be displayed in Clinical Assessment History. User can View, Edit,
Copy, Delete, or Take a Print of the template. Only View, Copy and Print options are available if the
Template is signed.
● Adding Addendum to the signed template is also possible.
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Vitals
● Vitals that are uploaded from TiaPeripherals App will be displayed here.
● User can add vitals from TiaMD Web portal also.
● History of each vital can be viewed by clicking on the vital value.
● Vital Trends can be viewed as a graph. This graph can also be downloaded in the required format
for future reference.
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Prescriptions.
● Doctor creates prescriptions and sends to pharmacy electronically.
● It is interfaced with Dr. First.
● Fetches Active Medications added in Patient Intake to Dr. First.
● Signed medications are displayed in prescriptions section itself.
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Referrals
● For cross referring the patient to a speciality doctor.
● Auto Population to and from Clinical Assessment and Problems.
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Document Management.
● Here we can upload different documents like already prescribed prescriptions, lab / radiology orders
etc.
● There is an option to select the encounter. This is for purpose of identifying in which encounter these
prescriptions, order entry etc was made.
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Images.
● Doctor’s can add radiology images. (Dicom files)
● Doctor’s can also view already added Dicom files.
● Dicom files are different images of MRI, CT etc.
● This is integrated with PACS / TiaImage.
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Notes.
● Option to doctor notes, save and print the notes, view the history etc.
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TeleMedicine Model 3 :
Facility to Doctor.
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Tele Call
● In Tele Medicine Model 3, the tele call is initiated by the Cart User.
● Cart user clicks the connect button against an Appointment.
● The Doctor to whom the appointment is taken receives the call request.
● Once the Doctor accepts the call, the consultation is similar to Tele Medicine Model 2 flow.
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On Call Coverage
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On Call Coverage.
● On Call Schedule can be created from Quick Appointment Window.
● On Call Schedule is being created for doctor groups.
● Scheduled On Call List will be displayed in the Dashboard under On Call Coverage Section.
● On Call Coverage is being used for second opinion.
● User can make a broadcast call to the available On Call doctors in the group, or they can directly
make a call to the available physician in the group.
● On Call Coverage is mainly available for Tele.
● It can be used for calling the on call doctors during the emergency also.
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Emergency
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Share Screen
● ED can share screen, so that the Doctor who is connected to emergency call can view the initial
findings done by the ED.
● Also the Doctor can document the consultation details.
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Consultation.
● Doctor evaluates the patient and documents the information on TiaMD Web portal.