CA Test Series

ITSM Practice Question

INFORMATION TECHNOLOGY

Q-1 Define the following terms briefly:

(i) Business Process Reengineering (BPR) Team
(ii) Instruction Set
(iii) Site Blocking
(iv) System
(v) Database Controls
(vi) Office Management Software
(vii) Business Information System
(viii) Electronic Fund Transfer (EFT)
(ix) Database Management Systems (DBMS)
(x) Business Strategy

Q-2 Differentiate between the following:

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(i) Boxes and Diamonds in E-R Diagram
(ii) Sales Process and Purchase to Pay (P2P) Process
(iii) Random Access Memory (RAM) and Read Only Memory (ROM)
(iv) Memory Management and Task Management in Operating System
(v) Fat Client and Thin Client
(vi) Session Layer and Transport Layer of OSI Model
(vii) Knowledge Level Systems and Operational Level Systems
(viii) General-purpose Planning languages and Special-purpose Planning languages
(ix) Batch Processing and Online Processing
(x) Attendance Systems and Vehicle Tracking System

Q-3 Write short note on the following:

(i) Extranets
(ii) Mobile Commerce
(iii) Data Sharing in Grid Computing
(iv) Benefits of Business Process Automation (BPA)
(v) Android
(vi) Packet Switching in Switched Networks
(vii) Decentralized Computing
(viii) Data Resource Management Controls
(ix) File Management System
(x) Certificate Authority

Q-4 Name and discuss various phases of Business Process Management Life Cycle (BPM Life
Cycle) in logically correct order.

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Q-5 Discuss Control and its objectives in detail.

Q-6 Discuss Transmission media in telecommunication networks.

Q-7 What are the possible ways to make payments electronically?

Q-8 Discuss Output Controls and their types under Application Controls.

Q-9 Briefly explain all tiers in three tier architecture.

Q-10 Discuss various activities that are performed by an Operating System.

Q-11 Discuss Mobile Computing and its components.

Q-12 Discuss the risks involved in ‘e-Commerce’.

Q-13 Discuss some examples of Office Automation Systems.

Q-14 How Grid Computing is used from a user’s perspective?

Q-15 (a) Draw a flowchart to incorporate the following steps:

L1 N = 1
L2 PRINT N
L3 N = N x (N + 1)
L4 STOP when N exceeds 100
L5 GOTO L2

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Note that is step L3, ‘x’ denotes multiplication sign.
(b) List the output for the above program.
(c) List the output if the above program is modified in the step L1 as N = 0.

Q-16 Define the following terms briefly:

(i) Total Quality Management
(ii) Accounting Information System
(iii) Mobile Communication
(iv) Network as a Service (NaaS) in Cloud Computing
(v) Network Contention
(vi) MODEM
(vii) Read Only Memory (ROM)
(viii) General Purpose Planning Languages
(ix) TALLY
(x) Plastic Cards

Q-17 Differentiate between the following:

(i) Data Store of DFD and Data Flow of DFD
(ii) One-to-Many Relationship (1:N) and Many-to-Many (M:N) Relationship in E-R
Diagram
(iii) Routing and Resilience
(iv) Private Clouds and Community Clouds
(v) Public Data Network and Private Data Network
(vi) Network Layer and Data Link Layer of OSI Model
(vii) Knowledge Level System and Operational Level Systems
(viii) Information and Knowledge
(ix) Topological Controls and Internetworking Controls

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(x) Confidentiality and Integrity

Q-18 Write short note on the following:

(i) SmartPhone
(ii) Information as a Business Asset
(iii) Secondary Memory
(iv) System Investigation under SDLC
(v) Coaxial Cables
(vi) Centralized Computing
(vii) Training Management
(viii) Quality Assurance Management Controls
(ix) Application areas of Grid Computing
(x) Computerized Information Processing Cycle

Q-19 Discuss Business Process Management (BPM) Principles.

Q-20 Discuss Processing Controls and their categories in Application Controls.

Q-21 (a) Discuss the types of System Security.

(b) Distinguish between Threat and Vulnerability.

Q-22 Discuss Business Intelligence and its tools.

Q-23 Discuss the steps involved in implementing Business Process Automation.

Q-24 Discuss, in brief, the components of Telecommunication Network Model.

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Q-25 Discuss Relational Database Model.

Q-26 Discuss Cloud Computing architecture.

Q-27 Discuss advantages and disadvantages of Cloud Computing.

Q-28 Discuss Network Protocols in detail.

Q-29 Discuss Executive Information System (EIS) and its components.

Q-30 (a) Discuss advantages and limitations of using Data Flow Diagram.
(b) Discuss the concept of Decision Table in brief.

Q-31 Discuss the impact of Information Technology on Information Systems’ Risks and Controls.

Q-32 Draw a flow chart to compute and print Income-tax, Surcharge and Education Cess on the
income of a person, where income is to be read from terminal and tax is to be calculated as per
the following rates:
Slab (Rs) Rate
(i) 1 to 1,00,000 No tax
(ii) 1,00,001 to 1,50,000 @ 10% of amount above 1,00,000
(iii) 1,50,001 to 2,50,000 ` 5,000 + 20% of amount above 1,50,000
(iv) 2,50,001 onwards ` 25,000 + 30% of amount above 2,50,000
Surcharge @ 10% on the amount of total tax, if the income of a
person exceeds ` 10,00,000
Education cess 2% on the total tax

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Q-33 Can a business succeed in the long run by focusing only on profit as its primary objective?
What are other objectives of a business?

Q-34 What do you mean by micro environment of business? Explain its elements

Q-35 What is Corporate Strategy? How would you argue that 'corporate strategy' ensures the
correct alignment of the firm with its environment'?

Q-36 What is Strategic Decision Making? Briefly explain the major dimensions of strategic
decisions.

Q-37 Explain GE model. How is it useful in making strategic choices?

Q-38 Key Success Factors (KSFs) are the rules that shape whether a company will be financially
and competitively successful? Do you agree with this statement? How to identify an industry’s
key success factors?

Q-39 Devise an ideal work plan for implementing a turnaround strategy in an organization?

Q-40 Discuss strategic alternatives with reference to Michael Porter’s strategies.

Q-41 What is logistics strategy? What are the areas to examine while developing a logistics
strategy?

Q-42 What is meant by Functional strategies? In term of level where will you put them? Are
functional strategies really important for business?

Q-43 Define Strategic business unit (SBU). Explain in brief the advantages on SBU structure.

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Q-44 Describe the importance of corporate culture.

Q-45 What are the various guiding principles of total quality management?

Q-46 How internet is affecting the business? Explain the strategy-shaping characteristics of the
E-commerce environment.

Q-47 What do you understand by Accounting Information System? Discuss some of its
functions, in brief.

Q-48 A XYZ bank has 500 employees. The salary paid to each employee is sum of his Basic Pay
(BP), Dearness Allowance (DA) and House Rent Allowance (HRA). For computing House Rent
Allowance, bank classified his employees into three classes A, B and C. The
HRA for each class is computed at the rate of 30 percent, 20 percent and 10 percent of the BP
respectively. The DA is computed at a flat rate of 60 percent of the Basic Pay. Draw a flow chart
to determine the percentage of employee falling in each of the following salary slabs:
(i) Above ` 30,000
(ii) ` 15,001 to ` 30,000
(iii) ` 8,001 to ` 15,000
(iv) Less than or equal to ` 8,000.

Q-49 Describe Relational Database Model with example.

Q-50 Discuss in brief the steps that are involved in implementing Business Process Automation
(BPA).

SECTION – B: STRATEGIC MANAGEMENT

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Q-1 Correct/Incorrect with reasoning
1. State with reasons which of the following statements are correct/incorrect:
(a) Managers simplify complexity by focusing on limited aspects of the environment.
(b) External environment must be scanned to identify strengths and weaknesses.
(c) Businesses aim to create and retain customer.
(d) In BCG matrix, question marks represent low growth, low share businesses.
(e) Judgement about what strategies should be pursued flows from intuition.
(f) To diversify organisations need to enter into businesses that are unrelated to the
present business of the organisation.
(g) Strategies need to be segregated into functional level strategies and plans.
(h) A match between strategy and structure may create competitive advantage.
(i) In hourglass structure, more personnel are required at middle levels for effective functioning.
(j) Strategist in governmental organisations have lesser autonomy than their counterparts in
private sector.
(k) There are challenges in implementing business process reengineering.

Q-2 Distinguish between the following:

(a) Micro environment and Macro environment.
(b) Inbound logistics and outbound logistics.
(c) Divestment strategy and Liquidation strategy.
(d) Logistic Management and Supply Chain Management.

Q-3 Write short notes on the following:

(a) Exchange of influence and power with environment
(b) Merger and acquisition
(c) Network organisation structure
(d) Place in Marketing

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Q-4 Briefly answer the following questions:

(a) Briefly explain balanced scorecard as approach for measuring company performance by
setting both financial and strategic objectives and tracking achievement.
(b) “A company should focus on external perspective to define its mission”. Support this
statement with reasons.”
(c) ABC consultancy firm receives a project from its client organisation to advise it on factors it
need to consider for environmental scanning. Briefly explain these factors.

Q-5 It is possible that different organisations cooperate with one another. Discuss.
Q-6 Explain how technological factors present an opportunity as well as threat to a particular
business organization.

Q-7 Explain the dynamics of competitive strategy?

Q-8 What tips can you offer to write a ‘right’ Mission Statements?

Q-9 What are the different issues in strategic analysis?

Q-10 What do you understand by Trigger of Change? How is trigger related to driving force?

Q-11 To convert strategic plans into actions and results, a manager should be able to
implement and execute the strategy. Discuss.

Q-12 The Management of a sick company manufacturing various electrical home appliances
seeks your advice for an appropriate retrenchment strategy. What will be your advice and why?

Q-13 ‘Determining an appropriate mix of debt and equity in a firm’s capital structure can be
vital to successful strategy implementation’. Discuss.

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Q-14 Explain the strategic role of Human Resources Management in the following areas:
(a) Facilitation of Change
(b) Building Core Competency
(c) Development of Work Ethics and Culture

Q-15 How does the core competency and value chain linked together helps the company to be
unique?

Q-16 ABC Ltd. plans to introduce changes in its structure, technology and people. Explain how
Kurt Lewin’s change process can help this firm.

Q-17 To implement six sigma in an organisation is difficult. Explain the critical elements of six
sigma.

Q-18 what is Benchmarking? Explain briefly the elements involved in Benchmarking process.

Q-19 State with reasons which of the following statements are correct/incorrect:
(a) Strategy evolves over a period of time.
(b) Core competence is a unique strength of an organization.
(c) In strategic process organizational potential is not matched with the environmental
opportunities.
(d) Control systems run parallel with strategic levels.
(e) A strategic group consists of rival firms with similar competitive approaches and positions in
the market.
(f) Strategic planning is an attempt to improve operational efficiency.
(g) Production strategy implements, supports and drives higher strategies.
(h) SBU concepts facilitate multi-business operations.

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(i) E-commerce technology opens up a host of opportunities for reconfiguring industry and
company value chains.
(j) Logistics is a process that integrates the flow of supplies into, through and out of an
organization.

Q-20 Distinguish between the following:

(a) Operational control and management control.
(b) Top-down and bottom-up strategic planning.
(c) Mergers and acquisitions.

Q-21 Write short notes on the following:

(a) Concept of strategic Intent
(b) Strategic business unit
(c) DMADV – A six sigma methodology
(d) Global strategy

Q-22 Briefly answer the following questions:

(a) ‘Kieretsu’ involves sharing of purchasing, distribution and other functions. Discuss the
statement in light of its advantage in a competitive environment.
(b) Briefly explain the role of experience curve in strategic management.
(c) Explain an organisation as an element of micro-environment.
(d) What is strategic control? Also explain briefly premise control.

Q-23 The external environment holds considerable power over the organization. How?

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Q-24 Explain PESTLE as a tool for analyzing the macro environment. Illustrate your answer with
environmental influences that may be considered.

Q-25 What is meant by organizational objectives? Explain the six characteristics of

organizational objectives.

Q-26 What do you understand by ‘Strategy’? Explain the four generic strategies as discussed by
Glueck and Jauch.

Q-27 A CEO of a company recently attended a seminar on strategic management. He is quite

enthusiastic but does not understand how to use SWOT analysis for his Company. Act as a
consultant and advise him on how to use SWOT analysis to formulate business strategies.

Q-28 Describe the construction of BCG matrix and discuss its utility in strategic management.

Q-29 Discuss strategic alternatives with reference to Michael Porter’s strategies.

Q-30 What do you understand by the term ‘Strategic uncertainty’? What is its impact on
strategic planning?

Q-31 Do you think that Management of a business house needs to formulate strategies for
different functional areas when it already has developed higher level corporate and business
strategies? If yes, enumerate the reasons why functional strategies are needed.

Q-32 What do you understand by the term marketing mix? Discuss its various constituents.

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Q-33 Define corporate culture. Also elucidate the statement “Culture is a strength that can also
be a weakness”.

Q-34 Transformational leadership style may be appropriate in turbulent environment while

transactional leadership style may be appropriate in settled environment. Comment.

Q-35 Discuss briefly the characteristics of E-commerce which have reshaped the economic
landscape and altered traditional industry boundaries

Q-36 Define business process reengineering. Briefly outline the steps therein.

Q-37 State with reasons which of the following statements are correct/incorrect:
(a) Cooperation is generated automatically in businesses owned by members of same family.
(b) The concept of experience curve is relevant for a number of areas in strategic management.
(c) Strategic planning gives direction to the organization.
(d) The characteristics of strategic management decisions differ depending upon the levels of
management of an organisation.
(e) Competition adversely hits the organizational growth.
(f) Changes in strategy may lead to changes in organizational structure.
(g) A strategic vision delineates organisation’s aspirations for the business.
(h) There are many other reasons for changes in industryother than its position in life cycle.
(i) Kieretsus is a loosely-coupled group of companies, usually in related industries.
(j) Market penetration is a growth strategy where the business focuses on selling new products
into new markets.
(k) Benchmarking is a process of one-time improvement in search for competitive advantage.
(l) Key success factors vary from industry to industry.
(m) Good strategy and proper implementation ensures organisational success

Q-38 Distinguish between the following:

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(a) Vertically integrated diversification and Horizontally integrated diversification.
(b) TQM and Traditional management practices.
(c) Vision and Mission.

Q-39 Write short notes on the following:

(a) Strategic Group Mapping.
(b) Role of Global Industries.
(c) Premise Control.
(d) Network structure.

Q-40 Briefly answer the following questions:

(a) Briefly explain ‘shared vision’ and ‘vision shared’.
(b) “Six sigma is not merely a quality initiative, it is a business initiative.” Elucidate.
(c) Explain briefly the reasons necessary for globalization of companies.
(d) Briefly explain the implementation steps in BPR.

Q-41 Explain five forces model given by Michael Porter in context of an organization that is
manufacturing motor cycles in India.

Q-42 It is difficult to determine exactly what business should do in response to a particular

situation in the environment. Explain the various strategic approaches for it.

Q-43 What is business environment? Briefly explain macro environmental factors that affect an
organization's strategy.

Q-44 What is Corporate Strategy? How would you argue that 'corporate strategy 'ensures the
correct alignment of the firm with its environment'?

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Q-45 "Strategy is partly proactive and partly reactive." Do you agree? Give reasons for your
answer.

Q-46 Decision making is an important managerial function in strategic management. Discuss.

What are the major dimensions of strategic decisions?

Q-47 Discuss GE 9 cell matrix. How is it related to traffic control lights?

Q-48 What is SWOT analysis? Discuss its significance?

Q-49 Strategists need to assess the industry outlook carefully to decide on attractiveness of
business. Discuss the factors to base such assessment and decisions.

Q-50 Michael E. Porter has suggested three generic strategies. Briefly explain them. What is the
basic objective to follow a generic strategy? In what situations can the three strategies be used?

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