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INSTITUTIONALVISION STATEMENT
The Pamantasan ng Lungsod ng Pasig is a leading center for academic excellence among locally funded colleges and universities that produces
responsible and productive individuals who are responsive to the changing demands of development locally and globally.
We, a community-oriented individuals, supported by the Government of Pasig, are committed to lifelong learning and to produce graduates, strong in
their global outlook, cultural identity, and social responsibility through teaching strategies, methodologies, relevant research and dedicated public
service.
INSTITUTIONAL GOALS:
To instill and nurture in each student the appropriate and relevant attitude, knowledge, values, and skills needed to become useful and productive
citizens, successful entrepreneurs, or gainfully employed members of the community.
To provide quality public higher education that will not only assist each individual to fully develop his/her potential as a human being, but also
enhance the quality of citizen participation in the basic functions of society.
To advance the frontiers of knowledge and technology through quality instructions, research and community extension services that encourage
maximum use of all resources and facilities available in the city of Pasig where students can apply the knowledge, values, and skills they gained for
improving their own quality of life and that of the community where they belong.
A vessel of sturdy institution that will develop competitive, socially responsible professionals in a globally competitive environment of a fast-changing
Hospitality Industry through academic, social and moral foundation of learning that could help build a strong community and a greater nation.
To produce God-fearing, competent, educated and well-disciplined future professionals of the Hospitality Industry through the collaborative efforts of
COLLEGE OBJECTIVES:
Enhance and develop the individual personality of the students to fit the needs of the Hospitality Industry
Inculcate values that would help them cope with the fast changing trends of the industry build harmonious relationship with other people from the
industry as well as with clients or customers from different social classes or walks of life
Enrich the theoretical knowledge and skills of every student in order to meet the high standards of globally competitive industry.
PROGRAM GOALS:
The BS in Hospitality Management aims to develop effective and efficient leaders of the Hospitality Industry. To achieve this mission, it is our goal
that students graduating from the Bachelor of Science in Hospitality Management program at PamantasanngLungsod Ng Pasig will demonstrate
leadership skills by having the knowledge of the industry, people management skills, problem-solving skills and sense of responsibility.
1. Provide a common body of knowledge in hospitality management coupled with a broad education and awareness of skills and attitudes which will
2. Develop employability skills required of hospitality management through the use of a competency-based program.
3. Provide students with relevant hands-on operational experience in some facet of the hospitality industry.
PROGRAM OUTCOMES:
1. Analyze the functions performed by different divisions and departments within a lodging operation to visualize the interaction of all areas.
2. Describe ethical and legal responsibilities in lodging and food and beverage service facilities.
3. Produce and manage food products and services complying with enterprise standards
4. Provide food and beverage service and manage the operation seamless based on industry standards.
6. Perform and provide full guest cycle services for front office.
7. Perform and maintain various housekeeping services for guest and facility operations.
8. Applying listening, reading, writing, and speaking skills to enhance operations and customer service in food and beverage service facilities.
9. Describe career opportunities and qualifications in the hospitality industry and food and beverage industry.
11. Plan and implement a risk management program to provide a safe and secure workplace.
Course Title : Professional Development and Applied Ethics No. of Hours/Semester : 54 hrs
COURSE DESCRIPTION:
This course describes the skills, knowledge and performance outcomes required to develop the ability of students to become professionals in their field
by understanding the ideas of improving one’s personality and ways on how they are going to be valued in the business industry by means of presenting their
ideas like company meetings, professional networking, interviews and through proposals of services considering the proper collaboration to their associates
and portraying professional business ethics. It also teaches writing skills and emphasize in verbal communication and preparation of plans that requires them to
research career options and company potentiality and stability to develop a strong and effective career pathway.
COURSE OUTCOMES:
On successful completion of this course the learner should be able to achieve the following outcomes:
CO1 Develop a deeper self understanding of theories of their own personality and personality development
CO2 Prepare and deliver effective oral communications to individuals and to groups.
CO10 Provide services in a professional manner and demonstrate etiquette in various situations.
egies /Evaluation
Week 3hrs I. Overview of the Students are expected to: Interactive Discussion
1 course: 1. Orient the students of the and Sharing of Real- Learning Log
course.
CO 1 Week 6hrs II. Introduction to The learner are expected to: Theory Class Essay Writing
Develop a deeper 2&3 Personality 1. Identify the determinants of Image Test/ (Rubric)
d. Significance of Personality
Development
e. Five Aspects of
Personality
CO2 Week 6hrs III. Technique in The learner are expected to: Group Discussion Essay Writing
Prepare and 4&5 Professional 1. Plan and organize type and Impromptu, Public Rubric
Assertive
Submissive
CO3 Week 3hrs IV. Technique in The learner are expected to:
Define a leader 5 1. Plan and make decisions Questionnaires, Role Case Study using
and describe Professional with others and support the Play, Management Rubric
team building.
CO5 Week 3hrs V. Technique in The learner are expected to: Role Playing Problem Solving
Demonstrate 6 Professional 1. Explain and apply the Controversial Issues using Rubric
satisfaction.
complaint;
CO6 Week 6 hrs VI. Technique in The learner are expected to: Discussion and Quiz
Intelligence treatment;
b. Interpersonal management.
Relationships
CO7 Week 6hrs VII. Technique in The learner are expected to: Design and Problem Objective type of
between stress a. Emotion and Motives 2. Follow principles of time Awareness Training
strategies of Controlling
coping stress.
Professionals
b. Stress Management
Stress
c. Conflict Management
Introduction to
Conflict
Management
Levels of Conflict
Managing Conflict
d. Time Management
Concept
Steps Towards
Better Time
CO10 Week 6hrs Management The learner are expected to: Demonstration and Evaluation Checklist
Provide services 12& VIII. Projecting A Positive 1. Adhere to professional Presentation Rubric
in a professional 13 Social Image Part I standards of dress, hygiene Video Viewing Quiz
Women
Week 6hrs d. Dressing for Occasion The learner are expected to: Demonstration Self Inventory
14& IX. Projecting A Positive 1. Demonstrate ethical behavior Group Presentation Practical
15 Social Image Part II and follow professional codes Role Playing Demonstration
Telephone Etiquette
Office Etiquettes
Manners
CO11 Week 3hrs g. Etiquette in Public Areas The learner are expected to: Awareness Training Essay
Develop self 16 X. Values and Image 1. Demonstrate ethical behavior and Values
procedures.
Week 3hrs The learner are expected to: Simulation Oral Questioning
Modeling personality
TEXTBOOK:
Rodolfa, Beranrdo B., Leadership & Persoinality Development for Tourism and Hospitality Professionals, Mindshapers Co. Inc, 2011
REFERENCES:
Harmis, Elaine K.,Customer Srvice : A Practical Approach, 6th Edition Pearson Education Inc., 2013
Hellriegel, Slocum, Principles of Organizational Behavior, South-Western,Cenage Learning, 2011
URL:
https://study.com/academy/topic/personality-development-theories-lesson-plans.html
JOURNAL:
Journal of Cornell Hospitality Quarterly 2015, Vol.18 389-403
Journal of Cornell Hospitality Quarterly 2015, Vol 18 132-145
Journal of Cornell Hospitality Quarterly 2015, Vol 56
COURSE REQUIREMENTS:
The following requirements are given to the students for them to understand the principles about managing hospitality organizations and reach the level of excellence in
providing a positive experience to their guests in the future. Moreover, it will help to attain the given subject objectives.
3. Major Examinations
5. Participation in Class Modeling of Different Attire for All Occasions and Hospitality and Tourism Uniforms
GRADING SYSTEM:
** Attendance plays a big factor in the grading system. The professor has the right to refuse attendance due to lack of requirements.
The grading system will be based on KSVA Principles which is a total of 100%.
QUIZZES 25%
ATTENDANCE 10%
VALUES/ATTITUDE 15%
EXAMINATION 30%
TOTAL 100%
ACADEMIC DISHONESTY:
This class will follow PLP’s policy on academic dishonesty. Anyone suspected of academic dishonesty will be reported to the Dean of College of
COURSE POLICIES:
1. Students are allowed 3 days of absences inclusive of tardiness. Three (3) tardiness is equivalent to one (1) day absent. All absences after that shall mean FAILURE
2. Special major examinations are scheduled one week after the administration of the major exams.
3. Student should be honest at all times; cheating and plagiarism in any form is a mortal sin which could merit a 0.0 grade and can lead to suspension and dismissal.
4. Cellular phones should always be in a silent mode during class hours; the use of cellular phones is prohibited unless a special permission is sought.
5. The use of E – gadgets is strictly prohibited unless otherwise relevant to class discussion.
Approved by: