BMC Helix Remedy

Migration and Support

Services
FUTURE OF SERVICE MANAGEMENT:
Predictive, innovative, and intelligent service management solution with Multi-cloud, container
and cognitive capabilities

Fueling Your IT Transformation

INTELLIGENT, PEOPLE CENTRIC USER EXPERIENCES
-

Ac�onable
Insights

Persona-based
design

Integra�on with Mobile

DevOps tools Op�mized
(Jira, etc.)

BMC Helix is a Multi-Cloud Service Management for a seamless service management which can run on
any public cloud because of its container deployment capability. This is having Cognitive automation
capabilities which increase the customer experience. The complex reports generation capability will allow
data driven insights.

www.vyomlabs.com info@vyomlabs.com
Vyom Labs BMC Helix Remedy Offerings
Offering Key features
Vyom Labs is a BMC partner from more than 15 years providing services globally.
Vyom Labs is awarded as best BMC partner twice for its excellent service for all range of
BMC products. Vyom Labs provides different services for BMC Helix including solution
consulting, implementation, migration, integration and support.

Solution Planning Consulting

Services
This service is intended to help you plan a migration from your ITSM on premise
version to the Helix Remedy Service Management. Determine and analyse the gaps
between the on premises and cloud solutions.
Additionally, it helps you to plan what data, customizations, and integrations should
be migrated to the new solution, as well as understands the Helix technologies that
can be used to help you successfully achieve your business goals.

Remedy on premises to Helix Remedy Service

Management suite Migration Service
This offering provides various migration options including the movement of on
premises foundation data, transactional data, customizations, and integration
configurations to the BMC Helix Remedy cloud environment.
Helix Remedy Service Management Suite
Implementation Services
This offering provides a net new out-of-the-box implementation for your Helix
Remedy service. This option is ideal if you do not wish to move any existing data or
customizations from your on premises system to the BMC cloud, allowing for a fresh
start for your system. This option usually starts with foundation data and process-
specific application workshops.

Helix Remedy Support Services

Vyom Labs offers Product Operational Development (POD) Services to bring solidity
to your implemented BMC Helix Remedy or Remedy On Premise Solution. We offer
monthly fix services fee in which clients are entitled to various services from
Vyom Labs on your BMC purchases with a minimum support period of 1 Year.

1. L1 Product Support Service

2. L2 Operational/Administration Support service
3. L3 Development (Customization/Integration) service

Add On Service –
1. One time Upgrade within the Services period
2. One time Implementation of new ITSM modules
Be in a
Good Company

About Vyom Labs

Vyom Labs has been serving its clients for last 15 years in 6 continents.We have 600+ skilled employees in
BMC Service Management, BMC IT Assurance & Automation, Splunk, Salesforce and ITIL. Vyom Labs has successfully
completed 600+ BMC projects including implementation, upgrade and support. Vyom Labs is awarded twice
"Partner of the year" from BMC Software.

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