Organizational Behavioral

Title

VALUES, ATTITUDE AND JOB SATISFACTION

Organization

Johnson & Johnson Pvt Ltd

Submitted By:

Rahul Pandya
Roll No: 18022
eMBA – (2018-2020)

Submitted To:
Prof. D.I. Cabral

0
 MET League of Colleges | Mumbai Educational Trust
Bandra Reclamation
Bandra (West), Mumbai - 400 050

INDEX
Sr. No. Topics Page No.

1 Acknowledgement 2
2 Synopsis 3
3 Company Profile 4
4 Objective 5
5 Methodology 6
6 Questionnaire 7-8
7 Analysis 9
8 Tabulation and Graph 10-15

9 Finding 16
10 Conclusion 17
11 Bibliography 18
12 Article 19
13 Annexure 20

1
 Acknowledge
.

My special thanks to Mr. Vikas Shriwastav (Managing

Director) and Mr. Pankaj Utekar (Quality Assistant Manager)
for their constant support, guidance, cooperation & valuable
insight into Johnson and Johnson and the employees who took
time out from their busy schedule and participated in this
survey. And lastly I avail this opportunity to convey my sincere
thanks to those who have directly or indirectly contributed to
this project work.

I would also like to thank Prof. Daral Cabral for giving me an

opportunity of doing this study in an innovative way and
experience the reality happening in the working of the
organization.

Thank You
Rahul Pandya

2
 Synopsis

The objective of the study is to define the nature of the

employees towards Values, attitude and job Satisfaction in
which they work. To find out their perspective about attitude,
values and job satisfaction while working in the organization.
I have done survey based on the questionnaire containing
values, attitude and job satisfaction, questionnaire was prepared
for study and analysis purpose. All the question was successfully
answered by different department based on their professional
experience.
From the survey I have found that every individual have
different perspective for values as per their previous experience
and attitude followed by employee completely dedicated
towards the organization but as job satisfaction point of view
every individual has given moderate feedback based on their
past experience.
I have conclude form the above survey that employees
mostly follows value within the organization and carry a
dedicated attitude towards their work and some of them are
satisfied with their job and some are still expecting form the
organization for having job satisfaction.

3
 Company Profile

Caring for the world, one person at a time inspires and

unites the people of Johnson & Johnson. They embrace
innovation bringing ideas, products and services to life to
advance the health and well-being of people around the world.
They believe in collaboration, and that has led to breakthrough
after breakthrough, from medical miracles that have changed
lives, to the simple consumer products that make every day a
little better. Our over 125,000 employees in 60 countries are
united in a common mission: to help people everywhere live
longer, healthier, happier lives.
Johnson & Johnson spread its root into India 70 years
ago. Since then, the company has brought many innovative
ideas, products and services to improve the health and well-
being of people in India. The company today employs more than
3,500 people and is organized into three business segments:
Consumer Healthcare, Medical Devices and Pharmaceuticals.
The pharmaceutical division of Johnson & Johnson
India, is dedicated to addressing and solving some of the most
important unmet medical needs of our time in India, in
oncology, immunology, neuroscience and analgesia,
dermatology, infectious diseases and metabolic diseases.

4
 Objective

 To measure the level of values, attitude and job satisfaction

of all employees.

 To Determine employees' understanding of, and belief in,

the organization's mission, vision and values and
organizational objectives.

 To identify areas of strengths and best practice, as well as

potential risks and opportunities for improvement.

 To understand and rank the drivers of engagement,

satisfaction and team effectiveness.

 Provide input to managers to help them execute their

accountability for performance improvement.

 The objectives established for an employee survey

business-related and reflect the organization as a whole.

5
 Methodology

I have followed the Quantitative methodology for the execution

of this survey based on values, attitude and job satisfaction.
Data collected is carefully tabulated and analyzed by using
satisfaction method.

 STAGE 1 – Gathering information and inputs to frame the

necessary questions for the survey.
 STAGE 2 – Collecting data using the survey method, by
getting the sample employees to fill the questionnaire. The
questionnaire consisted of 10 Multiple Choice Questions.
 STAGE 3 – Analysing and interpreting the primary data
collected from the survey responses.
 STAGE 4 - The employee were asked question in the form
of statement to which they agreed, disagreed or neutral.
For the fulfilment of this purpose, primary data had to be
collected through a questionnaire that was to be filled by a
sample of employees

6
 Questionnaire

1. Do you think that work is distributed evenly across

your team? *
 Yes
 No
2. Are your satisfied with your salary driven by
organization?
 Yes
 No
3. Do you feel encouraged to share new ideas with team
member and boss?
 Yes
 No
4. Is your supervisor committed to quality and good
results?
 Yes
 No
5. Are your coworkers (or team members) helpful?
 Yes
 No
 Don’t know

7
6. Do you receive praise and recognition from the
management for your extraordinary efforts?
 Yes
 No
7. Do you think your individual work goals are too high?
 Yes
 No
8. Is your supervisor active in involving you in the team
decisions?
 Yes
 No
9. Are you satisfied with the facilities given by your
organization?
 Yes
 No
10. Do you feel you have clear priorities and objectives
based on organization?
 Yes
 No

8
 Analysis

 From the finding it was pretty evident that employees are

aware of the principles and vision of the company.
 There is an effective two way communication and
transparency between the higher level executives and their
fellow employees.
 They are also self-motivated to work, reason being the
majority of employees are young, which is an asset of the
company.
 Whereas, from the report it was found out financial rewards,
promotion, financial incentives are more valued by the
employees and it will push and motivate them to be more
productive.
 The company is falling short in bringing change in the
management style which boosts the morale of the employees.
 On the contrary the employees feel the sense of belongingness
towards the company and they feel that the company values
them.
 It was also found out that the employees are not satisfied with
the compensation they receive from the company and are not
timely rewarded.

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 Tabulation and Graph Analysis

Sr. No 1) Do you think that work is distributed evenly Number of respondents

across your team?
1 Yes 8
2 No 2
3 Total 10

10
8
8

4
2
2

0
Yes No

Sr. No 2. Are your satisfied with your salary driven by Number of respondents
organization?
1 Yes 6
2 No 4
3 Total 10

70
60
60
50
40
40
30
20
10
0
Yes No

10
Sr. No 3.Do you feel encouraged to share new ideas Number of respondents
with your team member and boss?
1 Yes 8
2 No 2
Total 10

yes
no

Sr No 4) Is your supervisor committed to quality and Number of respondents

good results?
1 Yes 10
2 No 0
3 Total 10

0%

Yes
No

100%

11
Sr. No 5) Are your coworkers (or team members) helpful? Number of respondents
1 Yes 9
2 No 1
3 Don’t Know 0
Total 10

100%

50% 9
1
Sales

0%
Yes
No

Sr. No 6) Do receive praise and recognition from the Number of respondents

management for your extraordinary efforts?

1 Yes 8
2 No 2
3 Total 10

9 8
8
7
6
5
4 Sales
3 2
2
1
0
Yes No Don’t Know

12
Sr. No 7) Is your supervisor active in involving you in the Number of respondents
team decisions?

1 Yes 7
2 No 3
3 Total 10

Yes
No

Sr. No 8) Is management helpful and sympathetic in your Number of respondents

organization?

1 Yes 4
2 No 6
3 Total 10

40%
Yes
No
60%

13
Sr. No 9. Are you satisfied with the facilities given by No of respondents
your organization?

1 Yes 6
2 No 4
Total 10

7
6
6
5
4
4
3 Sales
2
1
0
Yes No

Sr. No 10. Do you feel you have clear priorities and No of respondents
objectives?

1 Yes 8
2 No 2
Total 10

8
8

4
2 Sales
2

0
Yes
No

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 Finding

Having survey in the Johnson & Johnson I have found that

employee are mostly dedicated towards the organization also all
the members know each other in their group and therefore it is
relatively easy for them to coordinate their performance
towards the goal.
They were facing conflict due to differences in work
experiences and working styles. On conversation, it was
founded that there were credit mongers in the group.
The people were pretty satisfied with feedback given by their
leader and with their formal work space.

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 Conclusion

I have come to an end from this survey that to increase the job
satisfaction level of the employees the company should
concentrate mainly on the incentive and reward structure rather
than the motivational session. Johnson & Johnson successfully
follow principle of management and employee rely upon them.

 I have analyzed that work is distributed evenly across the

team and majority of employee satisfied with the salary.
 Employee are encouraged by boss and supervisor to share
new ideas as well as supervisor are also committed to good
result and quality.
 Employees belief that coworker are helpful and receive
praises from higher authority.
 Supervisor/manager are active in involving you team
decision but management is not helpful and sympathetic.
 Employee mostly satisfied with facilities given by Johnson
& Johnson and every individual carry clear priorities and
objectives.

16
 Bibliography

Websites:

o http://www.optionsgroup.com
o http://www.wikipedia.org

17
 Article

Why employee satisfaction is as important?

How do happy employees bring happy customers?

Every established organization and company in the business

world will swear by one particular aspect – quality customer
service. It is pivotal to building a loyal customer base and
further expanding the horizons of one’s business. However, do
you know the secret behind excellent customer service? It is a
satisfied and a happy pack of employees!
The ultimate aim of a business is to make a strong presence in
the market and create a comprehensive and loyal customer base.
This is only possible when your customers are happy with the
service you provide and hence, they keep coming back to you. A
relationship is formed between your brand and the customers
and, it is based on mutual trust. Sure, it cannot be built in a day,
but wise efforts in the right direction go a long way to get you a
lot closer to your aim. Customer service is a great influencer of
customer behavior.
When you provide excellent customer service, always making
efforts to resolve their issues and frustrations promptly, you not
only retain your customers but also make new customers. As
your satisfied customers begin to talk about your brand, be it the
word-of-mouth or on social media, it will naturally drive in
more potential clients your way. So, in a way, your customers
become your brand advocates, generating expansive prospects
for your business

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 Annexure

S. No. Questionnaire Yes / No / Total

Agree Disagree Respondents

1 Do you think that work is distributed evenly 8 2 10

across your team?

2 Are your satisfied with your salary driven by 6 4 10

organization?

3 Do you feel encouraged to share new ideas 8 2 10

with your team member and boss?

4 Is your supervisor committed to quality and 10 0 10

good results?

5 Are your coworkers (or team members) 9 1 10

helpful?

6 Do receive praise and recognition from the 8 2 10

management for your extraordinary efforts?

7 Is your supervisor active in involving you in 7 3 10

the team decisions?

8 Is management helpful and sympathetic in 4 6 10

your organization?

9 Are you satisfied with the facilities given by 6 4 10

your organization?

10 Do you feel you have clear priorities and 8 2 10

objectives?

19