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Contents

1. Introduction………………………………………….…….…..…………………….……………………….…..3
2. About Tensei Philippines…………….…………….…………….……………….………………………….4
2.1 Our Purpose…….…………….…………….………….…………….…………….………………………..4
2.2 Our Vision and Mission Statement..……….…………….…………….………………………….4
2.3 Our Culture..…….…………….…………….…………….…………….………….…………………..…..5
2.4 Our Values..……………….…………….…………….…………….…………….………………………….6
2.5 Quality Policy…………….…………….…………….…………….…………….………………………….7
2.6 Board of Directors..…………….…………….…………….………….…………….……………………8
2.7 Location…………….…………….…………….…………….…………….………….………………………9
3. Solutions and Services…………….…………….…………….…………….…………….…………………10
3.1 System Development………….………….………….………….………….………….………………10
3.2 Business Process Outsourcing (BPO).………….………….………….………….……………..12
3.3 Manpower Solutions………….………….………….………….………….………….……………….19
3.4 Smart Building and Video Security Solutions………….………….………….………………21
4. Our Partners………….…………….…………….…………….………………….…………….……………...22

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1. Introduction

Digital Technology is now all around us. However, not every business embraces it and fully
aware of its potential. Tensei Philippines’ role has always been help to businesses towards
digital transformation and to take it to a whole another level. The technologies we use to
achieve this are constantly evolving to keep pace with the times, but technology itself will
always remain at our core.
Our promise is to provide exceptional technology-driven business solutions that are carefully
tailored to solve business challenges and to contribute to the development of the society. We
are continuously seeking ways to provide our clients a cutting edge technology has to offer
while at the same ensuring that our solution provides our clients with a product/service capable
of realizing a return on investment.
At Tensei Philippines, we firmly believe that technology enables people’s happiness and
wellbeing. With technology playing a more important role than ever before, we always put
people at the center of everything we do.

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2. About Us

Tensei Philippines Inc., established in 2014, is a Japanese funded organization that is part of
Tensei Group of Companies founded in Fukui Prefecture, Japan.
Tensei Philippines is a multi-faceted organization combining both the Japanese discipline and
Filipino ingenuity which offers a wide range of services that include: system development,
business process outsourcing, smart building and video security solutions, and manpower
solutions. We want to create innovative technology solutions that will help in transforming the
future.

2.1 Our Purpose

Our purpose is to enable organizations run their businesses and operations better through
efficiency-enhancing technology solutions.

2.2 Our Vision and Mission Statement

It is through our passion and determination that we develop solutions and services to face real-
world challenges for our customers. It is our love and devotion to what we do that empowers
us to become a better company for ourselves, our partners, our customers and the global
community.

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2.3 Our Culture

Our culture is characterized by our collaborating work and drive towards the shaping of the
digital world of tomorrow. We aim to develop a culture capturing the diversity of skills, know-
how and perspectives of our employees. We strive for an environment where everyone feels
appreciated for their work and where they can be themselves. We foster an atmosphere of
respect and mutual trust and we welcome all dimensions of diversity. We create unique
technology solutions using the best tools and technologies while offering our employees an
opportunity for personal development.
At Tensei Philippines, we are a driving force behind digital transformation. In our workplace,
you can feel a great sense of pride in our work, energy and teamwork in what we do, and focus
on customer satisfaction. We are committed to continually improve and meet client’s
requirements by embedding quality in everything we do.

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2.4 Our Values

Tensei Philippines has 6 values which distinguish Tensei and describe how we work every day:

Customer Commitment Quality

We develop relationships that make a We provide exceptional solutions and
positive difference in our people, partners unsurpassed services that, together, deliver
and customers’ lives. premium value to our partners and
customers.

Integrity Teamwork
We uphold the highest standards of integrity We work together, across boundaries and
in all our actions. cultures, to meet the needs of our customers
and to help them succeed.

Respect for People Good Citizenship

We value our people, encourage their We are good citizens in the global community
development and reward their performance. in which we live and work.

A Will to Win Personal Accountability

We exhibit a strong will to win in the We are personally accountable for delivering
marketplace and in every aspect of our and on our global commitments.
our partners’ business.

Generational Company
We are dedicated to improving the lives of
our people and their future generations.

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2.5 Quality Policy

At Tensei Philippines, we dedicate ourselves to provide our clients with exceptional and cost-
effective solutions by tailoring fresh strategies for an effective outsourcing solutions for every
enterprise. By combining the Japanese discipline and Filipino ingenuity, we are committed to
provide our clients with comprehensive service and customer satisfaction that will position us
to be one of the key players in the technology industry in the country.

To fulfill this, we shall:

1. Guarantee our clients that the information and assets they have entrusted in our hands will
be treated with integrity, utmost discretion and confidentiality;
2. Ensure and maintain high quality services and solutions delivered to our clients by applying
to our business operations the industry's stringent work standards, best practices,
professionalism, dedication and proven technologies while bringing a passion for value and
performance;
3. Continually improve the quality of our services and processes to satisfy the needs and
expectations of clients;
4. Train, develop, value and support our employees in a light, enjoyable and comfortable
working environment where they can be the best version of themselves in their chosen careers.

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3. Board of Directors

The Executives of Tensei Philippines Inc. are responsible for the direction, strategy, affairs,
organization and operation of the company.

Masaharu Matsuura Takamori Nishikawa

President Treasurer

Takahito Yamashita Hironobu Matsuzawa

Director Director

Armando M. Osias Jr. Joana Marie. B. Dela Peña

General Director Corporate Secretary

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3. Location

Our office is located at 9th Floor, Automobile Association of the Philippines Tower (AAP Tower),
Aurora Boulevard, Quezon City, Philippines which is near LRT Line 2 Gilmore Station.
Quezon City is the largest city in Metro Manila in terms of population and land area. The
Gilmore Avenue is well known for being one of the main shopping centers for IT-related
products such as computers, and related parts, due to a lot of vendors and competitive pricing
compared to other establishments in the metro. Both the southern corners of Gilmore and
Aurora roads are filled with stores selling different kinds of computers and their accessories,
both secondhand and brand-new.

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3. Solutions & Services

We provide unique digital services to allow our customers to achieve tangible business
outcomes, and realize better experience for their customers. Furthermore, in order to thrive in
a new digital society, it is crucial to co-create innovative value with your customers and
partners across industries.
A. System Development
(Tensei Philippines – SE Division)

We offer full-cycle development services for web, mobile and desktop – from analysis, planning
to development, QA strategy, deployment and maintenance.
At Tensei Philippines, we always find the right balance among price, quality, and project
requirements so we can offer the best solution for your particular needs.
From analysis to finish, our development team will work closely with you in every step along
the way to ensure that your requirements are being met. We assure that you retain full
intellectual property rights and the software source code. In addition to that, we offer
maintenance and support services to help you continuously improve the application.

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Our Services
• Web Application Development
Aside from being user-friendly, we develop web applications that is easy to maintain, secure
and scalable for business use, social computing, web portals, e-commerce, business process
automation and other solutions tailored to your requirements and needs.
• Mobile Application Development
If you’re looking to leverage mobile technology for your business, we are here at your service.
Our development team can create native, web or hybrid application for the mobile needs of
your organization or for you to reach your customers on their favorite devices.
• Software Testing and Quality Assurance
We offer customized testing services for all software applications. We ensure that your
software meets quality standards and your expectations based on various parameters like
applicability, functionality, security and scalability.

Our Process
We offer flexible software development models depending on your specific needs or
requirements in order for you to have full control over the project.
• Waterfall Model
Our team works on different phases of the project in a sequential manner to accomplish a
specific task with clear objectives in which the progress is done downwards like a waterfall that
includes design, testing, installation, operations, troubleshooting, analysis, and maintenance.
• Agile Model
We employ agile methodology involving the integration of iterative and incremental processes
with a focus on flexibility and customer satisfaction. We divide each task into small time frames
to deliver specific features for a quick release.
• Rapid Application Development (RAD)
The RAD model is a sharp alternative to the typical waterfall development model and heavily
emphasizes rapid prototyping and iterative delivery. The key benefit of RAD approach is its fast
project turnaround, making it an attractive choice for working in a fast-paced environment. This
focuses on minimizing the planning stage and maximizing the prototype development.

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B. Business Process Outsourcing

(Tensei Philippines – BPO Division)

We want to help in making the world a better place, one problem solved at a time – all
powered by solutions tailored to streamline operations, drive innovation, delight customers,
and build brand recognition. At the end of the day, we only have one job – and that’s to help
businesses deliver better to their customers.
Our Outsourcing Solutions
• Contact Center Services
Outbound Services
Inbound Services
• Business Process Outsourcing
• Information Technology Outsourcing
• Back Office Services

• Contact Center Services (CCS)

One call at a time, we want to make lives better for our clients and their customers. Every call –
be it inbound or outbound; voice, email or chat, sales, customer service or technical support –
is a direct reflection on any organization and has an effect on company's customer retention
rates and corporate values. That being said, the most important way a customer deals with
your brand is through your customer service representative. It may be a phone call inquiring

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about their latest bill, an inquiry checking on the status of a shipment, or a question about
product information.
At Tensei Philippines, we make sure that our every interaction with your customer is
professional and treating them with genuine respect; ensuring that the information we provide
is accurate and their experience will always leave a positive impression on your brand.
Our Contact Center Services (CCS) cover:
Outbound Services
Telemarketing is a way of selling, promoting a product or process to the prospective customers
over the phone. Our agents are trained in conversational skills to help your business enhance
sales, promote new products and update your customers with current available services.
- Lead Generation
Our Lead Generation service works by contacting the customer with a planned strategy on what
information to relay instead of waiting for them to contact your business. This service is great
when you are targeting specific customers or if your product caters to almost every type of
customer. This service improves the efficiency of the sales process, connect your business with
the right leads, streamline the sales process, and get sales results faster.
- Surveys
This service has great significance in knowing the percentage of customer satisfaction about the
process or products. This benefits the companies to improve their business through customer’s
feedback, researching for the demands and enhancing offerings to satisfy the customer’s needs.
- Debt Collection
This service ensures the payments on debts owed by customers which is good for businesses
like mortgage, insurance and financial markets. This saves money and time of the companies in
debt collection when it is outsourced in a right manner.
- Telesales
What our Telesales service does is that we persuade customers in buying a product or service
and be able to convert them to sales. The goal is to generate as much revenue as possible by
turning leads into buying customers through sales pitch over the phone. This service aims to
reduce operational expenses, improve sales conversion rates, and gain competitive edge.

Inbound Services
- Customer Service
Customer Service builds good customer relationship through interaction and taking immediate
actions to address their complaints.

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- Help Desk
Help Desk service includes assisting, guiding, troubleshooting and offering solutions to
computer problems and IT related products. This does not only provide technical answers but
also evaluating the problem of the customers.
- Technical Troubleshooting
Technical Troubleshooting service provides product information and technical assistance over
the phone that are accessible 24 hours a day.
- Order Taking
Order Taking service helps the customers place their orders directly via phone. The agents will
process the order and answer the customers to their inquiries about the products.

Business Process Outsourcing (BPO)

We adapt our outsourcing services to cater the specific needs of your business and assist in you
in achieving your business goals.
Tensei Philippines’ business methodologies enables you to focus on your core competencies,
while reducing your risk through secure and reliable processes, thus enabling new levels of a
successful business.
Our end-to-end Business Process Outsourcing (BPO) solutions are designed to allow our clients
have the option of using any combination of our services, or the complete package to cater
their individual needs.
• Data Entry
Data Entry service, in simplest form is about copy-pasting data from the source to the
destination system through a data entry interface.

• Data Capture and Conversion

Data Capture and Conversion service facilitates the conversion of paper or any printed
documents to an electronic medium for storage or manipulation of data. The output from
conversion services can be in various formats like images or pdf.

• Document Management Solution

Our Document Management Solution is designed to help you stop wasting resources and to
organize your documents better. We can convert all your paper documents into digital assets
that can be accessed easily, securely, and efficiently. Thus, turning it into easily searchable
digital information.

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Information Technology Outsourcing (ITO)

Companies have to keep up with technology to remain competitive. This can be expensive.
Outsourcing to an experienced IT provider who knows what works and what doesn’t reduce the
risk of making a costly mistake.
Our customized technology solutions cater organizations that are looking to boost their overall
business performance. We provide skilled technical services for the creation of solutions
utilizing the latest software offerings, including onsite staff training and deployment services to
optimize businesses processes. When you outsource an IT function, you’ll have an access to
specialized IT skills of skilled professionals. It also means that you gain IT professionals that
possess the required training and certification.
We empower our clients to combine and maximize new capabilities and applications spanning
multiple fields of emerging technologies.

Back Office Services

Our Back Office Services Program is designed to improve processes and reduce overall costs. It
is suitable for companies who wish to employ staffs in other countries where they do not have
an entity.
Businesses will be able to enter new markets quickly without the need for an in-country set-up.
This will enable international growth without the high risk and cost normally associated with
this type of business expansion.
Our solutions can help you cope with the increasing economic pressure of globalization and
significant accounting and financial regulatory pressure in which many businesses are being
stretched just trying to remain compliant.
The cost and effort required to develop, maintain, and manage an efficient, highly professional
in-house finance and accounting staff along with the sheer volume of data often creates
backlogs that result in serious problems with bookkeeping and reconciliations. Managing
receivables and payables effectively requires constant attention to detail and extraordinary
diligence.
Our Services include:
- Payroll
We streamline payroll process, optimize productivity, improve administration, and allow your
business to focus your energy and time on core competencies. We ensure smooth payroll
management services that can help your business achieve better resource management and
save you the hassles and time-consuming tasks of payroll processing.

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By outsourcing your payroll needs to us you no longer need to worry about paying penalties for
late payments or errors which are bound to happen eventually. We make sure that payments
are always made on time and in full compliance.
- Finance and Accounting
Whether you’re looking to outsource routine, everyday accounting tasks or more complex and
involved processes, we offer cost-effective and efficient solution that’s right for your business.
- Human Resource Management
One of the biggest advantages of outsourcing HR functions of your company is the fact that it
can save you money. With our Human Resource Management service, we can manage
personnel functions in your company which includes hiring, training, administration of health
benefits plans and other administrative or operational tasks. We can shorten the search and
onboarding process by providing sourced and pre-screened candidate lists. Let us help you find
the perfect candidate while we take on the tedious and time-consuming tasks of sourcing.

Our Process
At Tensei Philippines, we tailored the solutions that we offer as per client requirements and
needs. Our solutions and services are crafted by our qualified professionals with technological
expertise, integrity and work ethics.
We handle everything – from screening and recruitment, HR management, office infrastructure
and equipment, IT support, and up to operational management.
We divide projects into phases for better management and operational control, thus reducing
the element of uncertainty. These takes the project from beginning to the end. The phases that
a project goes through depend on the type of project and we tailor it to the needs of the
project.

1. Initiate
In the initiation phase of the project, we identify the need, problem, or opportunity of the
organization and we brainstorm ways on how to meet those needs. During this phase, we figure
out an objective for our client’s project and identify the major deliverables for the project.
2. Plan
In the planning phase, the project is break down into smaller tasks which are distributed to

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different teams; and a completion schedule must be planned and prepared to follow. This
phase also includes: scope and budget, work breakdown schedule, Gantt chart, risk
management.
3. Execute
In the execution phase, it turns plans into actions where the work of each team member must
be on track, organized, and the work is done according to plan. This phase includes the
following:
● Creating of tasks and organizing workflows – Assigning granular aspects of the projects to the
appropriate team members; making sure team members are not overloaded with tasks.
● Briefing team members on tasks – Explaining tasks to team members, providing necessary
guidance on how they should be completed, and organizing process-related training if
necessary.
● Communicating with team members, clients, and management – Providing updates to
stakeholders at all levels.
● Managing budget – Monitoring spending and keeping the project on track in terms of assets
and resources.
4. Control
This phase is about measuring the progress of the project and overall performance to see if
everything aligns with the project management plan or not. We use key performance indicators
(KPIs) to determine if the project is on track or not:
● Project objectives: Measuring if a project is on schedule and budget is an indication that the
project will meet the objectives.
● Quality Deliverables: This determines if specific task deliverables are being met.
● Effort and Cost Tracking: This determines if a project will meet its completion date based on
current performance.
● Project Performance: This monitors changes in the project by taking into consideration the
amount and types of issues that arise and how quickly they are addressed.
5. Close
This is the last phase of the project which represents the completed work on a project. In this
phase, the final deliverables, release project resources, and determine the success of the
project. Also included in this phase, is evaluating what did and did not work in the project.

Our Facilities
At Tensei Philippines, our goal is to enable our client’s offshore staff to function as comfortable
as possible. We don’t only provide them with high-end equipment and high-speed, we also

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surround them with good facilities that create an environment of professionalism and empower
them to succeed on your behalf.
Our Office
Our office is located conveniently near LRT Line 2 Gilmore Station. There are nearby
condominiums, computer and electronic shops, and shopping mall. It is an ideal environment
for local staff and is also very convenient for clients making visits to our facilities from overseas.
Production Floor

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Security and Monitoring

Our office is equipped with biometric entry, attendance monitoring equipment and CCTV
surveillance cameras.

Our Team
Our team of dedicated agents are composed of top-notch English-proficient, IT-capable experts,
more than 90% of whom are college graduates. In order for us to provide the best customer-
experience in the market, we meticulously select only the most qualified candidates as our
agents.
All new hires undergo additional English proficiency and product specific trainings. After the
completion of training, our call center professionals become well-equipped to handle queries
related to product information (features and benefits), tracking, and troubleshooting. They also
bring with them their expertise in several fields such as customer care, retail, data
management, healthcare information services, and communications.

C. Manpower Solutions
(Tensei Business Partner)

Tensei Business Partner is the recruitment division of Tensei Philippines, recognized and
authorized by the Philippine government to train and deploy Filipinos to work in the country of
Japan.
We, Filipinos are known as hardworking people. We have a proven track record of dedication to
our profession and exhibit strong moral and ethical values. The combination of traits and
competency we have make us one of the best workers in the world. Whatever the job is, we
Filipinos would usually give our utmost dedication and deliver 100% satisfaction.
We follow a streamlined process for recruitment and staffing, and ensure that the procedure is
smooth, transparent and productive.
What differentiates Tensei from other staffing agencies?
- Complete process transparency
- Clearly defined terms and conditions for recruitment
- We provide Nihongo training
- We don’t charge the candidates of any fees

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Nursing Care Program

The Nursing Care Program aims to train and guide Filipino nurses to work in Japan.
Applicants will undergo the following process to qualify to work in Japan:
1. Nihongo Training
2. Take and pass the Japanese-Language Proficiency Test (JLPT) - N4 Level
3. Take and pass the Nursing Care Evaluation Exam
4. Take and pass the Nursing Care Japanese Language Ability Test
5. Work in Japan
During the training, applicants will receive a monthly allowance.
System Engineer Program

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Hiring system engineering talent is not difficult, what’s difficult is finding Nihongo-proficient
professionals with the right technical expertise and skills.
Our Staffing Process:
1. Interview and finalize qualified System Engineers
2. Nihongo Training
3. Take and pass the Japanese-Language Proficiency Test (JLPT) – N4 Level
5. Work in Japan

D. Smart Building and Video Security Solutions

through the power of Internet of Things (IoT)
(GoTensei Inc)

We provide tailor-made, smart, energy and operational efficient building management system
and video security solutions through the power of Internet of Things (IoT) with the goal of
making a real impact on different industries.
GoTensei Incorporated is a corporation born out of the combined expertise and reputation of
Go Family from the Philippines and Tensei Data Net from Japan with the goal of providing
industries unparalleled Internet of Things (IoT) services and solutions to different industries.
Our Solutions:
• intelligent Building Management System (iBMS)
• intelligent Video Management System (iVMS)
• Hospital/Hotel Management System

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Whether you plan to implement or update your IoT solution, we are here ready to help you
with what you need.
Consulting
Regardless of which stage of IoT initiative maturity your company is at, we are ready to help
you uncover the potentials of IoT and design a solution that would address the needs of your
organization in the most efficient way.
Full-Cycle Development Services
Whether you implement an IoT solution from the ground up or reengineer the existing solution
to adapt it to your new business objectives – we will make sure to deliver an IoT solution that
drives intelligent decision-making and improves operational and energy efficiency.
On-demand Support
We will make sure that the IoT solution we developed for you runs without a hitch.

4. Our Partner/s

Partnerships are essential to the achievement of our mission, which is the reason why we work
with players that are driven by the same convictions as us.
To deliver best-in-class solutions to our clients, Tensei Philippines is a Fujitsu Gold Partner.

Fujitsu Ltd. is a Japanese multinational information technology equipment and services

company headquartered in Tokyo, Japan.

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