Scripting Success
Isaac Andy
“It has always been my
passion to help businesses
increase efficiency by
automating redundant tasks.
By streamlining business
processes, an organization is
able to improve productivity
thus able to strategically
align themselves to become
more competitive”, says
Isaac Andy, Founder, and
CEO of iZND Services
that offers a complete
spectrum of infrastructure
outsourcing services.
Isaac Andy
Founder & CEO
At iZND Services we are
flexible. Your business gains by
reducing costs and complexities,
and increasing operational
efficiency. We provide our
customers with a repeatable,
proven process that delivers
consistent end-results regardless
of project scope or client.
Stories
I
ndeed, his trajectory confirms that. Starting out as an
Analyst Programmer in Parkson Corporation, a retail
company where he was developing modules of their
POS systems, Isaac soon found himself running ahead of the
schedule but felt squandered. This made him join Getronics
as an Onsite & Deployment Lead for a new Outsourcing
Project with Dell. Adding another feather to his cap, he
successfully deployed the project throughout Malaysia and
was soon promoted as Technical Manager to oversee global
deployment. Over next months, under Issac’s responsibility,
the project was completed with an SLA of 95% resolved
and Dell won the contract for MAS’s technical Call Centre
& On-site support service. It’s was not just Dell, Isaac has
built and set many processes while he was working for other
companies which have been adopted as standards. “One of the
Desktop Management process which I wrote back in 1999 during
my Outsourcing projects (at that time, it was one of the largest
project evaluating at RM1Billion) is now applied by most of the
On-Site Support Services provided by IT Organizations and also IT
Departments”, says Issac. Explaining his drive he added, “Most
of my success was due to determination and persistence, which have
helped me achieve by resolving every one of those critical issues the
customers face; which no one else could rectify”. He then accepted
an offer in IBM where he accomplished several feats, was soon
promoted to be Head, Desktop Management for Malaysia
Airlines System and later Technical Leader, CTS Asia Pacific.
In his role, Isaac was assigned a six months project to work
with their vendor SITA (due to the deadline imposed by
IATA for all airlines to be e-Ticketing compliant) on the
solution. Along with the technical team he worked relentlessly
designing and producing the SITA’s Implementation guide.
It was used for E-Ticketing implementation of the MAS
PSS Desktop system across 190 sites all within the deadline
given by IATA. “I am a result oriented person, and I believe in
empowering the team in ensuring they have the necessary resources
and what is required in order to achieve success”, carries on Issac.
Today, SITA is recognized as the leading company in IT &
Telecommunication services of the air transport industry and
manages 90% of the world’s airline business.
However, he soon understood that he had no control over
the decisions like ‘how his solutions were used’ and ‘how the
clients were charged’ which piqued his interest. This was Issac’s
turning point.
iZND Services: A New Paradigm
Founded in 2012, iZND Services has offices in Thailand,
Australia, Singapore, and India. The company along with
its group of companies aligns business metrics through its
Partner Expert Leveraging Programme which works hand in
hand to deliver superior quality to its clientele. Through its
all-inclusive solution, the company helps enhance business
performance; improve margins; align technology with business
priorities; reduce costs; improve service speed and flexibility;
and achieve long-term success.
The vast range of offerings at iZND’s IT Infrastructure
Outsourcing and Management Services include:- IT Service
Desk, Cloud Hosting for Enterprise Solution, Data Center
Management Services, End-User Computing Services,
Application Management Services, Converged Network
Services, Managed Security Services, Enterprise System
Management, IT Service Management, Transformation
Solutions, High-Performance Computing Solution and
Services. The complete spectrum of infrastructure outsourcing
services helps businesses build and manage a highly available,
reliable IT infrastructure that is capable of meeting the
dynamic needs of businesses in a multi-sourcing scenario.
One Stop Solutions
iZND Services provides a managed services program featuring
a dedicated team of hardware and software professionals
specializing in developing services and products to meet
all the needs of their customers. Again, the company has a
broad experience providing IT Services and has invested
considerable resources to develop a mature Managed
IT Services Program; Cloud Computing Solutions; and
Professional IT Project Delivery. Being a One-Stop solution
iZND provides all necessary hardware or software according to
specifications identified. Moreover, the 24x7x365 Automated
Helpdesk system monitors the entire IT Infrastructure
to ensure it runs optimally. iZND’s Services focuses on
providing a One-Stop solution approach because the company
understands that by eliminating confusion when it comes to
supporting tools is important to the success by reducing any
downtime encountered by an organization.
Looking Ahead
As technology providers that work together with their
partners in building platforms to cater for the future, the
company is excited to look towards the next five years, where
it has already strategically aligned itself to be competitive.
“Ultimately, I want iZND Group’s products and services will be used
on every device, as we have contributed to many scripts and tools
that are widely used”, concludes Isaac.