The High Level Structure

PLAN DO CHECK ACT

4 Context
9 Performance and
of the 5 Leadership 6 Planning 7 Support 8 Operation 10 Improvement
evaluation
organisation

9.1 Monitoring,
4.1 Understanding of 6.1 Actions to
5.1 Leadership 8.1 Operational measurement,
the organisation and its address risks and 7.1 Resources 10.1 General
and commitment planning and control analysis and
context opportunities
evaluation

4.2 Understanding the 6.2 Quality

8.2 Determination of
Needs and objectives and 10.2 Nonconformity
5.2 Quality policy 7.2 Competence Requirements for 9.2 Internal audit
Expectations of planning to achieve and corrective action
Products and Services
Interested Parties them

4.3 Determining the 5.3 Organizational 8.3 Design and

6.3 Planning of 9.3 Management 10.3 Continual
Scope of the Quality Roles, responsibilities 7.3 Awareness Development of
changes Review improvement
Management System and authorities Products and Services

4.4 Quality 8.4 Control of

Management System 7.4 Communication Externally Provided
and its processes Products and Services

7.5
Docu 8.5 Production and
mented Service Provision
information

8.6 Release of Products

and Services

8.7 Control of
nonconforming
process outputs,
products and services