Nathan Klurfeld

Objective nathank01782@gmail.com
I want to contribute to an organization that has use for a versatile employee who offers
(410) 370-6829
skills related to multitasking, problem solving, training and supervising employees, 8001 Greenspring Way Unit C
operating computer programs such as Excel, data entry, and more. I have blue-collar Owings Mills, MD 21117
with ethic that can be applied to a white-collar world. I never leave until the job is done
and I am never satisfied with just finished, I want it perfect. I want to apply all that and
all that I am to bring a high level of success to a company looking for it.
• https://nathanklurfeld-
eportfolio.weebly.com/

Professional Summary

I am currently working as a Service Manager at a busy automotive repair shop full time Skills
while attending classes part time at the University of Baltimore at night. I have been
• Documentation and reporting
doing this for over four years. Since my time as Service Manager, I have improved
• Staff management
efficiency in all areas of the service department while bringing up both morale and
• Verbal and written communication
performance from the automotive technicians. At the same time, creating a team-
• Organized
oriented atmosphere where all departments of the organization work together.
• Goal attainment
• Conflict resolution
• Timeline management
Work History • Efficient multi-tasker
• Problem Solving
Euro-Tech - Service Manager
• Data Entry
Baltimore, MD
• Punctuality
11/2014 - Current
• Researching
• Maintained team productivity and quality of service by establishing and maintaining • High Level of Work Ethic
clear benchmarks.
• Met with customers to discuss service needs and offer available solutions.
• Developed written plans and obtained customer consent to proceed.
• Guided techs on automotive repair, tool usage and equipment operation. Education
• Boosted productivity by consolidating material planning, data collecting, payroll and
2022 (Expected Graduation)
accounting programs into one main system.
University of Baltimore
• Delivered business strategy and developed systems and procedures to improve
Baltimore, MD
operational quality and team efficiency
Bachelor of Arts: Business Administration
GPA: 3.75 (Most Current)
Various New Car Dealerships and Independent Repair Shops - Automotive Service
Technician
2018
Baltimore, Maryland The Community College of Baltimore
06/2000 - 11/2014 County
Catonsville, MD
• Tuned automotive systems and components to optimize functionality and prolong
Associate of Arts: Business Administration
life of each piece.
Dean’s List 2015-2018
• Completed thorough inspections of vehicles to evaluate damages and develop repair
GPA: 3.27
plans.
• Located and removed defective parts for skilled adjustment, repair or replacement.
• Established clear repair plans with line-item details of expected labor and parts costs.
• Aligned systems with manufacturer specifications through skilled calibration.
• Accurately read, understood, and carried out written instructions.
• Followed standards and procedures to maintain safe work environment.
• Prepared and administered preventative maintenance work orders.
• Followed company procedures to maintain work environment in neat and orderly
condition.

Accomplishments

• Implemented time clock to make sure all full-time employees are working the
minimum required hours for benefits. This made the technicians more accountable
for showing up to work on time, staying the full day, and missing less time.
• Aided in creating automated virtual receptionist for all in-bound phone calls. Now,
all calls are routed to the appropriate departments. Saved employees time from
having to manually direct calls to the right departments.
• Initiated daily pre-business hours preparation meeting. Strategy and updates for the
day were previously done 2 – 3 hours after opening business hours. Now technicians
know what jobs take priority and what needs to be completed by when.
• Worked with suppliers to receive discounts and set prices for certain parts and shop
supplies. No one had ever challenged pricing or price compared one supplier to
another before. Savings resulted in better pricing of repairs to the customers
increasing a higher probability of selling any work needed.
• Created business agreement to retain an exclusive towing service both for the
organization and its customers that offers towing discounts for all customers.
• Implemented first ever quality control system for the company and oversaw all
quality control checks for every finished vehicle to limit number of come-back
vehicles. More minor issues are caught before the vehicle leaves such as missing oil
change stickers, un-reset warning lights such as check engine or maintenance.
Vehicles are more rigorously tested and inspected before being returned to the
customer.