July 24, 2019

2019 MBC EXECUTIVE OUTLOOK SURVEY:

42 agencies receive positive satisfaction ratings from business halfway through the
Duterte Administration

Forty-two out of 69 government agencies got a positive satisfaction rating in a recent survey conducted by
the Makati Business Club, in partnership with the Management Association of the Philippines.

The Executive Outlook Survey (EOS), which covered 100 executives from 100 companies, asked
respondents whether they were satisfied or not satisfied with the performances of 69 government agencies
in the past year (from July 2018 to June 2019). It’s the first time the survey was conducted since 2015.

Bangko Sentral ng Pilipinas had by far the highest satisfaction rating at 97%. In March, Benjamin Diokno
took over as governor following the passing of Nestor Espenilla in February.

Joining BSP this year in the Top 5 are the National Economic and Development Authority with 85%
‘satisfied’ rating, followed by the Philippine Atmospheric, Geophysical and Astronomical Services
Administration with 84%, Department of Trade and Industry with 83%, and Philippine Statistics Authority
with 81%.

Rounding the Top 10 are the Department of Finance, Board of Investments, Department of Tourism,
Armed Forces of the Philippines, and, tied on the 10th spot, the Securities and Exchange Commission and
the Philippine Economic Zone Authority.

In the 2015 EOS, BSP also came out as the top performer. MBC noted a few significant movements in the
satisfaction ratings for some agencies including an improvement for the Office of the Vice President (75%
this year versus 11.9% in 2015) and the Department of Transportation (50% from 19% in 2015), and some
notable drops includes the Department of Foreign Affairs (42% from 89.4%) and Department of Labor and
Employment (44% from 79.4%).

Twenty-five out of the 69 government agencies and institutions had a negative satisfaction rating, including
the bottom five: Presidential Communications Operations Office, Department of Agriculture, House of
Representatives, Bureau of Customs, and, in last place, the Metropolitan Waterworks and Sewerage
System. Last year, rice prices spiked, fueling inflation after the government failed to import sufficient rice.
This year, part of Metro Manila experienced a water shortage.

Seven (7) agencies were first-timers, including the Bases and Conversion Development Authority, which
debuted at No. 12, Philippine Competition Commission, at No. 26, and Department of Information,
Communications and Technology at No. 41. PCC and DICT were organized after 2015.

MBC executive director Coco Alcuaz said that the survey provides a snapshot of business sector’s
perception on the current government leadership and public service. “We are pleased to revive the EOS to
help agencies assess and improve their performance especially following the creation of the Anti-Red
Tape Agency (ARTA).”

The Second Semester 2019 MBC Executive Outlook Survey was conducted from 19 June 2019 to 22 July
2019. ###

MBC is composed of almost 400 the country’s biggest and most dynamic companies promoting global
competitiveness and responsible business.
 MBC EXECUTIVE OUTLOOK SURVEY: Second Semester 2019
How business rated the performance of government offices, agencies, and services over the
previous twelve months (July 2018 to June 2019)

2019 Government Agency July 2019 Aug 2015

Rank Satisfied Satisfied

1 Bangko Sentral ng Pilipinas 97% 95.4%

2 National Economic and Development Authority 84.5% 80.3%

3 Philippine Atmospheric, Geophysical and Astronomical Services 84.2% 89.4%

Administration (PAGASA)

4 Department of Trade and Industry 82.8% 84.8%

5 Philippine Statistics Authority 81.1% 76.3%

6 Department of Finance 80.4% 86.4%

7 Board of Investments 79.8% 84.1%

8 Department of Tourism 78.8% 90.9%

9 Armed Forces of the Philippines 78.7% 60.9%

10 Securities and Exchange Commission 77.8% 84.6%

10 Philippine Economic Zone Authority 77.8% 92.2%

12 Commission on Audit 77.1% 71.4%

12 Bases Conversion and Development Authority 77.1% n/a

14 Office of the Vice President 74.7% 11.9%

15 Civil Service Commission 73.1% 80.6%

16 Department of Science and Technology 72.4% 70.5%

17 Commission on Higher Education 71.3% 68.9%

18 Social Security System 70.5% 78.5%

19 Technical Education & Skills Development Authority 69.8% 68.9%

20 Commission on Human Rights 67% 65.5%

21 Department of Public Works and Highways 66.7% 60.9%

22 Home Development Mutual Fund (Pag-IBIG) 66.3% 75.8%

23 Anti-Money Laundering Council 65.6% 75%

24 Department of Education 65.3% 79.7%

25 Department of Social Welfare and Development 61.3% 62.5%

26 Philippine Competition Commission 59.8% n/a

27 Department of National Defense 59.6% 50%

28 Senate 59.2% 54%

MBC is composed of almost 400 the country’s biggest and most dynamic companies promoting global
competitiveness and responsible business.
 28 Department of Budget and Management 59.2% 50%

30 Department of Environment and Natural Resources 54.5% 38.1%

31 Housing and Urban Development Coordinating Council 54.3% 48.3%

32 National Disaster Risk Reduction and Management Council 53.7% n/a

33 Supreme Court 53.5% 77.8%

34 Office of the Executive Secretary 53.1% 37.5%

35 Court of Tax Appeals 52.7% 49.2%

35 Governance Commission for GOCCs 52.7% 62.9%

37 Sandiganbayan 52.6% 59%

37 Judicial and Bar Council 52.6% n/a

37 Commission on Elections 52.6% 50.8%

40 Bureau of Internal Revenue 51.5% 48.5%

41 National Telecommunications Commission 50.5% 41.3%

41 Department of Information and Communications Technology 50.5% n/a

43 Department of Transportation 50% 19%

43 Department of Health 50% 63.5%

45 Office of the President 49% 64.5%

46 Public-Private Partnership Center 49% 45.3%

47 Court of Appeals 48.9% 36.5%

48 Office of the Cabinet Secretary 45.8% 59.3%

48 Energy Regulatory Commission 45.8% 28.8%

50 Department of Labor and Employment 44.4% 79.4%

51 Office of the Ombudsman 44.2% 78.1%

52 Office of the Presidential Adviser on the Peace Process 43.6% 41%

53 Department of Interior and Local Government 42.6% 44.4%

54 Department of Foreign Affairs 42.1% 89.4%

54 Philippine Health Insurance Corp. (PhilHealth) 42.1% 74.2%

56 Philippine National Police 41.5% 29.5%

57 Commission on Appointments 40.8% 46.7%

58 Department of Energy 40.6% 39.7%

59 Department of Justice 39.4% 59%

60 Lower Court System 38.9% 32.3%

61 Metro Manila Development Authority 37.9% 41.3%

MBC is composed of almost 400 the country’s biggest and most dynamic companies promoting global
competitiveness and responsible business.
 62 Department of Agrarian Reform 36.8% 33.9%

63 Climate Change Commission 35.2% n/a

64 Bureau of Immigration 33.7% n/a

65 Presidential Communications Operations Office 32.3% 51.6%

66 Department of Agriculture 28.4% 26.7%

67 House of Representatives 28% 44.3%

68 Bureau of Customs 27.6% 22.2%

69 Metropolitan Waterworks and Sewerage System 21.9% 29.7%

Prepared by the Makati Business Club (MBC) Secretariat

makatibusinessclub@mbc.com.ph

MBC is composed of almost 400 the country’s biggest and most dynamic companies promoting global
competitiveness and responsible business.