Customer Feedback - AXIS BANK https://docs.google.com/forms/d/1TlUu6xPqh3-Y-WXPWeh2FqybAvf...

We would love to hear your thoughts or feedback on how we can improve your experience!

* Required

1. Email address *

2. Name *

3. Contact Number *

4. Gender *
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Male
Female

5. Occupation *
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Professional
Self Employee

Other:

6. Annual Income
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Less than Rs. 2,00,000

Rs. 2,00,000 - Rs. 5,00,000
Rs. 5,00,000 - Rs. 10,00,000
More than Rs. 10,00,000

7. How long have you been using credit card?

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Less than 1 Year

1 - 2 Years
2 - 4 Years
More than 4 Years

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Customer Feedback - AXIS BANK https://docs.google.com/forms/d/1TlUu6xPqh3-Y-WXPWeh2FqybAvf...

8. Are you satisfied with the service provided by the AXIS Bank?
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Yes
No

9. Which bank offers you the more flexibility in credit cards?

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AXIS BANK
HDFC BANK
ICICI BANK

10. Why do you prefer AXIS Bank?

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Brand Value
Services
Both

11. Do you think the brand name AXIS Bank has a major influence in increasing its customer
base?
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Yes
No
Maybe

12. Do you recommend AXIS Bank as a brand to others?

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Yes
No

13. Which service of the AXIS Bank do you prefer the most?
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Manual Banking
Internet Banking
Both

14. Do they charge unnecessarily for not maintaining a minimum account balance?
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Yes
No

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Customer Feedback - AXIS BANK https://docs.google.com/forms/d/1TlUu6xPqh3-Y-WXPWeh2FqybAvf...

15. Do the bank staffs have proper knowledge about the products and services?
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Poor
Average
Good
Excellent

16. What features do you look in a credit card?

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Eligibility
Types
Benefits

17. Which one would you prefer?

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AXIS Bank Buzz Credit Card

AXIS Bank Insta Easy Credit Card
AXIS Card Miles & More World Credit Card
AXIS Bank My Choice Credit Card
AXIS Bank My Zone Credit Card
AXIS Bank Neo Credit Card
AXIS Bank Platinum Credit Card

18. Do you compare Interest Rates Of AXIS Bank credit cards while choosing?
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Yes
No

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