Body

Chapter 01
Introduction
1.1. Introduction:
It’s simple enough to say that Bank is financial organization that deals with money. But it
is the precise most definition about bank. In modern age it is impossible to think a
country without bank. Banks play diversified role in an economy. Banking plays very
significant contribution towards socio-economic development of a country. This sector
is considered to be like the life blood the economy as well. As one of the most important
components of the financial system it forms the core of the money market and plays
very pivotal role in mobilizing resources for productive investments in a country which
in turn contributes to economic development. The efficiency of the sector is very
important for overall development of the country. The most important task that is done
by a bank is building of capital. That is the key factor of the development of an economy.
An Industrialized nation’s build their industrial sector with the help of banking sector.
The growth of the economy also depends on the performance of the banking sector.
Banks secure money of the society. Government takes various monetary policies. These
policies are implemented with the help of banking sector. It is impossible to do foreign
trade without the help of bank. Banks provide services that help the business sector a
lot to carry on the business. This report has been prepared in the light of practical as
well as theoretical knowledge. Also it is prepared under the guidance and supervision of
the core teacher. During the internship program I have got a good idea about the bank
and that is depicted in the report.
1.2Objectives of the study:

1.2.1 The general objective:
The general objective of the study is to analyze the general banking activities of National
Bank Ltd at Laldighir Par Branch, Sylhet:
1.2.2 Specific Objectives:
 To know the various general banking services of National Bank Ltd, Laldighir Par
Branch, Sylhet.
 To be familiar with different products of National Bank Ltd., Laldighir Par Branch,
Sylhet.
 To know the procedure of accounts opening and closing at different accounts in
this branch.
 To know the cheque book issuance procedure to Account Holders of National
Bank Ltd, Laldighir Par Branch, Sylhet
 To know its online banking services.
 To know the amount service charges on different general banking services of this
Bank at Laldighir Par Branch, Sylhet
 To find out some problems related to its general banking services.
 To make some recommendations based on the findings.
1.3. Scope of the study:
Basically this report will cover General Banking Activities of National Limited along with a
relevant stream of discussion on the theory and policy issues relating to General Banking or
Foreign exchange division. I had a great opportunity to get practical knowledge of all the banking
activities practiced by the National Bank Limited.
1.4. Methodology of the study:
The study is explanatory in nature. Data have been collected from both primary &
secondary sources.
1.4.1 Primary sources of data:
 Direct conversation with the bank officers;

 Exposure on different desk of the bank;
 Observing various organizational procedures.
 Conversation with the clients;
1.4.2 Secondary sources of data:

 Annual report of National bank Limited
 Different publications regarding foreign exchange operation;
 From Newspapers and Internet;
 Files and documents of the branch;
1.5 Limitations of the study:
The present study was not out of limitations. But as an internship student it was a great
opportunity for me to know the banking activities of National Bank Limited. Some of the
limitations are as follows:
 The main constraints of the study is limited access to information, which has
hampered the scope of analysis
 Due to the limitations of report size many of the aspects could not be discussed
in present report.
 Every organization has that is not revealed to others. while collecting data it was
not possible to collect such information that hampers the confidentiality
 since bank’s personnel were busy on customer service so it was quite possible to
provide sufficient time
 due to lack of experience ,there is chance of having some mistakes in the report
 Time is first limitation as duration of the program was of three months only.
 Insufficient supply of relevant books and journals
Chapter 02
Banking Industry of Bangladesh
2.1 Introduction
Banks are among the most important financial institution in the economy. Banks are the
financial intermediaries that collect money from surplus spending individual and
institutions (whose current income exceeds their current expenditure and they have
surplus funds to save and invest) and loan this fund to the deficit spending individuals
and institutions (whose expenditure on consumption and investment exceeds their
current income and who therefore need to raise fund externally through borrowing).
Banking has changed in many ways through the years. Banks today offer a wider range
of products and services than ever before, and deliver them faster and more efficiently.
But bank’s prime function remains as it has always been. In Bangladesh banks are the
first choice for saving, borrowing, and investing their money.
2.2 Definition of Bank

A bank is a financial institution that accepts deposits from the public and creates credit.
Lending activities can be performed either directly or indirectly through capital
markets. Bank can be called as an establishment authorized by a government to accept
deposits, pay interest, clear checks, make loan, act as intermediary in financial
transactions and provide other financial services to its customer.
Bank is a financial institution that accepts the surplus money of the people in the form
of deposit and gives it to other form of loans and advances.
According to professor Chamber, “Bank is an office or institution for keeping, lending
and exchanging etc of money.”
According to John Harry, “Bank is an economic institution whose main aim is earn
profit through exchange of money and credit instrument.”
From the above definition we can say that, Bank is an institution which deals with the
money. It receives surplus fund from individuals or any organizations and gives money
to individuals or organizations that needed in exchange of profit or interest. So bank is
an intermediary between the surplus units of the society who save and the deficit units
of the society who borrow.
2.3 Features of a Bank
Bank is a financial institution which deals with other people’s money i.e. money given
by depositors.
1. A bank accepts money from the people in the form of deposits which are usually
repayable on demand or after the expiry of a fixed period.
2. A bank provides easy payment and withdrawal facility to its customers in the
form of cheques and drafts.
3. A bank works as an agent for its customer and provides utility services.
4. Banks make loans to consumers, businesses and organizations. Loans represent
funds that are extended by the Bank to the creditor who agrees to pay the funds
back, with interest, over a specified time period.
5. Banks are operated with the objective of making a profit. Their fee structure and
interest rate is designed with the intention of making money for owners and
shareholders.
6. A bank acts as a connecting link between borrowers and lenders of money. Bank
collects money from those who have surplus money and give to those who are in
need of money.
2.4 Banking
Banking is an activity which involves acceptance of deposits for the purpose of lending
or investing. Banking also involves providing various other services along with its main
banking activity.
According to the oxford dictionary of Finance and Banking, “Banking is the activities
undertaken by bank.”
So we can say that, Banking is the summation of all activities of bank.
2.5 History of Banking

The English Word “Bank” is derived from Italian word “Banco” which means Bench. The
Latin “bancus” and French word “banque” which means a bench. There are the opinions
that the medieval European bankers (i.e. money changers and money lenders)
transacted their banking activities on the benches in the market place. This money
changing and money lending business is known as the “Banking Business.” The history
of Banking is very old; actually, the need of keeping the surplus of earning safely created
the need of banking activities. So, the concept of Banking first established around 2000
BC in Assyria and Babylonia. This concept spread to the Dutch Republic in the 16th
century and in the 17th century in London. Various monarchs have established the
necessity of banking in different ways. Banking concept was well established in the
whole Europe by the time of Adam Smith. He came along with the “Invisible Hand”
theory. Empowered by his views of a self-regulated company, money lenders and
bankers managed to limit the states’ involvement in the banking sector and the economy
as a whole. This free market capitalism and competitive banking found fertile ground in
the new world, where the United States of America was getting ready to emerge. At first
the US Banking system was not benefited by the smith’s theory. They only issued bank
notes against gold and silver coins. Alexander Hamilton, the secretary of treasury
established the national bank to direct the issuance of bank notes and maintain the
reserve of the bank notes. Gradually, many banking activities like loans, corporate
finance transferred at the hand of merchant banks. After the World War I, U.S. replaced
the Europe as the center of financial world. World War II created the opportunity to
spread the banking activities through the whole world. Banks have come a long way
from the ancient world, but the basic business practices have not changed. Now, at the
present world, banking activities have come in our own hand through the blessings of
internet and online activities.
2.6 Banking in Bangladesh

After the liberation war, and the eventual independence of Bangladesh, the Government
of Bangladesh reorganized the Dhaka branch of the State Bank of Pakistan as the central
Bank of the country, and named it Bangladesh Bank. This reorganization was done
pursuant to Bangladesh Bank Order, 1972 and the Bangladesh Bank came into existence
with retrospective effect from 16 December 1971. In the 80s it was increasingly felt that
a number of PCBs might have improved their position putting nationalized banks into
competition. The launching of PCBs has finally created a significant impact in quality of
services in banking. Banking being a service industry, it is not easy to quantify the
performance of this sector like manufacturing.
After the independence, banking industry in Bangladesh started its journey with 6
nationalized commercialized Banks, 2 State owned specialized Banks and 3 Foreign
Banks.
In the 1980s banking industry achieved significant expansion with the entrance of
private Banks. Now, Banks in Bangladesh are primarily of two types:
2.6.1 Scheduled Banks

The Banks which get license to operate under Bank Company Act, 1991 (Amended in
2003) are termed as Scheduled Banks. Banks which are included in the list of central
Banks are termed as Schedule Banks.
There are 57 schedule Banks which include:
 6 State Owned Commercial Banks
 2 Specialized Banks
 40 Private Commercial Banks
 32 Conventional Banks
 8 Islamic Banks
 9 foreign Commercial Banks.
2.6.2 Non-Scheduled Banks:
The banks which are established for special and definite objective and operate under the
acts that are enacted for meeting up those objectives, are termed as Non-Scheduled
Banks. These banks cannot perform all functions of scheduled Banks. There are 4 non
schedule banks.
2.7 List of Banks in Bangladesh

1. Scheduled Bank (56)
A. Central Bank:
 Bangladesh Bank
C. Private Commercial Bank:
B. State Owned Commercial Bank:
 BRAC Bank Limited
 Sonali Bank  Eastern Bank Limited
 Rupali Bank  Dutch Bangla Bank Limited
 Agrani Bank  Dhaka Bank Limited
 Janata Bank  Pubali Bank Limited
 BASIC Bank Limited  Uttara Bank Limited
 Bangladesh Development Bank  IFIC Bank Limited
Limited.  National Bank Limited
 The City Bank Limited
 United Commercial Bank Limited  South Bangla Agricultural &
 NCC Bank Limited, Prime Bank
Commerce Bank Limited.
Limited
 South East Bank Limited D. Islamic Commercial Bank:
 Standard Bank Limited
 One Bank Limited  Islami Bank Bangladesh Limited
 Mercantile Bank Limited  ICB Islami Bank
 Bangladesh Commerce Bank Limited  Shahjalal Islami Bank Limited
 Mutual Trust Bank Limited  First Security Islami Bank Limited
 The Premier Bank Limited  Exim Bank Limited
 Bank Asia Limited  Al-Arafah Islami Bank Limited
 Trust Bank Limited  Social Islami Bank Limited.
 Jamuna Bank Limited
 Meghna Bank Limited E. Foreign Commercial Bank:
 AB Bank Limited  HSBC
 The Farmers Bank Limited  Standard Chartered Bank
 NRB Bank Limited  Commercial Bank of Ceylon
 NRB Commercial Bank Limited  State Bank of India
 NRB Global Bank Limited  Habib Bank
 Midland Bank  National Bank of Pakistan
 Modhumoti Bank Limited  Woori Bank
 Bank Al-Falah
 Citi Bank NA.
F. Specialized Bank: 2. Non-scheduled Banks (3):

 Rajshahi Krishi Unnayan Bank Ansar VDP Unnayan Bank
 Bangladesh Krishi Bank. Karmashangosthan Bank
Probashi Kollyan Bank
Chapter 03
Company Profile
3.1 Historical Background of National Bank Limited:
The history of National Bank limited is a golden stair of the history of emergence of
private banks in Bangladesh. National bank Ltd is the first and major private sector
commercial bank in Bangladesh fully owned by the Bangladeshi Entrepreneurs. The
Bank started its operation from 23rd March 1983. As a result of the collective effects of
the some eminent bankers, of failure in playing due to role in mobilizing small savings
of the teeming millions and providing improved clients services to them in our country,
the Government gave right decision to allow establishing banks I private sector.
National Bank Limited was born as the first hundred percent Bangladeshi owned Bank
in the private sector. From the very inception it is the firm determination of National
Bank Limited to play a vital role in the national economy. They are determined to bring
bank the long forgotten taste of banking services and flavors. NBL want to serve each
one promptly and with a sense of dedication and dignity.
NBL has been the pioneer in promoting readymade garment industries and still is the
single largest financier in this sector. In the early 80’s when garment industry in
Bangladesh was experiencing a process of trial, the bank foresights the bright prospect
of this sector and extend finance to the deserving and promising entrepreneurs. It
provided them with financial support including market information and advice and
today the garment sector constitutes about 66% of the total export of the country.
3.2 Vision of NBL:
Ensuring highest standard of clientele services through best application of latest

information technology, making due contribution to the national company and
establishing ourselves firmly at home and abroad as a font ranking bank of the country
are our cherished vision.
3.3 Mission of NBL:
Our mission is to continue our support for expansion of activities at home and abroad
by adding new dimensions to our banking services which have been ongoing in an
unabated manner. Alongside, we are also putting highest priority in ensuring
“General Banking Activities of National Banking Limited” 9|Page

transparency, account ability, improved clientele service, as well as our commitment to
serve the society through which we want to get closer to the people of all strata.
Winning an everlasting seat in the hearts of the people as a caring companion in
uplifting the national economic standard through continuous up gradation and
diversification of our clientele services in line with national and international
requirements is the desired goal we want to reach.
3.4 Slogan:
A Bank for Performance with Potential
3.5 Core Value of NBL:
NBL’s core value consists of 6 elements. These values bind its people together with an
emphasis that they are essential to everything being done in the bank.
3.6 Branches of NBL:
To fulfill the commitment of serving the valuable customers at present. NBL has been
carrying on business through its 192 branches all over the country
Sylhet Branch Information
 Branch Name: Sylhet

 Date of establishment: 28 February 1988
 Address: Sylhet Branch, Laldigirpar, Sylhet
 Phone: 01711922951
 Licensed Issued by Bangladesh Bank:
 Number of Employees: 12 (7 officers and 5 staff) till September 30.
3.7 Background Sylhet Branch:
The history of Sylhet branch is an integral part of the history of National Bank. As the
branch of the bank from the day of establishment Sylhet Branch plays a vital role in the
efficient management of the bank. From the day it is working successfully as another
branch for Sylhet Division.
“General Banking Activities of National Banking Limited” 10 | P a g e

3.8 Organizational Hierarchy of National Bank:
Managing Director
Deputy Managing Director
Senior Executive vice President
Executive vice President
Senior Vice President
Vice President
Senior Assistant vice president
Assistant vice president
Senior Principle Officer
Senior Officer
Officer
Assistant Officer
Junior Officer
Training Assistant

3.9 Management Hierarchy of Sylhet Branch:
MD Mushfiqur AVP & Manager
MD Sultan Ahmed P.O & Second Officer
MD Sarwar Jahan Executive Officer
Md Ibtesar Wasim First Executive Officer
MD Nur Jamal Junior Officer
Farjana Begum Trainee Assistant Cash
Bokul Chokroborty Trainee AST
3.10 Department of the Sylhet Branch:
 Account Opening Branch

 Cash Department
 Account Department
 Investment Department
 Foreign Exchange Department
 Clearing Department
 Local Remittance Department
3.11 Products & Service of NBL:
National Bank Limited offers different types of Corporate and Personal Banking
Services involving all segments of the society within the purview of the rules and
regulations as laid down by the central Bank and other Regulatory Authorities-
Deposit Products
 Saving deposit
 Current deposit
 Term deposit
 Foreign currency deposit
 Monthly income scheme

 Double benefit scheme
 Millionaire income Scheme
 Credit Product
Credit products
 Overdraft
 Lease financing
 House building
 Small medium enterprise
 Consumer credit scheme
 Trade finance Cards
 Credit card
 NBL power card

Chapter-04
General Banking Activities of National Bank Limited
4.1 General Banking Activities:
To make profit in business you need to sell product or service. A bank does not produce
any tangible product to sell but does offer a variety of financial services to customers.
General banking is the starting point of all the banking operations. It is the department
which provides day-to-day services to the customers. Every day it receives deposits from
the customers and meets theirs demand for cash by honoring cheque. It opens new
accounts, remit funds, issue bank draft & pay orders etc. Since bank is confined to
provide the service every day. General banking is known as Retail banking.
Figure- 4.1: General Banking Activities

4.2 Function of this General Banking Department:
General banking department has four functions such as front desk or account, cash
section, clearing section, account section in Southeast Bank. Those various sections do
various works by which general banking activities.
4.2.1 Account Opening Section:

When a person is willing to make saving on bank or others need to then they open an
account. To establish a banker and customer relationship account opening is first step.
Opening of an account binds the Banker and customer into contractual relationship. But
selection of customer for opening an account is very important because there are many
fraud people who deal with illegal thing through bank .So the Bank takes in its selection
of customers very carefully.
The Following Works Are Done By This Section:-
Accepting Deposits:
If a customer want to open an account, at first banker has to accept deposit. The
relationship between a banker and customer begins with the opening of an account by
the former in name of letter. Initially all accounts are opened with a deposit of money by
the customer and hence these accounts are called deposit account. Banker solicits
deposits from the number of public belonging to different lifestyle, engaged in
numerous economic activities and having different financial status. There are two
officers performing various functions in this department. The deposits those are two
accepted by SEBL may be classified into:
A) Demand deposit
B) Time deposits.
A) Demand Deposits:
The amount in accounts are payable on demand so it is called demand deposit account.
SEBL accepts demand deposits through the opening of-
 Current account
 Savings account

Current Account:
Both individual and business open this type of account. Frequently transaction are
(deposit as well withdrawal) allowed in this type of a account. A current a/c holder can
draw check on his account, any amount and any number of times in a day as the balance
in this account permits.
Criteria of current account followed by NBL:

 Generally opened by businessman, government and semi-government
organization; with proper introduction
 No interest is provided for deposited amount
 Overdraft is allowed in this account
 Minimum opening balance is TK 5000.
 A minimum balance of TK. 500/- has to be maintained
Savings Account:
Individuals for savings purposes open this type of account. Current interest rate of these
accounts is 06% per annum. Interest on SB account is calculated and accrued monthly
and Credited to the account half yearly. Interest calculation is made for each month
based on the lowest balance at credit of an account in that month. A depositor can
withdraw from his SB account not more than twice a week up to an amount not
exceeding 25% of the balance in the account. If anyone withdraws money more than
twice he/she will not get the interest for that month.
Criteria of savings account followed by NBL:

 An appropriate introduction is required for opening the A/C;
 Frequent withdrawal is not encouraged;
 A depositor may withdraw money from his/her account twice in a week;
 Minimum amount of TK.5000 is required as initial deposit;
 Depositor may withdraw his/her deposited money up to 25% of the Balance in

his/her account without notice. The bank may realize service charge in its
discretion.

 Depositor will get interest on the amount deposited in his/her account.
B) TIME DEPOSITS:
A deposit which is payable at a fixed date or after a period of notice is a time deposit. In
NBL Laldighir Par Branch, Sylhet accepts time deposits through Fixed Deposit Receipt
(FDR), Short Term Deposit (STD), and Schemes etc. While accepting these deposits, a
contract is done between the bank and the customer. When the banker opens an account
in the name of a customer, there raises a contract between the two. This contract will be
a valid one only when both the parties are competent to enter into contracts. An account
opening initiates the fundamental relationship and since the banker has to deal with
different kinds of persons with different manner.
After accepting deposit banker in National Bank Limited at Laldighir Par Branch, Sylhet,
person or organization has to fill up account opening form. Account opening form
consist of-
 Signature card
 Personal information sheet
 KYC
 Term and Conditions page
But these could vary depending on type of account. Clients have to provide the following
information:-
 Name of applicant(s),
 Present address,
 Permanent address,
 Passport number(if any),
 Tax Identification Number (if any)
 Date of birth,
 Nationality,
 Occupation,

 Nominee’s name and signature (s),
 Special introducer ,
 Initial deposit
 Specimen signature of the applicant(s),
 Introducer’s information etc.
 Source of Fund
If the transaction profile does not match with KYC, bank should report to Bangladesh Bank. Then
signature of that person or organization who are opening account is needed attested by introducer
signature of that person or it and specimen signature card. The individual who is going to be
customer need properly introduced by following:
 An existing customer,
 Officials of the bank who are not the rank of Assistant officer,
 A respectable person who is well known to the Manager or authorized officer.
The authorized officers analyze the introduction and examine the documents that have
submitted such copy of National Id/copy of passport/ copy of driving license of that
person who open account, copy of nominee(s) National ID, photograph of that person
and photograph of nominee(s).then concern authority will allocate a number for a new
account. Then customer deposits the “initial deposit” by filling up deposit slips. Initials
deposit to open a current account in NBL is TK.10000 or saving account is tk.500.after
depositing the cash one cheque book and pay-in-slip book is issued. The account is
considered to be opened in NBL at Laldighir Par Branch, Sylhet maintains account in
computer through Bank Ultimus Software. After depositing the initial deposit, Laldighir
Par Branch, Sylhet records it in the computer by giving new account number. Then it
issues a cheque book requisition slip by the customer. That distributes all relevant paper
to relevant department.
Fixed Deposit Receipt (FDR):
Fixed Deposit Receipt offers the customers the opportunity to invest a fixed amount for
a fixed period at a fixed rate of interest. The customers have the option to re – invest
their funds both principal amount and interest amount on maturity or principal amount
and the interest amount being paid into their SB or CD accounts. Money can grow with
attractive interest rate with flexible tenure.

1. Automatic renewal facility at maturity.
2. Loan facility against FDR to meet urgent financial needs.
3. The customer may avail loan facilities against FDR as security.

4. Premature closure facility at savings rate.
Activities &Papers Necessary for Opening an Account
(A)Joint Account:
If the account is a joint account, then the joint account holder should submit a
declaration and operational instructions of the account along with their signature.
(B)Partnership firm:
The following documents have to be submitted for preparing an account of a
partnership firm:
The following documents have to be submitted for preparing an account of a

partnership firm:
a. Partnership deed.
b. If the partnership firm is a registered one, then one copy of registration forms.
c. If not, then a copy of certificate from the notary public.
(C) Limited Company:

For the opening of an account of a limited company, following documents have to be
submitted:
 A copy of resolution of the company that the company decided to open an

account in the Southeast Bank.
 Certified true copy of the Memorandum & Articles of Association of the
Company.
 Certificate of Incorporation of the company for inspection and return along with
a duly certified Photocopy for Bank’s records.
 Certificate from the Registrar of Joint Stock Companies that the company is
entitled to commence business (in case of Public Ltd. Co. For inspection and
return) along with a duly certified Photocopy for Bank’s records.
 Latest copy of balance sheet.
 Extract of Resolution of the Board/General Meeting of the company for opening
the account and authorization for its operation duly certified by the
Chairman/Managing Director of the company. List of Directors with address (a
latest certified copy of Form-XII).
(D) Club/Society:
Following documents have to be obtained in case of the account of the club or
society:
 Up to date list of office bearers.

 Certified copy of Resolution for opening and operation of account.
 Certified copy of Bye-Law and Regulations/Constitution.
 Copy of Government Approval (if registered).
(E) Co-operative Society:

Following documents have to be obtained in case of the account of Co-operative
Society:
 Copy of Bye-Law duly certified by the Co-operative Officer.

 Up to date list of office bearers.
 Resolution of the Executive Committee as regard of the account.
 Certified copy of Certificate of Registration issued by the registrar, Co-operative
societies.
(F)Trustee Board:
Following documents have to be obtained in case of the account of trustee board:

i) Prior approval of the Head Office of NBL.
ii) Certified copy of Deed of Trust, up to date list of members of the Trustee Board and
certified copy of the Resolution of Trustee Board to open and operate the account.
(F) Minor’s Account:
Following documents have to be obtained in case of the account of minor:
i) Putting the word “MINOR” after the title of the account.

ii) Recording of the special instruction of operation of the account.
The AOF is to be filled in and signed by either the parents or the legal guardian
appointed by the court of law and not by the minor.
 Short Term Deposit (STD) Account:

In Short Term Deposit account, the deposit should be kept for at least seven days to get
interest. The interest offered for STD is less than that of savings deposit. In NBL, SMR
various big companies, organizations, Government Departments keep money in STD
accounts. Frequent withdrawal is discouraged and requires prior notice. STD Account

opening procedure is similar to that of the saving account Interest rate for STD
account----------6.00% per annum
In NBL, SMR usually customers give an instruction to the Bank that their current
account will be debited whenever its deposited amount crosses a certain limit and this
amount will be transferred to the STD account. National Bank, Laldighir Par Branch,
Sylhet has some other Special Schemes which is given below:-
A. Double Benefit Scheme (DBS):

Amount to be deposited: TK. 10,000 or Multiple.
Duration: 7 years (double)
Terms and conditions:
 A Person of 18 years of age and above having a sound mind can open the account
 A person can open more than one DBS account at any branch of the Bank of the
Bank and in such case separate form should be filled.
 A passport size photograph of each account holder is required to open the

account
 DBS account can be opened at any working day of the month
 DBS account can be opened in joint names or in the name of institution
 DBS account can be opened in the name of a minor. In that case, Banks existing
account opening formalities for opening accounts for minor will be followed.
B. Monthly Savings Scheme (MSS):
Duration: 2 years, 3 (three) Years & 5 (Five) Years Amount of Monthly Installment:
TK.500 or Multiple amount up to TK.25, 000 (Twenty five Thousand).
 A Person can open more than one MMSS account at any branch of the Bank and
in such case separate form should be filled
 A passport size Photograph is required to open the account

 MMSS account can be opened at any working day of the month.
 Account opened within first 10th of any month will be treated as account of that
particular month. If the account is opened after 10th of any month in that case
1st installment will be due and realized from the next month.
 MMSS account cannot be opened in the name of any minor, in joint names, or I n
the name of institution.
 An account can be transferred from one Branch to another Branch of the Bank by
a written application of the account holder. In such case a fee of TK. 500 is
payable as banks service charge
 Installments can be deposited in advance.
C. Monthly Income Scheme (MIS)
Duration of the Account: 3 (three) Years & 5 (five) years Amount to be Deposited: TK.10,
000 or its multiple (Deposited amount will be returned on maturity).
 A person/institution can open more than one MMIS account at any branch of the
Bank and in such case separate form should be filled.
 The applicant must open /have a CD Savings Deposit account within the branch
in which monthly income will be credited automatically.
 MMIS account cannot be opened in the name of any minor but it can be opened in
joint names, or in name of any institution
 An account can be transferred from one Branch to another Branch of the Bank by
a written application of the account holder. In such case a fee of TK. 500 is
payable as banks service charge

D. Pension Savings Scheme (PSS):
Duration: 4, 6 and 8 Years Terms Amount of Monthly Installment: 500 or multiple up to

TK.25, 000 (i.e. Tk.500 or 1000or 1500) TERMS AND CONDITIONS:
 A person can open more than one MPSS account for different amount at any
branch of the Bank and in such case separate form should be filled in.
 A passport size photograph of the account holder and each nominee (attested by
the account holder) are required to open the account
 The account can be opened at any working day of the month.
 Account opened within 10th of any month will be treated as account opened on
the particular month. If the accounts opened after 10th of any month in that case
1st installment will be due from the following month and will be realized in the
following month.
 MPSS account can be opened in the name of minor .In that case minor’s legal
guardian can operate the account
 Account cannot be opened in joint names, or in the name of any institution.
Issuing Cheque Book to the Customers:
When a customer’s account is opened, a fresh cheque is issued to the account holder
only after against requisition on the prescribed requisition slip attached with the cheque
book issued earlier, after proper verification of the signature of the account holder
personally or to duly authorized representative against proper acknowledgement. The
following procedure is occurred in issuing cheque book:
A customer who opened a new account initially deposit minimum required money in the
account. Then account opening form for is sent for issuance of a cheque book.
Respective officer first draw a cheque book. At present one officer. Officer then sealed it
with branch name .in-charge officer enters the number of cheque book in cheque issue
register. Officer also enters the customer’s name and account number in same register.
Account number is then writing down on face of the cheque book and on every leaf of

book including requisition. Customer who opens new account initially deposits
minimum required money in the name of customer is write down on face of cheque and
on requisition slip. The word “Issued on” along with the date of issuance is written down
on requisition slip. . Then number of cheque book and date of issuance is also written on
application form. Next, customer is asked to sign in cheque book register. Then
respective officer signed on face of requisition slip. Put this initially in the register and
hand over the cheques book to customer.
Issue of Duplicate cheques book:
Duplicate cheques book instead of lost one should be issued only when an A/C holder
personally approaches the Bank with an application Letter of Indemnity in the
prescribed Performa agreeing to indemnify the Bank for the lost cheque book. Fresh
check Book in lieu of lost one should be issued after verification of the signature of the
Account holder from the Specimen signature card and on realization of required Excise
duty only with prior approval of manager of the branch. cheques series number of the
new cheques book should be recorded in ledger card and signature card as usual. Series
number of lost cheques book should be recorded in the stop payment register and
caution should be exercised to guard against fraudulent payment.
Issue of New cheques book (FOR OLD ACCOUNT):
All the procedure for issuing a new cheques book for old account is same as the
procedure of new account. Only difference is that customer have to submit the
requisition slip of the old cheques book with date, signature and his/her address.
Computer posting is then given to the requisition slip to know the position of account
and to know how many leaf/leaves still not used. The number of new cheques book is
entered on the back of the old requisition slip and is signed by the officer.
Procedure of issuance of a new cheques book:
If the cheques are handed over to any other person then the account holder the bank
addressing the account holder with details of the cheques book issues an
acknowledgement slip. This acknowledgement slip must be signed by the account
holder and returned to the bank. Otherwise the bank will not honour any cheques from

this cheques book. At the end of the day all the requisition slips and application forms
are sent to the computer section to give entry to these new cheques.
Dishonor of Cheque:
If the cheque is dishonored, NBL sends a memorandum (cheque return memo) to the
customer stating the reason in the following way:
 Refer to drawer.
 Not arranged for.
 Effects not cleared May be present again.
 Exceeds arrangements.
 Full cover not received.
 Payment stopped by drawer.
 Drawer‟s signature differs/ required.
 Alterations in date/figures/words require drawer‟s full signature.
 Cheque is posts dated/out of date/mutilated.
 Amount in words and figures differs.
 Crossed cheque must be present through a bank.
 Clearing stamps required/requires cancellation.
 Addition to the discharge of Bank should be authenticating.

 Cheque crossed “Account Payee Only”
Transfer of an account:
 The customer submits an application mentioning the name of the branch to
which he wants the account to be transferred.
 His signature cards, advice of new account and all relevant documents are sent to
that branch through registered post.
 The balance standing at credit in customer’s account is sent to the other branch
through Inter Branch Credit Advice (IBCA).

 No exchange should be charged on such transfer.
 Attention is also given in this connection
Closing the account:

Upon the request of a customer, National Bank Limited (NBL) closes an account of that
customer. After receiving an application from the customer to close an Account, the
following procedure is followed by banker of NBL. Then banker of front desk of NBL ask
customer to draw the final cheque for the amount standing to the credit of his account
less the amount of closing and other incidental charges and surrender the unused
cheque leaves. The account is debited for amount closing charge (230 taka) etc. An
authorized officer of National bank Limited destroy unused cheque leave. In case of the
joint account, the application for closing the account should be signed by all join
holders. A banker can also close the account of his customer or stop the operation of the
account under following considerable circumstances:
 Death of customer. Customer’s insanity and insolvency.
 Order of the court(Garnishee order)
 Specific charge for fraud forgery.
 Stop payment of cheque.
 A banker can stop payment of cheque of his customer under following considerable
circumstances
 Firstly the account holder will apply to stop the payment of his cheque
 There is a register for this purpose. It is kept by the authorized officer.
 The officer will see the condition of account and verify everything
 In the ledger book, the officer will marked with red ink and the cheque will not be
paid.
 Collecting Bank’s discharge irregular/required.
 If the cheque is dishonored due to insufficiency of funds SEBL inform the a/c holder
immediately.
4.2.2 Cash Section:

Cash section is very important for bank because here the cash transaction is made. Cash
sections demonstrate liquidity strength of a bank. There various systems are maintained

by a cash officer in National Bank, Laldighir Par Branch. There are four employees in
cash section National Bank Limited at Laldighir Par Branch. Those various systems:-
 Vault:
The cash department is the riskiest department of any bank. This is the section tight
security is required to avoid any accident. There is limit to amount of cash that each
counter carries. Carrying of excess cash is avoided for safety reason. If there is any
surplus in cash then the excess amount is sent to the Bangladesh Bank. Or if there is any
shortage of cash in the cash section then the shortage amount is borrowed from
Bangladesh Bank or Head office of NBL or other bank.
 Cash Receipt:
When client deposited in the bank, the bank officer follow the following common
precaution.
 Check and count the received cash

 Make sure that the amount in word and numbers in the deposit slip are same.
 Check account title and account number
 Both deposit slip is in order
 Depositor’s signature is in slip
 Write the domination of the currency at the back of the pay in slip or the credit
voucher in the receiving cash officer book
 At least send the pay in slip.
 Deposit slip must be signed by respective officer
 Carbon copy of the deposit slip must handover to the client with proper seal and
signature
 Cash Payment:
Cheques, demand drafts, pay order, pay slip and debit cash vouchers etc are received
from various departments for payment of cash to the customers or payee in Southeast
Bank Limited. Period payment of cash it is the officer’s duty to make sure that the

cheque or the instrument has been genuinely passed. The following common precaution
is thoroughly practiced before honoring a cheque
 Branch name in the cheque
 The date in the cheque are asked to present after the date are given
 Taka in word and figure of cheque is same
 Balance in the account is available
 The specimen card signature and signature should match
 Signature of recipient is obtained on the reverse of cheque.
In case, where a prior arrangement has been made with the bank, a client may
overdraw.
Books maintained by cash department: Book at the National Bank means register.
National Bank Limited maintained some register .Those registers are vault register, cash
receives register, cash payment register, cash position register. In vault register maintain
amount of cash available at Laldighir Par Branch in NBL .Then keeps record of all
incoming cash in cash receive register. Whether in cash Payment registers keep record
of all out going cash. Then finally keeps record of balance that is available notes and
coins in cash position register.
Other Registers:
 Money Remittance Register
 Prize Bond Register
 Stamp in hand Register
Automatic Machine in cash section: Cash section of National bank has two automatic
machines. one is money counting machine another one is money detector machine .with
the help of money counting machine officer can easily count the money and find out the
fake money by money detector machine .
4.2.3 Clearing Section:

This section receives all kinds of cheque in favor of the client for clearing on the part of
their banking services. After receiving cheque it is necessary to endorse it and cross it
specially. There are four types of cheque for clearing:
1) Inward clearing cheque.
2) Outward clearing cheque.
3) Inward bills for collection.
4) Outward bills for collection.
Inward clearing cheque:

It refers the instruments drawn on National bank received by other banks in the
clearing house from the representative of other bank.
Outward bills for collection:
When our branch sends Cheques to other branch of National bank is called OBC.
Accounting treatment of this process:
National general (Sender’s Branch)
Dr. Depositor’s A/C Cr.
Inward bills for collection (lBC):

There are two types of clearing; firstly cheque collects from the other branch of National
bank These Cheques are settled by sending to the debiting depositors account and
crediting sender’s branch account. Secondly cheque collects from another bank outside
the clearing house. These cheque are settled debiting depositors account and sending
DD or TT in favor of senders bank.
Outward Clearing Cheque (OCC):
Cheque drawn of another branch of National bank is called Outward Clearing Cheque.
These types of cheque are directly sent to the respective branch and request them to
send IBCA.
4.2.4 Accounts Section:

Account department is called the nerve center of the bank. In banking business,
transaction is done every day and these transactions are to be recorded properly and

systematically as the banks deal with the depositor’s money. Any deviation in proper
recording may hamper public confidence and the bank has to suffer a lot otherwise.
Improper recording of transaction will lead to mismatch in the debit and the credit side.
to avoid the mishaps bank provide separate department whose function is to check
mistakes in passing vouchers or wrong entries or fraud or forgery. This department is
called account department. This department of National bank limited has to prepare
some internal statement as well some statutory statements which to be submitted to
Bangladesh Bank. Account department of National bank limited prepare this statement
and has to submit some statement to head office which is consolidated by the head
office.
DAILY TASK of Laldighir Par Branch in NBL:
 The routine daily tasks of the account department are as follows:
 Record the transaction in the cashbook
 Recording the transaction in general and subsidiary ledger
 Preparing the daily position of branch comparing of deposit and cash
 Preparing the daily statement of affairs showing all assets and liabilities of SMR
Branch in NBL as general and subsidiary ledger respectively
 Making payment of all expense of the Branch
 Recording enter branch fund transfer and provide accounting treatment in this
regard
 Checking whether all vouchers are correctly passed to ensure the conformity
with the activity report. If making it correct by rectified by concern officer
 Recording of the vouchers in voucher register
 Packing of correct vouchers according to the debit voucher and credit voucher
Periodic task:
 Preparing the monthly salary statement for the employees

 Policing the basic data of the branch
 Preparing weekly position for the branch which sent to the head office to
maintain Cash Reverse Requirement
 Preparing monthly position for the branch which sent to the head office to
maintain Statutory Liquidity Requirement
 Preparing weekly position for the branch comparing of back up of sector wise
deposit, credit etc
 Preparing weekly position for the branch comparing of denomination win se
statement of cash till
 Preparing the budget for the branch by fixing the target regarding profit and
deposit
 Preparing an extract which is summary of all the transaction of head office
account with the with branch to reconcile all transaction held all account of all
the branches
Chapter 05
Management Performance

5. 1 Introduction
A bank is a financial institution which accepts deposits, pays interest on pre-defined
rates, clears checks, makes loans, and often acts as an intermediary in financial
transactions. It also provides other financial services to its customers.
Bank management governs various concerns associated with bank in order to
maximize profits. The concerns broadly include liquidity management, asset
management, liability management and capital management.
Management means the administration and the governing body that is concerning the
whole organization. All the decision and strategies are been proposed and evaluated the
management of the organization. At National bank, the management is pretty strong and
there is lot centralization in the whole network of the bank. The management at
National bank has been divided into 3 major parts i.e. Board of Directors, the Top
management, and the group of middle managers, supervisors and the employees.
5.1.1 The Board of Directors:

The upper most part of the management is the Board of Directors or the Executives. The
Board of Directors is responsible for the first phase of the management process, i.e.
planning. So, all the decisions and the strategies are being proposed and implemented
under the instructions and the supervision of the board of directors or the executives.
Also the policies and the overall objectives of the Bank are being proposed at this level
of the organization.
5.1.2 The Top Management:

The top management involves the branch managers and the chief managers of the bank
including the operations managers as well. The major responsibilities include the
strategy formulating for the bank and supervising the whole staff at the branch. They
define and interpret the objectives and vision and then formulate policies for their
completion.
5.1.3 The middle management, supervisors and the employees:

Departmental heads constitute this level of management at National Bank Ltd. They are
directly responsible for planning and controlling the activities of officers. Finally, the
employee’s activities are monitored and controlled according to the desired objectives.
5.2 Bank Management System

Bank Management System Accepting deposits, clearing checks, paying interest on pre-
defined rates and making loans; a bank can be defined by such activities. Besides being
an intermediary in financial transactions, a bank can provide other financial services to
its customers. All these tasks and services are coordinated by a system called Banking
Management System.
Yes, banking management system governs a variety of concerns associated with a bank’s
efforts to render services and maximize profits.
5.3 The Origin of Banking Management System
The need for a system, which could ensure quality services to customers, had always
been there. The need for such system becomes really indispensable when many banking
activities are monitored by the government. Banks that deal with banking activities on a
larger scale are the ones usually have to comply with the rules set by the government.
And, this requires a bank management system. The system has proved effective in
coordinating among the customers, the government and the banks.
It gives us a system in which the government is allowed to play an important role with
its control over the banking system. And, the bank can also offer quality services to the
customers.
5.4 Evolution of Banking Management System

Modern banking system caters to a wide range of financial services. Banking
management system can be traced back to the Roman Empire where banking
management system was practiced. But, the system wasn’t systematic. And, it didn’t
have a framework as modern banking system does.
So, banking management system evolved gradually in each and every sector of the
banking sector.

5.4.1 The Major Changes a Banking Management System of Today Faced:
Some of the major changes that occurred regarding modern banking system are as
follows:
 Money replaced barter system, which produced transaction uniform

 To increase public trust, uniform laws were established
 Centralized banks were setup to manage other banks
 Book keeping transformed from papers to digital with the advent of computers
 ATM booths were established for easier withdrawal of money
 Internet banking system emerged with the introduction of Internet
5.5 Market Risk Management:

Market risk may be defined as the possibility of loss to a bank caused by changes in the
market variables such as interest rate, foreign exchange rates and market value of
equities. Market risks are broken down into various risk factors namely, foreign
exchange risk, interest rate risk and equity risk. Treasury division manages the market
risk and the asset liability committee (ALCO) monitors the activities of treasury division
in managing the risk.
Market risk occurs due to changes:
 In the market level of interest rates,
 prices of securities,
 Foreign exchange and equities,
 The volatilities of those changes.
Financial institutions may be exposed to Market Risk in variety of ways. Market risk
exposure may be explicit in portfolios of securities equities and instruments that are
actively traded. Conversely it may be implicit such as interest rate risk due to mismatch
of loans and deposits. Besides, market risk may also arise from activities categorized as
off-balance sheet item. Therefore market risk is potential for loss resulting from adverse
movement in market risk factors such as interest rates, forex rates, and equity and
commodity prices.
5.6 Empirical Analysis of Fund Management System:

To analyze the fund management I have analyzed of a bank’s Net Interest Income,
Liquidity Ratio (loan-deposit ratio), Return on Loans (ROL) and tried to compare with
bank’s profitability to find that whether there have any relations or not.
5.7 Problems in Loan Management:

Like all other banks, NBL provides loans to different parties for different purpose. The
recovery of all these loans is not certain. The loan which recovery is questionable is the
main problem in loan management. But it is possible for the bankers to prevent their
loan program from bad ones by detecting the risk elements with them and taking
measures in time. For this purpose, first of all, the authorized officer in loan section
checks the loan application properly in order to choose the right person for providing
the loan. He considers two factors to determine whether the loan is good or bad loan.
5.8 Fund Management and its Impact on Profitability:

It is already mentioned that effective fund management depends on less cost and less
volatile fund. It also depends on the effective utilization of the collected funds. From the
analysis, it is already clear that current deposit is the least costly source of deposited
funds whereas fixed deposit is the most costly source of deposited funds. But current
deposit is the most volatile sources in nature and fixed deposit is the stable nature. Term
deposit is consists of savings and fixed deposit. So, for getting an appropriate source of
fund structure, bank management must make a balance between current and term
deposit.
It can also use money market borrowing because it is less costly and flexible compared
to deposit. A bank can also rely on various off-balance sheet items for funding to its
needs.
Fund management also depends on the effective use of the collected funds. Improper
use makes the collected funds burden for the bank. In this part, various ratios are
analyzed both in the context of interest cost of the funds and their effective utilization.
5.9 Principles of Risk Management of NBL:

The primary objective of risk management is the protection of a bank’s financial
strength. Risk management is based on the following principles:

 Protecting the bank’s financial strength: NBL controls risks in order to limit the
impact of potential adverse events, both on its capital and on its financial results.
The risk appetite must be proportional to the available capital.
 Protecting the NBL’s reputation: reputation is essential for the proper
performance of a banker’s profession and needs to be diligently preserved.
 Risk transparency: for a good insight into NBL’s positions, it is vital to identify all
risks. Risks must always be considered as accurately as possible in order to be
able to make sound commercial decision
 Management responsibility: NBL’s business entities are individually responsible
for their results as well as for their risks associated with their operations. A
balance must be found between risk and return, while of course duly observing
the relevant risk limits.
 Independent risk control: this is the structured process of ensure integrity, the
risk control departments operate independently of the commercial activities. In
the normal course of business NBL is exposed to various risks, in relation to the
asset and liability portfolio of the bank.
5.10 Training and Development

Training and development consists of three materials, they are:
 Orientation
 Training
 Development
Chapter 06

Task Completed During Internship Program & Knowledge
Gained During BBA Program to Accomplish Each Task
6.1 Definition of Internship:

Internship is a process to achieve practical knowledge about some theoretical lesson. Its
most important aspect is to acquire knowledge about the real position. As a practical
subject, Management needs some practical knowledge. Management of Business studies
includes an internship programs for its Bachelor of Business Administration (BBA) programs.
According to Poling Efro (1977).
“Social Research is such a scientific effort which tries to discover new information
through some rational and organized system, which tries to examine the reliability of
former information, and which tries to make to new theories, systems and conceptions to
understand and Explain a human attitude”.
Practical work is achieved to fulfill our knowledge. In practical work, we can realize
some problems and possible determinants of their solution.
6.2 Importance of Internship:
Goods and services are produced for the purpose of using in daily life. Similarly,
Theoretical knowledge is acquired for the purpose of applying in the practical life. The
propensity of application of theoretical knowledge in practical life successfully
internship program is absolutely necessary because theoretical knowledge will be
fruitful if it can be applied in the practical life. When we can implement the theoretical
knowledge practically, we can say the knowledge is successful; otherwise the achieved
knowledge is valueless. Internship program is the way of implementing the theoretical
knowledge practically. However, the importance of internship may be described in the
following ways:
 As internship program is the practical implementation of the theoretical

knowledge, it helps to increase the quality and effectiveness of the trainer.
 We can only know the problems of an organization in directly through theoretical
knowledge, but we can know the nature of the problems, problems of the various
departments, methods of solving the problems through the practical training. So
it is very important to identify the problems and eradicate the problems.

 The trend of all activities is an organization becomes growing through practical
training.
 To Innovate new technique of management.
 To realize the present condition of the institution.
 To make policy for development of the organization.
 It mentally prepares for their professions.
 Internship program acts as a bridge between theoretical knowledge and
managerial practice. Internship acts as a guideline during the service period.
 By internship program students can understand limitations, shortages
and practicability of their knowledge and thereby can take necessary action
for removing these limitation and shortages.
6.3 Internship experience:
This report has been done as per the requirement for successful completion of the
Internship program. Exposure to the business world and acquiring practical work
experience was the primary objective of this report. I was attached with National Bank
Ltd at its Laldighir Par Branch for my internship. Through internship I got the basic idea
about the corporate culture and practices. It was a great experience. 01 May 2017 to 31
July 2017 these three month journey of my internship with National Bank Limited was
very delightful. I enjoyed a lot. All the stuffs of the bank are very friendly and helpful. I
was very lucky to get chance to experience in different departments within these three
months. Those are described below:
6.3.1 Front Desk:
The first department I worked was front desk. I was there from 1st May to 24th May &
May in charge was Dilruba Akter (Assistant Officer) is also there to help me to
understand my job. I found Front Desk a little difficult. My job was to attain and help the
clients directly. I had to help clients by providing information, helping to fill up Account
opening, DPS opening, MSS opening, DBDS opening, SBDS opening, FDR opening, MBS
opening, SSS opening forms etc.
6.3.2 Clearing
The 2nd department I worked was clearing. May 25th to June 20 I was also appointed in

clearing department. My in charge was Salman Ahmed (Assistant Officer), and Raqibul
Hassan (Officer) in clearing department cheque from other banks transaction happens.
My job was to entry those transactions in a register and at the end of the day sum up the
amount and check with the automated amount from computer. The amount must be
same.
6.3.3 Cash Department:

I was in cash department from 21st June to 2nd July. My in charge was Salman Mahmud
(Officer). There were also some other stuff working in cash are Polash Kanti Paul
(Assistant Officer), and Salman Ahmed (Cash In Charge).My duty in cash was to entry
cheque and deposits slips amount and number in registers and give the serial number to
the cheque and deposit slip according the register entry number. There were two
register one is to entry the cheque number and amount. Another register is for entering
deposit slips number. Cheques are entered in debit register because with cheque bank
gives money to customer which is debit and deposit slips are entered in credit register
because with using deposit slip customer deposit money to bank which is earning for
bank and that is why it is credited. At the end of the day I had to sum up register
individually and check them with automated amount get through the computer. The
amount must be some other wise it will be revised thoroughly and correct the mistake.
Another job I did there is sorting the cheque according the prefix of the account number.
I had to also sort out the Demand Payable Slip (DPS) according their type. There are
three types of DPS; 3yrs, 5yrs and 8 yrs. 1 to 10 of every month are considered as DPS
hour. Everyone becomes so busy. I got two days of DPS hour and understand what
actually happens. Those days I had to enter lots of cheques, Deposit slips and sort a huge
amount of DPS.I also entry the IPO Share items. I work this in PC.
6.3.4 Accounts Department:
Accounts Department is under General banking. 3rd July to 20th July, I worked in
accounts. Within that period of time my in charge were changed two times because of
their transfer. So I get the chance to work with two in charge. In accounts first I got Zoha
Afsana (Senior Officer), she was also my onsite supervisor. Dilruba Akter (Assistant
Officer) was my in charge. My main job in accounts is sorting the voucher. After voucher
sorting me had to attach them with related supplementary. Voucher is actually proved of
the transaction. There are various types of voucher and they are categorized by different
number. Which I had to separate and sort group wise. Supplementary is the automated
list of all transactions. Each of the transaction has related voucher. My job was to attach
them according the number and check the amount of transaction. In voucher and
supplementary the amount will be same. Otherwise there must be some problem which
will be identified and revised. After attaching next job was balancing. Balancing means
doing sum and ensuring that debit and credit is equal. Next step is to make a cover page
which is a brown color hard paper. Then prepare it for binding in an organized format. It
is prepared for binding and I did another job was entry the amount date wise in a
register.
6.3.5 Foreign Remittance:

The 5th department I worked was Foreign Remittance. July 23rd to July 31st I was also
appointed in Remittance department. My in charge was Shaila Monower ( Senior
Officer), and Raqibul Hassan (Officer) in Remittance department Foreign Remittance
from other Exchange Service transaction happens. My job was to entry those
transactions in a register and at the end of the day sum up the Pin Number and check
with the automated amount from computer. The amount must be various.
6.4 Knowledge Gained During BBA Program:

As a student of business department; I learned many things from my BBA program;
gained a verity of knowledge through the class lectures; text book; assignment;
presentation; viva; exams etc. while conducting my internship in National Bank Limited
some of this knowledge was very essential for practical professional life.
Principles of Management:
In this course I learned about different management principles (e.g. planning;

organizing; leading; controlling). Having a firm grasp of the principles helped me to
analyze the issues managers face maintaining the chain of command; evaluate
manager’s responses and determine alternative courses of action.
Banking and Insurance:

From the course “Banking and Insurance”; I learned about various types of account;
such as savings deposit account; fixed deposit account; current deposit account etc.
when I joined in internship and worked in Account Opening section; I applied my
academic knowledge acquired from BBA program. I also knew about the loan and
advance from the course “Banking and Insurance.”
Principle of Economics:
The theory of supply and demand is an organizing principle for explaining how prices
coordinate the amounts produced and consumed. The law of demand states that in
general price and quantity demanded in a given market is inversely related. That is the
higher the price of a product the less of it people would be prepared to buy of it (other
things unchanged). As the prices of a commodity falls; consumers move toward it from
relatively more expensive goods (the substitute effect).
Organizational Behavior:
This course helped me on developing an understanding of practical implications of

various theories of human behavior at work. Specific things I learned include
leadership; motivation; teamwork; different personality issues etc. This course helped
me in identifying the various personality traits through observation and dealing in a
proper and appropriate manner with them work as a team member; self development
etc.
Marketing:
In BBA program; I have completed two courses named “Principles of Marketing” &
“Marketing Management”. These two courses teach me how to behave with
customer/client that I performed in my internship. I provided necessary information to
the customer/client according to their query via phone.
Principles of Finance:
Principles of Finance are most important subject for BBA student. I learned from this
subject annuity, debt ratio, find out the ratios etc.

Business Communication:
Business Communication is a term that can be defined as the contact between the
people within the organization for the intention of carrying out the business activities. It
is used to promote a product, service or organization as well as pass on information
within a business or work as an official statement from a company. Business
communication is nothing but the communication between the people within the
organization for carrying out the business activities. From this course, I have learned the
various types of applications, how to prepare different types of reports, memos, letters,
agenda, etc. Therefore, this course helped me to communicate with different type of
people in the organizational and helped in writing application for internship.
Business Research:
This course helped me much in preparing this report. I learned many factors of
preparing a report from this course like selecting the appropriate courses for data
collection, for the purpose, collecting primary and secondary data, taking interviews, the
structure of different kinds of report etc. As we conducted a practical research work in
this course, so I got huge knowledge about writing a report. Therefore, this course has
been too helpful for me to writing a report.
Principles of Accounting:
I completed the course named Principles of Accounting, which is my major subject. In

accounting course, I broadly understood the accounting system and procedure of any
organization. When I joining in a company, these course help me a lot. From this course I
have understand the basic terms of accounting such as debit, credit, journal, ledger, trail
balance, double entry system, financial statements, valuation and allocation etc, I found
various types of statement which was basically I learned from my academic course.
Other Courses:

I also gained knowledge from the course Introduction to Business, English Language 1 &
2, which is very helpful to learned English. Business Math 1 & 2 from the subject that we
have to study well. In every situation, we need math. This subject is necessary for all.
Chapter 07

Findings, Recommendations & Conclusion
7.1. Findings:
 NBL committed to their prospective customer to honor its cheque within 30
seconds after submission but unfortunately most of the time they are unable.
 NBL provides high quality financial services to strengthen the well-being and
success of individual industries & business communities.
 Lack of motivation in mid and lower level officers.
 NBL has not yet setup proper networking system, which is very important to
compete with the others in this technical world.
 The software those are used by the Bank is not compatible to the technical world.
The others competitive Banks are attracting the people with new technologies
for the new generation.
 Modern technology is hardly used to maintain documentation, yet they are using
register-based document.
 Lack of promotional initiatives to expand the Foreign Exchange business.
 Strictly implement Credit Risk Grading process
 In a few case it has been observed that the right person is placed in the right
position.
 The fund management system is very effective. For keeping this system effective,
necessary changes in credit policy, loan and advance policy, and provision for
provision are made continuously.
7.2. Recommendations:

 The bank should take the initiative to develop an effective research and
development center to get innovative ideas to capture the competitive market.
 Management should set proper planning for its operations of each and every
work for the whole bank as well as all branches of NBL.
 Accounting system of the Bank should be software base.
 The number of customer is increasing. To keep the commitment NBL must
increase its manpower. So the customer gets their result without wasting time.
 NBL should take necessary action to motivate its officers to encourage them to
work hard to make them believe that they are also a part of the team and the
bank does think about them.
 Stuck up advances should be reduced through more recovery at lower rate of
interest.
 NBL should take necessary step to increase their network facilities.
 Automated Teller Machine (ATM) card facilities are not easy of NBL. So they are
losing their many potential customers. So I think NBL should take necessary
step to easy their ATM card facilities for their customers. .
 Top management must ensure the proper implication of IT in all branches.
 In order to provide service, full-scale online system should be implemented.
Faster.
 Management should place right person in the right place
 The bank should go for advertising about their services and facility for their
client.
7.3 Conclusion:

The research paper is all about the General Banking and new products and services of
National bank ltd. National Bank is the first private bank of Bangladesh. The existing
products were successful to reach the consumer’s mind and as a result the number of
NBL has increased day by day. The old customers were satisfied with the existing
Products but day by day the numbers of consumers are increasing and with that the new
generation is getting connected with NBL.
In the changing concept of banking, financing in some areas, especially in advances to

agriculture, small industries, small borrowers and export oriented industries are
assuming great importance. Investment is the most important asset as well as the
primary source of earning for the bank. On the other hand this is also the major source
of risk for the bank. So the bank should always try to make an appropriate balance
between its return and risk involved with the investment portfolio. Close supervision
and effective follow up of investment activities might reduce the risk to a great extent.
An unsupervised investment might be stuck up. Consequently not only the depositors
but also the general share holders will be deprived of getting back their money from the
bank.
So as a private bank NBL is trying it’s best to extend their service to the public. NBL,
Laldighir Par Branch provides all kinds of commercial banking services to its customers.
Foreign Exchange department is doing well in rending all the services related to the
international trade and remittance. Though the advance of Laldighir Par Branch is high,
the Credit department will be in a good position if the Branch able to recover that.
General banking is engaged in cash receipt, payment, cheque clearing, opening accounts,
deposit scheme, and local remittance etc. So if the NBL wants to continue a profitable
business and position itself as one of the top bank in the bank arena then it has to earn
the trust of their assets and must be concerned about their commitment to the
customers.

Bibliography:
Reference Books
 Money, Banking, and Financial Markets, Miller & Vanhoose, 2 nd Edition

 Banking Law & Practice, P.N.V arsney
Annual Reports
 Annual Reports of National Bank Limited. 2016-2018

 Circulars of Bangladesh Bank
Other References
 Different published and unpublished journals of NBL.

 Own Effort
Websites
 www.nbl.com
 www.bangladeshbank.org.bd
 www.bankingsectorofbangladesh.com

Appendix:
List of Abbreviation
NBL National Bank Limited

CCH Cash Credit Hypothecation
CIB Credit Information Bureau
DD Demand Draft
ECC Export Cash Credit
ERC Export Registration Certificate
FDBP Foreign Documentary Bills Purchased
FDR Fixed Deposit Receipt
L/C Letter of Credit
LDBP Local Documentary Bills Purchased
LIM Loan Against Imported Merchandise
PO Payment Order
STD Short Term Deposit
TR Trust Receipt
TIN Tax Identification Number
SS Substandard
DF Doubtful
BL Bad or Loss
SOD Secured Overdraft
BRPD Banking Regulation & Policy Department
61| P a g e “An Analysis of General Banking Activities”

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Chapter 01

1.2Objectives of the study:

1.2.2 Specific Objectives:

1.3. Scope of the study:

1.4. Methodology of the study:

 Direct conversation with the bank officers;

1.4.2 Secondary sources of data:

Banking Industry of Bangladesh

2.2 Definition of Bank

2.5 History of Banking

2.6 Banking in Bangladesh

2.6.1 Scheduled Banks

2.7 List of Banks in Bangladesh

F. Specialized Bank: 2. Non-scheduled Banks (3):

3.1 Historical Background of National Bank Limited:

3.2 Vision of NBL:

Ensuring highest standard of clientele services through best application of latest

3.3 Mission of NBL:

“General Banking Activities of National Banking Limited” 9|Page

A Bank for Performance with Potential

3.5 Core Value of NBL:

3.6 Branches of NBL:

Sylhet Branch Information

 Branch Name: Sylhet

3.7 Background Sylhet Branch:

“General Banking Activities of National Banking Limited” 10 | P a g e

Deputy Managing Director

Senior Executive vice President

Executive vice President

Senior Vice President

Senior Assistant vice president

Assistant vice president

Senior Principle Officer

“General Banking Activities of National Banking Limited” 11 | P a g e

MD Mushfiqur AVP & Manager

MD Sultan Ahmed P.O & Second Officer

MD Sarwar Jahan Executive Officer

Md Ibtesar Wasim First Executive Officer

MD Nur Jamal Junior Officer

Farjana Begum Trainee Assistant Cash

Bokul Chokroborty Trainee AST

3.10 Department of the Sylhet Branch:

 Account Opening Branch

3.11 Products & Service of NBL:

 Foreign currency deposit

 Monthly income scheme

“General Banking Activities of National Banking Limited” 12 | P a g e

 Millionaire income Scheme

 Small medium enterprise

 Consumer credit scheme

 Trade finance Cards

 NBL power card

“General Banking Activities of National Banking Limited” 13 | P a g e

4.1 General Banking Activities:

Figure- 4.1: General Banking Activities

“General Banking Activities of National Banking Limited” 14 | P a g e

4.2.1 Account Opening Section:

“General Banking Activities of National Banking Limited” 15 | P a g e

Criteria of current account followed by NBL:

 No interest is provided for deposited amount

 Overdraft is allowed in this account

 Minimum opening balance is TK 5000.

 A minimum balance of TK. 500/- has to be maintained

Criteria of savings account followed by NBL: