InterCall Unified Meeting Deployment Guide

InterCall Unified Meeting 4.11.
7
Deployment Guide
August 2016
Version 4.11.7
©2008 – 2016 InterCall. All rights reserved.
Trademarks: "InterCall Unified Meeting" is a trademark of InterCall. Other brands or products are
the trademarks or registered trademarks of their respective holders and should be treated as
such.
This is a controlled document owned and provided by InterCall for the purposes of conferencing
service evaluation and implementation. Distribution of this document is limited to the stated
purpose. Distribution outside of the receiving organization is strictly forbidden, unless authorized
by InterCall.
Table of Contents
Table of Contents
Table of Contents................................................................................................... i
Introduction ........................................................................................................... 1
Using InterCall Unified Meeting ............................................................................................................................... 1
What’s New in 4.11.7 ............................................................................................ 2
The Application ..................................................................................................... 3
Application Client ....................................................................................................................................................... 3
Browser Participant ................................................................................................................................................... 4
Browser Moderator ................................................................................................................................................... 5
Application Client vs. Browser Moderator and Browser Participant.................................................................... 5
Browser Moderator and Browser Participant on the iPhone ............................................................................... 6
Calendar Integration ................................................................................................................................................. 7
System Requirements........................................................................................... 9
Network Configuration ........................................................................................ 11
Proxy Servers & Firewalls ......................................................................................................................................11
Latency .....................................................................................................................................................................12
Bandwidth & Data Transfer....................................................................................................................................13
MIME Types Used by InterCall Unified Meeting .................................................................................................14
Remote Computing.................................................................................................................................................15
Pop-Up Blockers .....................................................................................................................................................16
iFrames and Dial Me Without Web.......................................................................................................................16
Installation and Removal ..................................................................................... 18
Overview ..................................................................................................................................................................18
Getting the MSI Package .......................................................................................................................................20
Pre-Deployment Checklist .....................................................................................................................................21
Installation Scenarios ..............................................................................................................................................22
Interactive Installation..............................................................................................................................................24
Smart Installation .....................................................................................................................................................29
Accessing InterCall Unified Meeting .....................................................................................................................32
Removal ...................................................................................................................................................................33
Product Configuration ......................................................................................... 35
Personal Account Information ...............................................................................................................................35
General.....................................................................................................................................................................36
Meeting Security......................................................................................................................................................37
Multimedia .......................................................................................................... 39
InterCall Unified Meeting Deployment Guide 4.11.7 i

Table of Contents
Video.........................................................................................................................................................................39
Audio Streaming......................................................................................................................................................39
ActiveX ................................................................................................................ 41
Multi-lingual Support ........................................................................................... 42
Integration with Groupware Applications............................................................. 44
Outlook Calendar ....................................................................................................................................................44
Notes Calendar .......................................................................................................................................................45
Contacts Selection ..................................................................................................................................................49
Instant Messenger ..................................................................................................................................................50
Contact Us .......................................................................................................... 52
InterCall Worldwide .................................................................................................................................................52
Appendix A: Important Deployment Notes .......................................................... 53
Appendix B: List of Unified Meeting Files ............................................................ 54
Appendix C: List of InterCall Unified Meeting Configuration Properties (users.ini)
............................................................................................................................ 61
InterCall Unified Meeting Deployment Guide 4.11.7 ii

Introduction
Introduction
Using InterCall Unified Meeting

Hold interactive and productive virtual meetings from anywhere at any time with
remote participants directly from your desktop. Achieve complete and integrated
multimedia conferencing on a global level. Save both time and money by
avoiding costly business travel. Easy access to the user-friendly functionality of
InterCall Unified Meeting makes it an ideal solution to meet with colleagues and
customers both across the hall and across the world. The meetings are firewall-
friendly so minimal IT support is required.
Functionality and Integration
Moderators can show any document on demand, present applications, deliver

animated PowerPoint presentations, and fully manage their audio conferences
online through the intuitive meeting interface. All sessions can be archived with
synchronized audio and web for later playback. Easy integration with business
applications for email, calendar, messaging, and presentation applications
ensure positive responses from everyone in a corporate environment; from
individual users to IT teams.
Security
The InterCall R&D team has developed and deployed a secure environment for
its clients. InterCall Unified Meeting is secure by design, providing users with
high-level security throughout all phases of conferencing, presentation storage,
and collaboration. InterCall protects confidential information and networked
systems through access network and content security. In addition to system
guarantees of reliability and security, up-to-date anti-virus and intrusion software
continuously protect InterCall networks and guarantee uninterrupted coverage.
InterCall also uses dependable, Tier 1 Internet Data Centers that deliver the
highest level of reliability.
Download the InterCall Unified Meeting Security white paper from

http://www.intercall.com/iumgo for more details.
InterCall Unified Meeting Deployment Guide 4.11.7 1

What's New in 4.11.7
What’s New in 4.11.7

Desktop Client
 Meeting Size
o Meetings can now support up to 200 participants.
 Microsoft Office 64-bit support
o Calendar integration for Office 64-bit is now included with this release
 Contacts Control now supports Lotus Notes 8.5.2+
 Automated ANI Lookup
o Client will now match incoming ANI from Participant with phone number stored in
Moderator’s Personal Outlook Address Book.
o Currently, only the 32-bit Outlook is supported.
o Only used for Participants that dialed-in themselves and are not synched to their
web counterpart.
All Clients
 Support for VoIP has been removed

 Support for IE 9
 New Language Support for Korean
 Participant Self-Sync
o Participants now have the ability to self-synchronize between their audio and web
lines. Prior releases only provided support for the moderator to perform the sync
action.
o Participants can right click on their Web line in the Participant panel to display a
list of available audio lines that can be selected.
 Participant Disconnect Identification
o When a Participant disconnects from the meeting, their line in the Participant
panel will “grey” out but still be visible for a few seconds so the Moderator can
identify which Participant has left the meeting.

The Application
The Application
Application Client
This is a Windows-based application that moderators and presenters must use.
Participants may use it to join a meeting if they wish. Depending on your role in
the meeting, your user interface will vary. But everybody’s application is installed
from the same MSI or EXE package.
Figure 1 - Application client with the moderator's interface.
The Unified Meeting Desktop Icon is a convenient way for you to manage your
meetings without the hassle of constantly logging into your account through your
browser. It allows you to execute the most common functions of Unified Meeting,
such as scheduling or starting a meeting.

The Application
Figure 2 - Options available when clicking the Unified Meeting Desktop Icon
Application sharing controls
When application sharing, the shared area of the screen can be zoomed and
panned with the scroll wheel of your mouse. Use these controls to zoom and
pan:
Mouse wheel command Action

Up Pan down
Down Pan up
Shift + Up Pan left
Shift + Down Pan right
Ctrl + Up Zoom in
Ctrl + Down Zoom out

Table 1 – Application sharing mouse wheel controls
Browser Participant
Participants who cannot or wish not to use the application client can join
meetings without downloading any permanent software onto their computers.
They can just use their browser instead. Using Ajax technology, Unified Meeting
downloads JavaScript and XML data objects to your computer and they run
completely within the browser environment. The Browser Participant can view all
presentations and application sharing sessions that the moderator sends.
Figure 3 - Browser Participant usingIE

The Application
Browser Moderator
Moderators who cannot or wish not to use the application client can moderate
meetings without downloading any permanent software onto their computers.
Like the Browser Participant, the Browser Moderator uses Ajax technology to
download JavaScript and XML data objects to your computer. The meeting can
be run completely from within the browser environment. See the System
Requirements section below for supported browsers.
See the table below for differences between moderating a meeting from the
Browser and moderating a meeting from the Application Client.
Figure 4 – Browser Moderator
Application Client vs. Browser Moderator and Browser

Participant
While using the browser to moderate or join a meeting can be more convenient,
there are features that you can only use if you are using the Application Client.
Table 2 below lists the differences in available features when joining a meeting
with the Application Client or with the Browser.
Table 3 lists the difference in available features when moderating a meeting with
the Application Client or with the Browser.
Feature Application Browser

Client
Be promoted to presenter (have full control of Y N
meeting content)
Have meeting control granted to you (control Y Y

The Application
application(s) the moderator is sharing) *

Join meeting from taskbar Y N
Broadcast and view video Y N
Participate in polls, surveys, and quizzes Y Y
Receive file transfers Y Y
Participate in chat Y Y
Table 2 - Application Client vs. Browser features as participant
 Application sharing is faster using the application client than using the browser.
Feature Application Browser

Client
Dial Me and Dial Participant Y Y
Dismiss individual Audio and Web Participants Y Y
Mute Unmute yourself and individual Y Y
Participants
Close and open the Meeting Room door Y Y
Management Chat and Chat Groups Y Y
Show Presentations Y N
Desktop and Application Sharing Y N
Promote to Presenter Y N
Table 3 - Application Client vs. Browser features as Moderator
Browser Moderator and Browser Participant on the iPhone

Meetings can be started and joined via the web application designed for Safari
on the iPhone. The iPhone web application requires iPhone OS 3.0 or later.
The dial-in voice connection option will automatically generate a sequence of

numbers and pauses that represent the dial-in telephone number and any
required meeting information. This sequence of numbers can be copied and
pasted directly into the iPhone dialer in order to quickly connect voice to the
meeting. This feature requires iPhone OS 3.1.2 or later in order to make use of
the iPhone’s native copy and paste feature.

The Application
Calendar Integration
InterCall Unified Meeting has add-ins that can be integrated into your Outlook or
Lotus Notes calendar.
Outlook
There is only one button in the InterCall Unified Meeting Outlook add-in. Clicking
it populates the message with the invitation text.
Figure 4 - After one click, the invitation is ready to be sent
The meetings you schedule are automatically added to your calendar as well.

The Application
Lotus Notes
Unified Meeting’s Lotus Notes calendar integration is equally unobtrusive. A

single button in the toolbar that, when clicked, populates the invitation template in
the message body.
Figure 5 – Notes form for schedulng InterCall Unified Meetings

System Requirements
System Requirements
Moderators Presenters/ Participants
Participants (Browser)
(Application)
Operating  Windows XP SP2, SP3  Windows XP
*
System  Windows Vista SP2, SP3
 Windows 7  Windows Vista
 Windows 7
 Mac OS X 10.2
(Jaguar)
 Linux + kernel
2.2.14
CPU  800 MHz
RAM  Memory requirement dependent on your operating system’s
memory requirements.
o 128 MB is the minimum
o 512 MB is recommended minimum for XP users
o 1 GB is recommended minimum for Vista and Windows 7
users
Disk Space  ~30 MB, excluding usage-dependent N/A
Required storage, such as slide thumbnails,
contacts, invitation templates, and log
files.
 Internet Explorer 6 - 10  IE 6.0 - 10
*** ***
Browser
 Chrome 12 -
33
 Firefox 2.0 - 27
 Safari 3 - 5
**
 JavaScript and session cookies enabled

Network  56 kbps  56 kbps
connection  128 kbps if your meeting includes
broadcasting and receiving video
Audio  Touchtone telephone
*
Limited support for Windows XP SP1
**
Safari on Windows is not supported
***
Version 11 or later might work in Compatibility Mode

System Requirements
Uploading  PowerPoint 2000 or N/A N/A

Presentations later
 PowerPoint 2007 users
must use “Convert
Slides to Images”
option
 Unicode presentations
must be uploaded using
“Convert Slides to
Images” option
iPhone  iPhone OS 3.0 or later*
application
Calendar and  Outlook 2000 or later N/A N/A
Contacts  MS Exchange 2000,
Integration 2003, 2007
 Lotus Notes
6.0
6.5
7.0
8.0
8.5
Instant  Windows Messenger 4.7 N/A N/A
Messenger or later
Integration  MSN/Windows Live
Messenger 7.0 or later
 Lotus Sametime 6.5.1 or
later
 Microsoft Office
Communicator 2005 and
2007 R2
Viewing  Internet Explorer 6 - 10
Archives  Windows Media Player 9 or later
 ACELP codec
Audio  Unified Meeting version 4.2 or later  IE 6 - 10
Streaming
 N/A  Windows Media Player 9 or later
 Speakers or headset connected
to PC
Video  Industry-standard webcam using Windows N/A
WDM Image Capture win32 driver (correct
version needed for webcam)
Table 4- Minimum System Requirements
*
iPhone OS 3.1.2 or later is required for copy and paste functionality into the dialer.

Network Configuration
This section discusses network considerations and recommended network
configurations when using InterCall Unified Meeting.
Proxy Servers & Firewalls
Domain Names
All the servers used by InterCall Unified Meeting are under these domains and
their cnames. If you add them to your proxy or firewall filters, then all traffic
should flow properly, regardless of subsequent changes to the InterCall Unified
Meeting servers.
 *.iconf.net
 *.confarchives.com (in order to view archives)
 *.conferencing.com
IP Addresses
If you cannot add the domains and their cnames listed above to your proxy or
firewall filter, you can add the list of IP addresses that InterCall Unified Meeting
uses. This list is confidential and is released only to customers who have signed
a non-disclosure agreement. Contact your Technical Support representative for
more details.
Data Streams
InterCall Unified Meeting uses different types of data streams over the course of
a meeting.
 Proprietary and XML data streams
 HTTP methods (GET and POST)
Ensure that your content monitoring tools, anti-virus software, and other network
devices and software do not prevent Unified Meeting from transmitting and
receiving these data streams.
Authentication Proxy
If your organization uses an authentication proxy, then PCs behind the proxy that
use Internet Explorer 6 must have “Use HTTP 1.1 through proxy connections”
enabled.
Email and Spam Filtering

Email invitations, messages, and reminders for meetings scheduled from the
Conference Manager originate from an InterCall SMTP server. They come from

the address “meetinginvite@mail.netconferencing.com”. If your company has

spam filtering or other mechanisms that validate incoming email, you may need
to make an exception for this address within your filtering.
Email invitations for meetings scheduled from the Outlook Calendar control
originate from your local email server, with the meeting moderator’s email
address.
Ports
SSL Non-SSL
Meeting Meeting Hosted Archive Audio

Playback Streaming
TCP/port 80 (HTTP) X X
TCP/port 443 (HTTPS) X
UDP&TCP port X
1755.(MMS)
Table 5 - Ports used by InterCall Unified Meeting
Latency
InterCall Unified Meeting uses a polling architecture that is susceptible to network
latency. All networking appliances should be configured to not introduce
additional delay for network packet transmission to InterCall Unified Meeting
servers.
To measure your current latency to the servers, start up a meeting and double
click the green bars located in the bottom right hand corner of the application
window. A screen will pop up showing you the current measured latency between
the test computer and server.
Latency less than 100ms is optimal. Latency between 100ms and 200 ms should
provide reasonable response times and a stable meeting experience. Latency
greater than 200ms may potentially introduce delays that will degrade the
meeting experience.

Bandwidth & Data Transfer
Action Application Browser

Moderator start ~ 160 KB N/A
meeting
Participant join ~ 100 KB  ~ 780 KB (IE 6)
meeting  ~ 690 KB (IE 7)
 ~ 600 KB (Firefox 2)
 See Note A on p. 12
for more details
Moderator shows  ~ 20 KB N/A
one slide  See Note B on page 12 for
(several bullets, more details
~200 characters
of text, 3 small
images)
Participant  ~ 20 KB  ~ 20 KB
receives one  See Note C on page 13 for  See Note C on page
slide more details 13 for more details
(same specs)
Moderator shows  ~ 100 KB (moderator using N/A
one full screen of 1280x1024 desktop)
application  ~ 60 KB (1024x768)
sharing
(mostly solid
color screen)
Participant  ~ 90 KB (1280x1024)  ~ 260 KB (1280x1024)
receives one full  ~ 55 KB (1024x768)  ~ 155 KB (1024x768)
screen of
application
sharing
(same specs)
Moderator polls ~ 0.25 KB every 2 seconds N/A
the conference
server
Participant polls ~ 0.25 KB every 2 seconds ~ 1KB every 10 seconds
the conference
server
Table 6 – Data transfer for a InterCall meeting
Note A
 Join meeting data is collected with gzip enabled. Amount of downloaded
data may increase by more than 100% if you do not request gzip. You
cannot request gzip for content data (slides and application sharing.)

 If you’re using a proxy, you will need to enable “Use HTTP 1.1 through
proxy connections” in Internet Explorer 6 for the gzip request to be sent.
 Difference in transfer can be attributed to fewer duplicate requests from
newer, more efficient, browsers.
 Browser Participant data transfer can be broken down as follows:
Transfer type\Browser IE 6 IE 7 Firefox

2
Requests 160 110 80
Responses (cachable in browser or proxy) 220 190 190
Responses (non-cachable in browser or proxy) 400 390 330
Total 780 690 600
Table 7 - Data Transfer Breakdown: All units in KB, all measurements approximate
Note B
 There are negligible difference with different display resolutions
 When starting a presentation, there is ~5 KB, plus ~1 KB per slide, of
overhead control data
 Moderators preload the presentation files for the entire deck, at the lowest
uploaded resolution, when they start a presentation. A 40-slide deck, with
specs stated on the previous page, will download roughly 800 KB – 1 MB
when slide show begins.
 Moderators receive presentation files for other resolutions as they are
requested during the meeting, one slide at a time.
 Moderators preload all thumbnails when they start a presentation. Each
one ranges from ~ 5 KB for simple images to ~ 80+KB for complex ones
 All presentations files are stored in the browser or proxy cache where
applicable, even when using the application client.
Note C
 Participants receive presentation files as they are requested during the
meeting, one slide at a time.
 All presentations files are stored in the browser or proxy cache where
applicable, even when using the application client.
MIME Types Used by InterCall Unified Meeting

 text/html
 text/plain
 text/xml
 text/richtext
 image/gif

 image/jpeg
 application/octet-stream
 application/x-zip-compressed
Users can also specify "accept-encoding: gzip", even if it is technically not a

MIME type.
If you are hosting InterCall Unified Meeting archives on your own Windows 2003
web server, you need to add, in IIS,
 .dat - application/octet-stream
 .ath - image/gif
 .shtml – text/html
as extensions/MIME types and enable server side includes for .shtml files.
Contact your support representative for more information on hosting Unified
Meeting archives using IIS 6/Windows 2003.
Remote Computing
Unified Meeting is designed for local use. That means you
 install the application on the local PC
 copy files necessary for running meetings to the local hard drive
 use the local CPU for processing
 store your preferences and login credentials on the local file system
(users.ini)
That’s why there is no direct support for Unified Meeting on remote computing
environments. That is also why Unified Meeting does not support roaming
profiles.
However, some organizations have had varying degrees of success in using

Unified Meeting on remote computing environments such as Citrix and Terminal
Services. The core features of Unified Meeting, such as scheduling and starting
meetings from the browser, may still work. But inevitably some functionality is
reduced or otherwise unavailable.
 Users may hold or schedule meetings in the wrong account
After it starts, the Unified Meeting Desktop Icon signs in using the first
set of login credentials it receives. Subsequent users who connect to the
same application server will be using the first account unless the user
explicitly signs out, and then signs back in with a different account. It is
recommended you do not install the Unified Meeting Desktop Icon when
you deploy the Unified Meeting software.
The Unified Meeting Desktop Icon is a prerequisite for using the Outlook
add-in. If you’ve chosen to not deploy the Desktop Icon, do not deploy
the Outlook add-in.
 Troubleshooting using log files may be difficult

If there are simultaneous meetings in multiple accounts, the log output

from one meeting will be intermixed with the output from all the others,
making the log file difficult to interpret.
 Application sharing is limited
In a remote computing environment, the different applications that are
available to the client are often hosted across several application
servers. For example, the word processing application may be hosted on
server A while the spreadsheet application is hosted on server B. This is
completely transparent to the user.
Only applications that are hosted on the same application server as
Unified Meeting are available to be shared. Continuing with the earlier
example, this means if Unified Meeting is hosted on server A, then the
user can share the word processing application, but cannot share the
spreadsheet application.
 Preferences may not be saved properly
Since preferences are stored on the local file system in users.ini, all
moderators who use this shared profile are editing the same set of
preferences. A saved preference can easily be overridden by the next
moderator.
Pop-Up Blockers
Some pop-up blockers may potentially obstruct certain features of InterCall
Unified Meeting. For example, surveys and quizzes are not available if the
window that contains them does not open. Browser participants who need help
from Customer Support may also need to have pop-up blockers disabled so the
support representative can collect the necessary log files for troubleshooting.
Most of the popular pop-up blockers do not interfere with InterCall Unified
Meeting. However, if you find that your pop-up blocker is affecting Unified
Meeting’s functions, you can hold down the ‘Ctrl’ key when clicking the web link
to permit the pop-up window to open.
iFrames and Dial Me Without Web

Dial Me Without Web allows Participants in the waiting room to connect audio
before a web meeting has been started by the Moderator. iFrames must be
enabled in the browser to use the Dial Me Without Web feature.

Enabling iFrames in Internet Explorer 6.0 or later
To enable iFrames in Internet Explorer 6.0 or later, complete these steps:
1. Click Tools > Internet Options.
2. On the Security tab, select the Internet icon, then click Custom
Level.
3. Scroll down to Launching programs and files in an IFRAME and

make sure that this value is set to Prompt.
4. Click OK, and click OK again.
Note: Users will be prompted to continue by the browser before each use. This
can be avoided by setting Launching programs and files in an
IFRAME to Enable instead of Prompt. However, because this will apply
to all sites visited by the browser, this is a security risk and is not
recommended.

Installation and Removal
Overview
Local storage
 During installation, the application creates the file users.ini and writes to
properties in it.
 users.ini can be found in %appdata%\Meeting Center\
where %appdata% is the Application Data path on Windows XP/Vista/7
 Property names in users.ini are case sensitive.
 In the same directory, there is a file called anicache.dat and it stores the
ANI to Display Name Lookup Database.
File Size
 MeetingCenter.msi is about 10 MB. MeetingCenter.exe is about 14 MB.
MeetingCenter.cab is about 8.5 MB
Log Files
Application Client
 Logging enabled by default.
 The application client stores log files under
%appdata%\Meeting Center\LogFiles
where %appdata% is the Application Data path on Windows XP/Vista/7
 Generates as many as six files each day the application is used.
Log type Filename convention Purpose

Application mcApp<mmddyy>.log High level configuration,
operational, and event
log
Transport mcTransport<mmddyy>.log Low level traffic log
Application mcAthena<mmddyy>.log Appsharing session and
Sharing activity log
Application mcAthEngine<mmddyy>.log Appsharing engine
Sharing Engine status log
Video mcVideo<mmddyy>.log Video traffic log
Crash mcApp_CRASH<mmddyy>.log Call stack output in the
event of a crash

Table 8 – Unified Meeting application client log files

 There may be more than one of each log each day. The files have a
numeric suffix (_1, _2, and so on) appended to the file names. Each set of
files with the same suffix corresponds to the same session.
Note: Log files are only differentiated with this suffix if there are
simultaneous Unified Meeting sessions.
Note: Log files from previous day are zipped in order to conserve disk
space on user’s computer.
Browser Participant and Browser Moderator

 Logs for Browser Participants and Browser Moderators are not stored
locally. They are generated dynamically in a pop-up window and can be
copied and pasted into a text editor.
Outlook Calendar Add-in

 Logging disabled by default.
 You can enable it by adding the string value
LogFile=<path and file name> under the [Calendar] section in users.ini.
 There is only one log file. Log entries are cumulative.
Enterprise Contacts Control

LogFile=<path and file name> under the [Contacts] section in users.ini.
 There is only one log file. It writes over itself every time you use the control.
InterCall Unified Meeting Desktop Icon

LogFile=<path and file name> under the [MeetingLauncher] section in
users.ini.
Smart Install
 Logging disabled by default
logfile=<path and file name>
to the registry key
HKCU\SOFTWARE\Genesys Conferencing\MeetingInstaller

 Only logs cab file extraction
Meeting Start
 Logging disabled by default
TraceStartup=<path and file name> under the [MeetingClient] section of
users.ini.
 There is only one log file. Log entries are cumulative within the same day,
but writes over itself the next day you use InterCall Unified Meeting.
Getting the MSI Package

To install InterCall Unified Meeting, the first step is to download the Microsoft
Installer (MSI) package.
1. Go to www.intercall.com/iumgo
2. Click on the link for the .msi package
3. Save the MSI package
Figure 6 – MSI link on www.intercall.com/iumgo

The Unified Meeting installation package is also available as an executable. Click

the that link to download it.
Other resources available on this page include Unified Meeting Overview and a
User Guide.
Pre-Deployment Checklist
Before rolling out Unified Meeting to users at your organization, please take a
few moments to complete this questionnaire. Your answers will help InterCall
develop a deployment plan that will ensure a smooth and uneventful rollout.
Environment
These questions concern the environment in which you will deploy Unified
Meeting.
 Is this a new installation or an upgrade to an existing installation? If this is
an upgrade, what was the previously installed version?
 Is this a locked down environment where users cannot install applications?
 Do users have permission to change browser settings?
 Does your environment support user-based login scripts?
 Do the user settings reset on a regular basis?
 Are there other permission-related issues, not covered by the above
questions, which may affect rolling out Unified Meeting?
Modification
This section highlights some of the things you may need to change in order for
Unified Meeting to work in your environment. It also lists some of the things you
may want to change in order for Unified Meeting to meet your requirements.
Depending on how you deploy the MSI package, you can change these things
through an MST file or as msiexec properties.
 Install Outlook add-in?
 Show Unified Meeting Desktop Icon?
Access Method
This section asks how your users are going to get and install Unified Meeting.
 What is your organization’s upgrade policy?
 How will your users obtain the install package?
Individual Download
 What date will the client install be available for moderators to install?

 Will it be available to everyone company-wide or only to moderators that

are being set-up with a Unified Meeting Account?
InterCall recommends making the package available company-wide, as
participants who join meetings internally will have a superior meeting
experience if they also have the client installed.
Push the MSI Package

 What content distribution software do you use?
 What date is the package being deployed?
 Will it be pushed company-wide or only to moderators that are being set-up
with a Unified Meeting Account?
InterCall recommends deploying company-wide, as participants who join
meetings internally will have a superior meeting experience if they also
have the client installed.
Installation Scenarios
Base Scenario 1
Environment  Users have local administrator rights for installation
Installation  Users can download the software from either the Conference
Manager or a custom link on their intranet
 Users can execute directly the downloaded MSI or EXE with
no special parameter requirements on the command line
 Do not install in quiet mode
 Users must enter their meeting numbers and PINs when
prompted during the interactive installation mode
Special none
Steps
Table 9 - Elements of base scenario 1
Base Scenario 2
Environment  Users do not have local administrator rights for installation
Installation  You (IT department) push the software to all required
desktops
 You can use different content distribution software, such as
Group Policy with Active Directory, Marimba, or SMS
 You can download the software from
http://www.intercall.com/iumgo
 Your content distribution software must be configured to
install the MSI without first removing the old version. The
supplied MSI will handle all upgrade steps.
 Use command line

msiexec /i “MeetingCenter.msi” /quiet
Special  The next time users log in to their computers, they must sign
Steps in to the Unified Meeting Desktop Icon
Table 10 - Elements of base scenario 2
Variations
If your requirements deviate from the typical install, you can take them into
account with these variations.
Variation Base Scenario 1 Base Scenario 2

Not The Unified Meeting Desktop Icon is a prerequisite for using
Installing the Outlook integration and Notes integration. If you do not
Unified install the Desktop Icon, you cannot use calendar
Meeting integration with either product.
Desktop
You cannot exclude the Use the command
Icon
Unified Meeting Desktop Icon
from the taskbar using the msiexec /i
interactive installation. “MeetingCenter.msi”
Use this command instead ADDLOCAL=ALL
REMOVE=”MeetingLauncher
msiexec /i ,MeetingCalendar”
“MeetingCenter.msi” /quiet
ADDLOCAL=ALL REMOVE=
”MeetingLauncher,Meeti
ngCalendar
Not The Unified Meeting Outlook add-in is a standalone feature.

installing You can choose to not install it if you wish.
Outlook
Add-in During the interactive Use the command
installation, when prompted
for which tools you want to msiexec /i
install, clear the checkmark “MeetingCenter.msi”
for the Outlook Calendar Tool ADDLOCAL=ALL
to exclude it from the REMOVE=”MeetingCalendar
installation. ” /quiet
Table 11 - List of variations from base and their solutions
Install and Uninstall via Content Distribution Software
The InterCall Unified Meeting MSI package is compatible with content distribution
software from many vendors. Given the variety of content distribution software in
the marketplace, this document does not attempt to itemize the steps you need
to deploy an MSI under each one. Instead, having learned in the previous section
about some of the properties you can edit, you can use that information to roll out
or roll back the InterCall MSI package using the distribution software at your
organization.

Interactive Installation
The simplest way to install the InterCall Unified Meeting application client is to do
so interactively. Users in your organization who have admin rights to install
applications can follow these steps.
Note: It is recommended you exit Outlook before installing Unified Meeting.
From the Conference Manager

1. Go to the Tools page from the Setup menu item on the toolbar on the left.
2. Click the ‘Install Unified Meeting’ link.
3. Click ‘Run’ when prompted to install Unified Meeting. An EXE package is
downloaded to a temporary folder, and the Windows Installer wizard will
automatically start the installation setup.
Figure 7 - Download Unified Meeting client from Tools page.
Installation Steps
1. This is a security warning when you initiate installation setup.

Figure 8 - Open File Security Warning

Click ‘Run’ to continue.
2. This is the End User License Agreement.
Figure 9 - End User License Agreement

Select ‘I accept the terms …’ and click ‘Next’ to continue.

3. This is the InstallShield Wizard Role/Account/Destination Folder screen.
Figure 10 - InstallShield Wizard Role/Account/Destination Folder screen with

role=participant
From here you can
 Select your meeting role:
 If you are a participant, select that radio button.
 If you are a moderator, select that radio button and enter your
User Login and Password in the appropriate boxes.
Figure 11 - InstallShield Wizard Role/Account/Destination Folder screen with

role=moderator
 Choose whether to install the Outlook Calendar tool.
 Choose whether to install the Lotus Notes Calendar tool.

 Change the install location: You can change the install location by clicking
the ‘Browse…’ button.
Figure 12 - InstallShield Change Destination screen

Unified Meeting must be installed on the local hard disk. It is recommended
you accept the default location.
Click ‘OK’ to return to the InstallShield Wizard Role/Account/Destination
Folder screen
Click ‘Next’ to continue.
The Installer will verify that it is a valid User Login. You must be connected to
the Internet for the verification to take place. If the User Login and/or
Password are incorrect, you will get an error message.
Figure 13 - Incorrect User Login and/or Password dialog box

Click ‘Yes’ and re-enter your User Login and Password when prompted.
4. Installation is in progress.

Figure 14 - InstallShield Wizard Installation in Progress screen

5. When it is finished the InstallShield Wizard Installation Completed window
appears.
Figure 15 - InstallShield Wizard installation completed screen

Choose whether to sign in to Unified Meeting (if applicable).
If you installed as a participant, you will not be prompted to sign in to Unified
Meeting.

Figure 16 - InstallShield Wizard installation completed screen for participants

Click ‘Finish’ to complete the installation.
If Lotus Notes is installed on your computer, you will see the following screen
instead.
Figure 17 - Installation completed screen if Lotus Notes detected

The Download Lotus Notes Calendar Tool Option is a Client side alternative
to the Notes Server Installation for Calendar Integration
Smart Installation
Targeted to users who do not have administrative privileges on the local
machine, or those who do not know whether they have admin privileges, Smart
Install is an installer that can determine what the local privileges are and proceed
with the installation accordingly.
Moderators who do not have the application client will encounter the Smart
Installer in the Conference Manager when they try to start a meeting. The Smart

Installer comes in the form of a browser plugin and an .exe file. Depending on the
browser used, the plugin will be an Active X control (Internet Explorer), or an XPI
add-on (Firefox).
Smart Installation with Internet Explorer
When a Moderator uses Internet Explorer to start an ad hoc meeting in the

Conference Manager from a machine that does not have the Application
Installed, the option to install the meeting application or moderate using the
browser will be presented. Selecting the install option will open the following
screen:
Figure 18 - Downloading smart installer from Conference Manager
From here, the user may click the warning bar at the top of the page to install the
Application Client via ActiveX, or click the link to download and run the .exe
installer.
If the user downloads the exe file, it has the naming convention
0_Y_BA_CC_MN_MeetingCenter.exe, where
 0 = serverID.
 Y = role in meeting. If you are a moderator, Y = m.
 BA = Billing account ID
 CC = Country code
 MN = Meeting number.
If UAC is enabled on a Vista PC, the user may not be able to execute the
installer directly. The user will have to save the installer locally and then run it.

When the Smart Installer is invoked, this prompt appears:
Figure 19 - Invoking Smart Installer
Smart Installation with Firefox
When a Moderator uses Firefox to start a meeting from the Conference Manager
on a machine that does not have the XPI add-on installed, they will be given the
option to install the meeting application or moderate using the browser. Clicking
the install option will bring up the following screen:
Figure 20 – XPI add-on installation
From here, the user may click the button on the information bar at the top of the
page to install the XPI add-on, or click the link to download and run the .exe
installer.
If the user chooses to install the XPI add-on, they must restart Firefox, sign in to
the Conference Manager, and click the install option again. The XPI add-on will
launch the application install from there.
If the user chooses to download the .exe file, it has the naming convention
0_Y_BA_CC_MN_MeetingCenter.exe, where
 0 = serverID.
 Y = role in meeting. If you are a moderator, Y = m.
 BA = Billing account ID
 CC = Country code
 MN = Meeting number.
If UAC is enabled on a Vista PC, the user may not be able to execute the installer
directly. The user will have to save the installer locally and then run it.

Local Admin Rights
Moderators Do Not Have Them
When the Smart Installer is executed, the file MeetingCenter.cab is downloaded

to C:\Meeting Center\ and extracted there. This cab file contains a ‘lite’ version of
the application client. This lite version has all the same features as the full
version except for
 Calendar integration (Outlook and Notes)
 Unified Meeting Desktop Icon
 Check for updates
If the user cannot write to the root of C:\, the installer will try to write to the
application folder (%appdata%) and C:\temp.
There are no Start Menu items.
Moderators Do Have Them
When the Smart Installer is executed, the file MeetingCenter.msi is downloaded

to C:\Program Files\InterCall Unified Meeting\ and the msi file is launched from
there. The user then proceeds with the steps outlined in the Interactive
Installation section on page 24.
Accessing InterCall Unified Meeting

If the interactive or MSI push installation is successfull, Unified Meeting will be
accessible from the Start menu.
If Unified Meeting is successfully pushed to your users, they need to log off from
the PC and log back on in order to see and access Unified Meeting.
Figure 21 - Accessing Unified Meeting from the Start menu.
You can also access it from the taskbar notification area by clicking the Unified
Meeting Desktop Icon.

Figure 22 – Accessing Unified Meeting menu from the taskbar
If Unified Meeting is successfully pushed to your users, they will see a prompt to
sign in. They can use Unified Meeting after they sign in.
Moderators always need to be signed in to Unified Meeting before they can use
it.
Before moderators can use the Outlook add-in for the first time, they must sign in
to InterCall Unified Meeting. This encrypts and stores the login and password in
users.ini. After that, they can use the Outlook add-in regardless of whether they
are signed in to Unified Meeting or not.
Moderators who install the lite application by extracting the .cab file do not get
the Unified Meeting Desktop Icon and so cannot sign in from there.
Removal
Version 4.x
Uninstalling InterCall Unified Meeting 4.x is very simple. For regular installations,
go to Start Menu | Programs | InterCall Unified Meeting | Uninstall InterCall
Unified Meeting.
If the user extracted the .cab file and installed the lite client, go to Add/Remove
Programs and select InterCall Unified Meeting for removal.
After the uninstall, verify theses items are removed.

 %appdata%\Meeting Center\
 C:\Program Files\InterCall Unified Meeting
 HKCU\Software\Genesys Conferencing
 HKLM\Software\Genesys Conferencing
 C:\WINDOWS\Downloaded Program Files\mcInstall. You may need to unregister
the dll before it can be removed.
If your users require assistance from InterCall technical support, they should
back up their log files before uninstalling. Otherwise the log files will be deleted

during the uninstall. These files will help the support representative troubleshoot
their problems.

Product Configuration
After Unified Meeting is installed on the end users’ desktop, they need to
configure some settings in the Conference Manager. This will ensure that the
behavior of Unified Meeting meets their needs and expectations.
They do this by going to the Preferences section. There are three tabs in that
section.
After the moderators have configured Unified Meeting to suit their needs, they
need to click the ‘Save’ button at the bottom of the page for the settings to take
effect.
Personal Account Information

This section consists of basic account information.
Figure 23 - Personal Account Information tab in the Preferences section.
Setting Description
First Name Moderator’s first name. Used with moderator’s last name
when sending invitations so participants know who invited
them. Field can not be modified.
Last Name Moderator’s last name. Used with moderator’s first name
when sending invitations so participants know who invited
them. Field can not be modified.

Email Address Moderator’s email address. Used when Unified Meeting

sends archive and presentation notifications. Field can not
be modified.
Display Name The meeting moderator’s name as displayed during the
meeting. If blank, Unified Meeting will use the moderator’s
first name concatenated with last name
Country/Region Used when Unified Meeting dials the moderator. She can
select a different region during the meeting if she is not in
the country or region stated in her Preferences.
Business Phone If set as the primary phone number, it is used when Unified
Meeting dials the moderator. He can enter a different
Mobile Phone
phone number during the meeting if he is using a different
Home Phone one from the one stated in his Preferences
Time Zone Used in invitations so participants in different time zones
will know when the meeting is starting. If left blank the time
on the invitation is GMT.
Table 12 - Fields in the Personal Account Information tab
General
These settings determine several of the default behaviors for Unified Meeting.
Depending on your organization’s requirements, not all options may be available.

For example, if you request that all your users cannot use video, then the video
option will not be available in the Preferences section. It will be off and cannot be
turned on.
Figure 24 - Fields in the General tab in the Preferences section.

Setting Description
Allow dial out to For dialout-capable accounts, enabling this check
Moderator upon web box allows the moderator to choose to have Unified
meeting entry Meeting call the Moderator when the web portion of
the meeting starts.
Allow Participants to dial For dialout-capable accounts, enabling this check
out to themselves upon box allows participants to choose to have Unified
web meeting entry Meeting call them when they enter the web portion
of the meeting.
Table 13 - Fields in the General tab
Meeting Security
These fields determine the default behavior of Unified Meeting with respect to
security measures.
Depending on your organization’s requirements, not all options may be available.

For example, if you request that all your meetings use SSL, then the SSL option
will not be available in the Preferences section. It will be on and cannot be turned
off.
Figure 25 - Fields in the Meeting Security tab in the Preferences section.
Setting Description
Participant If checked, Unified Meeting will assign a unique 5-
Identification digit Participant ID code to each web participant.
Unified Meeting will use this code to provide a unified
web and audio presence for each participant.
This setting can be overridden on a per meeting basis

if it’s available.
Enable Secure Data If checked, Unified Meeting will use SSL encryption to
Transmission(SSL) transmit content during the meeting
This setting can be overridden on a per meeting basis
if it’s available.
Table 14 - Fields in the Meeting Security tab

Multimedia
Multimedia
Video
InterCall Unified Meeting has a video feature that allows moderators, presenters,
and participants alike to broadcast video. In order to use video, they need an
industry-standard webcam using Windows WDM Image Capture win32 driver
(correct version needed for webcam.)
In addition, moderators must have a Unified Meeting account that is video

enabled.
Unified Meeting uses a proprietary technology for its video streaming. Instead of
using a codec to encode the data, Unified Meeting sends jpeg files at a rate of 3
frames per second.
The default resolution for video is 160px x 120px. This resolution is optimized for
speed. The moderator can optimize the quality instead and show a 320 x 240
stream. The higher quality video stream uses just over 200kbps. The faster video
stream uses a quarter of that at just over 50 kbps.
If your bandwidth is limited, the improved quality will come at the expense of
speed. But if you have sufficient bandwidth to accommodate a 200kbps stream
(in addition to other meeting data), there will be no degradation in video quality or
the overall meeting experience.
The moderator can choose the video quality from the Meeting Options window
during a meeting.
Figure 26 - Video options
There is a known issue where the Microsoft Lifecam NX-6000 does not work with
the Unified Meeting video feature.
Audio Streaming
Moderators can choose to broadcast the audio portion of their meeting in a live
audio stream that participants can hear on their PC speakers or headsets instead

Multimedia
of the telephone. This is one-way audio communication, i.e. participants listening

to the audio stream cannot speak and be heard in the meeting.
In order to use audio streaming, moderators must have a Unified Meeting

account that is streaming enabled, and they must choose the streaming option
before they begin the meeting.
The moderator uses the telephone as usual, and an InterCall server encodes the
sound into an audio stream using WMA 9. The audio stream is encoded at
8kbps, 11Mhz, mono CBR with a script stream at 3.072 kbps and roughly 3kbps
of overhead. The total bandwidth used is 14.09 kbps (14088bps).
The Unified Meeting audio stream uses the MMS protocol. Its default port is
UDP/TCP 1755.

ActiveX
ActiveX
Unified Meeting does not use ActiveX technology. The application client is a
standalone native application, while the Browser Participant does not use any
plug-ins
However, there are other areas that use ActiveX controls.
Meeting Start
When moderators and participants are, respectively, starting and joining

meetings with the application client, they use an ActiveX control. The startup
process calls a web page that in turn calls the control clientlaunchpad.dll.
Enterprise Contacts Control
The Enterprise Contacts Control is an ActiveX control. mcContacts.dll is the file

name. It is used in the Conference Manager and the application client itself. For
more information see page 45.
Archive Playback
The Unified Meeting Archive Player uses the ActiveX control wmp.dll to use
Windows Media Player to play the audio portion of an archive from the browser.
Audio Streaming
The Unified Meeting Browser Participant uses the ActiveX control wmp.dll to use
Windows Media Player to play the audio stream from the browser.
Smart Install
For moderators with admin privileges and have to use the scaled down
application via smart install, they can choose to download an ActiveX control,
mcInstall.dll, to install it.
Webtours
Webtours are conducted by the ActiveX control astbrowserquery.ocx. Webtours

allow the moderator to “bring” participants to a website during a meeting by
displaying it on their screens. They can then explore the website within the
meeting client or the browser.

Multi-lingual Support
Unified Meeting supports the following languages.
 Dutch
 English
 French
 German
 Italian
 Portuguese
 Spanish
 Swedish
 Chinese (Simplified)
 Chinese (Traditional)
 Japanese
 Korean
In order to see the Conference Manager and the login pages in one of the ten
supported languages, you will need to set your browser to use that language.
Figure 27 - Setting the lanugage in Internet Explorer
In order to see the application client in one of the ten supported languages, you
will need to
 Set your browser to use that language
 For the three Asian languages, you need to install files for East Asian
languages. Go to Control Panel | Regional (and Language) Settings
In order to see the Unified Meeting Desktop Icon in one of the ten
supported languages, you will need to
 Set your Desktop Icon to use that language

 For the three Asian languages, you need to install files for East Asian
languages. Go to Control Panel | Regional (and Language) Settings
In the application and the Desktop Icon, if you do not have the East Asian
languages installed, you will see little squares instead of the proper Asian
character.
Figure 28 – Unified Meeting Desktop Icon options

Integration with Groupware Applications

In order to get the most out of Unified Meeting, the application client includes
several features that extend the capabilities of Unified Meeting. When you use
these features, they can make you more productive and save you time.
The Unified Meeting Desktop Icon is a prerequisite for using the Outlook
integration and Notes integration. If you do not install the Desktop Icon, you
cannot use calendar integration for either product.
Outlook Calendar
Unified Meeting has an Outlook add-in that seamlessly and inconspicuously
integrates with your Outlook email client. This means that it is there when you
need it but does not get in your way when you don’t need it.
Figure 29 - An entry under the 'Help' menu is the only hint that the add-in is installed in
the Inbox view.
The one button that is available in the New Meeting Request view automatically
populates the invitation with all the pertinent information. There are no forms,
MAPI connections, or HTTP requests to contend with. Instead you just see
exactly what the invitation contains, and you can make additions and changes as
needed.

Figure 30 - Clicking the 'Unified Meeting' button will automatically populate the
message with invitation text in the language you choose.
The new add-in supports offline scheduling. That means you can schedule a
meeting, and have it added to your calendar, when you are not connected to the
Internet. However, the invitations will stay in your Outbox and not be sent until
you connect to your Exchange server. And you can only start or join a meeting
when you’re connected to the Internet.
Notes Calendar
InterCall has an add-on that integrates the Lotus Notes calendar with InterCall
Unified Meeting. This add-on works with Lotus Notes to enable users to
schedule, start and join meetings quickly and easily, without opening the Unified
Meeting website.
Due to a Notes limitations, moderators invitations do not allow hotlinks. You have
to copy and paste the URL into your browser
New Email Template
Before people can begin using Lotus Notes to add information about Unified
Meetings, they need to migrate to a new email template.
Customized Toolkit
InterCall distributes a toolkit template called mc_mail_toolkit.ntf which contains

the Unified Meeting add-on only. Administrators are responsible for adding the
add-on to their company’s mail.
You need to integrate this toolkit template into your Lotus Notes mail template
before the users can begin using Lotus Notes to add information about Unified
Meeting meetings.
Steps:

1. In Lotus Domino Designer, open your Lotus Notes mail template and the
provided toolkit template, mc_mail_toolkit.ntf.
2. Copy the design elements from the provided toolkit template,

mc_mail_toolkit.ntf, to your Lotus Notes mail template by completing
these steps:
a) In the mc_mail_toolkit.ntf template, expand Shared Code >

Subforms in the toolkit.
b) Right click MC_Main and select Copy from the context menu.
c) In the Lotus Notes mail template, expand Shared Code >

Subforms.
d) Right click anywhere and select Paste from the context menu.
e) You will see that a new form named MC_Main has been added.
3. In the Lotus Notes mail template, expand Forms.
4. Locate _Calendar Entry (Alias Appointment) and double click it.
5. Scroll down and click on the cell under Category.
Figure 31 - Inserting MC_Main Subform - Category
6. At Lotus Domino Designer Fields Selection, select Create > Resource >
Insert Subform > MC_Main as shown in Figure 33 and Figure 34.

Figure 32 - Inserting MC_Main Subform
Figure 33 - Inserting MC_Main Subform – Selecting the Subform
7. Fields will appear on the template as shown in Figure 35.

Figure 34 - Inserted MC_Main Subform
8. Click Save to save the changes.
The necessary email templates and toolkit are not included in the Unified
Meeting .msi package. Instead, you can download them from
http://content.conferencing.com/install/installnotestemplate.html. For more
information on how to apply this solution to your environment, contact your
account manager.
If your copy of Notes is in one of the eleven languages that Unified Meeting
supports, your invitation text will be in that language. I.e. if you use English
Outlook, you cannot use the Add-In to automatically populate your invitation with
Spanish text.

There is also a separate EXE available that will install a Client Side template for
the user. During the Unified Meeting installation, if Lotus Notes is detected, the
installer will be prompted with an option to go to a web page where the
LotusNotesCalendarTool.exe file can be downloaded. Any local template
changes would be over-written if the Notes Server has the toolkit integration
described above installed.
Contacts Selection
Unified Meeting has a contacts selection tool called the Enterprise Contacts
Control. It allows you to invite participants from your Outlook, Lotus Notes, or
Unified Meeting address books when you schedule a meeting from the
Conference Manager.
Figure 35 - Contacts Selection control
It is an ActiveX control embedded in a “container”, in this case the Conference

Manager page. When the control starts, it checks for several things.
 If Outlook is installed, it opens the Outlook msgstore via MAPI and loads
the contact information.
 If Lotus Notes is installed, it opens the Notes database(s) via the Lotus
Notes COM object and loads the contact information.
 It checks the Unified Meeting address book and loads the contact
information in it to a custom folder called Unified Meeting Contacts.
Once all the contacts are loaded, the control manages them as though they are
acquired directly from Outlook, Notes, or the Unified Meeting address book. The
control makes no distinction between them when it passes them to the container.

Instant Messenger
A key feature of Unified Meeting is its integration with different instant messaging
applications.
 Windows Messenger
 MSN/Windows Live Messenger
 Office Communicator
 Lotus Sametime

You can invite, via IM or email, participants to join a meeting you start
spontaneously and for which you haven’t send any invitations.
In order for Sametime integration to work properly, you may need to enter the
host name, community port, user ID, and password in the Unified Meeting
options. Sametime uses 1533 as the default community port. Yours may be
different.

Contact Us
Contact Us
Thank you for your interest in InterCall Unified Meeting. We'd like to hear from
you. And we're here to help.
InterCall Worldwide
InterCall is a leading provider of integrated web, audio, and video conferencing
services to thousands of organizations worldwide, including more than 200 of the
Fortune Global 500. Our services are designed to meet the full range of
communication needs within the large enterprise, from collaborative team
meetings to high-profile online events.
InterCall’s product, Unified Meeting, provides a single-platform multimedia

conferencing solution that is easy to use and available on demand. With offices
in more than 20 countries across North America, Europe and Asia Pacific,
InterCall offers an unmatched global presence and strong local support.
To contact us, go to the InterCall website at www.intercall.com.To contact

Technical Support, go to www.intercall.com/iumgo or email
iumsupport@intercall.com.

Appendix A: Important Deployment Notes
Appendix A: Important Deployment Notes

MSI
 If you use content distribution software like SMS or Group Policies within
Active Directory, ensure that you use the ‘Overwrite’ option instead of the
‘Uninstall/Install’ option. The Unified Meeting MSI has built-in logic to
properly handle the upgrade without forcing an uninstall. Using the
‘Uninstall/Install’ option could potentially result in an incomplete installation
and would negatively impact the operation of Unified Meeting.
 The PC you are installing to must have vbscript.dll as a properly registered
.dll file.
Vista/User Account Control (UAC)

If UAC is enabled,
 the uninstall process cannot remove keys from HKLM.
 formuninstaller.exe cannot remove previously installed versions of the
Outlook form.
 you cannot run a silent install.
 you may not be able to execute the smart install exe directly. You may
need to save it locally, then execute it.
Video
 The Microsoft Lifecam NX-6000 does not work with the Unified Meeting
video feature.

Appendix B: List of Unified Meeting Files
Appendix B: List of Unified Meeting Files*

Location File Name Purpose
C:\Program Files\InterCall Unified AthClientComp.dll Application sharing
Meeting\
AthModEngine.exe Application sharing
AthVideo.dll Video broadcasting/viewing
AthWndRgnHk.dll Application sharing
ClientCore.dll Unified Meeting client
ClientLaunchpad.dll Unified Meeting client
ClientTLDll.dll Unified Meeting client
ClientWSProxy.dll Unified Meeting client
countrycodes.xml List of countries and their dialing codes
defaults.xml List of default meeting parameters. Will be overridden by actual
account and meeting settings if applicable..
FirstRun.config List of parameters that is applied by default the first time you start
Unified Meeting
FormUninstaller.exe Uninstalls outlook add-in form
mcClient.exe Unified Meeting client
mcClientDaemon.exe Daemon for monitoring Unified Meeting during Appshare
slideshow mode
InterCall Unified Meeting Shortcut to Unified Meeting release notes
Release Notes.url
*
This list is updated regularly to reflect new Unified Meeting features. If you cannot find a file, please consult the latest version of the Deployment
Guide. Also this list reflects files installed using msi or exe only, not the Smart Install.


RemoveOldLauncher.exe Ensures old 3.x Launcher does not run during and does not start
after installation.
C:\Program Files\InterCall Unified Splash.bmp Splash screen
Meeting\
C:\Program Files\InterCall Unified fsp.html Welcome Screen
Meeting\Html\
welcome.gif Image used on the Welcome Screen
C:\Program Files\InterCall Unified AstBrowserQuery.ocx Web tour control
Meeting\Modules\
IMClientManager.dll Component that manages the different types of IM integration
mcContacts.dll Enterprise Contacts Control
mcContactsResPack.dll Enterprise Contacts Control
mcSameTime.dll Unified Meeting Desktop Icon
mcUploader.dll Presentation uploader
mcUploaderResPack.dll Presentation uploader
C:\Program Files\InterCall Unified AddInMon.exe Monitors Windows messages associated with Outlook’s thread to
Meeting\Modules\Calendar detect when the Outlook UI is displayed.
mcOutlookAddin.dll Outlook add-in
strings-de.xml List of strings (German) used by the Unified Meeting Outlook add-
in.
strings-en.xml List of strings (English) used by the Unified Meeting Outlook add-
in.
strings-es.xml List of strings (Spanish) used by the Unified Meeting Outlook add-
in.
strings-fr.xml List of strings (French) used by the Unified Meeting Outlook add-
in.
strings-it.xml List of strings (Italian) used by the Unified Meeting Outlook add-in.


strings-ja.xml List of strings (Japanese) used by the Unified Meeting Outlook
add-in.
C:\Program Files\InterCall Unified strings-nl.xml List of strings (Dutch) used by the Unified Meeting Outlook add-in.
Meeting\Modules\Calendar
Strings-pt.xml List of strings (Portuguese) used by the Unified Meeting Outlook
add-in.
strings-sv.xml List of strings (Swedish) used by the Unified Meeting Outlook add-
in.
strings-zs.xml List of strings (Chinese-simplified) used by the Unified Meeting
Outlook add-in.
strings-zt.xml List of strings (Chinese-traditional) used by the Unified Meeting
Outlook add-in.
C:\Program Files\InterCall Unified asten50.dll Presentation publisher
Meeting\Modules\ClientPub\
astp750.dll Presentation publisher
astpp50.dll Presentation publisher
astsh50.dll Presentation publisher
asttex.dat Presentation publisher
astul50.dll Presentation publisher
ConfWiz.exe Presentation publisher
C:\Program Files\InterCall Unified leadapi.dll Filters used by the presentation publisher. They ensure the slides
Meeting\Modules\ClientPub\Filters you publish look as close to the original PowerPoint slide as
possible.
lfbmp10n.dll Publisher filter
lfcmp10n.dll Publisher filter
lfpng10n.dll Publisher filter
ltdis10n.dll Publisher filter


ltfil10n.dll Publisher filter
ltimg10n.dll Publisher filter
ltisi10n.dll Publisher filter
ltkrn10n.dll Publisher filter
C:\Program Files\InterCall Unified lttwn10n.dll Publisher filter
Meeting\Modules\ClientPub\Filters
C:\Program Files\InterCall Unified tabletop.gif A 1 px X 1 px image file used for spacing
Meeting\Modules\ClientPub\Inetcomp
C:\Program Files\InterCall Unified mcLauncher.exe Unified Meeting Desktop Icon
Meeting\Modules\Launcher
strings-de.xml List of strings (German) used by the Unified Meeting Desktop
Icon.
strings-en.xml List of strings (English) used by the Unified Meeting Desktop Icon.
strings-es.xml List of strings (Spanish) used by the Unified Meeting Desktop
Icon.
strings-fr.xml List of strings (French) used by the Unified Meeting Desktop Icon.
strings-it.xml List of strings (Italian) used by the Unified Meeting Desktop Icon.
strings-ja.xml List of strings (Japanese) used by the Unified Meeting Desktop
Icon.
strings-nl.xml List of strings (Dutch) used by the Unified Meeting Desktop Icon.
strings-pt.xml List of strings (Portuguese) used by the Unified Meeting Desktop
Icon.
strings-sv.xml List of strings (Swedish) used by the Unified Meeting Desktop
Icon.
strings-zs.xml List of strings (Chinese-simplified) used by the Unified Meeting
Desktop Icon.
strings-zt.xml List of strings (Chinese-traditional) used by the Unified Meeting
Desktop Icon.


C:\Program Files\InterCall Unified defaultskin.cab The default collection of files that Unified Meeting uses to define
Meeting\Skins its look and feel.
modadv.xml Definition of Unified Meeting’s advanced moderator layout
modbasic.xml Definition of Unified Meeting’s basic moderator layout
partadv.xml Definition of Unified Meeting’s advanced participant layout
partbasic.xml Definition of Unified Meeting’s basic participant layout
presadv.xml Definition of Unified Meeting’s advanced presenter layout
presbasic.xml Definition of Unified Meeting’s basic presenter layout
C:\Program Files\InterCall Unified strings-de.xml List of strings (German) used by Unified Meeting.
Meeting\Skins
strings-en.xml List of strings (English) used by Unified Meeting.
strings-es.xml List of strings (Spanish) used by Unified Meeting.
strings-fr.xml List of strings (French) used by Unified Meeting.
strings-it.xml List of strings (Italian) used by Unified Meeting.
strings-ja.xml List of strings (Japanese) used by Unified Meeting.
strings-nl.xml List of strings (Dutch) used by Unified Meeting.
strings-pt.xml List of strings (Portuguese) used by Unified Meeting.
strings-sv.xml List of strings (Swedish) used by Unified Meeting.
strings-zs.xml List of strings (Chinese-simplified) used by Unified Meeting.
strings-zt.xml List of strings (Chinese-traditional) used by Unified Meeting.
%appdata%\Meeting Slide_??.png, where ?? is Presentation thumbnails. Each folder contains the thumbnail for
Center\Cache\<presentation ID>\ the slide number that presentation.
%appdata%\Meeting *.jpg, *.gif, *.png List of images you have uploaded with the ‘Upload image’
Center\Cache\Logos function.
%appdata%\Meeting Cache.dat List of contacts in your ‘Favorites’ folder when you use the
Center\Contacts contacts control


%appdata%\Meeting DE-inv(?)??????.rtf Rich text file that has the German invitation text
Center\InvitationCache
EN-inv(?)??????.rtf Rich text file that has the German invitation text
ES-inv(?)??????.rtf Rich text file that has the English invitation text
FR-inv(?)??????.rtf Rich text file that has the French invitation text
IT-inv(?)??????.rtf Rich text file that has the Italian invitation text
JA-inv(?)??????.rtf Rich text file that has the Japanese invitation text
NL-inv(?)??????.rtf Rich text file that has the Dutch invitation text
PT-inv(?)??????.rtf Rich text file that has the Portuguese invitation text
SV-inv(?)??????.rtf Rich text file that has the Swedish invitation text
%appdata%\Meeting ZS-inv(?)??????.rtf Rich text file that has the Chinese-simplified invitation text
Center\InvitationCache
ZT-inv(?)??????.rtf Rich text file that has the Chinese-traditional invitation text
%appdata%\Meeting Center\LogFiles *.log Application logs. See page 16 for more details.
%appdata%\Meeting Center\Skins *.cab Each .cab file is a collection of files that Unified Meeting uses to
define its look and feel. If this file is not present, Unified Meeting
will use the default one in C:\Program Files\InterCall Unified
Meeting\Skins
%appdata%\Meeting Contents of defaultskin.cab The folder where %appdata%\Meeting Center\Skins\
Center\Skins\ActiveSkin defaultskin.cab is extracted during run time. This folder is deleted
when you close Unified Meeting.
C:\Documents and Settings\All Unified Meeting Launcher Shortcut to C:\Program Files\InterCall Unified Meeting
Users\Start Menu\Programs\ \Modules\Launcher\mcLauncher.exe
InterCall Unified Meeting
Unified Meeting Release Shortcut to C:\Program Files\InterCall Unified Meeting\InterCall
Notes Unified Meeting Release Notes.url
Uninstall Unified Meeting Shortcut to C:\WINDOWS\system32\msiexec.exe /x {GUID of IUM
Installation Package}


My Documents\My Meeting chat-ddmmyyyy.txt Transcript of chat session for that day
Files\Chat
My Documents \My Meeting List of files downloaded from the ‘File Transfer’ function
Files\Downloads

Appendix C: List of InterCall Unified Meeting Configuration Properties

(users.ini)*
The users.ini file, which can be found in can be found in %appdata%\Meeting Center\, where %appdata% is the Application Data path
on Windows XP/Vista/7. Depending on the preferences you have set, not all properties and values will be present. Those properties and
values can be added manually.
All property names are case sensitive. Properties are arranged in the file by sections which are marked by square brackets (e.g.,
“[MeetingLauncher]”). The format of users.ini looks like this:
[MeetingLauncher]
Language=en
AutoSignin=1
…
[MeetingClient]
Annotations.AnnotationLineWidth=4
…
[Common]
…
*
This list is updated regularly to reflect new InterCall Unified Meeting features. If you cannot find an entry, please consult the latest version of the
Deployment Guide.

This is a list of all properties and values available in users.ini:
Name Type Description

[Common]
AccountCodes String Your account code
AdminURI String URI for opening moderator page
BillingAccount String Your meeting room’s Billing Account
CachedAcct Binary Your meeting room number, encrypted.
CachedAuth Binary Your authentication token, encrypted.
CachedPIN Binary Your meeting room password, encrypted.
ConfMgrBase String Your Conference Manager domain name
CountryCode String You meeting room’s country code
JoinMeetingURI String URI for join meeting page
LauncherHelpURI String URI for help file for using the functions available from the InterCall Unified
Meeting Desktop Icon
SignInHelpURI String URI for help file for signing in to InterCall Unified Meeting from the Desktop Icon
SSL DWORD Flag indicating whether non-meeting communication between Meeting Center
Desktop Icon and Conference Manager is encrypted (1=yes)
[Calendar]
InvitationText String Location of invitation rich text files
IsUICreated DWORD Indicates whether the Outlook add-in’s UI is created (1=yes)
[Contacts]
ProxyType DWORD Enables use of proxy settings (2=auto-detect, 1=manual, 0=use IE connection
settings)
Logfile String Location of log file for the contacts control
ShowFavorites DWORD Indicates whether the control will display the ‘Favorites’ folder


ShowLotusContacts DWORD Indicates whether the control will display contacts in Lotus Notes address books
ShowOutlookContacts DWORD Indicates whether the control will display contacts in Outlook address books
[IM]
UpdateIMStatus DWORD Indicates whether to set IM status to “In a call” when InterCall Unified Meeting is
running.
MSN.Enable DWORD Indicates whether Meeting Center and MSN/Live Messenger integration is
enabled (1=yes)
MSN.IMClientComGUIDs String This IM client’s GUID.
OCS.Enable DWORD Indicates whether Meeting Center and Office Communicator IM integration is
enabled (1=yes)
OCS.IMClientComGUIDs String This IM client’s GUID.
SameTime.Bmp Binary Your SameTime UserID/Password, encrypted.
SameTime.Enable DWORD Indicates whether Meeting Center and SameTime integration is enabled (1=yes)
SameTime.Port String The port your host server uses for SameTime
SameTime.Server String Your host server for SameTime
[MeetingClient]
AllowedServers String Semi-colon delimited list of Meeting Center servers you can connect to
AllowMultipleModerators DWORD Flag to suppress the check that enforces only a single moderator to run on this
machine or account
AppPath String Meeting Center installation path (to launch the application)
AppVersion String The currently installed Meeting Center version
AthenaViewerStretchMode String Scaling mode for appsharing viewer when zoomed. Defaults to “bicubic” (better
quality). Can also be set to “normal” (faster)
DefaultZoom DWORD Last used zoom setting for application sharing
InstallVersion String Per-account install version to indicate whether C:\Program Files\Meeting
Center\FirstRun.Config must be applied. Firstrun is applied if this value is less
than the InstallVersion property or if this value does not exist


LastRunTime DWORD Timestamp for most recent instance startup
LayoutType DWORD Last layout type loaded (1=basic, 2=advanced)
LockSkin DWORD When non-zero, Meeting Center ignores lobby-specified skin and always uses
the one set by the "Skin" entry.
MeetingFiles String Optional custom location for "My Meeting Files"
NoSplash DWORD Tells Meeting Center not to show a splash screen on startup
RecentSize DWORD The size of the open-content "Recent" MRU list
RunCount DWORD The number of times the meeting client has run regardless of role (in this NT
account)
RunCountMod DWORD The number of times this meeting client has run as a moderator (in this NT
account).
ShowQuickStartAudio DWORD On startup, show the Quickstart audio wizard page
ShowQuickStartWeb DWORD On startup, show the Quickstart web wizard page
Skin String If no skin is specified by the lobby, this one is used. On skin load, the current
skin name is stored here.
SkinFolder String Default skins folder
SlideContainer String Page that InterCall Unified Meeting presents a slide on
TraceConsole DWORD When enabled, InterCall Unified Meeting will log all trace output to any attached
debugger console (using OutputDebugString())
TraceFile String Trace (application) filename. Reserved optional token "####" will substitute
today's date to generate separate daily logfiles.
TraceFileAthena String Trace (athena) filename. Reserved optional token "####" will substitute today's
date to generate separate daily logfiles.
TraceFileAthmodEnginet String Trace (athmodengine) filename. Reserved optional token "####" will substitute
TraceFileTransport String Trace (transport) filename. Reserved optional token "####" will substitute


TraceFileVideo String Trace (video) filename. Reserved optional token "####" will substitute today's
date to generate separate daily logfiles.
TraceLevel DWORD Indicates the maximum trace level at which the InterCall Unified Meeting
TRACE() calls will be honored. 0 indicates all logging is disabled.
TraceMRUSize DWORD In number of days, how far back do log files go when you try to access them
from within InterCall Unified Meeting. Log files are available indefinitely from the
‘Logfiles’ folder unless they are manually deleted.
TracePath String Location to store application logfile
TraceStartup String Causes the ClientLaunchpad to send logging output to the specified file (full
path required).
TraceTruncate DWORD If set, each time you run InterCall Unified Meeting, the previous tracefile
contents will be cleared
Alerts.DefaultAlertHeight DWORD In pixels, default height for alert windows
Alerts.DefaultAlertSpeed DWORD In milliseconds, animation delay for roll-in alerts
Alerts.DefaultAlertWidth DWORD In pixels, default width for alert windows
Alerts.ReshowPresenterTipAlerts DWORD In milliseconds, reshow presenter tip alerts after this timeout
Alerts.ReshowRecurringAlerts DWORD In milliseconds, reshow recurring alerts after this timeout
Alerts.ReshowWaitingRoomAlerts DWORD In milliseconds, reshow waiting room alerts after this timeout
Alerts.ShowAnnouncementAlerts DWORD In milliseconds, length of time to show announcement alerts
Alerts.ShowErrorAlerts DWORD In milliseconds, length of time to show error alerts
Alerts.ShowPresenterTipAlerts DWORD In milliseconds, length of time to show presenter tip alerts
Alerts.ShowRecurringAlerts DWORD In milliseconds, length of time to show recurring alerts
Alerts.ShowWaitingRoomAlerts DWORD In milliseconds, length of time to show waiting room alerts
Annotations.LaserAlpha DWORD The alpha value for the laser pointer (0=transparent, 255=opaque)
Annotations.LaserInterval DWORD In milliseconds, time interval between laser pointer annotation messages sent to
conference server while laser is moving


Annotations.MaxPolyPoints DWORD The maximum number of polygon points. Polygon annotations require 4 bytes
per point + overhead for the message sent to conference server
Annotations.TransparentAlpha DWORD The alpha value for translucent annotations (0=transparent, 255=opaque)
AudioConference.EntryAnnouncements DWORD Participant join announcement type (0 = none, 1 = tones, 2 = names)
AudioConference.ExitAnnouncements DWORD Participant leave announcement type (0 = none, 1 = tones, 2 = names)
AudioConference.RollCallEnabled DWORD Indicates whether roll call is enabled (1=yes)
Chat.ChatGroups DWORD Indicates whether Chat Groups are allowed (1=yes)
Chat.ChatSetting DWORD Indicates whom to allow chat to (0=anyone, 1=moderator only, 2=moderator and
presenters, 3=to all; no private chat)
Chat.ChatSounds DWORD Indicates whether to play Chat sounds)
Connection.HTTPRetries DWORD Number of automatic retries for all HTTP requests that go through
IClientCore::HTTPRequest
Connection.HTTPTimeout DWORD In milliseconds, timeout for all HTTP requests that go through
IClientCore::HTTPRequest
Dial.DialMeParticipantPhoneNumber String List of phone numbers, delimited by semi-colons, previously used for dialing
oneself as a participant
Dial.DialMePhoneNumber String List of phone numbers, delimited by semi-colons, previously used for dialing
oneself as a moderator
Dial.DialOutPhoneNumber String List of phone numbers, delimited by semi-colons, previously used for dialing out
Display.ShowAnnotPanelTo DWORD Bitmask dictating who can see the annotations panel (1=participants,
2=presenters, 4=moderator)
Display.ShowAudioPanelTo DWORD Bitmask dictating who can see the Voice Connection panel
Display.ShowChatPanelTo DWORD Bitmask dictating who can see the Chat panel
Display.ShowContentPanelTo DWORD Bitmask dictating who can see the Show panel
Display.ShowEmoticonsTo DWORD Bitmask dictating who can see Emoticons
Display.ShowFeedbackPanelTo DWORD Bitmask dictating who can see the Feedback panel
Display.ShowFilesharePanelTo DWORD Bitmask dictating who can see the File Transfer panel


Display.ShowFullscreenTo DWORD Bitmask dictating who will view the meeting in full screen mode by default
Display.ShowImagesTo DWORD Bitmask dictating who can see the uploaded logo image
Display.ShowInfoPanelTo DWORD Bitmask dictating who can see the Info window
Display.ShowMeetingInfoPanelTo DWORD Bitmask dictating who can see the Meeting Info window
Display.ShowMeetingNotesPanelTo DWORD Bitmask dictating who can see the Meeting Notes window
Display.ShowPartPanelTo DWORD Bitmask dictating who can see the Participant List
Display.ShowStatusbarTo DWORD Bitmask dictating who can see the status bar
Display.ShowToolbarsTo DWORD Bitmask dictating who can see the toolbar
Display.ShowTooltipsTo DWORD Bitmask dictating who can see the tooltips
Display.ShowVideoPanelTo DWORD Bitmask dictating who can see the Video panel
Display.ShowWelcomeScreen DWORD Flag indicating whether to show the Welcome Screen
FileTransfer.DownloadDirectory String Preset Directory for File Download
Images.MaxSize DWORD Max size for image upload (can be overridden by user)
Panels.PromptSave DWORD Flag indicating, on exit, whether Meeting Center prompts user to save chat, etc?
Panels.Save DWORD Flag indication, on exit, whether Meeting Center saves silently (without
prompting)?
Panels.ShowSaveSummary DWORD Flag indicating whether to show the list of saved files
Presentations.SlideshowPerformance DWORD Flag indicating which performance mode to use (1=slow, 2=medium, 3=fast)
Presentations.SlideshowRemoveTransition DWORD Flag indicating whether to remove transitions in slideshow mode (1=yes)
QOS.DoPing DWORD If non-zero - does a Ping for QoS detection, if 0 no QoS detection is done
QOS.HttpPingTime DWORD Ping interval (msec) in HTTP mode
QOS.TCPPingTime DWORD Ping interval (msec) in TCP mode
QuickStart.AudioSelectedGroup DWORD Quickstart Audio Selected Group as a participant
QuickStart.ModAudioSelectedGroup DWORD Quickstart Audio Selected Group as a moderator


QuickStart.WebSelectedGroup DWORD Quickstart Web Selected Group
Recent.Item(0-n) String Full path and file name of the presentations in the MRU list
where n is the number of items in
presentation MRU list
RecentTraces.Item(0-n) String Log file names that are available from within InterCall Unified Meeting.
where n is the value of TraceMRUSize
Skins.*.cab String List of skin files used and their version numbers
Video.BroadcastRights DWORD Who can broadcast (1=everyone, 2=moderator only, 3=moderator and
presenters)
Video.Control DWORD Who has control of view (1=moderator, 2=participant selected)
Video.Quality DWORD Video quality (1=faster, 2=better)
Window Settings.AllowDockEdges DWORD A bitmask that sets allowable screen docking edges (1=left, 2=right, 4=top,
8=bottom)
Window Settings.FrameAlwaysOnTop DWORD Saves the always-on-top flag for the main app window when docked
Window Settings.FrameAutoHide DWORD Saves the autohide flag for the main app window when docked
Window Settings.FrameDockEdge DWORD Saves the last docking edge for the app window
Window Settings.FrameRect Binary Saves the last window rectangle
Window Settings.FrameShowCmd DWORD Saves window state (see WINDOWPLACEMENT.showCmd)
Window Settings.LayoutType DWORD Last layout type loaded (1=basic, 2=advanced)
Window Settings.RollupCount DWORD Stores number of rollup windows defined in RollupData registry entry
Window Settings.RollupData Binary Saves rollup positions and sizes on app exit
Window Settings.SaveOnExit DWORD Specifies whether InterCall Unified Meeting will save the last window positions
or not


[MeetingLauncher]
AccountCodes String Your account code
AutoSignin DWORD Indicates whether to automatically sign in when InterCall Unified Meeting is
started. (1=yes)
AutoStart DWORD Indicates whether to automatically start the InterCall Unified Meeting Desktop
Icon when Windows starts (1=yes)
ConvertToRTF DWORD Indicates whether to convert incoming clear-text stream to RTF. (1=yes)
ExitPrompt DWORD Flag requiring user to confirm they wish to hide the InterCall Unified Meeting
Desktop Icon (1=yes)
IgnoreLotus DWORD Indicates whether to bypass Notes during schedule window initiation (1=yes)
IgnoreOutlook DWORD Indicates whether to bypass Outlook during schedule window initiation (1=yes)
InvitationTS String Timestamp of when the invitation templates were last updated
Language String Language selected
Logfile String Location of log file for the InterCall Unified Meeting Desktop Icon
NextTemplateUpdateHigh DWORD Timestamp – next time to check for update (high dword)
NextTemplateUpdateLow DWORD Timestamp – next time to check for update (low dword)
TemplateUpdateInterval DWORD In minutes, how often email templates should be updated.
TemplateUpdateRandomWindow DWORD In minutes, randomizer added to TemplateUpdateInterval to spread load against
server.

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InterCall Unified Meeting 4.11.

©2008 – 2016 InterCall. All rights reserved.

InterCall Unified Meeting Deployment Guide 4.11.7 i

InterCall Unified Meeting Deployment Guide 4.11.7 ii

Using InterCall Unified Meeting

Functionality and Integration

Moderators can show any document on demand, present applications, deliver

Download the InterCall Unified Meeting Security white paper from

InterCall Unified Meeting Deployment Guide 4.11.7 1

What’s New in 4.11.7

 Support for VoIP has been removed

InterCall Unified Meeting Deployment Guide 4.11.7 2

Figure 1 - Application client with the moderator's interface.

InterCall Unified Meeting Deployment Guide 4.11.7 3

Application sharing controls

Mouse wheel command Action

Shift + Up Pan left

Shift + Down Pan right

Ctrl + Down Zoom out

Figure 3 - Browser Participant usingIE

InterCall Unified Meeting Deployment Guide 4.11.7 4

Figure 4 – Browser Moderator

Application Client vs. Browser Moderator and Browser

Feature Application Browser

InterCall Unified Meeting Deployment Guide 4.11.7 5

application(s) the moderator is sharing) *

Feature Application Browser

Browser Moderator and Browser Participant on the iPhone

The dial-in voice connection option will automatically generate a sequence of

InterCall Unified Meeting Deployment Guide 4.11.7 6

Figure 4 - After one click, the invitation is ready to be sent

InterCall Unified Meeting Deployment Guide 4.11.7 7

Unified Meeting’s Lotus Notes calendar integration is equally unobtrusive. A

Figure 5 – Notes form for schedulng InterCall Unified Meetings

InterCall Unified Meeting Deployment Guide 4.11.7 8

 JavaScript and session cookies enabled

InterCall Unified Meeting Deployment Guide 4.11.7 9

Uploading  PowerPoint 2000 or N/A N/A

InterCall Unified Meeting Deployment Guide 4.11.7 10

Proxy Servers & Firewalls

Email and Spam Filtering

InterCall Unified Meeting Deployment Guide 4.11.7 11

the address “meetinginvite@mail.netconferencing.com”. If your company has

Meeting Meeting Hosted Archive Audio

InterCall Unified Meeting Deployment Guide 4.11.7 12

Bandwidth & Data Transfer

Action Application Browser

InterCall Unified Meeting Deployment Guide 4.11.7 13

Transfer type\Browser IE 6 IE 7 Firefox

MIME Types Used by InterCall Unified Meeting

InterCall Unified Meeting Deployment Guide 4.11.7 14

Users can also specify "accept-encoding: gzip", even if it is technically not a

However, some organizations have had varying degrees of success in using

InterCall Unified Meeting Deployment Guide 4.11.7 15

If there are simultaneous meetings in multiple accounts, the log output

iFrames and Dial Me Without Web

InterCall Unified Meeting Deployment Guide 4.11.7 16

Enabling iFrames in Internet Explorer 6.0 or later

To enable iFrames in Internet Explorer 6.0 or later, complete these steps:

1. Click Tools > Internet Options.

3. Scroll down to Launching programs and files in an IFRAME and

4. Click OK, and click OK again.

InterCall Unified Meeting Deployment Guide 4.11.7 17

Installation and Removal