6/15/2019 IR Web Portal

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Indian Railways Complaints Suggestions

Complaint Reference Number :
Complaint Reference Number : W/NR/DLI/000566614

PNR Details :
PNR No. : 2463601017
Train Name. :
Class :
From Station :
To Station :
No of Passenger : 0
Complaint Reported By :
Name : ANKIT VYAS
Contact No. 7737452995
E-Mail Id. : ankitraja@live.com
Twitter Handle

Address :

Cause of Complaint :
Incident Date Time : 15/06/2019 13:52:00
Complaint Reported On : 15/06/2019 13:54:23
Main Category Of Complaint : Refund of tickets
Subcategory Of Complaint Failed Transaction Issues
Complaint against the staff :

Report Complaint :
Complaint Mode : InTrain
Train Number : 12986
Coach No : C5U
Berth / Seat No. : 94
Status Pending

Complaint Details :
Complaint Description :
Closing Remarks:
Documents Uploaded :
i booked ticket from irctc app transaction got failed 6 time. finally i booked ticket. each time i booked ticket it showed transaction
failed. but in failed transaction it kept on booking ticket of which i was not notified not even a message or email or notification each
time it kept on showing transaction failed thus i kept on booking as i have to conclude the journey but now i have 2 tickets of same
journey which i cancelled and zero refund thus i want irctc to pay me back rupees 600 only for their fault. irctc should first refer
documents and understand the issue rather than blindly calling customer and disturb un neccessarily beware first read all
documents see them thru them ask irctc has tendency to disturb not read mail or complaint and customer problem can not be
solved merely on that's why there are humans handling comlain otherwise these issue can be solved by ivrs only be human spend
some time on problem click link to get support documents
https://drive.google.com/file/d/17vm9gR0_wf_YDfAbAubT0qtrcZLI9hV1/view?usp=sharing
https.docx

Designation : Department : Zone : Division : Station :

Currently With
Senior DCM COMMERCIAL NR DLI

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