7 c's of communication

Clear: Your messages need to be clear if they are to be effective.

Concise: If you want your messages to be read by busy people, make them brief. Say what
you need to say, and say no more (while maintaining goodwill, of course). Remove all words
phrases and sentences that serve no purpose. You can also eliminate wordiness by
substituting one word for wordy, overused expressions.

Concrete: You have a choice in your writing to use concrete (specific) or abstract (vague)
words. They both have a place in business writing. However, concrete terms are typically more
accurate and, in some cases, more believable.

Correct: Correctness in business writing includes spelling, grammar, punctuation, and format.
For spelling, punctuation, and grammar, you should keep a dictionary and a writer's guide at
your desk.

Coherent: Messages need to "hang together." Ideas need to flow from one to the next through
smooth transitions. You can achieve this by outlining your messages, writing simple sentences
and focusing each paragraph on one idea. You can also improve the coherence of your
message through parallel structure, connecting words and phrases, and guide posts.

Complete: Check to be sure that your message is complete. Have you included all the
information you need to ensure that the other person can do a complete job or make a
reasonable decision?

Courteous: Your message should be positive-building goodwill and focused upon the reader.
Watch gender specific language and always use proper titles.

Sharing Ideas
The idea behind this site it to create a forum where great minds can share their ideas and
allow their moments of clarity to be shared with the world and who knows, maybe
someone can actually put your idea to use!

Did you ever wake up in the middle of the night with a brilliant idea? Have you ever said something
to a friend over coffee, and then as soon as you heard the words come out of your mouth, you
realized you had stumbled across something big?

The point is we all have these moments, but few of us have the time or inclination to do anything
with them. The ideas are great but our lives are simply too busy or we just don't have the energy or
mental bandwidth for a new project.

With SharingIdeas.org your idea no longer has to die. If you have a moment of epiphany, just log
on, write it down and put it out there, let the world do the rest. If your idea is actually as good as
you think, maybe someone will snatch it up and make it come true.

Body Language-
Body language is a form of non-verbal communication, which consists of body
posture, gestures,facial expressions, and eye movements. Humans send and interpret such
signals subconsciously.
Borg attests that human communication consists of 93 percent body language
and paralinguisticcues, while only 7% of communication consists of words themselves[1];
however, Albert Mehrabian, the researcher whose 1960s work is the source of these statistics,
has stated that this is a misunderstanding of the findings[2] (see Misinterpretation of Mehrabian's
rule). Others assert that "Research has suggested that between 60 and 70 percent of all meaning
is derived from nonverbal behavior."[3]

Body language may provide clues as to the attitude or state of mind of a person. For example, it
may indicate aggression, attentiveness, boredom, relaxed state, pleasure, amusement,
andintoxication, among many other cues.

Understanding body language

The technique of "reading" people is used frequently. For example, the idea of mirroring body
language to put people at ease is commonly used in interviews. Mirroring the body language of
someone else indicates that they are understood.[citation needed]

Body language signals may have a goal other than communication. Both people would keep this
in mind. Observers limit the weight they place on non-verbal cues. Signalers clarify their signals
to indicate the biological origin of their actions. Examples would include yawning (sleepyness),
showing lack of interest (sexual interest/survival interest), attempts to change the topic (fight or
flight drivers)

The six skills for successful active listening

1. Paying attention. A primary goal of active listening is to set a comfortable tone and
allow time and opportunity for the other person to think and speak. Pay attention to your
frame of mind, your body language and the other person. Be present, focused on the
moment and operate from a place of respect.
2. Holding judgment. Active listening requires an open mind. As a listener and a
leader, you need to be open to new ideas, new perspectives and new possibilities. Even
when good listeners have strong views, they suspend judgment, hold their criticism and
avoid arguing or selling their point right away. Tell yourself, "I’m here to understand how
the other person sees the world. It is not time to judge or give my view."
3. Reflecting. Learn to mirror the other person’s information and emotions by
paraphrasing key points. You don’t need to agree or disagree. Reflecting is a way to
indicate that you heard and understand. Don’t assume that you understand correctly or
that the other person knows you’ve heard him.
4. Clarifying. Use questions to double-check on any issue that is ambiguous or
unclear.Open-ended, clarifying and probing questions are important tools. Open-ended
 questions draw people out and encourage them to expand their ideas (i.e., "What are
your thoughts on …" or "What led you to draw this conclusion?").
Clarifying questions ensure understanding and clear up confusion. Any who, what, where,
when, how or why question can be a clarifying question, but those are not the only
possibilities. You might say, "I must have missed something. Could you repeat that?" or "I
am not sure that I got what you were saying. Can you explain it again another way?"
By asking probing questions, you invite reflection and a thoughtful response instead of
telling others what to do. You might ask, for example, "More specifically, what are some
of the things you’ve tried?" or "What is it in your own leadership style that might be
contributing to the trouble with the team?"

5. Summarizing. Restating key themes as the conversation proceeds confirms and

solidifies your grasp of the other person’s point of view. It also helps both parties to be
clear on mutual responsibilities and follow-up. Briefly summarize what you have
understood as you listened (i.e., "It sounds as if your main concern is …" or "These seem
to be the key points you have expressed…"). You could also ask the other person to
summarize.
6. Sharing. Active listening is first about understanding the other person, then about
being understood. As you gain a clearer understanding of the other person’s perspective,
you can then introduce your ideas, feelings and suggestions and address any concerns.
You might talk about a similar experience you had or share an idea that was triggered by
a comment made previously in the conversation.

Meetings in organizations-

Meetings in organizations have evolved from the infrequent, slightly authoritarian

meeting of the 1950’s to today’s ubiquitous and often longwinded, everybody-has-a-
right-to-speak meeting. But two important, recent trends in work and business pose
new challenges. Today, organizational work is seen as having to serve organizational
stakeholders (such as customers and users), and work must be subjectively
meaningful to the modern, well-educated employee. Do meetings answer to these
challenges? A survey of 300 knowledge workers in five highly successful, knowledge-
intensive corporations in Denmark showed that although employees were satisfied
with their managers’ traditional meeting-management skills, the customer was
largely invisible in organizational meetings, and the hearts and minds of the
employees were not engaged to any significant degree in meetings. It is concluded
that despite massive changes in business and work life, the meeting has changed
little. It has been poorly integrated into the organizational value chain and is rarely
experienced as very important to either customers or employees.

Key words: Meeting Management, Meetings, Personal Meaning, Stakeholder Value.

Nonverbal communication (NVC)-- is usually understood as the process
of communication through sending and receiving wordlessmessages. i.e., language is not the
only source of communication, there are other means also. NVC can be communicated
through gesturesand touch (Haptic communication), by body language or posture, by facial
expression and eye contact. NVC can be communicated through object communication such
as clothing, hairstyles or even architecture, symbols and infographics. Speech contains nonverbal
elements known as paralanguage, including voice quality, emotion and speaking style, as well
as prosodic features such as rhythm, intonation andstress. Dance is also regarded as a
nonverbal communication. Likewise, written texts have nonverbal elements such
as handwriting style, spatial arrangement of words, or the use of emoticons.

However, much of the study of nonverbal communication has focused on face-to-face interaction,
where it can be classified into three principal areas: environmental conditions where
communication takes place, the physical characteristics of the communicators, and behaviors of
communicators during interaction.[1]

Website & E mails

A website (also spelled Web site[1][2]) is a collection of related web pages, images, videos or
other digital assets that are addressed relative to a common Uniform Resource Locator (URL),
often consisting of only the domain name, or the IP address, and the root path ('/') in anInternet
Protocol-based network. A web site is hosted on at least one web server, accessible via a
network such as the Internet or a privatelocal area network.

A web page is a document, typically written in plain text interspersed with formatting instructions
of Hypertext Markup Language (HTML,XHTML). A web page may incorporate elements from
other websites with suitable markup anchors.

Web pages are accessed and transported with the Hypertext Transfer Protocol (HTTP), which
may optionally employ encryption (HTTP Secure, HTTPS) to provide security and privacy for the
user of the web page content. The user's application, often a web browser, renders the page
content according to its HTML markup instructions onto a display terminal.

All publicly accessible websites collectively constitute the World Wide Web.

The pages of a website can usually be accessed from a simple Uniform Resource Locator (URL)
called the homepage. The URLs of the pages organize them into a hierarchy,
although hyperlinking between them conveys the reader's perceived site structure and guides the
reader's navigation of the site.
Some websites require a subscription to access some or all of their content. Examples of
subscription websites include many business sites, parts of news websites, academic
journal websites, gaming websites, message boards, web-based e-mail, social
networking websites, websites providing real-time stock market data, and websites providing
various other services (e.g. websites offering storing and/or sharing of images, files and so forth).

Electronic mail, commonly called email or e-mail, is a method of exchanging digital messages
across theInternet or other computer networks. Originally, email was transmitted directly from one
user to anothercomputer. This required both computers to be online at the same time, a la instant
messaging. Today's email systems are based on a store-and-forward model.
Email servers accept, forward, deliver and store messages. Users no longer need be online
simultaneously and need only connect briefly, typically to an email server, for as long as it takes
to send or receive messages.

An email message consists of two components, the message header, and the message body,
which is the email's content. The message header contains control information, including,
minimally, an originator's email address and one or more recipient addresses. Usually additional
information is added, such as a subject header field.

Originally a text-only communications medium, email was extended to carry multi-media content
attachments, a process standardized inRFC 2045 through 2049. Collectively, these RFCs have
come to be called Multipurpose Internet Mail Extensions (MIME).

The history of modern, global Internet email services reaches back to the early ARPANET.
Standards for encoding email messages were proposed as early as 1973 (RFC 561). Conversion
from ARPANET to the Internet in the early 1980s produced the core of the current services. An
email sent in the early 1970s looks quite similar to one sent on the Internet today.

Network-based email was initially exchanged on the ARPANET in extensions to the File Transfer
Protocol (FTP), but is now carried by theSimple Mail Transfer Protocol (SMTP), first published
as Internet standard 10 (RFC 821) in 1982. In the process of transporting email messages
between systems, SMTP communicates delivery parameters using a message envelope separate
from the message (header and body) itself.

Effective Report Writing--

Good ideas do not always get the attention that they deserve. Frequently, badly organised, wordy reports
tend to hide important information, and the important messages are lost.

How employees benefit from attending writing training courses

Because reports play an essential role in many business operations, they need to be
read, understood, and often, acted upon. Unfortunately, most of us have too much
to read and too little time to plough through all of the paperwork that lands on our
desks.

If writers include too much information or too many words, they produce reports that
are lengthy, wordy and difficult to read; if they use overly-formal language and an
inconsistent or inapproriate layout, their reports will be unappealing and unclear.

We show participants a systematic approach to report writing so that they are able to
write clear, logically structured reports in less time.

Which means that the employer and the reader benefit too.

The specific benefits of report writing training

Participants will see how to:

• use a number of easy-to-learn report-writing techniques

• ensure their reports are well structured, that they flow logically and look
professional
• make their reports easier to read, and therefore to understand
• make essential parts of the report stand out
• make it easy for different readers to navigate around the report
• produce documents that enhance the image of both the writer and the
organisation

The report writing training course is designed for

Anyone who produces reports and needs them to be understood and acted upon.

The duration and options for our report writing training courses
We run these courses as one or two-day programmes.
On the two-day report writing course, participants have the opportunity to practise
new skills using our course materials and their own documents.

Please contact us if you would like to organise a wrtiting training programme of a

different duration.

Report Writing Course Outline

Systematic preparation/planning

• considering the purpose

• considering the readers
• considering the context
Logical structure

• structuring for logical flow

• organising ideas
• balance and emphasis
• planning the content

Guiding the reader

• constructing titles, headings and subheadings

• producing effective lists
• using visual aids and examples

Language choice

• using plain English

• being clear and concise
• writing accurately
• avoiding the passive voice

Finishing techniques

• professional presentation
• using a consistent format, style, layout
• writing an executive summary

Report Writing Exercises

• group work
• discussion & feedback on participants' reports

To make sure that the course is relevant to the participants' report writing needs, we
use their own reports as practice exercises. We ask the organisers to send us sample
reports two weeks before the course date.

Costs
In-company, for groups of eight or more participants, we charge approximately £140
per person per day. This fee covers customised exercises developed from the
participants' reports, a reference guide and a follow-up service for questions on style
or editing after the course.

We can also work with you one-to-one on important reports at an hourly rate of
£85.

If you would like to book a report writing course, or talk to us about your reports and
documents, please contact us for further information.

Our report writing training courses always receive very positive feedback.
Please contact us if you would like us to send you references and feedback on our
report writing training courses.

Press Communications-

It may be a letter head or a catalogue. It may be a simple figure or a

complex annual report. whatever the assignment the design is the best
thing we do.
By war of typesetting, scanning we give proofing of the text, also create
instantly multi color letter heads, visiting cards, invitation card etc on
digital machines.

Public Relations

Public relations (PR) is a field concerned with maintaining public image for businesses, non-
profit organizations or high-profile people, such as celebrities and politicians.

An earlier definition of public relations, by The first World Assembly of Public Relations
Associations held in Mexico City in August 1978, was "the art and social science of
analyzing trends, predicting their consequences, counseling organizational leaders, and
implementing planned programs of action, which will serve both the organization and the public
interest." [1]

Others define it as the practice of managing communication between an organization and its
publics.[2] Public relations provides an organization or individual exposure to their audiences using
topics of public interest and news items that provide a third-party endorsement[3]and do not direct
payment.[4] Once common activities include speaking at conferences, working with the
media, crisis communications andsocial media engagement[5], and employee communication.

The European view of public relations notes that besides a relational form of interactivity there is
also a reflective paradigm that is concerned with publics and the public sphere; not only with
relational, which can in principle be private, but also with public consequences of organizational
behaviour [6][3]. A much broader view of neo-ubiquitous interactive communication using
the Internet, as outlined by Phillips and Young in Online Public Relations Second Edition (2009),
describes the form and nature of Internet-mediated public relations. It encompasses social media
and other channels for communication and many platforms for communication such as personal
computers(PCs), mobile phones and video game consoles with Internet access.
Public relations is used to build rapport with employees, customers, investors, voters, or the
general public.[7] Almost any organization that has a stake in how it is portrayed in the public
arena employs some level of public relations. There are a number of public relations disciplines
falling under the banner of corporate communications, such as analyst relations, media
relations, investor relations, internal communicationsand labor relations.