Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

JBOSS ENTERPRISE APPLICATION PLATFORM (JEAP)

16 Cores 64 Cores

1 Year 3 Years 1 Year 3 Years

Standard Subscription £5,517 £14,069 £19,862 £50,649

Premium Subscription £8,276 £21,104 £29,793 £75,973

Notes:

 ‐ All costs exclude VAT

 ‐ Standard Subscriptions include support during normal working hours

 ‐ Premium Subscriptions include support 24x7 (for severity 1 and 2 issues)

 ‐ All JBoss Middleware subscriptions include the JBoss Operations Network (deployment,
     management and monitoring software)

 ‐ Subscriptions of up to 32 cores include 2 named support contacts .  Additional contacts can be
    purchased as required

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com
Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

RED HAT JBOSS FUSE

16 Cores 64 Cores

1 Year 3 Years 1 Year 3 Years

Standard Subscription £16,386 £41,785 £58,991 £150,426

Premium Subscription £24,579 £62,678 £88,486 £225,640

Notes:

 ‐ All costs exclude VAT

 ‐ Standard Subscriptions include support during normal working hours

 ‐ Premium Subscriptions include support 24x7 (for severity 1 and 2 issues)

 ‐ All JBoss Middleware subscriptions include the JBoss Operations Network (deployment,
     management and monitoring software)

 ‐ Subscriptions of up to 32 cores include 2 named support contacts .  Additional contacts can be
    purchased as required

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com
Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

RED HAT JBOSS A‐MQ

16 Cores 64 Cores

1 Year 3 Years 1 Year 3 Years

Standard Subscription £8,276 £21,104 £29,793 £75,973

Premium Subscription £12,414 £31,655 £44,690 £113,959

Notes:

 ‐ All costs exclude VAT

 ‐ Standard Subscriptions include support during normal working hours

 ‐ Premium Subscriptions include support 24x7 (for severity 1 and 2 issues)

 ‐ All JBoss Middleware subscriptions include the JBoss Operations Network (deployment,
     management and monitoring software)

 ‐ Subscriptions of up to 32 cores include 2 named support contacts .  Additional contacts can be
    purchased as required

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com
Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

RED HAT JBOSS BPM SUITE

16 Cores 64 Cores

1 Year 3 Years 1 Year 3 Years

Standard Subscription £33,104 £84,414 £119,173 £303,892

Premium Subscription £49,656 £126,622 £178,760 £455,838

Notes:

 ‐ All costs exclude VAT

 ‐ Standard Subscriptions include support during normal working hours

 ‐ Premium Subscriptions include support 24x7 (for severity 1 and 2 issues)

 ‐ All JBoss Middleware subscriptions include the JBoss Operations Network (deployment,
     management and monitoring software)

 ‐ Subscriptions of up to 32 cores include 2 named support contacts .  Additional contacts can be
    purchased as required

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com
Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

RED HAT JBOSS BRMS

16 Cores 64 Cores

1 Year 3 Years 1 Year 3 Years

Standard Subscription £16,552 £42,207 £59,587 £151,946

Premium Subscription £24,828 £63,311 £89,380 £227,919

Notes:

 ‐ All costs exclude VAT

 ‐ Standard Subscriptions include support during normal working hours

 ‐ Premium Subscriptions include support 24x7 (for severity 1 and 2 issues)

 ‐ All JBoss Middleware subscriptions include the JBoss Operations Network (deployment,
     management and monitoring software)

 ‐ Subscriptions of up to 32 cores include 2 named support contacts .  Additional contacts can be
    purchased as required

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com
Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

RED HAT JBOSS WEB SERVER

16 Cores 64 Cores

1 Year 3 Years 1 Year 3 Years

Standard Subscription £1,034 £2,638 £3,724 £9,497

Premium Subscription £1,552 £3,957 £5,586 £14,245

Notes:

 ‐ All costs exclude VAT

 ‐ Standard Subscriptions include support during normal working hours

 ‐ Premium Subscriptions include support 24x7 (for severity 1 and 2 issues)

 ‐ All JBoss Middleware subscriptions include the JBoss Operations Network (deployment,
     management and monitoring software)

 ‐ Subscriptions of up to 32 cores include 2 named support contacts .  Additional contacts can be
    purchased as required

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com
Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

RED HAT JBOSS WEB SERVER PLUS (includes Hibernate, Spring etc)

16 Cores 64 Cores

1 Year 3 Years 1 Year 3 Years

Standard Subscription £2,414 £6,155 £8,690 £22,159

Premium Subscription £3,621 £9,233 £13,035 £33,238

Notes:

 ‐ All costs exclude VAT

 ‐ Standard Subscriptions include support during normal working hours

 ‐ Premium Subscriptions include support 24x7 (for severity 1 and 2 issues)

 ‐ All JBoss Middleware subscriptions include the JBoss Operations Network (deployment,
     management and monitoring software)

 ‐ Subscriptions of up to 32 cores include 2 named support contacts .  Additional contacts can be
    purchased as required

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com
Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

JBoss Subscription Service Level Agreements

JBoss Enterprise Middleware subscriptions are offered with a choice of either Standard or Premium
Service Level Agreements (SLAs). Support SLAs apply only to technical support issues concerning
the JBoss Enterprise Middleware product under subscription.
The Standard SLA provides coverage during normal business hours, whereas the Premium SLA expands
this coverage to include 24x7 support for critical issues. For any JBoss Enterprise Middleware subscription,
different SLA types can be mixed and matched across any type of operating environment.

subscription service level Agreements

sla option standaRd pReMiuM

Hours of Coverage Standard Business Hours Standard Business Hours 24x7 for Severity 1 & 2
Support Channel Web and Phone Web and Phone
Number of Cases Unlimited Unlimited
Software Maintenance via Red Hat Management Portal via Red Hat Management Portal

$5HG+DWFXVWRPHUUDLVLQJDWHFKQLFDOVXSSRUWLVVXHGHoQHVWKHLQLWLDOVHYHULW\OHYHORIWKDWLVVXH7KHVH
severity levels provide Red Hat customers with a common nomenclature to use when assessing the impor-
tance and impact of a technical support issue. Both Standard and Premium SLAs use the same four severity
OHYHOVDQGGHoQLWLRQVZKLFKUDQJHIURPXUJHQWSULRULW\WRORZSULRULW\6HYHULW\OHYHOVDOVRPD\GLIIHUIRU
production or development issues. For example, all four severity levels apply to production-related issues,
whereas only severity 3 and 4 apply to development-related issues.

severity level definitions

Severity 1 Urgent: A problem that severely impacts your use of the software for production purposes (e.g., loss of
production data, production systems are not functioning). The situation halts your business operations
and no procedural workaround exists.
Severity 2 High: A problem where the software is functioning but your use of it for production purposes is severely
reduced. For production purposes, the situation is causing a high impact to portions of your business
operations and no procedural workaround exists.
Severity 3 Medium: A problem that involves partial, non-critical loss of use of the software for production purposes
or development purposes. For product purposes, there is a medium-to-low impact on your business,
but your business continues to function (by perhaps using a procedural workaround). For development
purposes, the situation is causing your project to no longer continue or migrate into production.
Severity 4 Low: A general usage question, reporting of a documentation error or recommendation for a future
SURGXFWHQKDQFHPHQWRUPRGLoFDWLRQ)RUSURGXFWLRQSXUSRVHVWKHUHLVORZWRQRLPSDFWRQ\RXU
business or the performance or functionality of your system. For development purposes, there is a
medium-to-low impact on your business, but your business continues to function (by perhaps using
a procedural workaround).

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com
Tier 2 Consulting Ltd

JBoss Subscriptions ‐ Red Hat Recommended Retail Prices

Effective 1st January 2016

Both Standard and Premium SLAs include initial and ongoing update response times that suit the needs
of any mission-critical application. Response times differ depending on the SLA and severity level of the
issue raised:

response times
standaRd pReMiuM

Severity Level ,QLWLDO5HVSRQVH ,QLWLDO5HVSRQVH Ongoing Response

6HYHULW\ 1 Business Hour 1 Hour 1 Hour or As Agreed

6HYHULW\ 4 Business Hours 2 Hours 4 Hours or As Agreed
6HYHULW\ 1 Business Day 4 Business Hours 8 Business Hours or As Agreed
6HYHULW\ 2 Business Days 8 Business Hours 2 Business Days or As Agreed

VXEVFULSWLRQ,VVXHVDQGTXHVWLRQVPLJKWLQFOXGHLQTXLUHVLQWRFRPPRQSURGXFWFRQoJXUDWLRQVGHY
HORSPHQWEHVWSUDFWLFHVLGHQWLoFDWLRQDQGZRUNDURXQGVIRUSRWHQWLDOSURGXFWGHIHFWVUHFRPPHQGHG

For preferential pricing /  formal quotation please contact Andy Kennedy
+44 (0) 1438 310 124
akennedy@tier2consulting.com