Q 1) Quality Management Systems (QMS) provides a framework for the organisation to

manage its processes. Using diagrams, explain with justification how you would use the ISO
9001:2008

a) To set up a Quality Management System for an organisation of your choice

35Marks

Solution

-Start by talking about what quality is in organisations and its importance or benefits.
-You can then talk about the implications of not achieving quality to organisations and
its operations.
-you talk about what ISO 9001 quality management systems is. It importance or benefits
to business
-you can then introduce your organisation of your choice and what they do and current
quality problems they have and justification for ISO 9001 implementation as means of
improving the quality

You then draw the IS0 9001 model

 The implementation should have this phases or more based on your own readings
and existing literature

first stage is management responsibility/commitment

- Demonstration of Leadership commitment to quality and QMS implementation
- Devolvement of quality policy
- Effective communication
- Rewards
- Provision of support etc
- Has a member of the organisation’s management been appointed with the
responsibility and authority to manage the QMS

Please link management commitment to resource management

- Resource management
-human resource capability
-training for those who lack skills etc
-funds
- work environment

- Next stage is Awareness training for the entire organisation on general

requirements of ISO 90001
- Next stage implementation team would be selecting which shall comprise of
at least one members from each department of the organisation.
- Nest stage is Implementation team training on the details of the quality
management requirements

- Select Element Owners

The next is things is Review of Current State

The current state analysis should contain the state of the business and quality in
general. This review should be documented to support top management in decision-
making.
Customer satisfaction with the products and operation
What are the main reasons for complaints
What are the major internal operational problems
Does some operation generate too big costs
What is the competence of personnel
What is the current employee satisfaction
Are there problems with suppliers Does the organization have any ongoing
quality projects
( this part should deal as well with the customer and other parties requirements of
the ISO 9001 model above)
Note: you must be relating all your write up with the selected organisation of study.
 The next stage is the documentation of QMS
-documentation of all activities, processes, work instruction and sequences of
procedures
-documents should also include traceable records
- documentation how documents would be created and controlled in the organisation
-this should be done for each department

Next stage Training of audit team

Next stage is Implementation of the system

Next stage is internal audit

Next stage Management review –this where management reviews the entire
process- customer satisfaction, traceable record, current measurement and
analysis for the purpose of identifying all non conformities to develop
corrective actions for continuous improvement

Stress how the process would be reviewed continuously for continuous improvement

b) Systematically evaluate how you would implement the measure, analyse and
continuous improvement activities of the ISO 9001:2008 in the organisation of your
choice
15 Marks
Solution

Measurement , Analysis, And Improvement

b) Monitoring And Measurement

* Customer Satisfaction
* Internal Audit
* Monitoring And Measurement Of Processes ( like it to the quality tools like data sheets,
* Monitoring And Measurement of Product and Service
c) Control Of Nonconforming Product
d) Analysis Of Data -( tools like pareto, fish bone diagram, control chats etc
e) Improvement
* continual improvement
* corrective Action
* preventive Action
Q2) Within the context of the ISO 9001:2008, Continuous Improvement Activities:

a) Differentiate between inspection, quality control, quality assurance and TQM

programmes
20 Marks
b) Critically review where and when these techniques are applicable

10 Marks

Pls google this and do small research and u should find materials to answer this question

Q3) For companies upgrading from ISO 9001:2008 to ISO9000:2015:

a) Give a critical account through comparison of the main clauses and its implications
on ISO 9001 :2015 implementation

Please for this question google and compare the version 2008 and 2015 and further
write on the implication of the changes in the 2015 version as far quality and QMS is
concerned